Job Description

Roles & Responsibilities

JOB DUTIES: Support the IT Manager in managing, monitoring, and maintaining the company s IT infrastructure, networks, computers, printers, software, and communication systems Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices. Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed EDUCATION & SKILLS: Bachelor s degree in Information Technology, Computer Science, Software Engineering, or a related field 4 6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure Good experience in ERP systems; Odoo experience is preferred Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems Excellent troubleshooting, analytical, and problem-solving skills Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure Strong communication, teamwork, and coordination skills Ability to document systems, train users, and explain technical information clearly Ability to support management decisions and work under the direction of the IT Manager Fluency in Arabic and English; French is an advantage

Desired Candidate Profile

• Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field
• 4-6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role
• Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure
• Good experience in ERP systems; Odoo experience is preferred
• Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations
• Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications
• Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures
• Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems
• Excellent troubleshooting, analytical, and problem-solving skills
• Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure
• Strong communication, teamwork, and coordination skills
• Ability to document systems, train users, and explain technical information clearly
• Ability to support management decisions and work under the direction of the IT Manager
• Fluency in Arabic and English; French is an advantage