NATIONAL PEN is an industry leading global promotional products company, servicing over one million customers in more than twenty countries in North America, Europe, and Asia. We market, manufacture, personalize, and sell products globally through both online and offline channels. This is a remote position; however, our headquarters are in San Diego, California, with facilities in Tennessee, Mexico, Czech Republic, Ireland, Tunisia, Jamaica, China, and France supporting more than two thousand employees. National Pen’s unique niche is the ability to personalize a promotional product to a customer’s specific needs with low minimum order requirements. National Pen is owned by Cimpress plc, a multi-billion dollar publicly traded global entity with portfolio companies specializing in mass customization. (Nasdaq: CMPR)

The Data Operations Specialist will be part of the Marketing Analytics & Insights Team. Our mission is to use Data & Advanced Analytics to support the Marketing teams globally. As part of the team, reporting to the Data Operations Manager, you will collaborate with experienced Data Analysts & Data Scientists. Your role is to establish a robust data foundation that supports the organization's analytical needs and enables data-driven decision-making across all functions.

Responsibilities

Data Operation Specialist 

• You assist with various data related projects, including but not limited to: data clean-up, data auditing, and more
• You monitor data flows of customers and prospects and identify, analyze and resolve issues
• You are continuously working on further improving our data collection monitoring, data quality, and integrity
• You perform audits of data quality
• You know our data, database and data structure
• You demonstrate detailed understanding of downstream data workflows and interdependencies
• You work closely with our Marketing managers and Customer care, to understand customer behavior or data issues
• You help the privacy team to maintain GDPR compliance
• You follow identified issues with technical teams 
• You collaborate on process improvement for their areas of responsibility to automate tasks and ensure greater accuracy
• You document and maintain Data Operations Specialist procedures and guidelines

Required skills

Data Operation Specialist 

• Proficiency in programming languages like SQL server, Snowflake (Python is a plus)
• Excellent analytical and problem-solving skills
• Attention to detail and a strong commitment to data accuracy and quality 
• Cross functional support (ad hoc) with Marketing and Telesales agents
• Strong understanding of database and business needs
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple projects and priorities 
• Good proficiency in writing & speaking the English language
• Motivated and energetic at completing tasks and learning new tasks
• Ability to meet deadlines. 
• Knowledge of the reporting systems Looker is a plus
• Direct mail or Marketing experience is a plus
• Familiarity with cloud computing platforms like AWS (optional)

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