Daily Operation:
• Handle Day to Day Branch Operation.
•Team building & team management.
•Implement Management Rules and Regulations to be followed by subordinates to ensure efficiency and productivity of the team.
•Ensure the proper implementation of Branch opening and handover check lists.
•Lifting Branch procedures up to standards including procedures documentation.
•Maintain a hygienic environment that complies with health and food safety standards.
•Implement a positive lifestyle in the Branch that meets with the brand’s mission, vision, and objectives.

Customer Service:
•Assist customers at the counter with orders during shift.
•Handle Branch custom cake orders and delivery orders in coordination with Customer Care Team.
•Ensuring all the birthday cake orders are delivered on time in coordination with Central Kitchen and Customer Service Team.
•Surveying customers randomly and collecting feedback daily from Customer Service Team.
•Ensure customer needs are met, complaints are resolved, and service is quick and efficient.

Branch Inventory & Cost Control:
• Implement effective strategies to be followed by team members to minimize costs.
•Keeping record of Branch inventory items for daily production and weekly orders.
•End of Month Branch inventory.
•Coordinate with Head Office Cost Control and Accounting Team on a daily and weekly basis