وظائف البيع بالتجزئة في لبنان

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Purpose: Reporting to the Local Sales Manager, the Retail Operations Specialist is responsible for ensuring operational excellence, consistency, and brand integrity across all Colortek retail branches. This role safeguards the company's operating standards, systems, and procedures while leading retail teams to deliver an exceptional customer experience and achieve commercial objectives.</p><p>Key Accountabilities:</p><ul><li>Ensure full implementation and compliance with Colortek's retail operating procedures across all branches.</li><li>Safeguard company policies, standards, workflows, and best practices.</li><li>Conduct regular branch audits to ensure operational consistency and identify improvement opportunities.</li><li>Identify operational gaps and implement corrective action plans.</li><li>Lead, coach, motivate, and develop retail teams to consistently perform at a high level.</li><li>Train new employees on Colortek's systems, operational standards, products, and customer service expectations.</li><li>Conduct regular coaching sessions and performance follow-ups.</li><li>Achieve and exceed branch sales targets and key performance indicators.</li><li>Coach staff on consultative selling techniques and premium customer service.</li><li>Monitor sales performance and recommend actions to improve results.</li><li>Maintain deep knowledge of Colortek's products, solutions, services, and brand story.</li><li>Create an inspiring retail environment that reflects Colortek's premium positioning.</li><li>Ensure proper utilization of all company systems, including POS, ERP, CRM, inventory management, and reporting tools.</li><li>Enforce accurate data entry and system discipline across all branches.</li><li>Monitor compliance with pricing policies, promotions, inventory controls, and cash handling procedures.</li><li>Ensure accurate reporting and documentation.</li><li>Handle escalated customer concerns with professionalism and urgency.</li><li>Plan and manage relevant product or sales training to team in cooperation with HR</li><li>Manager visual merchandising in coordination with the Marketing department.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Skills, Knowledge and Experience required:</p><ul><li>Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.</li><li>Minimum 3 5 years of experience in retail operations, preferably from the Franchise industry.</li><li>Proven experience leading and developing retail teams.</li><li>Strong understanding of retail systems, operational processes, and inventory management.</li><li>Experience working with ERP and POS systems.</li></ul><p></p></section>

Job Purpose: <br>Reporting to the Local Sales Manager, the Retail Operations Specialist is responsible for ensuring operational excellence, consistency, and brand integrity across all Colortek retail branches. This role safeguards the company's operating standards, systems, and procedures while leading retail teams to deliver an exceptional customer experience and achieve commercial objectives. <br> <br>Key Accountabilities: <br>- Ensure full implementation and compliance with Colortek's retail operating procedures across all branches. <br>- Safeguard company policies, standards, workflows, and best practices. <br>- Conduct regular branch audits to ensure operational consistency and identify improvement opportunities. <br>- Identify operational gaps and implement corrective action plans. <br>- Lead, coach, motivate, and develop retail teams to consistently perform at a high level. <br>- Train new employees on Colortek's systems, operational standards, products, and customer service expectations. <br>- Conduct regular coaching sessions and performance follow-ups. <br>- Achieve and exceed branch sales targets and key performance indicators. <br>- Coach staff on consultative selling techniques and premium customer service. <br>- Monitor sales performance and recommend actions to improve results. <br>- Maintain deep knowledge of Colortek's products, solutions, services, and brand story. <br>- Create an inspiring retail environment that reflects Colortek's premium positioning. <br>- Ensure proper utilization of all company systems, including POS, ERP, CRM, inventory management, and reporting tools. <br>- Enforce accurate data entry and system discipline across all branches. <br>- Monitor compliance with pricing policies, promotions, inventory controls, and cash handling procedures. <br>- Ensure accurate reporting and documentation. <br>- Handle escalated customer concerns with professionalism and urgency. <br>- Plan and manage relevant product or sales training to team in cooperation with HR <br>- Manager visual merchandising in coordination with the Marketing department. <br> <br>Skills, Knowledge and Experience required: <br>- Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field. <br>- Minimum 3–5 years of experience in retail operations, preferably from the Franchise industry. <br>- Proven experience leading and developing retail teams. <br>- Strong understanding of retail systems, operational processes, and inventory management. <br>- Experience working with ERP and POS systems

**Type:** Full-time shift <br> <br>**About the role** <br>You're the face of the store. You greet, advise, and style customers, turn browsers into buyers, and keep the floor looking sharp. Success is measured by sales, not just service. <br> <br>**What you'll do** <br>- Greet and engage every customer entering the store; read their needs and recommend products <br>- Style complete looks and suggest add-ons to grow basket size <br>- Hit individual and store targets for sales, conversion, units per transaction, and average ticket <br>- Handle fitting rooms, sizes, stock checks, and special orders <br>- Operate the POS: sales, exchanges, returns, gift cards, loyalty sign-ups <br>- Receive and tag deliveries; replenish, fold, steam, and merchandise according to visual standards <br>- Support inventory counts and flag slow movers, stock gaps, and fast sellers to the manager <br>- Manage customer complaints calmly and escalate when needed <br>- Keep the floor, fitting rooms, and back-of-house clean and organized <br> <br>**What you need** <br>- 1+ year in retail, hospitality, or customer-facing sales (fashion preferred) <br>- Comfortable selling — proactive, not passive <br>- Solid communication skills; [languages, e.g. Arabic + English, French a plus] <br>- Able to stand for long shifts and handle stock movement <br>- Available weekends, evenings, and peak seasons <br>- Basic POS and phone/tablet literacy <br> <br>**Nice to have** <br>- Personal styling or visual merchandising experience <br>- Familiarity with social selling (WhatsApp orders, Instagram DMs, live sessions) <br> <br>**What we offer** <br>- [Base salary] + commission on personal sales <br>- Training on product, styling, and selling technique <br>- Path to Senior Associate / Assistant Manager

A leading regional retail group is seeking an experienced Retail Operations Director to oversee store performance and operational excellence across its sportswear retail network in the Middle East. The position is based in Beirut and carries regional oversight responsibilities. <br> <br>Reporting to the CEO, the successful candidate will be responsible for translating corporate strategy into consistent, high-performing execution across all stores — encompassing site development, operating standards, inventory management, team leadership, and financial performance. <br> <br>Key Responsibilities <br> <br>-Support retail development, including site selection, lease negotiation, and store build-out <br>-Ensure compliance with operating standards through regular store visits and audits <br>-Monitor and analyze store performance against budgets, sales targets, and KPIs <br>-Oversee stock management, replenishment, and loss prevention across the network <br>-Lead, coach, and develop Area Managers and store teams in the achievement of business objectives <br>-Deliver regular performance reporting and financial analysis to senior management <br>-Ensure brand and merchandising standards are consistently upheld across all stores <br> <br>Candidate Profile <br> <br>-University degree in Business Management, Marketing, or a related field <br>-A minimum of 10 years' experience in retail operations, preferably within fashion or sportswear <br>-Strong command of retail and financial KPIs, with a demonstrated results-driven approach <br>-Proven leadership capability in multi-site, multi-country environments <br>-Fluency in English and Arabic is required; proficiency in French is an advantage <br>-Strong analytical, organizational, and negotiation skills <br>A high level of professionalism, discretion, and sound judgment <br> <br>This position offers the opportunity to assume ownership of a significant retail operation within a leading regional group, based in Beirut, with genuine scope to influence performance and standards across the network. <br> <br>Location: Beirut, Lebanon

Full-time · In-store · Ein el-Remmaneh, Beirut <br> <br>The role <br>You're on the shop floor, serving walk-in customers — helping them choose the right phone, accessory or repair, closing the sale, and making sure they leave happy. You're the face of the shop. <br> <br>What you'll do <br> <br>Greet and serve walk-in customers, understand what they need <br>Sell new and used iPhone and Samsung, accessories, and repair services <br>Upsell accessories and add-ons with every device sale <br>Handle cash and card payments and keep the till accurate <br>Keep the display stocked, clean, and priced correctly <br>Log sales in our system and flag stock that's running low <br> <br>What we're looking for <br> <br>1+ year in retail sales — mobile or electronics a plus <br>Fluent Arabic, working English <br>Comfortable with phones, accessories, and basic troubleshooting <br>Friendly, presentable, and reliable with cash <br> <br>What we offer <br> <br>Base salary in USD [add range], plus commission on sales <br>Training on the full product range <br>Steady shifts in a busy shop <br>Room to grow with the business

<p>A leading regional retail group is seeking an experienced Retail Operations Director to oversee store performance and operational excellence across its sportswear retail network in the Middle East. The position is based in Beirut and carries regional oversight responsibilities.</p><p>Reporting to the CEO, the successful candidate will be responsible for translating corporate strategy into consistent, high-performing execution across all stores encompassing site development, operating standards, inventory management, team leadership, and financial performance.</p><p>Key Responsibilities</p><ul><li>Support retail development, including site selection, lease negotiation, and store build-out</li><li>Ensure compliance with operating standards through regular store visits and audits</li><li>Monitor and analyze store performance against budgets, sales targets, and KPIs</li><li>Oversee stock management, replenishment, and loss prevention across the network</li><li>Lead, coach, and develop Area Managers and store teams in the achievement of business objectives</li><li>Deliver regular performance reporting and financial analysis to senior management</li><li>Ensure brand and merchandising standards are consistently upheld across all stores</li></ul><p>This position offers the opportunity to assume ownership of a significant retail operation within a leading regional group, based in Beirut, with genuine scope to influence performance and standards across the network.</p><p>Location: Beirut, Lebanon</p><p><strong>Desired Candidate Profile</strong></p><p>University degree in Business Management, Marketing, or a related field</p><p>A minimum of 10 years' experience in retail operations, preferably within fashion or sportswear</p><p>Strong command of retail and financial KPIs, with a demonstrated results-driven approach</p><p>Proven leadership capability in multi-site, multi-country environments</p><p>Fluency in English and Arabic is required; proficiency in French is an advantage</p><p>Strong analytical, organizational, and negotiation skills</p><p>A high level of professionalism, discretion, and sound judgment</p>

Requirements: <br>1–2 years of sales experience (retail preferred) <br>­Excellent customer service skills <br>­Energetic, proactive, and motivated personality <br>­Basic English communication skills (required) <br>­Ability to perform elegant gift wrapping (a plus)

We're looking for passionate, motivated, and experienced professionals to join our growing team across Lebanon. <br> <br>Current Openings: <br> <br>???? Section Managers <br> <br> Hamra <br> Saida <br> Kaslik <br> Sour <br> <br>???? Assistant Section Manager <br> <br> Kaslik <br> <br>???? Visual Merchandisers <br> <br> Beirut <br> Tripoli <br> <br>What We're Looking For: <br>✔ Previous experience in retail is preferred. <br>✔ leadership and communication skills for management positions. <br>✔ Creativity, attention to detail, and a passion for visual presentation for Visual Merchandiser roles. <br>✔ Customer-focused with the ability to work in a fast-paced environment. <br> <br>???? Apply now by sending your CV and mention the position and preferred location in the subject line on the email hr@goldietrading.com or through Whatsapp for the number 76-665436

Department Service Center <br>The After-Sales Support Officer is responsible for coordinating customer support activities after the sale, serving as the main communication link between customers, technicians, sales, warehouse, and management. The role ensures that service requests, warranty claims, repairs, maintenance visits, and customer complaints are properly recorded, followed up, and resolved within the required timeframe. <br>Main Duties and Responsibilities <br>• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Communicate with customers to understand their issues and collect all required product and purchase information. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred

Department Service Center <br>The After-Sales Support Officer is responsible for coordinating customer support activities after the sale, serving as the main communication link between customers, technicians, sales, warehouse, and management. The role ensures that service requests, warranty claims, repairs, maintenance visits, and customer complaints are properly recorded, followed up, and resolved within the required timeframe. <br>Main Duties and Responsibilities <br>• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Communicate with customers to understand their issues and collect all required product and purchase information. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred

<p><h4>Job summary</h4> <p>The Presales Consultant will work closely with the sales and delivery teams to understand customer needs, prepare technical and commercial proposals, conduct solution demonstrations, and support the sales cycle from qualification through proposal submission.</p> <h4>Key responsibilities</h4> <ul> <li>Engage with customers to understand business and technical requirements.</li> <li>Conduct discovery sessions and gather customer needs.</li> <li>Design and present solution proposals aligned with customer requirements.</li> <li>Prepare presentations, RFP/RFI/RFQ responses, and technical documentation.</li> <li>Deliver product demonstrations and solution walkthroughs.</li> <li>Collaborate with delivery and technical teams to develop solution architectures.</li> <li>Support the sales team throughout the sales cycle.</li> <li>Stay updated on market trends and enterprise technology solutions.</li> <li>Build strong relationships with customers and technology partners.</li> </ul> <h4>Requirements</h4> <ul> <li>3+ years of experience in a presales, solution consulting, or solution architect role.</li> <li>Experience with at least one enterprise platform such as: <ul> <li>SAP</li> <li>ServiceNow</li> <li>OpenText</li> <li>Boomi</li> <li>Microsoft Dynamics 365</li> <li>Oracle ERP</li> <li>Salesforce</li> </ul> </li> <li>Previous experience working with ERP or enterprise software solutions is highly preferred.</li> <li>Strong understanding of business processes and digital transformation.</li> <li>Experience preparing technical proposals and responding to RFPs.</li> <li>Excellent presentation and communication skills.</li> <li>Ability to explain technical concepts to both technical and non-technical stakeholders.</li> <li>Strong English communication skills.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Experience in enterprise integrations, cloud solutions, or workflow automation.</li> <li>Experience working with enterprise customers in the Middle East is a plus.</li> <li>Relevant vendor certifications (SAP, ServiceNow, Boomi, OpenText, etc.) are advantageous.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Muller's Solutions is looking for a motivated Presales Consultant to support our sales team by engaging with clients, understanding business requirements, and positioning the right technology solutions.<br> Job Summary The Presales Consultant will work closely with the sales and delivery teams to understand customer needs, prepare technical and commercial proposals, conduct solution demonstrations, and support the sales cycle from qualification through proposal submission.<br> Key Responsibilities Engage with customers to understand business and technical requirements.<br> Conduct discovery sessions and gather customer needs.<br> Design and present solution proposals aligned with customer requirements.<br> Prepare presentations, RFP/RFI/RFQ responses, and technical documentation.<br> Deliver product demonstrations and solution walkthroughs.<br> Collaborate with delivery and technical teams to develop solution architectures.<br> Support the sales team throughout the sales cycle.<br> Stay updated on market trends and enterprise technology solutions.<br> Build strong relationships with customers and technology partners.<br> 3+ years of experience in a Presales, Solution Consulting, or Solution Architect role.<br> Experience with at least one enterprise platform such as: SAP ServiceNow OpenText Boomi Microsoft Dynamics 365 Oracle ERP Salesforce Previous experience working with ERP or Enterprise Software solutions is highly preferred.<br> Strong understanding of business processes and digital transformation.<br> Experience preparing technical proposals and responding to RFPs.<br> Excellent presentation and communication skills.<br> Ability to explain technical concepts to both technical and non-technical stakeholders.<br> Strong English communication skills.<br> Preferred Qualifications Experience in enterprise integrations, cloud solutions, or workflow automation.<br> Experience working with enterprise customers in the Middle East is a plus.<br> Relevant vendor certifications (SAP, ServiceNow, Boomi, OpenText, etc.<br>) are advantageous.<br></span> </div>

• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred

<p><h4>Description</h4> <p><strong>Key responsibilities</strong></p> <p><strong>Technical presales support</strong><br> Collaborate with sales teams to understand customer business and technical requirements in KSA and UAE.<br> Design and propose suitable technical solutions aligned with customer needs.<br> Prepare technical proposals, solution architectures, and statements of work.<br> Conduct product presentations, demonstrations, and proof-of-concept (POC) sessions.<br> Respond to RFPs, RFIs, and RFQs with technical and functional inputs.<br> Assist in effort estimation, BOM preparation, and solution sizing.</p> <p><strong>Customer engagement</strong><br> Participate in customer meetings, workshops, and discovery sessions.<br> Explain technical concepts clearly to both technical and non-technical stakeholders.<br> Build trusted relationships with customers, partners, and internal teams.<br> Address customer technical concerns and provide recommendations.</p> <p><strong>Solution design & documentation</strong><br> Prepare high-level and low-level solution designs when required.<br> Create architecture diagrams, implementation approaches, and integration workflows.<br> Ensure proposed solutions follow best practices, scalability, security, and compliance standards.</p> <p><strong>Collaboration</strong><br> Coordinate with engineering, delivery, product, and support teams.<br> Work closely with project managers and solution architects during transition to delivery.<br> Support continuous improvement of presales assets, templates, and demo environments.</p> <p><strong>Market & product knowledge</strong><br> Stay updated on industry trends, competitor solutions, and emerging technologies.<br> Maintain strong understanding of company products, services, and capabilities.</p> <p><strong>Required qualifications</strong></p> <ul> <li>Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.</li> <li>3–6 years of experience in presales, solution engineering, systems engineering, or technical consulting.</li> <li>Experience in preparing technical proposals and responding to RFPs.</li> <li>Strong understanding of enterprise IT solutions, cloud technologies, integrations, and software architectures.</li> <li>Excellent communication and presentation skills.</li> <li>Ability to work in a fast-paced, customer-facing environment.</li> </ul> <p><strong>Preferred skills</strong></p> <ul> <li>Experience with cloud platforms such as Azure, AWS, or Google Cloud.</li> <li>Knowledge of APIs, integrations, databases, and enterprise applications.</li> <li>Familiarity with cybersecurity, infrastructure, data, or AI solutions is a plus.</li> <li>Experience with diagramming and documentation tools (Visio, Draw.io, etc.).</li> <li>Relevant technical certifications are advantageous.</li> </ul> <p><strong>Soft skills</strong></p> <ul> <li>Strong analytical and problem-solving abilities.</li> <li>Customer-oriented mindset.</li> <li>Strong teamwork and collaboration skills.</li> <li>Ability to manage multiple opportunities simultaneously.</li> <li>Good negotiation and stakeholder management skills.</li> </ul> <p><strong>KPIs / success metrics</strong></p> <ul> <li>Quality and timeliness of technical proposals.</li> <li>Win rate contribution.</li> <li>Customer satisfaction during presales engagements.</li> <li>Accuracy of solution sizing and estimations.</li> <li>Number of successful demos and POCs delivered.</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>Key responsibilities</strong></p> <p><strong>Technical presales support</strong><br> Collaborate with sales teams to understand customer business and technical requirements in KSA and UAE.<br> Design and propose suitable technical solutions aligned with customer needs.<br> Prepare technical proposals, solution architectures, and statements of work.<br> Conduct product presentations, demonstrations, and proof-of-concept (POC) sessions.<br> Respond to RFPs, RFIs, and RFQs with technical and functional inputs.<br> Assist in effort estimation, BOM preparation, and solution sizing.</p> <p><strong>Customer engagement</strong><br> Participate in customer meetings, workshops, and discovery sessions.<br> Explain technical concepts clearly to both technical and non-technical stakeholders.<br> Build trusted relationships with customers, partners, and internal teams.<br> Address customer technical concerns and provide recommendations.</p> <p><strong>Solution design & documentation</strong><br> Prepare high-level and low-level solution designs when required.<br> Create architecture diagrams, implementation approaches, and integration workflows.<br> Ensure proposed solutions follow best practices, scalability, security, and compliance standards.</p> <p><strong>Collaboration</strong><br> Coordinate with engineering, delivery, product, and support teams.<br> Work closely with project managers and solution architects during transition to delivery.<br> Support continuous improvement of presales assets, templates, and demo environments.</p> <p><strong>Market & product knowledge</strong><br> Stay updated on industry trends, competitor solutions, and emerging technologies.<br> Maintain strong understanding of company products, services, and capabilities.</p> <p><strong>Required qualifications</strong></p> <ul> <li>Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.</li> <li>3–6 years of experience in presales, solution engineering, systems engineering, or technical consulting.</li> <li>Experience in preparing technical proposals and responding to RFPs.</li> <li>Strong understanding of enterprise IT solutions, cloud technologies, integrations, and software architectures.</li> <li>Excellent communication and presentation skills.</li> <li>Ability to work in a fast-paced, customer-facing environment.</li> </ul> <p><strong>Preferred skills</strong></p> <ul> <li>Experience with cloud platforms such as Azure, AWS, or Google Cloud.</li> <li>Knowledge of APIs, integrations, databases, and enterprise applications.</li> <li>Familiarity with cybersecurity, infrastructure, data, or AI solutions is a plus.</li> <li>Experience with diagramming and documentation tools (Visio, Draw.io, etc.).</li> <li>Relevant technical certifications are advantageous.</li> </ul> <p><strong>Soft skills</strong></p> <ul> <li>Strong analytical and problem-solving abilities.</li> <li>Customer-oriented mindset.</li> <li>Strong teamwork and collaboration skills.</li> <li>Ability to manage multiple opportunities simultaneously.</li> <li>Good negotiation and stakeholder management skills.</li> </ul> <p><strong>KPIs / success metrics</strong></p> <ul> <li>Quality and timeliness of technical proposals.</li> <li>Win rate contribution.</li> <li>Customer satisfaction during presales engagements.</li> <li>Accuracy of solution sizing and estimations.</li> <li>Number of successful demos and POCs delivered.</li> </ul></p><p></p>

Main Duties and Responsibilities <br>• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Communicate with customers to understand their issues and collect all required product and purchase information. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred

<p><h4>Job summary</h4> <p>The Presales Consultant will work closely with the sales and delivery teams to understand customer needs, prepare technical and commercial proposals, conduct solution demonstrations, and support the sales cycle from qualification through proposal submission.</p> <h4>Key responsibilities</h4> <ul> <li>Engage with customers to understand business and technical requirements.</li> <li>Conduct discovery sessions and gather customer needs.</li> <li>Design and present solution proposals aligned with customer requirements.</li> <li>Prepare presentations, RFP/RFI/RFQ responses, and technical documentation.</li> <li>Deliver product demonstrations and solution walkthroughs.</li> <li>Collaborate with delivery and technical teams to develop solution architectures.</li> <li>Support the sales team throughout the sales cycle.</li> <li>Stay updated on market trends and enterprise technology solutions.</li> <li>Build strong relationships with customers and technology partners.</li> </ul> <h4>Requirements</h4> <ul> <li>3+ years of experience in a presales, solution consulting, or solution architect role.</li> <li>Experience with at least one enterprise platform such as: <ul> <li>SAP</li> <li>ServiceNow</li> <li>OpenText</li> <li>Boomi</li> <li>Microsoft Dynamics 365</li> <li>Oracle ERP</li> <li>Salesforce</li> </ul> </li> <li>Previous experience working with ERP or enterprise software solutions is highly preferred.</li> <li>Strong understanding of business processes and digital transformation.</li> <li>Experience preparing technical proposals and responding to RFPs.</li> <li>Excellent presentation and communication skills.</li> <li>Ability to explain technical concepts to both technical and non-technical stakeholders.</li> <li>Strong English communication skills.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Experience in enterprise integrations, cloud solutions, or workflow automation.</li> <li>Experience working with enterprise customers in the Middle East is a plus.</li> <li>Relevant vendor certifications (SAP, ServiceNow, Boomi, OpenText, etc.) are advantageous.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a highly organized and customer-focused Service Coordinator to manage the daily operations of our after-sales service department.</p><p>Key Responsibilities:</p><ul><li>Coordinate communication with customers and dealers regarding service requests, repair status, quotations, and deliveries.</li><li>Receive products for repair, create service orders, and monitor repairs from intake to final delivery.</li><li>Schedule and coordinate technicians' workload to ensure timely completion of repairs.</li><li>Prepare customer, warranty, and commercial service invoices.</li><li>Maintain accurate service records and prepare monthly reports.</li><li>Coordinate product reception and delivery activities.</li><li>Process direct sales of spare parts and accessories and handle related documentation.</li><li>Manage spare parts ordering, receiving, pricing, and inventory.</li><li>Maintain technical documentation and liaise with suppliers for technical information when required.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Previous experience in customer service, service coordination, or after-sales support.</li><li>Strong organizational and multitasking skills.</li><li>Excellent communication and customer service abilities.</li><li>Good computer skills and experience with ERP/service management systems is an advantage.</li><li>Attention to detail, problem-solving skills, and the ability to work effectively in a fast-paced environment.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions.<br> Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.<br> Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.<br> This is a sales role.<br> The Head of Wholesale is responsible for winning international wholesale new business , driving new business initiatives, and managing the profitability of account activities.<br> This role involves hunting and winning major global accounts and representing the company at industry events, and aligning trading activities with the company's overall strategy.<br> Main Areas of Responsibility Business Development and Sales Management: Winning new business and increase sales in the wholesale segment, aiming to add a specific number of new accounts each quarter.<br> This a new business development role.<br> Support acquisition of global accounts and tier 1 and 2 international enterprises.<br> Manage the buying and selling processes and the overall profitability of accounts.<br> This is a target sales role (induvial and team targets) Develop and execute a comprehensive business development strategy to drive growth and increase market share.<br> Team Leadership and Development: Lead and develop the team's technical and professional skills.<br> Serve as the primary point of contact for escalation for anything related to the partners.<br> Regularly communicate updates on account progress and new requirements to ensure smooth operations.<br> Supervise the amendment of contracts to ensure compliance with organizational standards and perform quality checks.<br> Strategic Representation and Networking: Represent CEQUENS at relevant industry events and conferences, ensuring measurable returns on investment.<br> Keep the trading team updated with the latest industry changes and developments.<br> Financial and Operational Oversight: Oversee the follow up, if needed, for the collection of invoices.<br> Establish clear objectives and KPIs for traders that align with the company's strategic goals.<br> Educational and Professional Qualifications: Required: University Graduate in Business or Marketing.<br> Preferred: MBA or equivalent postgraduate qualification.<br> MUST have 10 plus years of related experience CPaaS or telecom industry, with a proven track record in winning business in Wholesale.<br> Skills: Proven new business/sakes winnign experience in SMS Wholesale and trading clients Strong account management skills dealing with Mega/multiple accounts Experience with dealing with business like TikTok, Microsoft, Google.<br>. Demonstrated ability to achieve strong sales results in targeted enviroment Effective leadership skills capable of driving the account management team towards achieving business and operational goals.<br> Excellent skills in conflict resolution, problem-solving, and interpersonal communications.<br> Proficient in mentoring and coaching team members across various levels.<br> Understanding of pricing strategies and financial management within the trading sector.<br> Willingness and ability to travel frequently for business needs.<br> Commitment to continuous professional development through industry-related education.<br> Strong relationship-building and influential skills.<br></span> </div>

<p>Our client a telecom company are seeking, an Aftersales Technical Support Engineer with strong expertise in diesel generators, diesel engines, and their control systems. The successful candidate will provide remote technical support to customers and field service teams by diagnosing, troubleshooting, and resolving complex technical issues. The ideal candidate has a solid understanding of diesel engine mechanics, generator operation, and maintenance practices, with the ability to identify root causes and recommend effective solutions. This role requires strong analytical, communication, and technical reporting skills, as well as the ability to conduct structured troubleshooting sessions remotely via video calls and other digital communication platforms.</p><p>Key Responsibilities</p><ul><li>Provide remote technical support for diesel generators and related equipment.</li><li>Diagnose mechanical, electrical, and control system faults using a systematic troubleshooting approach.</li><li>Conduct live troubleshooting sessions with customers and field technicians through video calls and other remote communication tools.</li><li>Analyze technical issues, identify root causes, and recommend effective corrective actions.</li><li>Support installation, commissioning, maintenance, and repair activities when required.</li><li>Interpret electrical schematics, wiring diagrams, technical drawings, service manuals, and engine documentation.</li><li>Prepare clear technical reports, including findings, root cause analyses, corrective actions, and recommendations.</li><li>Collaborate with engineering teams to resolve complex or recurring technical issues.</li><li>Maintain accurate service records and technical documentation.</li><li>Ensure compliance with company procedures, quality standards, and safety requirements.</li><li>Provide technical guidance and product support to customers and internal teams.</li><li>Travel locally or internationally when required.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree or Technical Degree in Mechanical Engineering, Electrical Engineering, or a related technical field.</li><li>2-3 years of experience in diesel generator technical support, maintenance, or aftersales service.</li><li>Hands-on experience in the Operation &amp; Maintenance (O&amp;M) of diesel generators is mandatory.</li><li>Strong knowledge of diesel engines, generator control systems, alternators, protection systems, and mechanical components.</li><li>Excellent troubleshooting and fault diagnosis skills.</li><li>Ability to read and interpret electrical schematics, mechanical drawings, and technical manuals.</li><li>Proficiency in Microsoft Office and technical report writing.</li><li>Familiarity with diagnostic and measurement tools, including multimeters, clamp meters, and standard mechanical hand tools.</li><li>Strong analytical, problem-solving, organizational, and follow-up skills.</li><li>Excellent verbal and written communication skills with a customer-focused approach.</li><li>Ability to work independently, manage multiple priorities, and perform effectively under pressure.</li><li>Fluency in English and French is mandatory; Arabic is an advantage.</li><li>Experience in the telecom power industry is considered an advantage.</li></ul>