Job Description

Roles & Responsibilities

Responsibilities are exercised within defined governance frameworks and may vary by regional operating model:

• Own end-to-end execution of sales contracts for assigned clients, from contract initiation through delivery and inventory closure.
• Serve as the primary operational contact for clients and internal stakeholders for assigned portfolios.
• Proactively monitor execution milestones (shipping instructions, sampling, delivery, inventory movements), inventory positions, and exposure to prevent service disruptions.
• Validate freight bookings and confirm freight payment completion (when applicable) as a control checkpoint to prevent delivery, customs, or release delays, in line with regional governance
• Anticipate execution risks and resolve operational issues independently or through coordinated escalation.
• Ensure accuracy, timeliness, and control of execution documentation, including sales invoices, bank and warehouse releases, credit/debit notes, and sampling instructions, within defined authority levels
• Maintain accurate client profiles, positions, and inventory data in internal systems.
• Maintain strong coordination with Trading, Risk, Finance, Warehouses, Forwarders, and other service providers.
• Support and mentor Analysts and Assistants through knowledge sharing and day-to-day guidance.
• Contribute to continuous improvement initiatives by identifying process inefficiencies and proposing solutions.
• Review non-coffee service invoices for accuracy and timeliness.
• Validate client-side Letter of Credit / Bank Collection requirements and ensure documentation aligns before final dispatch (when applicable)
• Inventory reconciliation for assigned warehouses is checked on time and properly.
• Assisting and providing support in the different areas of the team when necessary.

Desired Candidate Profile

Qualifications and Education:

• University degree in Logistics, Foreign Trade, Supply Chain, or related field.

Experience

• 3-5 of experience in logistics, international trade, or client support with demonstrated execution ownership.

Technical & Functional Skills

• Advanced working knowledge of logistics execution, Incoterms, and contract flows.
• Strong analytical and problem solving skills.
• Proficiency in Excel; Power BI and systems reporting experience are a strong plus.
• Knowledge of GCA/ESCC is a plus.