Job Description

Roles & Responsibilities

We are seeking a proactive and detail-oriented Quality Assurance & Complaints Officer to oversee quality compliance, complaint investigations, and warehouse quality monitoring activities.

Key Responsibilities

• Monitor operations and ensure compliance with quality standards and procedures.
• Identify, investigate, and report non-conformities, deviations, and customer complaints.
• Coordinate complaint investigations, determine root causes, and follow up on corrective actions.
• Maintain quality records, complaint databases, and required documentation.
• Conduct audits and support continuous improvement initiatives.
• Analyze complaint trends and prepare reports for management and relevant departments.
• Ensure timely communication and resolution of customer complaints in accordance with company policies and regulatory requirements.
• Support Pharmacovigilance, Medical Information, and other quality-related activities as required

Desired Candidate Profile

• Bachelor's degree in Pharmacy, Science, Quality Management, or a related field.
• Up to 2 years experience in Quality Assurance.
• Knowledge of GSDP and quality management systems.
• Strong analytical, communication, and reporting skills.
• Proficiency in Microsoft Office applications.

Priority will be given to applicants in close proximity to Jadra.