Job Description

Roles & Responsibilities

Key Responsibilities

1. Daily Order Management

Monitor and manage all incoming orders on Shopify, ensuring that every order is properly tracked, processed, and prepared for delivery.

2. Logistics Coordination

Coordinate with logistics partners such as Aramex, The Net Logistics, and other delivery companies to make sure orders are picked up and delivered on time.

3. Driver Coordination

Communicate with the dedicated driver through the assigned application or internal system to assign delivery routes, pickup points, delivery locations, and daily schedules.

4. Route Planning & Delivery Follow-Up

Organize daily delivery routes and follow up with drivers and logistics partners to make sure all orders are moving correctly and efficiently.

5. Shopify Order Status Updates

Update order statuses on Shopify once products are delivered, returned, failed, canceled, or pending, keeping the system accurate and properly synchronized.

6. Customer Support Coordination

Coordinate with the customer support team to follow up on order-related issues, delivery delays, failed deliveries, returns, refunds, payment issues, and customer complaints.

Ensure that customer concerns are properly escalated and resolved in coordination with vendors, logistics partners, drivers, payment partners, and internal teams.

7. Vendor Reporting & Reconciliation

Prepare vendor reports including sales, commissions, deductions, payments, pending balances, returned orders, canceled orders, and settlement amounts.

8. Logistics Partner Reporting

Prepare and review reports related to delivery fees, returned orders, failed deliveries, cash collection, COD amounts, and amounts due to logistics partners.

9. Payment Partner Reconciliation

Reconcile payment reports with payment partners, including COD, card payments, Whish, and other payment methods, ensuring all amounts are accurate, properly matched, and settled.

10. Operational & Financial Reporting

Generate daily, weekly, and monthly reports covering orders, deliveries, vendor settlements, payment reconciliation, logistics costs, returned orders, failed deliveries, and operational performance.

11. Price Benchmarking

Monitor product prices across the Lebanese market and competitor websites to check whether the same products are available at lower prices.

12. Competitive Pricing Follow-Up

Support the company s KPI of maintaining the most competitive product prices in the market whenever possible.

13. Cross-Department Follow-Up

Coordinate with other departments when needed to solve operational issues related to orders, vendors, payments, logistics, pricing, customer support, or reporting.

Requirements

The ideal candidate should have:

• Previous experience in accounting, finance, reconciliation, operations, or reporting
• Strong knowledge of Excel / Google Sheets
• Ability to prepare, analyze, and review reports accurately
• Strong attention to detail and follow-up skills
• Ability to handle a high volume of orders, potentially 100+ orders per day
• Good communication skills with vendors, drivers, logistics companies, payment partners, customer support teams, and internal departments
• Ability to work under pressure and solve operational issues quickly
• Strong organizational and time-management skills
• Ability to work independently and follow up without constant reminders

Preferred Experience

The following experience is a strong plus:

• Experience with Shopify
• Experience with ERP systems
• Experience with CRM systems
• Experience in logistics, delivery operations, or last-mile coordination
• Experience in e-commerce, marketplaces, retail, or online platforms
• Experience with vendor reconciliation, payment reconciliation, COD reconciliation, or settlement reports
• Knowledge of the Lebanese market and local pricing dynamics

Desired Candidate Profile

• Previous experience in accounting, finance, reconciliation, operations, or reporting
• Strong knowledge of Excel / Google Sheets
• Ability to prepare, analyze, and review reports accurately
• Strong attention to detail and follow-up skills
• Ability to handle a high volume of orders, potentially 100+ orders per day
• Good communication skills with vendors, drivers, logistics companies, payment partners, customer support teams, and internal departments
• Ability to work under pressure and solve operational issues quickly
• Strong organizational and time-management skills
• Ability to work independently and follow up without constant reminders

The following experience is a strong plus:

• Experience with Shopify
• Experience with ERP systems
• Experience with CRM systems
• Experience in logistics, delivery operations, or last-mile coordination
• Experience in e-commerce, marketplaces, retail, or online platforms
• Experience with vendor reconciliation, payment reconciliation, COD reconciliation, or settlement reports
• Knowledge of the Lebanese market and local pricing dynamics

We are looking for someone who is:

• Organized and detail-oriented
• Comfortable