Job Description

Roles & Responsibilities

We're Hiring: Customer Service Manager

Location: Lebanon

Company: Evo Wallet

Evo Wallet is seeking an experienced and customer-focused Customer Service Manager to lead our customer support operations, enhance service quality, and ensure an exceptional customer experience across all channels.

Key Responsibilities:

Lead and manage the Customer Service team to achieve performance targets

Develop and implement customer service policies, procedures, and standards

Monitor service quality, customer satisfaction, and team performance metrics

Collaborate with internal departments to address customer needs and operational issues

Prepare regular performance and customer insight reports for management

Coach, train, and develop customer service representatives

Requirements:

Bachelor's degree in Business Administration or a related field

Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role

Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred

Strong leadership, communication, and problem-solving skills

Customer-centric mindset with the ability to manage multiple priorities

Proficiency in Microsoft Office and customer service management tools

Fluency in English and Arabic; French is a plus

Desired Candidate Profile

Requirements:

• Bachelor's degree in Business Administration or a related field
• Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role
• Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred
• Strong leadership, communication, and problem-solving skills
• Customer-centric mindset with the ability to manage multiple priorities
• Proficiency in Microsoft Office and customer service management tools
• Fluency in English and Arabic; French is a plus