Job Description

Roles & Responsibilities

Job Title:

System Administrator

Division:

IT Department

I-Function:

- To ensure that the IT systems in the company are functioning smoothly and efficiently.

- Responsible of the smooth running of computer systems and ensuring users get maximum benefits from them.

II- Reporting:

- To the Senior System Administrator

- To the Group IT and Productivity Manager

III- Supervising:

- IT Assistant

IV- Duties and Responsibilities:

- Ensures the implementation and management of the servers (file, print and e-mail) infrastructure, their

upgrades, capacity planning, security and audit.

- Ensures that the policies and the procedures of the IT department are implemented.

- Monitors and maintains the computer systems (Desktops and Laptops) and networks of the company.

- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

- Formatting computers and replacing parts as required;

- Manages shared resources (disks, printers) and assign rights to users.

- Setting up new users' accounts and profiles and dealing with password issues.

- Creates and maintain scripts (e.g.: logon).

- Manages the internal LAN, the IP address allocation and other network equipment.

- Gives technical assistance to users.

- Analyzes and registers problems faced by users on different hardware and software platforms.

- Manages users workstations, start up and shutdown schedules, regular backups, restorations, deals with crisis.

- Ensures installation/reconfiguration/reinstallation of applications, diagnosing and providing solutions to users’

difficulties.

- Participates in the implementation of any new software purchased or upgraded (LIMS, Microsoft Dynamics

NAV, HRMS, ESS, CPS, Etc…)

- Gives support to users on peripherals, printer configuration/management, disk space optimization.

- Analyzes and maintains overview of the office’s work and ensure that timely support is provided for general and

specialized office equipment.

- Manages peripherals, like printers, scanners, cameras, etc.

- Provides virus prevention and cure through tools and keeps track of updates on the virus prevention.

- Implements the necessary measures to keep a high level of IT security in the office.

- Keeps the inventory of the IT assets.

- Organizes and provides training and coaching to users on IT matters.

- Other duties as assigned.

V- Qualification:

Education and Experience:

Bachelor’s Degree in Computer Science or in an IT related field with a considerable experience in managing

Information Technology Infrastructures (minimum 2 years); or equivalent combination of education and

experience.

Language Ability : (Arabic, English)

Arabic: Read, Spoken and Written

English: Read, Spoken and Written

Skills:

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System Administrator

- Ability to assist and provide technical support to others.

- Ability to work under pressure in a fast-moving environment.

- Ability to respond flexibly to changing demands routines and procedures.

- Ability to manage conflicts, prioritize work.

Computer Skills:

Internet software, E-mail, MS office, Inventory, database and software.