Main Responsibilities:

• Coordinate daily customer and sales orders from receipt through preparation and delivery.
• Follow up on deliveries, collections, returns, and pending orders.
• Coordinate with stock, sales representatives, drivers, and logistical partners.
• Prepare and follow up on sales orders, invoices, and operational documentation.
• Maintain accurate ERP and system information.
• Organize daily schedules, routings, priorities, and deadlines.
• Support e-commerce operations, including online orders, pricing, product information, and website updates.
• Prepare daily and weekly operational reports.
• Proactively follow up on operational issues until they are fully resolved.
• Support continuous improvement of procedures, workflows, automation, and digital systems.

Why Join Us?

• Growth: Clear potential to progress from Operations Coordinator to Operations Manager based on performance and ability to take on greater responsibility.
• Exposure: Hands-on involvement across operations, logistics, sales, e-commerce, and business systems.
• Learning: Opportunity to develop skills in ERP, automation, e-commerce, and AI-enabled business tools.
• Environment: Join a growing entrepreneurial company where initiative and ideas are valued.

Schedule: Monday to Friday 8-5:30 and Saturdays 8-1 and Expos when needed

Desired Candidate Profile

• Experience: 3+ years of relevant experience in operations, administration, logistics, e-commerce, or a related field.
• Highly organized, proactive, and able to manage multiple priorities, deadlines, and follow-ups.
• Strong sense of initiative, ownership, accountability, and problem-solving.
• Comfortable coordinating between sales, stock, logistics, customers, drivers, and management.
• Experience with ERP systems, Excel, and digital management tools.
• Previous experience with e-commerce platforms and online order management is a strong plus.
• Comfortable working in a startup / SME environment where responsibilities evolve and initiative is expected.
• Open to learning and working with AI tools, automation, and AI-adaptable business systems.
• Strong communication skills in Arabic and English.