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Customer Service Agent

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On-site
Lebanon
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Job Details

Category Human Resources
Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced logistics environment? Join our team in a leading Freight Forwarder dedicated to providing top-tier solutions to our clients.

Key Responsibilities:
Handle customer inquiries efficiently and professionally.

Coordinate shipments and provide real-time updates to clients.

Communicate with international agents, shipping lines, and transport providers.

Resolve customer complaints and ensure high levels of customer satisfaction.

Maintain accurate shipment records and documentation.

Requirements:
Previous experience in freight forwarding, shipping, or logistics customer service is a plus.

Strong communication and problem-solving skills.

Ability to multitask and work under pressure.

Proficiency in Microsoft Office and shipment tracking systems.

Customer-focused with a proactive attitude

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