Role Overview
An Insurance and Reinsurance Company in Beirut, is looking for Customer Service Representative to join their team. The role involves handling inquiries, resolving claims, and addressing gaps in employee benefit programs, including expatriate coverage. This position is critical to maintaining client satisfaction and ensuring seamless service delivery in the Employee Benefit department.
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Key Responsibilities
o Act as the primary point of contact for clients regarding life and medical insurance benefits.
o Respond to inquiries, provide guidance on policy details, and address client concerns promptly.
o Assist clients in processing life and medical insurance claims, ensuring timely and accurate resolution.
o Serve as a communication bridge between clients and insurance companies.
o Ensure that all client requests and issues are conveyed clearly and resolved effectively by insurers.
o Provide assistance for expatriate employees’ life and medical insurance needs.
o Ensure smooth coordination of coverage and compliance for international employees.
o Maintain accurate and up-to-date records of claims, inquiries, and policy details.
o Generate periodic reports on claims and client interactions for internal use.
o Identify gaps in coverage or service and recommend solutions to address these areas.
o Collaborate with team members to enhance benefit offerings and improve client satisfaction.
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Qualifications and Skills
Education:
• Bachelor’s degree in Business Administration, Insurance, or a related field.
Experience:
• 1–3 years of experience in insurance.
Skills and Competencies:
• Basic understanding of life and medical insurance products, claims processes, and expatriate coverage.
• Strong communication and interpersonal skills to handle client relationships effectively.
• Excellent organizational skills with a keen eye for detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Problem-solving mindset with the ability to handle sensitive and complex issues.
• Customer-focused attitude with a commitment to providing exceptional service.
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Salary and Benefits
• Salary Range: Not Specified
• Benefits:
o Transportation and parking allowance.
o Discount card for select services.
o Life insurance coverage.
o Yearly salary review and performance-based bonus