Mina, a start-up revolutionizing e-commerce logistics solutions, is seeking a driven and innovative Operations Manager. We are looking for a motivated individual who excels in a fast-paced environment and has a passion for driving growth, retaining clients, and optimizing product strategies. This role is perfect for someone who has a strong entrepreneurial spirit, preferably an ex-founder, and is eager to take ownership and make a significant impact on our company's growth trajectory.

Responsibilities:

• Growth Strategy Development: Design and implement data-driven strategies to accelerate growth, enhance client retention, and drive product adoption.
• Client Retention and Success: Develop and execute initiatives aimed at increasing client satisfaction and retention, ensuring long-term partnerships and sustained revenue growth.
• Product Optimization: Collaborate with cross-functional teams to refine and optimize our product offerings, ensuring they meet market demands and exceed client expectations.
• Market Research and Competitive Analysis: Conduct thorough market research to identify growth opportunities and analyze competitive landscapes to keep Mina ahead of industry trends.
• Project Management: Oversee and coordinate growth-focused projects from ideation to execution, ensuring they align with our strategic goals and deliver measurable results.
• Communication and Reporting: Prepare detailed reports and presentations to communicate growth progress and insights to partners in the business.
• Standard Operating Procedures (SOPs): Create and maintain SOPs to ensure consistency and efficiency.
• Content Strategy and Brand Elevation: Lead the development and execution of a content strategy that enhances our brand’s presence on platforms like LinkedIn and Twitter, driving engagement and growth.
• Project and Contractor Management: Manage external agencies and contractors, ensuring their work aligns with our growth and operational goals. Coordinate their efforts to optimize productivity, maintain quality standards, and meet deadlines effectively.

Qualifications:

• Proven experience in an operations-focused role, with a track record of driving client retention, product adoption, and business growth.
• Strong analytical skills, with the ability to translate data into actionable growth strategies.
• Exceptional communication and writing skills, with a keen ability to produce compelling content that resonates with our target audience.
• Entrepreneurial mindset, with a proactive approach to problem-solving and a strong sense of ownership.
• Experience in e-commerce logistics or a related field is highly desirable.
• Excellent organizational skills, with the ability to manage multiple priorities and projects in a dynamic, fast-paced environment.

Additional Information:

• This is a remote position, with flexibility for collaboration across time zones.
• Candidates with an entrepreneurial background or experience in a high-growth startup environment will be given priority.

Join Mina and be at the forefront of transforming e-commerce logistics. If you’re passionate about growth and eager to make a tangible impact, apply today and help us shape the future of our industry.