We are seeking a highly organized and results-driven Operations Officer to join our team. In this role, you will be the central hub of our daily operations, ensuring that everything from order processing to inventory control runs seamlessly. You will collaborate closely with cross-functional teams to drive efficiency, maintain high customer satisfaction, and support our continued business growth.

Key Responsibilities

• Order Management: Manage, verify, and process sales orders accurately.
• Fulfillment Coordination: Work with warehouse teams to ensure timely order dispatch.
• Inventory Control: Verify stock availability and support regular inventory audits.
• Customer Support: Process product returns, repair follow-ups, and inquiries.
• Administrative Duties: Prepare operational documents, memos, and management approvals.
• Invoice Administration: Handle customer invoicing, corrections, and delivery tracking.
• Sample Management: Coordinate the dispatch and tracking of product samples.
• Cross-Functional Liaison: Align with Sales, Logistics, Accounting, and Management teams.

Desired Candidate Profile

Experience: Minimum 2 years of experience in operations, supply chain, or a related field.

Organization: Exceptional attention to detail with strong record-keeping capabilities.

Communication: Excellent verbal and written skills to bridge gaps between departments.

Technical Skills: Proficiency in office software and inventory/order management systems.