وظائف GERMAC SUITES KASLIK

1. Role & Job Purpose <br>The role combines guest reception, reservations management, operational coordination of furnished apartments, and personal assistant duties to the Owner. <br>The candidate will ensure smooth daily operations, high-quality guest experience, and efficient administrative support. <br>This is a hybrid role requiring active involvement in daily operations of Germac Suites as well as dedicated personal assistance to the Owner, ensuring efficiency, accuracy, and smooth coordination across all areas. <br> <br>2. Main Job Tasks and Key Responsibilities <br>A. Guest Reception & Experience <br>* Welcome guests and manage check-in and check-out processes. <br>* Respond to guest inquiries, requests, and complaints, ensuring timely resolution. <br>* Provide information on apartments, building rules, and local services. <br>* Maintain accurate guest records and ensure high service standards throughout stays. <br> <br>B. Reservations & Booking Management <br>* Manage bookings via Booking.com, Airbnb, direct bookings, and other platforms. <br>* Maintain updated calendars, availability, rates, and listings. <br>* Handle inquiries, modifications, cancellations, and upcoming reservations. <br>* Monitor guest reviews and coordinate responses when needed. <br> <br>C. Operations, Housekeeping & Maintenance <br>* Coordinate with housekeeping to ensure apartments are clean and ready before arrivals. <br>* Communicate check-in/check-out schedules to relevant teams. <br>* Report and follow up on maintenance issues until completion. <br>* Manage keys and access control. <br>* Monitor apartment readiness and overall condition. <br>* Liaise with suppliers and service providers when required. <br> <br>D. Accounting & Financial Coordination <br>* Coordinate with accounting on payments, deposits, refunds, and invoicing. <br>* Track and reconcile payments from cash, bank transfers, and booking platforms. <br>* Follow up on outstanding balances. <br>* Prepare daily or periodic operational and financial reports. <br>* Report discrepancies immediately to management. <br> <br> <br>E. Personal Assistant to the Owner <br>* Arrange travel, reservations, and logistics when required. <br>* Documents filing. <br>* Follow up on tasks and provide updates. <br>* Handle administrative requests. <br>* Maintain strict confidentiality and discretion at all times. <br> <br>3. Requirements & Qualifications <br>* Experience in hospitality, front desk, serviced apartments, short-term rentals, administration, or personal assistance. <br>* Experience with Booking.com, Airbnb, or similar platforms is an advantage. <br>* Basic accounting and strong computer skills email, Microsoft Office, online systems. <br>* Strong communication and customer service skills. <br>* Excellent organization, multitasking, and follow-up abilities. <br>* High attention to detail and ability to work independently. <br>* Professional appearance and conduct. <br>* Fluent in Arabic and English French is a plus. <br>* Trustworthy and capable of handling confidential information