1. Role & Job Purpose
The role combines guest reception, reservations management, operational coordination of furnished apartments, and personal assistant duties to the Owner.
The candidate will ensure smooth daily operations, high-quality guest experience, and efficient administrative support.
This is a hybrid role requiring active involvement in daily operations of Germac Suites as well as dedicated personal assistance to the Owner, ensuring efficiency, accuracy, and smooth coordination across all areas.

2. Main Job Tasks and Key Responsibilities
A. Guest Reception & Experience
* Welcome guests and manage check-in and check-out processes.
* Respond to guest inquiries, requests, and complaints, ensuring timely resolution.
* Provide information on apartments, building rules, and local services.
* Maintain accurate guest records and ensure high service standards throughout stays.

B. Reservations & Booking Management
* Manage bookings via Booking.com, Airbnb, direct bookings, and other platforms.
* Maintain updated calendars, availability, rates, and listings.
* Handle inquiries, modifications, cancellations, and upcoming reservations.
* Monitor guest reviews and coordinate responses when needed.

C. Operations, Housekeeping & Maintenance
* Coordinate with housekeeping to ensure apartments are clean and ready before arrivals.
* Communicate check-in/check-out schedules to relevant teams.
* Report and follow up on maintenance issues until completion.
* Manage keys and access control.
* Monitor apartment readiness and overall condition.
* Liaise with suppliers and service providers when required.

D. Accounting & Financial Coordination
* Coordinate with accounting on payments, deposits, refunds, and invoicing.
* Track and reconcile payments from cash, bank transfers, and booking platforms.
* Follow up on outstanding balances.
* Prepare daily or periodic operational and financial reports.
* Report discrepancies immediately to management.


E. Personal Assistant to the Owner
* Arrange travel, reservations, and logistics when required.
* Documents filing.
* Follow up on tasks and provide updates.
* Handle administrative requests.
* Maintain strict confidentiality and discretion at all times.

3. Requirements & Qualifications
* Experience in hospitality, front desk, serviced apartments, short-term rentals, administration, or personal assistance.
* Experience with Booking.com, Airbnb, or similar platforms is an advantage.
* Basic accounting and strong computer skills email, Microsoft Office, online systems.
* Strong communication and customer service skills.
* Excellent organization, multitasking, and follow-up abilities.
* High attention to detail and ability to work independently.
* Professional appearance and conduct.
* Fluent in Arabic and English French is a plus.
* Trustworthy and capable of handling confidential information