Job description

Purpose of the Job

Focal Point of Contact with clients for freight related requests. Follow the end-to-end customer profile and maintain existing business. Procure the best rates from the airlines after identifying the best solution for the customer.

• Develop and implement comprehensive air freight solutions tailored to customer needs.
• Cultivate and strengthen relationships with clients to enhance customer satisfaction and loyalty.
• Provide support to clients regarding claims, payment issues, and pending shipments.
• Oversee end-to-end follow-up on the shipment lifecycle, ensuring timely updates and resolutions.
• Collaborate with the sales team to generate quotes for clients and actively pursue business opportunities.
• Coordinate effectively with multiple internal stakeholders to facilitate smooth air freight operations.
• Negotiate rates with carriers, agents, and offices to secure competitive pricing for clients.
• Achieve overall freight performance targets for assigned customers, driving revenue growth.
• Report any operational failures to the line manager promptly and keep clients informed.
• Monitor P&L performance and manage job invoicing processes efficiently.
• Handle air freight inquiries, quotations, and coordination with local and international clients.
• Drive improvements in on-time delivery performance for air freight services.
• Ensure 100% adoption of Cargowise and maintain the integrity of milestone status updates.
• Manage airline relationships at the station level to enhance buying power and lead negotiations on ad hoc or contracted rates.
• Coordinate with the pricing desk for RFQs, projects, and tenders as required.

• Bachelor’s degree in logistics field will be preferable.
• 2-3 years relevant working experience freight forwarder (Export Air freight Sector is a must).
• Minimum 2 year experience with directly handling airline bookings.
• Good working knowledge in MS Office applications, especially MS Word and MS Excel. Knowledge in MS Access is a plus.
• Excellent knowledge of MS Excel intermediates to advance formulas and macros.
• Excellent verbal and written communication skills in English.
• Strong coordination skills among various work groups and with different levels.
• Good organizational and problem-solving skills.
• Proactive team player and able to work in a fast-paced environment.

Work Location: Airport