Sales and Customer Service:

- Work with the Operations Manager to create and maintain a world-class Sales culture, focused on delivering results by providing ongoing coaching of sales support staff.
- Have a good product knowledge and be well informed about the machines specifications to increase sales.
- Be up to date with the most recent catalogue and the operations manual.
- Serve as the main point of contact for Sales Team and address calls for most general business issues and follow up on after sales service.
- Act as a liaison/partner between the Sales Team, external customers and the technical support department.
- Inform the Operations Manager about contract issues or concerns to ensure the timeliness of contract review.
- Coordinate with the Operations Manager to set the floor plans and layout based on customer’s request, recommend and specify any materials needed.
- Follow up with customers to make sure that they are satisfied with a particular product.
- Exerts attention to detail, as customers may have the same problems; reports the problems as necessary.
- Perform “After Sale” follow up on units sold to include machine overview while building relationships.
- Provide customers with contact information for aftermarket sales opportunities and future warranty extensions and support.
- Follow up with the suppliers and maintain the relevant checks, screening, and data input required to ensure risks are mitigated and smooth day to day running of the process.
- Manage all records and documentation and conduct periodic vendor data maintenance and updates at agreed intervals.
- Prepare new offers and contracts and record all the transactions on one drive.
- Send the offers to clients, after approval of the Operations Manager.
- Prepare the yearly machines catalogs in coordination with the Operations Manager.
- Assist the Operations Manager in updating the website.
- Prepare and participate in fairs to increase market share and company’s exposure.

Maintenance:

- Assist the sales operation manager in the maintenance and inspection of all premises (RGH Building, Tchooz shoes stores, Old RG building as well as other locations).
- Follow up with the technicians to ensure effectiveness and consistency in repair system.
- Liaise with the Operations Manager to answers technicians’ requests to ensure fast service.
- Fill the inspection checklist after every maintenance transaction or repair as per ISO standards.
- Apply Iso standards in health and safety as well as those related to Intercard and Semnox.
- Perform other duties as assigned