Job Description
Roles & Responsibilities
Key Responsibilities:
- Greet customers and gather information about their vehicle issues or service needs.
- Clearly explain repair/service options, estimated costs, and timelines.
- Create and manage repair orders.
- Coordinate with technicians to ensure accurate diagnosis and timely completion.
- Schedule appointments and manage workflow efficiently.
- Keep customers informed on job status, delays, or additional work needed.
- Ensure all service work is accurately recorded.
- Prepare job cards and review invoices with customers.
- Handle customer concerns or complaints professionally.
Work Schedule :
- Monday to Friday : 8:00am to 5:00pm
- Saturday : From 8:00am to 1:00pm
Desired Candidate Profile
- Excellent customer service skills.
- Strong understanding of automotive technology to relay information from the customer to the Service Technicians to ensure the vehicle is repaired properly.
- Bilingual Arabic / English.
- Good Computer Skills.
- Technical Background.
- Minimum 3 years AUTOMOTIVE experience.