We're a digital marketing agency running paid advertising, lead generation, and booking operations exclusively for lash extension businesses across North America. We're looking for a Client Success Manager to join our team and help us keep our clients happy, informed, and retained.

As a Client Success Manager, you'll be the primary point of contact for our clients building relationships, answering questions, resolving disputes, and making sure clients stay with us long-term. You'll work closely with clients over WhatsApp, email, and Zoom to keep them engaged and confident in the results we're delivering.

Desired Candidate Profile

• Serve as the main point of contact for assigned client accounts, answering questions and resolving concerns promptly
• Proactively identify at-risk clients and take action to prevent cancellations
• Build strong, trust-based relationships to keep clients satisfied and engaged long-term
• Handle client disputes professionally and confidently, including situations where the client is mistaken calmly explaining the facts while preserving the relationship
• Host Zoom calls with clients to walk through performance reports and answer questions
• Communicate clearly and consistently across WhatsApp, email, and video calls
• Strong written and verbal English communication skills
• Confidence handling difficult conversations and pushing back diplomatically when needed
• Comfortable presenting data/reports and explaining them clearly to non-technical clients
• Reliable, full-time availability during the required hours
• Prior experience in client success, account management, or customer support is a plus
• Comfortable working remotely and communicating primarily over WhatsApp and Zoom