Hassoun Travel is looking for a motivated and experienced Travel Consultant & Sales Executive to join our team.

The selected candidate will be responsible for assisting clients with complete travel arrangements, from the initial inquiry and quotation to booking, ticketing, follow-up, and after-sales support.

Key Responsibilities:

• Handle customer inquiries through phone, WhatsApp, email, social media, and walk-in clients.
• Search, quote, book, and manage airline reservations using GDS systems.
• Handle ticket issuance, reissuance, cancellations, and refunds.
• Understand airline fare rules, baggage policies, ticketing deadlines, and booking conditions.
• Search and book hotels, airport transfers, tours, excursions, travel insurance, and other travel services.
• Prepare customized holiday packages according to the client's destination, budget, and preferences.
• Create professional quotations and travel itineraries.
• Assist clients with visa requirements and travel documentation.
• Coordinate reservations and special requests with airlines, hotels, DMCs, and other suppliers.
• Follow up with potential clients and convert inquiries and quotations into confirmed bookings.
• Promote and upsell suitable travel products and services.
• Assist with corporate and business travel requests.
• Handle booking changes, travel disruptions, and customer issues professionally.
• Maintain accurate client and reservation records.
• Stay updated on destinations, airline policies, travel regulations, visa requirements, promotions, and industry developments.
• Provide excellent customer service before, during, and after the client's trip.

Desired Candidate Profile

We are looking for someone who is professional, organized, sales-oriented, detail-focused, and capable of managing several travel requests simultaneously.

Previous experience in a travel agency is highly preferred.