Location: Beirut, Lebanon
Company: Confidential

Job Overview
A reputable company based in Beirut is seeking an experienced and results-driven Call Center Manager to lead and oversee its customer service operations. The ideal candidate will have a proven track record in managing high-performing call center teams, improving service quality, and achieving operational excellence.

Requirements
• Bachelor's degree in Business Administration, Management, Communications, or a related field.
• Minimum of 10 years of experience in call center operations, including at least 5 years in a managerial role.
• Strong technology and systems proficiency, with the ability to utilize CRM, call center, and automation solutions to improve performance, customer experience, and departmental development.

• Strong leadership, coaching, and team management skills.
• Excellent communication and interpersonal abilities.
• Proven experience in performance management and KPI monitoring.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office and call center management systems.
• Ability to work under pressure and manage multiple priorities effectively.
• Fluency in English and Arabic; French is a plus