Position Title: Customer Service Support
Key Requirements:
- Background in accounting and inventory management
- Strong understanding of ERP software (preferably Wizard ERP)
- Excellent communication and problem-solving skills
- Ability to assist clients with product usage, troubleshooting, and issue resolution
Role Overview:
You will play a vital role in supporting our clients, helping them effectively use our ERP solutions to manage their accounting and inventory processes. Your role will include responding to client inquiries, guiding them through the software features, and ensuring their satisfaction.
Skills
Communication Skills
- Clear verbal and written communication
- Active listening (fully understanding customer issues)
- Ability to explain complex ideas simply
- Professional tone (especially in emails/chat)
Interpersonal Skills
- Empathy (understanding customer feelings)
- Patience (handling frustrated or confused customers)
- Positive attitude
- Conflict resolution