Main Accountabilities:

1- Customer Experience Management

- Monitoring customer interactions at all branches to

ensure consistency and quality of service.

- Supporting the implementation of customer

satisfaction initiatives, in addition to providing

feedback to branch managers.

- Collecting and analysing customer feedback,

suggesting improvements based on data-driven

insights.

- Coordinating with branch managers to ensure

adherence to customer service standards and best

practices.

2- Customer Support:

- Acting as a point of contact for resolving customer

issues, ensuring prompt and satisfactory resolutions.

- Maintaining a database of customer complaints,

compliments, and suggestions, and work with relevant

teams to address recurring issues.

3- Operational Coordination:

- Ensuring customer experience initiatives are

effectively implemented.

- Assisting in organizing events and promotions aimed

at enhancing the customer experience.

- Tracking and reporting on the effectiveness of

customer experience initiatives to senior

management.

Skills

• Job location: Zouk Mosbeh
• Years of experience: 2-3 years
• English & French Proficiency
• Microsoft Office Proficiency
• Bachelor degree in Business (emphasis marketing)