Job Summary

The Club Manager is responsible for overseeing the daily operations, management, and administration of the padel court facilities. This role involves ensuring an excellent customer experience, maintaining the court's facilities, managing staff, coordinating events, and driving membership growth. The ideal candidate will have a passion for sports management, exceptional leadership skills, and a proactive approach to operational efficiency.

Essential Duties and Responsibilities

• Provide excellent customer service and address any member concerns or complaints promptly
• Oversee the maintenance and cleanliness of the padel courts and surrounding facilities
• Ensure all equipment and amenities are in optional condition
• Coordinate with vendors for repairs, maintenance and supply of equipment
• Recruit, train and supervise staff including coaches, and administrative staff
• Develop work schedules and monitor staff performance
• Foster a positive and motivating work environment
• Manage membership services
• Oversee member engagement activities
• Plan and execute tournaments, leagues and special events to promote the club
• Collaborate with local organizations and sponsors for event partnerships
• Manage event logistics, marketing activities
• Develop and implement marketing strategies to attract new members and retain existing ones
• Utilize social media and other digital platforms
• Monitor market trends and competitor activities
• Prepare and manage the budget of the Club
• Monitor revenue expenses ensuring financial targets are met
• Handle invoicing, billing and inventory count
• Ensure compliance with health and safety regulations
- Perform related duties and special projects as assigned



2. REQUIRED QUALIFICATIONS

Education:

Bachelor Degree in Sport Management, Business administration or a related field.

Skills:

Problem solving and organizational abilities
Excellent communication skills
Strong leadership and team management skills
Multitasking abilities
Microsoft Office Tools
First aid and CPR certification

Experience:

At least 3-4 years of related experience in the same position