Position Summary

The Car Services Center Supervisor oversees the daily operations of the automotive workshop, ensuring high-quality service, efficient workflow, and excellent customer satisfaction. This role manages technicians, coordinates repairs, monitors productivity, and ensures that all mechanical, electrical, and diagnostic work is completed according to industry standards.


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Key Responsibilities

1. Workshop Operations

Supervise daily workshop activities including maintenance, mechanical, electrical, and diagnostic jobs.

Coordinate job assignments and distribute work among technicians to ensure smooth workflow.

Monitor repair progress and ensure timely delivery of vehicles.

Ensure proper use of tools, diagnostic equipment, and maintenance systems.

Maintain clean, safe, and organized workshop areas.


2. Staff Management

Supervise mechanics, electricians, and support staff.

Provide guidance, technical support, and training to team members.

Monitor performance, attendance, and adherence to company standards.

Resolve team conflicts and maintain a positive working environment.


3. Customer Service

Assist customers by explaining required repairs, cost estimates, and timelines.

Handle customer complaints and ensure customer satisfaction.

Communicate clearly with clients about service progress and additional recommendations.


4. Quality Control

Inspect completed jobs to ensure accuracy and quality of work.

Ensure all repairs follow manufacturer standards and safety guidelines.

Review diagnostic reports and confirm correct repair procedures