MAIN OPERATIONAL RESPONSIBILITIES:
1. Main Duties in relation with Customer Relationship (CSR)
 Performs, develops and implement the Annual/ monthly/ quarterly Preventive Maintenance of each Project in accordance with the schedule put forth by the Operation Manager in a way to enhance system reliability.
 Schedules, coordinates and oversees the daily corrective maintenance activities.
 Advise and contribute on any changes that may improve the operational procedures and benefit the client and the company.
 Tracks and reports all project variations to the necessary parties regarding the execution of any jobs.
 Submits the Preventive Maintenance Report of each Project encompassing all photographic, video and written substance in full and on time to CSR team.

2. Main Duties in relation with technicians
 Ensures all project technicians are on time and working efficiently according to the schedule set forth by the Project
 Ensures all project technicians’ well-being is taken care of all project and technicians are equipped with all the required tools, uniform, and machinery always needed.
 Supervises and trains technicians as necessary and oversee the installation, maintenance, and repair of electrical systems and equipment.
 Responsible of Technicians performance in order to deal with clients, be presentable, helpful and polite and ensure the client feels that the team is there for his/her benefit,
 Ensures all project technicians driving company vehicles are:
• Driving safely and abiding by Traffic Rules.
• Keeping the vehicles clean and in good condition.
• Delivering the Fuel Consumption Invoices on time.

3. Main Duties in relation with clients and engineering knowledge
 Working closely with clients to ensure their systems(civil/electrical/mechanical) are functioning optimally and address any issues that arise.
 Follow up with the client for any pending operational issues.
 Reports all communications in writing both internally and with the client.
 Performs Regular Spot Checks on the project technicians to ensure all operations are running on schedule.
 Ensures that the project technicians are performing the client-based maintenance checklists in full by keeping track of the reports and following up on any pending issues that need attention.
 Maintain up-to-date knowledge of engineering codes and safety regulations.
 Designs, implements, maintains, and improves engineering instruments, equipment, facilities, components, products, and systems for commercial, industrial, and domestic purposes.
 Inspects completed installations and observes operations, to ensure conformance to design and equipment specifications and compliance with operational and safety standards.
 Ensures all items delivered to the client are eventually invoiced or returned to the store.
 Tracks and reports all project variations to the necessary parties regarding the execution of any jobs.
 Doubles check the completed jobs and approves the quality of the work prior to handing it over to the client.
 Confer with engineers, customers, and others to discuss existing or potential electrical engineering projects and products

4. Main Duties in relation with purchasing and estimation
 Coordinates with the Sales and Procurement Departments and the respective Client Account Managers which includes but is not limited to:
o Send the correct BOQ for quotations to procurement and sales, on time and in detail.
o Explain all works that require a quotation to the procurement and sales in detail.
 Ensures delivery of all materials to the client by issuing Delivery Notes and in coordination with the Accounting Department.
 Establishes good relations with the Subcontractors to ensure smooth operation.
 Requests all the materials for site execution with a lead time of at least 2 working days.
 Ensures all petty cash and other supplier invoices are delivered to the operation Manager on time and in detail.

ETHICS / BEHAVIORAL FOCUS & SCOPE
 Be Discrete and Confidential.
 Respect all cultures in the Company.
 Remain neutral with regards to any Political and Religious affiliation.

ESSENTIAL EDUCATIONAL BACKGROUND & EXPERIENCE:
 Bachelor’s degree in engineering or a related field.
 Experience in managing and maintaining systems.
 Strong analytical and problem-solving skills.
 Excellent communication skills for interacting with clients.
 Ability to manage multiple tasks and prioritize effectively.
 Understanding written sentences and paragraphs in work related documents
 Excellent knowledge in Microsoft Office.
 Fluent in English and Arabic