Job Title: Receptionist – Car Services Center

Position Summary

The Receptionist is the first point of contact for customers entering or calling the service center. They are responsible for greeting clients, understanding their service needs, scheduling appointments, coordinating with the service team, and ensuring customers receive an excellent and professional experience. This role requires strong communication skills, customer service attitude, and organizational abilities.


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Key Responsibilities

Customer Service & Front Desk

Greet customers warmly and professionally upon arrival.

Provide information about available services, pricing, and waiting time.

Answer phone calls, WhatsApp messages, and emails in a timely manner.

Register new customers and update existing client information.

Handle customer inquiries and direct them to the proper department.


Scheduling & Coordination

Book, confirm, and manage service appointments.

Maintain the workshop schedule for mechanics and diagnostic technicians.

Help ensure smooth workflow between reception and technical team.


Documentation & Billing

Create service orders and record vehicle details (VIN, mileage, model, requested service).

Prepare estimates based on technician/manager inputs.

Issue invoices, collect payments (cash, card, transfer), and provide receipts.

Keep accurate documentation and maintain customer service records.


Customer Follow-Up

Inform customers when their vehicle is ready.

Schedule follow-up maintenance reminders (routine service).

Collect customer feedback on service quality.



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Skills & Qualifications

Proven experience in reception/customer service (automotive field preferred).

Good communication skills in Arabic and English (French is a plus).

Basic knowledge of automotive services is an advantage.

Comfortable using computer systems (Excel, service management software, POS).

Ability to handle multiple tasks, remain calm under pressure, and work in a fast-paced environment.

Professional appearance and positive attitude.



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Working Conditions

Work in reception area with customer interaction all day.

Standard working hours (adjustable depending on the center schedule).

Occasional overtime during peak service periods