Job Summary:
As a IT Support Technician, you will be the first point of contact for IT-related issues within the company. Your primary responsibility will be to provide technical support to employees, ensuring that their hardware, software, and network needs are met efficiently. You will work
closely with senior Managed Service Provider to escalate more complex issues when necessary.

Key Responsibilities:

 Provide first-line IT support for employees, troubleshooting hardware, software, and
network issues.

 Manage Windows 10/11 client systems, including installations, updates, and
troubleshooting.

 Support Google Apps (Gmail, Drive, Docs, Sheets, etc.), assisting users with access,
permissions, and troubleshooting.

 Administer Active Directory (AD) accounts, including user creation, password resets, and access management.

 Assist with Oracle based ERP system support, troubleshooting minor user issues and escalating complex problems to developers or Managed Service Provider.

 Maintain and update IT documentation, including knowledge base articles for common issues.

 Set up and configure new workstations, ensuring proper software installations and security settings.

 Provide basic network troubleshooting (e.g., Wi-Fi connectivity, printer issues).

 Educate employees on IT best practices, security, and basic troubleshooting steps.

 Work with vendors for hardware repairs or software issues when necessary.

 Assist in IT-related projects as assigned by Managed Service Provider.

Qualifications & and Skills:

 Education: Associate’s degree in IT, Computer Science, or a related field (or equivalent experience).

 Experience: 6 months to 1 year of IT support experience (internships, help desk, or similar roles preferred).

 Basic knowledge of Windows 10/11, Active Directory, and Google Apps administration.

 Familiarity with troubleshooting hardware and software issues on PCs.

 Understanding of basic networking concepts (IP addresses, Wi-Fi, printers, etc.).

 Strong problem-solving skills and a proactive attitude toward IT challenges.

 Excellent customer service and communication skills.

 Ability to prioritize tasks and manage time effectively.

 Willingness to learn and grow within the IT team.

Nice-to-Have Skills:

 Experience supporting Oracle based custom-built software or ERP systems.

 Knowledge of IT security best practices