Job Description

Roles & Responsibilities

About Wahed:
The global financial system wasn t built for everyone. For millions of people, its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values.

At Wahed, we re changing that. We are a global fintech company on a mission to build a new financial system one that is ethical, accessible, and entirely interest-free. From our offices across the globe, our team is building products that were once deemed impossible: from pioneering Shariah-compliant equity ETFs, to true riba-free alternatives to high-yield savings accounts, to no-leverage, income-producing real estate investments. If you re driven to help people and believe finance should empower, not exclude, join us in building a more equitable financial future.

Job Brief:
Wahed is looking for an Arabic-speaking Private Clients Service Associate to join our International team and deliver an outstanding experience to our clients. Reporting to the Private Clients Manager, you will be a first point of contact for clients across calls and email - resolving queries quickly, accurately and with genuine care. You will also be the dedicated client service contact for our high-net-worth (HNW) clients, guiding them personally through onboarding and ensuring a smooth, high-touch experience from their very first interaction. This is a client-facing role for someone who combines warmth with attention to detail and takes real pride in helping people.

Job Responsibilities:

• Act as a first point of contact for clients across calls, email and live chat identifying and assessing their needs and resolving queries promptly and accurately.
• Serve as the dedicated support contact for our high-net-worth (HNW) clients, delivering a personalised, high-touch experience and guiding them through onboarding from account opening to first investment.
  Support clients in Arabic (essential), English (essential), and French (desirable) ensuring clear, professional and culturally attuned communication.
• Guide clients through onboarding, KYC and account-related processes, coordinating with internal teams where needed to remove friction.
• Handle complaints with empathy, providing appropriate solutions and alternatives within agreed timeframes, and following up to ensure resolution.
• Keep accurate records of client interactions, process client accounts and documentation, and maintain trackers for leads and queries generated through company campaigns.
• Follow communication procedures, guidelines and policies, and ensure adherence to service-level agreements (SLAs) and process deliverables.
• Take the extra mile to engage clients, build trust, and contribute to a high-quality values-based client experience.
  Share client feedback and recurring issues with the wider team to help improve our products, processes and service.

Job Specifications:

• Fluency in Arabic and English, both written and spoken - this is essential. Fluency in French is desirable.
• Bachelor s degree with 2+ years experience in a client service role, ideally within financial services or fintech.
• Proven customer support or client-service experience, with strong phone, email and chat handling skills and active listening.
• Experience supporting high-net-worth or premium clients, or a clear aptitude for delivering a high-touch, professional service.
• Client-oriented, with the ability to adapt and respond to different types of clients and personalities.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy in record-keeping and following processes.
• Ability to multi-task, prioritise and manage time effectively, delivering high-quality work to deadlines.
• Familiarity with the UAE financial-services landscape and/or an interest in Shariah-compliant finance is an advantage.

If you love helping people, take pride in delivering an exceptional client experience, and want to be part of a values-based FinTech growing in the UAE, we d love to hear from you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.