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IT Manager <br>Department <br>IT <br>Direct Supervisor <br>General Manager <br>In Charge Of <br>IT specialist <br>Working Hours/Days <br>Monday to Friday from 8:00am till 5:00 pm <br>Saturday from 8:00 am till 2:00pm <br> <br>JOB SUMMARY: <br> <br>The IT Manager is responsible for overseeing the company’s information technology infrastructure, systems, and processes. This role involves ensuring data security, maintaining networks and servers, and supporting business operations through technology solutions. The IT Manager develops and implements IT policies, strategies, and projects aligned with the organization’s goals. They also troubleshoot system issues, coordinate with vendors, and ensure compliance with industry standards and best practices <br> <br>MAIN DUTIES AND RESPONSIBILITIES: <br>• Develop and implement IT strategies, policies, and procedures to support business objectives <br>• Manage IT infrastructure, networks, servers, and software systems to ensure smooth operations <br>• Oversee IT support services, troubleshooting, and problem resolution for staff and departments <br>• Ensure data security, backup procedures, and compliance with cybersecurity standards <br>• Manage IT projects, upgrades, and system integrations from planning to execution <br>• Supervise IT team members, providing guidance, training, and performance management <br>• Evaluate and recommend new technologies, software, and tools to improve efficiency <br>• Maintain documentation of IT systems, processes, and incidents <br>• Collaborate with management to align IT initiatives with business goals <br>• Provide technical support and training for employees <br>• Monitor IT budgets and optimize costs <br> <br>REGULATORY REQUIREMENTS (Education and Experience) and SKILLS: <br>• Bachelor’s degree in Information Technology, Computer Science, or related field <br>• Minimum of 8 years of experience in IT management or a similar role including 2 years in a managerial role. <br>• Strong knowledge of network administration, system security, and IT infrastructure <br>• Experience with ERP systems, cloud solutions, and IT support management <br>• Proven leadership, problem-solving, and project management skills <br>• Excellent communication and interpersonal skills <br>• Fluency in Arabic and English;

Responsible for supporting the IT Manager in managing, maintaining, and improving the company’s IT infrastructure, systems, networks, and business applications to ensure stable, secure, and efficient daily operations. This role provides advanced technical support, handles complex IT issues, supports ERP systems and business applications, assists in IT projects, and contributes to software development, integrations, automation, and digital transformation initiatives across the company. <br>MAIN DUTIES AND RESPONSIBILITIES <br>• Support the IT Manager in managing, monitoring, and maintaining the company’s IT infrastructure, networks, computers, printers, software, and communication systems• Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues• Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions• Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices.• Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager• Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed• Assist in IT projects such as system upgrades, software implementation, infrastructure improvements, migrations, integrations, and new technology rollouts• Develop, test, maintain, and improve internal software applications, scripts, tools, reports, and automation solutions to support business needs• Support integrations between software systems, websites, APIs, ERP, and third-party business applications• Coordinate with departments to understand technical needs and provide practical IT solutions in alignment with the IT Manager• Maintain proper IT documentation, system inventories, user guides, procedures, issue logs, and technical reports• Implement software updates, security patches, antivirus management, system upgrades, and firewall/VPN changes as assigned• Support network infrastructure including routers, switches, firewalls, VPN, Wi-Fi, IP phones, CCTV-related network systems, and branch connectivity• Assist the IT manager in Training and guiding employees on IT systems, cybersecurity awareness, ERP usage, and internal IT procedures• Assist in applying IT policies, procedures, access control rules, and best practices to improve efficiency and security• Support and guide junior IT staff or new joiners when needed and ensure assigned IT tasks are completed properly and on time• Prepare regular updates and technical reports for the IT Manager regarding issues, projects, system status, and completed tasks <br>REGULATORY REQUIREMENTS, EDUCATION, EXPERIENCE, AND SKILLS <br>• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field• 4–6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role• Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure• Good experience in ERP systems; Odoo experience is preferred• Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations• Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications• Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures• Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems• Excellent troubleshooting, analytical, and problem-solving skills• Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure• Strong communication, teamwork, and coordination skills• Ability to document systems, train users, and explain technical information clearly•

We are seeking a skilled and motivated IT professional to join our team and support the development, maintenance, and security of our IT systems and infrastructure. <br> <br>Key Requirements: <br>•Bachelor's degree in Information Technology, Computer Science, or a related field. <br>•Practical experience in software development and application support using Visual Studio .NET. <br>•Hands-on experience in server administration, network management, and firewall configuration. <br>•Good understanding of IT infrastructure, system troubleshooting, data backup, and access management. <br>•Knowledge of SAP systems and cybersecurity practices is considered a strong advantage. <br>•Strong analytical, problem-solving, and communication skills. <br> <br>Location: Jadra - Lebanon <br>Employment Type: Full-Time / On-site

STMC is hiring a Head of IT to manage the hospital's information system, servers, network, and workstations, along with user accounts, backups, and IT security. You will lead the team supporting all departments and coordinate with system vendors. <br> <br>Requirements: degree in computer science or equivalent; 5+ years of IT management experience; strong SQL Server and Windows networking skills; Arabic and English

Responsibilities: <br>1. Install and configure computer hardware operating systems and applications. <br>2. Monitor and maintain computer systems and networks. <br>3. Help set up systems and resolve issues. <br>4. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. <br>5. Provide support including procedural documentation and relevant reports. <br>6. Conduct electrical safety checks on computer equipment. <br> <br>Requirements: <br> <br>1. 2 – 5 years of experience. <br>2. Bachelor degree in MIS or Computer Science. <br>3. Knowledge of IT related processes

Organization Overview: shareQ (www.shareq.org) is a Lebanese non-profit organization launched by a group of dedicated young professionals in 2012. shareQ is dedicated to innovating sustainable social projects and implementing them in collaboration with more than 30 NGOs. shareQ has currently two main departments, ProAbled (www.proabled.com) and ProAbled Social Kitchen ( proabledsocialkitchen.com ) <br> <br>Description: <br>IT Support maintains the computer networks and IT systems of the organization, ensuring reliable performance and smooth daily operations. The role is responsible for monitoring and maintaining computer systems, providing technical support to employees, installing and configuring hardware and software, and resolving technical issues as they arise. The IT Support also assists in system upgrades, evaluates new technologies, and ensures the security, efficiency, and proper functioning of IT resources across the company. <br> <br>Responsibilities: <br> <br>Installing and configuring computer hardware, software, systems, networks, printers, and scanners <br> <br>Monitoring and maintaining computer systems, servers, and networks to ensure optimal performance <br> <br>Repairing and replacing equipment as necessary <br> <br>Setting up accounts for new users <br> <br>Performing backups for local and web data and supporting backup recovery procedures <br> <br>Providing technical support across the company <br> <br>Diagnosing and troubleshooting hardware, software, and network issues <br> <br>Researching and testing new technologies to improve IT operations <br> <br>Writing documentation and providing training to new users of existing systems <br> <br>Organizing and maintaining IT resources and assets <br> <br>Job Qualifications: <br> <br>Bachelor’s degree in computer science, Information Technology, or related fields <br> <br>Proven minimum of 3 years of experience in IT support or system administration <br> <br>Strong knowledge of operating systems (Windows, macOS) and computer hardware <br> <br>Proficiency in Office 365 and enterprise productivity tools <br> <br>Understanding of system monitoring, backup and recovery procedures, and network troubleshooting <br> <br>Ability to maintain confidentiality of company information <br> <br>Competencies: <br> <br>Strong interpersonal skills <br> <br>Mission-driven and social spirit <br> <br>Leadership skills: taking initiative and problem-solving <br> <br>Stress tolerance: ability to work under pressure <br> <br>Solid organizational skills, including multitasking and time management <br> <br>Strong communication and negotiation skills <br> <br>Interested candidates can send CVs to hr@shareq.org  with the email title “ IT Support Job Vacancy”, send his/her portfolio or through the link: https://www.careers-page.com/shareq , <br>call 09 232658 or WhatsApp us on 81510348

<p>Responsibilities:</p><ul><li>1. Install and configure computer hardware operating systems and applications.</li><li>2. Monitor and maintain computer systems and networks.</li><li>3. Help set up systems and resolve issues.</li><li>4. Troubleshoot system and network problems, diagnosing and solving hardware or software faults.</li><li>5. Provide support including procedural documentation and relevant reports.</li><li>6. Conduct electrical safety checks on computer equipment.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Requirements:</p><ul><li>1. 2 5 years of experience.</li><li>2. Bachelor degree in MIS or Computer Science.</li><li>3. Knowledge of IT related processes.</li></ul>

Responsibilities: <br>1. Install and configure computer hardware operating systems and applications. <br>2. Monitor and maintain computer systems and networks. <br>3. Help set up systems and resolve issues. <br>4. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. <br>5. Provide support including procedural documentation and relevant reports. <br>6. Support the rollout of new applications. <br>7. Conduct electrical safety checks on computer equipment. <br> <br>Requirements: <br>1. Good oral and written communication skills. <br>2. 2 – 5 years of experience. <br>3. Bachelor degree in MIS or Computer Science. <br>4. Knowledge of IT related processes

• Full-time positions <br>• Working hours: Monday to Friday, 9:00 AM – 5:00 PM <br>• On-site position – not remote - bsalim or zgharta <br>• Outbound campaign <br>• Candidates will be responsible for selling IT products <br>• Candidates with an IT background are required <br>• Fresh graduates are welcome, particularly candidates with a degree/background in MIS (Management Information Systems) or Informatique de Gestion

SCOPE OF THE JOB <br> <br>The IT Specialist is responsible for supporting the planning, installation, configuration, and implementation of IT infrastructure, hardware, software, and network solutions across company locations. He will coordinate with internal teams to ensure smooth execution of IT projects, new site setups, and technical support activities in line with operational requirements. <br> <br>KEY RESPONSIBILITIES <br> <br>Administrative Support: <br>•Coordinate and follow up on IT implementation schedules and project timelines <br>•Maintain proper documentation related to IT assets, installations, and configurations <br>•Prepare reports related to project progress and implementation activities <br>•Coordinate with suppliers and internal departments regarding IT requirements <br>• Ensure proper inventory tracking of IT equipment and devices <br> <br>Technical Support: <br>•Assist the IT Helpdesk in ongoing and upcoming IT projects <br>•Support the installation and setup of hardware, software, and IT systems <br>•Handle end-to-end IT implementation activities for new branch openings and office setups <br>•Troubleshoot technical issues related to systems, devices, and software installations <br>•Ensure all deployed systems and equipment are functioning properly before site go-live <br>•Provide technical support to employees when needed during implementation phases <br> <br>Network & Infrastructure Support: <br>• Assist in installing and configuring network equipment and connectivity solutions <br>• Support network cabling and infrastructure setup for new sites and offices <br>• Monitor and ensure stable network connectivity across implemented locations <br>• Coordinate with external providers for internet and network-related services <br>• Assist in maintaining network security and compliance with company IT standards <br>•Perform other duties that are aligned & related to the job scope <br> <br>JOB REQUIREMENTS <br> <br>Education: Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or any related field <br>Experience: 4-5 years of experience in IT Support, IT Implementation, Infrastructure Support, or a similar field <br>Linguistic Skills: Good command of written and spoken English; French is a plus <br>Computer Skills: Advanced knowledge of MS Office and IT support tools <br>Technical skills: <br>• Good knowledge of network infrastructure, hardware installation, and connectivity solutions <br>• Knowledge of Windows operating systems, Microsoft Office, and IT troubleshooting <br>• Familiarity with POS systems, printers, scanners, and retail IT environments is a plus <br>• Good understanding of network cabling and IT equipment setup <br>Other Requirements: <br>• Ability to travel between branches when needed <br>• Valid driving license <br>• Ability to work under pressure and meet implementation deadlines

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The consultant will design a study that provides a blueprint for building the RTIS, including technical and institutional aspects.<br> Work Location<br>Remote<br> Expected duration<br>2 months<br> Duties and Responsibilities<br>Background and Objective The United Nations has proclaimed the Decade of Sustainable Transport 2026–2035 to accelerate a just, low-carbon, and inclusive transition in the transport sector. The Sustainable Transport Action Plan for the decade sets targets and indicators across domains including mobility, decarbonization, road safety, accessibility, resilience, and affordability. To track progress regionally and support member states in aligning national monitoring a Regional Transport Information System (RTIS) is required. This system will collect, harmonize, validate, and visualize transport data from multiple countries, enabling evidence-based policy dialogue and progress reporting against the Decade’s goals. Currently, transport data across the region is fragmented, non-comparable, and often inaccessible. No central mechanism exists to aggregate indicators relevant to the UN Decade’s targets (e.g., GHG emissions per passenger-km, share of active mobility, road fatalities, electric vehicle penetration). Objective The objective of this consultancy is to develop a comprehensive, actionable Feasibility Study and Implementation Roadmap for a Regional Transport Information System (RTIS) that enables member states and regional bodies to monitor, report, and benchmark progress on the Sustainable Transport Action Plan 2026–2035. Duties and Responsibilities The consultant will design a study that provides a blueprint for building the RTIS, including technical and institutional aspects. The consultant shall specifically design: A- Needs and Gap Assessment Map existing national transport data systems, indicators, and reporting cycles in the region. Identify gaps relative to the UN Decade’s monitoring framework (e.g., missing disaggregation by gender/age, lack of emissions data). B- Technical Architecture Design Propose a federated or centralized data model (including metadata standards, APIs, data sharing protocols). Define core indicators: minimum set for the Decade, plus optional expansion. Specify requirements for data validation, quality assurance, and interoperability with national systems. Recommend open-source or commercially available platforms (with cost-benefit comparison). C- Institutional and Governance Framework Define roles and responsibilities: regional hub, national focal points, technical working group. Propose data ownership, access rights, confidentiality, and data sharing agreements. Outline a capacity-building plan for member states. D- Implementation Roadmap Phased timeline with milestones, risks, and dependencies. Pilot testing approach (2–3 willing member states). Integration with existing UN frameworks (e.g., SDGs, Sendai Framework, Paris Agreement).<br> Qualifications/special skills<br>Master's degree in planning transport, data science, information systems, public policy, or related field is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least 10 years of experience in transport data systems, regional integration projects, or M&amp;E frameworks for sustainable transport is required. Understanding of the UN Decade of Sustainable Transport and global transport indicators (e.g., SLoCaT, ITF, WHO road safety) is desirable. Excellent writing skills is required.<br> Languages<br>English and French are the working languages of the United Nations secretariat and Arabic is a working language of ESCWA. Fluency in English and Arabic is required, as the report should be delivered in English or Arabic. Notes: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

CIS Group – ICT Company located in Jal El Dib, is looking for an ambitious and motivated IT Specialist to join our dynamic team. <br>You will have the chance to work alongside experienced professionals, develop key skills, and grow within our organization. <br> <br>Responsibilities: <br> <br>• Install, configure, maintain, and troubleshoot HP/HPE server hardware and enterprise IT equipment. <br>• Manage and support HPE Synergy infrastructure, including compute modules, frames, interconnects, and related components. <br>• Maintain and monitor server and storage infrastructure to ensure high availability and performance. <br>• Administer and troubleshoot MSA storage systems and other enterprise storage solutions. <br>• Perform hardware diagnostics, component replacement, firmware updates, and preventive maintenance. <br>• Support server deployment, configuration, upgrades, and lifecycle management. <br>• Monitor storage capacity, system performance, connectivity, and hardware health. <br>• Troubleshoot server, storage, network connectivity, and hardware-related incidents. <br>• Support backup and recovery operations and assist with disaster recovery procedures. <br>• Maintain accurate documentation of hardware inventory, configurations, incidents, and maintenance activities. <br>• Coordinate with vendors and technical support teams for hardware repairs, warranty claims, and escalated issues. <br> <br>Requirements: <br> <br>• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field. <br>• 4 to 5 years of experience in IT infrastructure support, server administration, or enterprise hardware maintenance. <br>• Fluent in English, French and Arabic. <br>• Practical knowledge of HP/HPE server hardware and enterprise infrastructure. <br>• Experience with HPE Synergy or similar converged infrastructure platforms. <br>• Experience supporting MSA storage systems and enterprise server storage environments. <br>• Software <br>o Solid working knowledge of proprietary IT technologies, including MS Azure Administration, O365 Administration, MySQL Server administration, Windows Server administration, Exchange Server, Microsoft System Center (SCCM, SCOM....) and Active Directory <br>o Microsoft Certification <br>• HARDWARE: <br>o HP server/blade server <br>o HP storage (EVA, MSA,3 Par....) <br>o HP Pcs, laptops, printers, library tape (DLT), ... <br>o Anti-virus (Kaspersky....) <br>o Veeam Backup <br>o VMWare <br>o Cluster HyperV <br>o Security and Patching <br>o Cloud migration

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for an IT Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> POSITION DESCRIPTION: This role owns the full employee technology lifecycle — from provisioning laptops and accounts for new hires, to day-to-day helpdesk support, to securely decommissioning devices and access when employees leave.<br> The person in this role will work closely with onboarding and offboarding, will serve as the primary point of contact for all end-user IT needs across the company, and will play a key role in helping maintain SOC 2 certification.<br> Key Responsibilities Onboarding &amp; Offboarding (HR Systems Support) Partner with HR/People Operations on every new hire, transfer, and termination to ensure IT tasks are completed on schedule.<br> Create, configure, and deactivate user accounts across company systems (e.<br>g., Microsoft 365, Slack, Teams, HRIS-linked tools) as part of onboarding and offboarding.<br> For systems managed internally by Dispatch employees, notify the designated internal system owner when an employee is being onboarded or offboarded so access can be added or removed on schedule, and track that each notification is acted on.<br> Maintain an accurate, up-to-date record of who has access to which systems, and audit that terminated employees' access has been fully removed from all systems.<br> Coordinate first-day-ready setup for new hires: hardware, accounts, credentials, and a welcome/orientation walkthrough of company systems.<br> Device &amp; Hardware Lifecycle Management Provision laptops and equipment for new hires and as replacement/upgrade needs arise for existing employees.<br> Research, recommend, and assist HR/Finance with purchasing laptops and other hardware, including vendor comparisons and quotes.<br> Maintain an inventory of company-owned devices, including assignment history, warranty status, and lifecycle/refresh planning.<br> Image, configure, and enroll new devices in company device management/MDM tools prior to distribution.<br> Manage return, wipe, and redeployment of devices from departing employees.<br> Helpdesk &amp; End-User Support Serve as the first point of contact for employee IT tickets and requests (e.<br>g., WiFi connectivity issues, password resets, account lockouts, hardware/software troubleshooting).<br> Triage, track, and resolve tickets in a timely manner, escalating to specialized vendors or Dispatch's engineering team when needed.<br> Provide basic training/guidance to employees on company systems and IT best practices.<br> Security, Patch &amp; Compliance Monitoring Monitor company devices for outstanding software/OS updates and push patch notifications to keep all endpoints current.<br> Monitor endpoint/device management tools to detect when a company-owned device appears to have become a personal device (e.<br>g., ownership or enrollment status change) and take steps to bring it back into compliance or remove it from company systems.<br> Monitor security alerts and triage findings; provide initial incident response support and escalate critical threats to the engineering team as needed.<br> Send remote lock or wipe commands to company devices as needed for terminations, lost/stolen equipment, or security incidents.<br> Support company security tools already in place (e.<br>g., endpoint protection, password management) and respond to related alerts.<br> Systems Administration &amp; Vendor Coordination Administer and support 20+ business-critical applications, including day-to-day administration, access provisioning, and user support.<br> Serve as the point of contact for third-party vendors that support specific systems, ensuring smooth vendor coordination and issue escalation.<br> Maintain documentation of system configurations, access procedures, and IT processes.<br> SOC 2 Compliance Support Support Dispatch's SOC 2 certification effort by helping implement and document the technical controls auditors expect (access controls, onboarding/offboarding evidence, device encryption and patch status, password/MFA policies, backup and monitoring configurations).<br> Own ongoing evidence collection for IT-related controls — access reviews, termination checklists, patch/vulnerability reports, device inventory, and security monitoring logs — and keep it organized for audit periods.<br> Partner with leadership, HR, and any outside compliance/audit consultants to close gaps identified during SOC 2 readiness assessments and respond to auditor requests.<br> Help maintain IT security policies and procedures (access control, acceptable use, incident response, asset management) required for SOC 2, and keep them current as systems change.<br> Conduct periodic access reviews across company systems to confirm permissions match current employment status and role, flagging and remediating discrepancies.<br> Support the annual (or ongoing) SOC 2 audit cycle once certified, including recurring evidence requests and control testing.<br> Experience in an IT support, systems administration, or helpdesk role, ideally supporting a company of similar size.<br> Hands-on experience with Microsoft 365 administration and endpoint/MDM tools.<br> Experience with onboarding/offboarding processes and coordinating access changes across multiple systems and stakeholders.<br> Familiarity with password management tools, security awareness platforms, and endpoint protection tools.<br> Experience supporting SOC 2 (or similar compliance framework, e.<br>g., ISO 27001) readiness or audits, including evidence collection and control documentation — direct SOC 2 audit experience strongly preferred.<br> Strong communication skills and comfort working directly with non-technical employees and HR/People Operations.<br> Ability to manage competing priorities and tickets independently with minimal supervision.<br> Preferred: Experience with GDC or other global shared service centers managing end-user IT support across distributed teams.<br></span> </div>

We are seeking a motivated and technically skilled IT Infrastructure & Support Specialist to join the IT team of a well-established organization. <br> <br>The ideal candidate will play an important role in maintaining a reliable IT environment, supporting daily business operations, and ensuring employees have access to efficient, secure, and dependable technology solutions. <br> <br>This opportunity is well suited for someone who enjoys hands-on technical work, problem-solving, and working across different areas of IT infrastructure. <br> <br>Key Responsibilities <br> <br>Provide technical assistance to end users, resolving hardware, software, connectivity, and application-related issues. <br>Install, configure, and maintain desktops, laptops, printers, and other IT equipment. <br>Support the administration of Microsoft 365, Active Directory, Microsoft Entra ID, and Exchange Online. <br>Assist in managing Windows Server environments, virtual machines, and VMware infrastructure. <br>Monitor and troubleshoot network connectivity, firewalls, switches, and wireless networks, particularly within Fortinet environments. <br>Support routine system backups, security updates, antivirus deployment, and infrastructure monitoring. <br>Configure and maintain IP telephony systems and related communication tools. <br>Provide technical support for business applications and mobile devices used in daily operations. <br>Maintain accurate records of IT assets, equipment, and software licenses. <br>Contribute to infrastructure improvements, preventive maintenance, and IT service optimization. <br> <br>What We're Looking For <br> <br>Bachelor's degree in Computer Science, Computer Engineering, or a related technical field. <br>Minimum 2 years of experience in IT support, system administration, or IT infrastructure. <br>Good knowledge of Windows Server, Active Directory, and Microsoft 365 administration. <br>Familiarity with TCP/IP networking, Fortinet solutions, and network troubleshooting. <br>Exposure to VMware virtualization, server management, and backup solutions. <br>Strong understanding of computer hardware, printers, peripherals, and common IT troubleshooting practices. <br>MCSE, CCNA, or similar technical certifications are considered an advantage. <br>Strong analytical, organizational, and communication skills. <br>A proactive, service-oriented attitude with the ability to manage multiple priorities

· Installing and configuring PC hardware, software, systems, networks, printers, IP telephony systems, WiFi and scanners <br> · Monitoring and maintaining computer systems and local networks <br> · Responding to service issues and requests <br> · Providing technical support to the company <br> · Setting up accounts for new users, deleting accounts for old users <br> · Repairing and replacing equipment as necessary <br> · Testing new technology, hardware and software <br> · Training staff members <br>Budgeting for the department

About SOFT STM <br>SOFT STM is a technology solutions provider specializing in IT infrastructure, hospitality technology, attendance and access control systems, CCTV surveillance, telecommunications, and integrated business solutions. <br>As part of our continued growth, we are seeking a qualified and motivated Technical Support Engineer / IT Technician to join our technical team and provide professional installation, configuration, maintenance, and technical support services to our clients. <br> <br>Key Responsibilities <br>1. Time Attendance & Access Control Systems <br>• Install, configure, maintain, and troubleshoot biometric and RFID attendance systems. <br>• Configure facial recognition, fingerprint, and card-based attendance devices. <br>• Install and support access control systems, including controllers, card readers, electromagnetic locks, and related accessories. <br>• Integrate attendance devices with attendance management and HR software. <br>• Configure device connectivity using TCP/IP, LAN, Wi-Fi, and cloud-based platforms. <br>• Diagnose hardware, software, connectivity, and synchronization issues. <br> <br>2. CCTV & Surveillance Systems <br>• Install, configure, and maintain IP and analog CCTV systems. <br>• Configure NVRs, DVRs, IP cameras, and video management software. <br>• Perform camera setup, recording configuration, remote viewing, and storage management. <br>• Troubleshoot network connectivity, recording failures, and camera performance issues. <br>• Configure remote access securely and implement appropriate security measures. <br> <br>3. PABX & Telecommunications Systems <br>• Install, configure, and troubleshoot IP-PBX and traditional PABX systems. <br>• Configure SIP extensions, IP phones, VoIP gateways, and SIP trunks. <br>• Manage call routing, IVR, ring groups, call forwarding, and voicemail. <br>• Diagnose VoIP connectivity, registration, and voice-quality issues. <br>• Support the integration of telecommunications systems with existing client networks. <br> <br>4. Installation, Maintenance & Customer Support <br>• Conduct onsite installations, system commissioning, testing, and preventive maintenance. <br>• Respond promptly to client technical support requests and service incidents. <br>• Document technical issues, resolutions, installations, and maintenance activities. <br>• Prepare technical service reports and maintain accurate support records. <br>• Coordinate with suppliers and manufacturers to resolve advanced technical issues. <br>• Provide basic system training and operational guidance to clients. <br>• Ensure service delivery meets company quality standards and agreed response times. <br> <br> <br>Qualifications & Experience <br>• Bachelor's degree or technical diploma in Computer Science, Information Technology, Telecommunications, Electronics, or a related field. <br>• Minimum 3–4 years of hands-on technical experience in similar systems. <br>• Proven experience with time attendance, access control, CCTV, and PABX/VoIP solutions. <br>• Good understanding of IP networking and IT infrastructure. <br>• Experience with biometric attendance devices and attendance management software. <br>• Practical experience installing and troubleshooting CCTV systems and network video recorders. <br>• Knowledge of IP-PBX systems, SIP protocols, and VoIP gateways. <br>• Experience providing onsite and remote customer support. <br>• Good command of English and Arabic, both written and spoken. <br>• Valid driving license and willingness to travel to client sites within Lebanon. <br> <br> <br>Preferred Technical Knowledge <br>Experience with one or more of the following technologies and brands is an advantage: <br>• Attendance & Access Control: ZKTeco, Suprema, Hikvision, and similar biometric solutions. <br>• CCTV: Hikvision, Dahua <br>• PABX & VoIP: Yeastar, Grandstream. <br>• Software Integration: Basic understanding of SQL databases <br> <br> <br>Required Skills & Competencies <br>• Strong troubleshooting and analytical problem-solving abilities. <br>• Ability to work independently and manage multiple technical assignments. <br>• Excellent communication and customer service skills. <br>• Strong organizational skills and attention to detail. <br>• Ability to work under pressure and respond to urgent technical incidents. <br>• Professional attitude, accountability, and commitment to customer satisfaction. <br>• Willingness to learn new technologies and obtain relevant technical certifications. <br> <br> <br>Key Performance Indicators (KPIs) <br>The selected candidate will be evaluated based on: <br>• Technical support response and resolution times. <br>• Successful completion of installations and commissioning activities. <br>• Customer satisfaction and quality of technical service. <br>• Accuracy and completeness of technical documentation. <br>• Preventive maintenance completion and system reliability. <br>• Compliance with company technical procedures and service-level agreements

We are seeking Data Analyst to join our growing Data & AI Unit and support the development and maintenance of business intelligence solutions across our operations, commercial, and finance functions. The ideal candidate will work closely with the senior BI team to transform raw operational data into meaningful dashboards, reports, and insights that support informed business decisions across our fleet and shore-side operations. <br> <br>Key Responsibilities <br>1. Business Systems & CRM <br>• Support the administration and optimization of our CRM and Zoho business applications. <br>• Help teams adopt consistent processes for entering and maintaining customer, sales, and order data. <br>• Coordinate with external technology partners to resolve issues, improve workflows, and connect business systems. <br>• Build and maintain Power BI reports and dashboards under the guidance of senior team members. <br>• Perform data cleaning, shaping, and transformation using Power Query. <br>• Support data reconciliation and quality checks by verifying record counts, revenue figures, shipment data, and other business information against source systems. <br>• Assist in documenting data sources, measures, report logic, and data processes. <br>• Respond to ad-hoc data requests from business units including operations, commercial, and finance. <br>• Help maintain and monitor existing automated reporting pipelines. <br>• Support the design, development, and maintenance of business intelligence solutions across the organization. <br>• Collaborate with senior BI team members to translate business requirements into meaningful reports and data insights. <br>• Assist in identifying data quality issues and support their investigation and resolution. <br>• Stay up to date with modern data and AI technologies and contribute to the continuous improvement of reporting and analytics processes. <br>• Assist in providing periodic updates to Management on pending tasks, priorities, and required actions to ensure timely follow-up and completion. <br>• Undertake additional tasks and responsibilities related to the scope and level of the role as required. <br> <br> <br>2. Reporting & Dashboards <br>• Build and automate weekly and monthly dashboards using Zoho Analytics or similar tools. <br>• Develop clear reports that support management decisions and business planning. <br>3. Data Quality & Integration <br>• Clean, validate, and reconcile data across CRM, accounting, expense, and operational systems. <br>• Use SQL and advanced Excel to combine data from multiple sources. <br>• Work with internal teams to improve data collection, integrations, and reporting consistency. <br> <br> <br>Requirements <br>• Bachelor’s degree in Data Analytics, Computer Science, Statistics, Business, Finance, Engineering, or a related field. <br>• 2–4 years of experience in data analysis, business systems, or commercial reporting. <br>• Strong SQL and advanced Excel skills, including Power Query and pivot tables. <br>• Experience building dashboards in Zoho Analytics, Power BI, or Tableau. <br>• Familiarity with CRM systems; experience with Zoho is a strong advantage. <br>• Ability to translate business questions into clear analysis and practical recommendations. <br>• Strong attention to detail, communication skills, and ability to work independently. <br>• Fluent in English, written and spoken. <br>• Experience in medical devices, healthcare, or a growing company is a plus. <br>Working Hours <br>Monday–Friday, 1:00 PM–10:00 PM

IT Support Engineer <br>Experience: 2 years <br> <br>Role Summary <br>We’re looking for an IT professional to manage network infrastructure, telephone systems, and end-user support across our organization. <br> <br>Key Responsibilities <br>• Configure and maintain LAN/WAN infrastructure, including VLAN segmentation and routing. <br>• Manage Sophos firewall policies, rules, and site-to-site VPN configurations. <br>• Administer Grandstream UCM IP-PBX systems (extensions, trunks, call routing, troubleshooting). <br>• Provide end-user technical support (hardware, software, network connectivity). <br>• Manage Microsoft 365 tenant administration (user provisioning, licensing, security policies). <br>• Manage Exchange Online (mailboxes, distribution groups, mail flow rules, troubleshooting). <br>• Monitor network performance and resolve connectivity issues. <br>• Maintain documentation for network topology and configurations. <br>• Coordinate with vendors for hardware/software procurement and support. <br> <br>Required Skills <br>• Strong knowledge of VLAN configuration and network segmentation. <br>• Hands-on experience with Sophos firewalls (or similar UTM platforms). <br>• WAN/LAN troubleshooting and configuration. <br>• Experience with Grandstream UCM or similar VoIP/PBX systems. <br>• Microsoft 365 administration (Exchange Online, Azure AD/Entra ID). <br>• End-user technical support experience. <br>• Strong troubleshooting and problem-solving skills. <br> <br>Qualifications <br>• Bachelor’s degree in IT, Computer Science, or a related field. <br>• Relevant certifications (CompTIA NetworK+, Microsoft 365 Certified, Sophos certification) are a plus

IT Support Engineer <br>Experience: 2 years <br> <br>Role Summary <br>We’re looking for an IT professional to manage network infrastructure, telephone systems, and end-user support across our organization. <br> <br>Key Responsibilities <br>• Configure and maintain LAN/WAN infrastructure, including VLAN segmentation and routing. <br>• Manage Sophos firewall policies, rules, and site-to-site VPN configurations. <br>• Administer Grandstream UCM IP-PBX systems (extensions, trunks, call routing, troubleshooting). <br>• Provide end-user technical support (hardware, software, network connectivity). <br>• Manage Microsoft 365 tenant administration (user provisioning, licensing, security policies). <br>• Manage Exchange Online (mailboxes, distribution groups, mail flow rules, troubleshooting). <br>• Monitor network performance and resolve connectivity issues. <br>• Maintain documentation for network topology and configurations. <br>• Coordinate with vendors for hardware/software procurement and support. <br> <br>Required Skills <br>• Strong knowledge of VLAN configuration and network segmentation. <br>• Hands-on experience with Sophos firewalls (or similar UTM platforms). <br>• WAN/LAN troubleshooting and configuration. <br>• Experience with Grandstream UCM or similar VoIP/PBX systems. <br>• Microsoft 365 administration (Exchange Online, Azure AD/Entra ID). <br>• End-user technical support experience. <br>• Strong troubleshooting and problem-solving skills. <br> <br>Qualifications <br>• Bachelor’s degree in IT, Computer Science, or a related field. <br>• Relevant certifications (CompTIA NetworK+, Microsoft 365 Certified, Sophos certification) are a plus