• Coordinate daily delivery schedules and route planning to ensure timely and efficient deliveries
• Monitor the movement of delivery drivers using GPS tracking systems and ensure adherence to schedules
• Act as the main point of contact between drivers, customers, and internal teams
• Handle customer inquiries and complaints, providing timely resolutions
• Maintain accurate records of delivery activities, driver performance, and incidents
• Assist in driver onboarding, training, and compliance with company policies
• Ensure all vehicles are maintained and any issues are reported promptly
• Track key performance indicators (KPIs) related to delivery times, customer satisfaction, and productivity
• Collaborate with the warehouse team for smooth loading and unloading of items
• Support operations manager with reports, data analysis, and process improvement initiatives

Skills

• Bachelor’s degree in business administration, Logistics, or related field
• 2+ years of experience in operations, logistics, or delivery coordination
• Strong organizational and multitasking skills
• Excellent communication and problem-solving abilities
• Proficient in Microsoft Office and logistics software (e.g., Fleet Management Systems, GPS tracking)
• Familiarity with local delivery routes and regulations is a plus
• Ability to work under pressure and handle time-sensitive issues
• Flexible schedule and willingness to work weekends or after hours if needed