Job Description

Roles & Responsibilities

I. Duties and Responsibilities:

• Greet members in a friendly and professional manner.
• Provide guidance to new and current members on proper equipment use, basic exercises, and general fitness best practices.
• Answer questions related to general training and gym facilities.
• Assist members with initiating their fitness journey and help them feel comfortable using gym equipment.

2. Floor Organization & Maintenance

• Keep the gym floor clean, safe, and organized at all times.
• Rerack all weights immediately after use and ensure equipment is returned to designated areas.
• Ensure cardio machines, benches, racks, plates, and accessories are arranged neatly and are ready for member use.

3. Member Concerns & Complaints

• Listen to and address member issues or complaints courteously and professionally.
• De-escalate tense situations when necessary and report unresolved issues to management promptly.
• Maintain a calm and service-oriented personality at all times.

4. Equipment Monitoring & Reporting

• Observe the gym floor for any faulty, loose, or damaged equipment.
• Report all equipment problems immediately via the appropriate internal reporting system.
• Work with maintenance and operations teams to ensure timely repairs and follow-ups

II. Required Competencies:

• Empathy and patience: especially when handling complaints or frustration.
• Teamwork: Quite relevant in a gym environment. Ability of the team as a whole to streamline and optimize the customer s experience.
• Communication and problem solving: The ability to convey information in a concise and clear manner- both verbally and non-verbally which would directly contribute in preventing and/or efficiently tackling and treating problems.
• Accountability: Fostering a work environment based on transparency and clearly defined roles and responsibilities, which would have a direct positive impact on the work culture.
• Creativity and Adaptability: The ability to think out of the box and adapt to new ways of doing.
• Customer Centricity: Having the proper mindset, focus and drive in order to be continuously aware of customer trends, shifts, needs and expectations.