We are seeking a proactive and detail-oriented Quality Assurance & Complaints Officer to support quality compliance, complaint handling, and warehouse quality monitoring.
Key Responsibilities
- Monitor operations and ensure compliance with quality standards and procedures.
- Investigate non-conformities, deviations, and customer complaints, including root-cause analysis and corrective actions.
- Maintain quality records, complaint databases, and required documentation.
- Conduct audits and support continuous improvement initiatives.
- Analyze complaint trends and prepare management reports.
- Ensure timely follow-up and resolution of complaints in line with company and regulatory requirements.
- Support Pharmacovigilance, Medical Information, and other quality-related activities as needed.
Desired Candidate Profile
- Bachelor s degree in related field.
- Up to 2 years of experience in Quality Assurance.
- Knowledge of GSDP and Quality Management Systems.
- Strong analytical, communication, and reporting skills.
- Proficiency in Microsoft Office.
Priority will be given to candidates residing in Iqlim El Kharoub, Saida and their suburbs.