Job Specific Duties:

1. welcome and greet guests
2. answer and direct incoming calls
3. inform guests of hotel rates and services
4. make and confirm reservations for guests
5. ensure proper room allocation
6. register and check guests in/out
7. confirm relevant guest information
8. verify guest's payment method as per the hotel policies
9. verify and imprint credit cards for authorization
10. issue room keys and direct guests to their rooms
11. maintain clear and accurate records of guest room bookings
12. compute all guest billings, accurately post charges to guest rooms and house accounts
13. receive and transmit messages for guests
14. retrieve mail, packages and documents for guests
15. listen and respond to guest queries and requests both in-person and by phone
16. provide accurate information about local attractions and services
17. liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
18. complete and maintain any incident reports, daily activity reports or other reports requested by management
19. manage conference room bookings and scheduling
20. close guest accounts and check guests out
21. review accounts and charges with guests during the check-out process
22. process accurate payment of guest accounts
23. inform housekeeping when rooms have been vacated and are ready for cleaning
24. monitor visitors to the hotel
25. enforce rules and policies of the hotel
26. maintain a neat and orderly front desk and reception area