Job Description

Roles & Responsibilities

We are looking for a motivated and reliable IT Support Officer to provide technical assistance and ensure the smooth operation of computer systems, hardware, software, and network services across the organization.

Key Responsibilities:

• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and maintain computers, printers, and IT equipment.
• Troubleshoot system, application, and connectivity problems.
• Set up user accounts, emails, and access permissions.
• Maintain IT assets and inventory.
• Assist in system updates, backups, and security measures.
• Document issues and solutions.
• Provide basic user support and training when needed.

Working Conditions:

• Full-time position based at the company.
• Standard working hours, with occasional after-hours support if needed.
• Office-based role involving daily technical support tasks.

Benefits:

• Competitive salary package.
• Training and development opportunities.
• Career growth within the company.

Desired Candidate Profile

Qualifications;

Bachelor s degree in Information Technology, Computer Science, or related field.

Degree from a reputable university is required; graduates of AUB are preferred.

1 2 years of experience in IT support (internships acceptable).

Basic knowledge of Windows OS, Microsoft Office, networking, and hardware troubleshooting.

Good communication and problem-solving skills.