We are looking for a Customer Success Specialist to support our growing client base across the DACH region, UK, Ireland, and beyond. This is an entry-level role on our Customer Success team, ideal for someone who is organized, client-focused, and excited about working with AI technology in a fast-moving international environment. You will work closely with our CSMs, help onboard new dealership clients, handle day-to-day support, and make sure every dealer gets the most out of Viova from day one. There is a clear path to a full CSM role as you grow with the team.

What You Will Do

• Support end-to-end onboarding for new dealership clients, ensuring a smooth and successful start
• Assist clients with setup, configuration questions, and day-to-day usage of the Viova platform
• Handle incoming support tickets and client inquiries in a timely, professional manner
• Help monitor account health and flag potential issues to the CSM team
• Conduct platform walkthroughs and training sessions with dealership staff
• Collect and document client feedback and relay it to the product and tech teams
• Educate clients on Viova AI capabilities to drive adoption and confidence in the platform
• Collaborate closely with CSMs to ensure clients receive consistent, proactive support

Desired Candidate Profile

0 to 2 years of experience in customer support, customer success, or a client-facing role

Fluent in English (spoken and written); German, Spanish, or Italian is a strong plus for our European dealer clients

Comfortable with technology and genuinely curious about AI

A clear, friendly communicator who builds rapport easily

Organized, detail-oriented, and able to manage multiple tasks at once

Proactive and self-motivated you take initiative without waiting to be told

Experience with SaaS, automotive retail, or tech support is a plus but not required

Based in Europe and available to work CET or UK business hours