• Maintain a customer-first approach, responding to inquiries (e-mails, phone calls) in line with best practice guidelines.
• Work within agreed service levels, consistently striving to exceed customer expectations.
• Take ownership of customer queries, ensuring proactive follow-up and resolution.
• Adhere to agreed standards for quality and quantity when processing orders, claims, and inquiries.
• Conduct webcam conference calls with international distributors to inspect defective parts when needed.
• Notify distributors about the status of their parts orders, including readiness and dispatch details.
• Demonstrate a positive, flexible attitude to ensure high levels of customer satisfaction.
Qualifications
• BA in Business Management or a related field
• Minimum of 2 years of customer service experience
• Strong communication skills, both verbal and written, with an ability to effectively communicate with international distributors.
• Proficient in using office Software
• Excellent attention to detail and organizational skill
• Ability to manage multiple tasks, prioritize, and meet deadlines.
• Problem-solving skills and the ability to think critically under pressure