Description

Key responsibilities

Technical presales support
Collaborate with sales teams to understand customer business and technical requirements in KSA and UAE.
Design and propose suitable technical solutions aligned with customer needs.
Prepare technical proposals, solution architectures, and statements of work.
Conduct product presentations, demonstrations, and proof-of-concept (POC) sessions.
Respond to RFPs, RFIs, and RFQs with technical and functional inputs.
Assist in effort estimation, BOM preparation, and solution sizing.

Customer engagement
Participate in customer meetings, workshops, and discovery sessions.
Explain technical concepts clearly to both technical and non-technical stakeholders.
Build trusted relationships with customers, partners, and internal teams.
Address customer technical concerns and provide recommendations.

Solution design & documentation
Prepare high-level and low-level solution designs when required.
Create architecture diagrams, implementation approaches, and integration workflows.
Ensure proposed solutions follow best practices, scalability, security, and compliance standards.

Collaboration
Coordinate with engineering, delivery, product, and support teams.
Work closely with project managers and solution architects during transition to delivery.
Support continuous improvement of presales assets, templates, and demo environments.

Market & product knowledge
Stay updated on industry trends, competitor solutions, and emerging technologies.
Maintain strong understanding of company products, services, and capabilities.

Required qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 3–6 years of experience in presales, solution engineering, systems engineering, or technical consulting.
• Experience in preparing technical proposals and responding to RFPs.
• Strong understanding of enterprise IT solutions, cloud technologies, integrations, and software architectures.
• Excellent communication and presentation skills.
• Ability to work in a fast-paced, customer-facing environment.

Preferred skills

• Experience with cloud platforms such as Azure, AWS, or Google Cloud.
• Knowledge of APIs, integrations, databases, and enterprise applications.
• Familiarity with cybersecurity, infrastructure, data, or AI solutions is a plus.
• Experience with diagramming and documentation tools (Visio, Draw.io, etc.).
• Relevant technical certifications are advantageous.

Soft skills

• Strong analytical and problem-solving abilities.
• Customer-oriented mindset.
• Strong teamwork and collaboration skills.
• Ability to manage multiple opportunities simultaneously.
• Good negotiation and stakeholder management skills.

KPIs / success metrics

• Quality and timeliness of technical proposals.
• Win rate contribution.
• Customer satisfaction during presales engagements.
• Accuracy of solution sizing and estimations.
• Number of successful demos and POCs delivered.