Job Description
Roles & Responsibilities
Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers
Respond to customer inquiries and complaints in time
Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently
Desired Candidate Profile
- Minimum 2 years experience in FNB sector .
- Maintain a professional appearance and presence at all times
- Excellent communication skills
- Hold a Bachelor s degree or a related field
- Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication
- Ability to collect, analyze, and prepare statistics related to customer satisfaction
- Monitor customer feedback and contribute to improving service quality