Job Description

Roles & Responsibilities

The Facility Manager is responsible for overseeing the efficient operation and maintenance of multiple sites within the assigned zone. This role ensures that all facilities operate at optimal performance, contractual obligations are met, and clients receive high-quality service. The ideal candidate combines strong technical expertise, operational leadership, and client relationship management skills to drive excellence across all managed sites.

Key responsibilities:

• Ensure all sites are technically sound and operating at peak efficiency by continuously evaluating system performance, identifying potential issues early, and coordinating corrective actions to prevent disruptions.
• Monitor and enforce full compliance with contractual obligations, service level agreements (SLAs), and applicable local regulatory requirements.
• Conduct regular and systematic site inspections to assess equipment condition, operational performance and safety standards. Document all findings in detailed technical reports, including identified risks, deficiencies, recommended corrective actions, and timelines. Present clear and structured reports to clients and internal stakeholders.
• Develop, implement, and continuously optimize preventive maintenance plans for all systems and assets. Ensure maintenance schedules are followed rigorously, resources are properly allocated, and maintenance activities are executed in line with contractual requirements.
• Utilize CAFM system to track, monitor operational parameters, approve work orders, and to ensure sound data entry.
• Ensure 24/7 operational readiness and responsiveness by maintaining escalation procedures, on-call coverage, and rapid response protocols. Coordinate emergency interventions when required to minimize service disruption and restore operations efficiently.
• Oversee timely execution of all planned and reactive maintenance activities, ensuring adherence to agreed timelines and quality standards. Manage and coordinate subcontractors, ensuring their performance aligns with contractual expectations, safety procedures, and technical requirements.
• Conduct frequent meetings with clients to discuss performance and room for improvements.
• Propose value added services to clients and highlight opportunities for betterments, upgrades, and renovations and prepare proposals accordingly.
• Prepare and deliver periodic performance reports to clients, including KPIs, maintenance activities, incident summaries, compliance status, and improvement initiatives.
• Maintain a high level of client satisfaction through proactive service and communication.

Desired Candidate Profile

• Bachelor's degree in Engineering; preferably Electrical or Mechanical Engineer.
• Fluent in French.
• IFMA or MEFMA certification is highly desirable.
• Proven experience in facility management, site management, or a similar operational role with minimum 7+ years of experience.
• Strong leadership, team management, and stakeholder coordination skills.
• Excellent communication, reporting, and client relationship management abilities.
• Demonstrated ability to manage multiple sites, priorities, and teams simultaneously.
• Strong problem-solving skills with a proactive and results-oriented approach.
• Coaching and mentoring ability to develop technical staff and improve overall team capability.
• Ability to lead by example and foster a disciplined, safety-focused work culture.
• Strong decision-making skills under pressure with a focus on practical and timely solutions.