وظائف خدمة عملاء في لبنان

<p><strong>JOIN OUR SOGEMALL TEAM!</strong></p><p><strong>SOGEMALL,</strong> a real estate management company and part of an established business group, is building a dedicated team to oversee the management and operations of a shopping mall in Metn.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver high-quality customer service in mall and over the phone by handling customer requests and addressing issues professionally.</li><li>Provide information on mall services, facilities, promotions and customer programs.</li><li>Assist customers with loyalty programs, gift cards and other customer support services.</li><li>Handle lost and found items by logging items, assisting guests with claims, and maintaining secure storage and records.</li><li>Support in promotional campaigns, events and customer surveys.</li><li>Monitor customer feedback and maintain accurate customer service records.&nbsp;</li></ul><p><strong>Education</strong>: Bachelor’s degree in Business Administration, Hospitality Management, Marketing or a related field.</p><p><strong>Experience:</strong> Minimum 1 year of experience in customer service, call center operations or a related field.</p><p><strong>Working Schedule:</strong> Six days per week, including rotating morning and evening shifts and weekends.</p>

<p>BIT Corp. is Hiring: Office Administrator!</p><p>&nbsp;</p><p>We're looking for an Office Administrator to join our team On-Site in Jdeideh, Lebanon.</p><p>&nbsp;</p><p>⏰ Working Schedule</p><p>• PM SHIFT: 7:00 PM - 3:00 AM</p><p>&nbsp;</p><p>✅ Requirements</p><p>• Bachelor's degree (Business Management, Business Computing, Marketing, HR, or IT).</p><p>• 2+ years experience in a relevant field.</p><p>• Proficiency in MS Office.</p><p>• Strong analytical and problem-solving skills.</p><p>&nbsp;</p><p>&nbsp;Responsibilities</p><p>• Create, update, and ensure accuracy of collected records.</p><p>• Daily follow-up on cases, contact customers via email, and update the CRM database.</p><p>• Manage data and enter record information.</p><p>&nbsp;</p>

Wanted for a restaurant in Badaro<br><br>Young man for vegetable preparation and cutting<br><br>Cold service<br><br>Experience is essential<br><br>Whatsapp: +9613935968<br><br>No calls, messages only

Job Vacancy – Customer Service Representative <br> <br>???? Location: Bchemoun, Lebanon <br> <br>We are looking for a motivated, presentable, and well-organized Female Customer Service Representative to join our team. <br> <br>Job Responsibilities: <br> <br>Coordinate closely with the Sales Team. <br>Contact clients and follow up on their orders. <br>Track orders throughout all stages until final delivery/completion. <br>Handle customer inquiries and maintain good communication with clients. <br>Work with the company's ERP system to update and monitor orders. <br>Ensure smooth coordination between clients and internal departments. <br>Requirements: <br> <br>Female candidate. <br>Presentable, professional, and well-organized. <br>Good command of English (spoken and written). <br>Good communication and interpersonal skills. <br>Basic computer skills. <br>Previous experience in customer service or ERP systems is an advantage. <br>???? Interested candidates are invited to send their CV

City Star is looking for a friendly, professional, and customer-focused Customer Service Officer to join our retail team

Job Description <br>Customer Service <br>Responsibilities: <br>• Maintain a positive attitude and calmly respond to customers’ complaints. <br>• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. <br>• Ability to learn various product technical specifications. <br>• Processing orders, forms, applications, and requests. <br>• Keep records of customer interactions, process customer accounts and file documents. <br>• Providing feedback on the efficiency of the customer service process. <br>• Identify and assess customers’ needs to achieve satisfaction. <br>• Build sustainable relationships and trust with customer accounts through open and interactive communication and through various channels. <br>• Provide accurate, valid and complete information by using the right methods/tools. <br>• Follow communication procedures, guidelines and policies. <br>• Prepare product and customer reports by gathering data collected during customer interactions. <br> <br>Requirements: <br>• BA degree in Business Management or Equivalent. <br>• 2-3 years of experience in the field is a must. <br>• Solid Microsoft office skills. <br>• Strong phone contact handling skills and active listening. <br>• Knowledge of applicable products and markets. <br>• Exceptional customer service skills. <br>• Excellent communication and presentation skills. <br>• Strong interpersonal skills. <br>• Customer orientation and ability to adapt/respond to different types of characters. <br>• Ability to multi-task, prioritize, and manage time effectively

???? **We’re Hiring – Customer Service Executive** <br> <br>We are looking for a **Customer Service Executive** to join our team. <br> <br>**Requirements:** <br> <br>* More than **3 years of experience in Customer Service** <br>* Strong communication and interpersonal skills <br>* Ability to handle **customer complaints and conflicts** professionally <br>* Good problem-solving and client-handling skills <br>* This is a **mid-level position** — we are **not looking for a Senior Customer Service profile** <br>* Please apply only if you meet the above requirements and have relevant **Customer Service experience**

Key Accountabilities: <br> Help achieve and exceed monthly and yearly sales targets. <br> Practice upselling and cross-selling techniques and promote offers. <br> Develop and maintain expertise in Colortek’s decorative and architectural product lines, solution paints, color collections, wallpaper, and their appropriate usage and applications. <br> Offer tailored advice to painters, design professionals, and homeowners regarding color matching and product selection. <br> Conduct site visits to homeowners and commercial spaces to advise on decorative finishes and maximize sales. <br> Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. <br> Offer accurate product information and provide product data sheets to customers. <br> Maintain a clean and neat showroom appearance, ensuring it reflects the brand’s standards. <br> Respect and execute Colortek’s operational procedures. <br> Stay updated on industry trends, competition, and competing products to effectively persuade customers. <br> Understand and support Colortek’s corporate mission and align with the company’s marketing and sales targets. <br>Skills, Knowledge and Experience required: <br> Strong customer service competencies a must (showroom experience a plus) <br> Excellent interpersonal, communication, listening and public speaking skills <br> BA or equivalent degree in Interior Design or related field is a plus <br> Positive attitude and active person <br> Strong knowledge of Colortek decorative and architectural products, paints, wallpaper and finishes. <br> Familiarity with color matching, product selection, and application techniques

PCX is a dynamic real estate agency specializing in property consultancy, sales, and investment solutions. We are committed to delivering exceptional service, building strong client relationships, and helping our clients make confident real estate decisions. <br> <br>We are looking for motivated and ambitious individuals to join our growing team. If you are passionate about real estate, enjoy working with people, and are looking for an opportunity to grow your career in a professional environment, we would love to hear from you. <br> <br>Join PCX and be part of a team where talent, dedication, and success are recognized

Read Carefully before applying. <br>Logistics/Freight/Shipping experience is a plus. <br> <br>We are looking for an experienced Female Customer Service Representative to handle customer inquiries, complaints, key accounts, and service coordination while maintaining excellent customer satisfaction. <br>Requirements: <br> Bachelor’s degree in Business Administration or equivalent <br> 2+ years of customer service/support experience <br> Previous experience in FMCG or Logistics industries is a plus. <br> Experience in Conducting research to support shipment processing. <br> Conduct analysis on the different Customer Service sheets. <br> Fluent in Arabic & English; French is a plus <br> Good knowledge of MS Office. <br> Excellent communication, phone-handling, and active listening skills <br> Strong organizational and time-management abilities <br> Customer-oriented, detail-oriented, and able to work under pressure <br>Monday to Friday; 9am - 5pm <br>Salary up to 800$ - 950$ plus other benefits

Requirements: <br>English communication skills <br>Experience Microsoft office Excel & Power Point <br>Send your CV to info@layerslb.com

Company Description MATTA Gallery is a leading furniture brand in Lebanon with over 75 years of experience in residential and commercial furnishings. The company is known for its commitment to quality, innovative design, and customer satisfaction, offering a wide range of timeless and modern pieces. MATTA operates five showrooms in Dekwaneh, Antelias, Hazmieh, Ajaltoun, and an exclusive outlet in Jal Dib, making it easily accessible to customers across the region. Team members at MATTA contribute to creating stylish, comfortable spaces for clients while upholding a strong legacy of service and design excellence. <br>Role Description <br>This is a full-time, on-site Customer Service Representative role based in Dekwaneh. The Customer Service Representative will handle customer inquiries and complaints, process phone and online orders, and provide customers with accurate information and assistance throughout the online purchasing and after purchasing experience. <br>The role includes coordinating with the Sales, Warehouse, and other relevant teams to ensure orders and customer requests are handled efficiently. The Customer Service Representative will also process exchanges and returns, follow up on customer concerns, and maintain accurate customer delivery records. In addition, the role will support MATTA’s e-commerce activities, including updating product prices and item information on the company website through WordPress, and assisting with day-to-day online order and website-related tasks. <br>Key Responsibilities <br>• Respond to customer inquiries and complaints by phone, email, and online channels. <br>• Provide accurate information regarding products, prices, availability, orders, deliveries, exchanges, and returns. <br>• Process and follow up on phone and online orders. <br>• Coordinate with Sales and Warehouse teams regarding customer orders, deliveries, exchanges, and other customer requests. <br>• Resolve customer concerns professionally and ensure appropriate follow-up until the issue is resolved. <br>• Maintain accurate customer and order information in the company’s customer management or relevant systems. <br>• Update product prices, item information, and other basic content on the company website using WordPress. <br>• Assist with basic e-commerce tasks, including online product and order updates. <br>• Ensure customers receive a smooth, professional, and consistent service experience. <br>• Collaborate with colleagues to maintain MATTA’s customer service and service quality standards. <br>Qualifications <br>• Previous experience in customer service, retail, hospitality, or a similar customer-facing role is preferred. <br>• Strong verbal and written communication skills. <br>• Ability to handle customer complaints and difficult situations professionally and effectively. <br>• Strong organizational skills, attention to detail, and ability to follow up on multiple customer requests. <br>• Basic computer skills and ability to work with customer management, order processing, or point-of-sale systems. <br>• Basic familiarity with WordPress is strongly preferred. <br>• Interest in e-commerce and online customer service is an advantage. <br>• Interest in furniture, interior design, or home décor is an advantage. <br>• Proactive, reliable, solution-oriented, and able to work effectively as part of a team

We're Hiring – Client Service Representative <br>Location: Zalka, Lebanon (Supporting a Canadian company remotely) <br>Working Hours: 3:30 PM – 12:00 Midnight <br>Requirements: <br>1–2 years of customer service experience in drayage or over the road operations. <br>Fluency in English. <br>if interested share a copy of your cv 79110040

‼️ PRIMETALENT IS HIRING ‼️ <br> Package around $1,500 – $1,600 <br> <br>We are hiring Freight Customer Service for our Freight & Logistics Company in Beirut area. <br> <br>Key Responsibilities: <br>• Coordinate with shipping lines, agents, customs brokers & clients <br>• Monitor shipments, resolve delays & ensure timely deliveries <br>• Maintain client relationships, negotiate rates & monitor KPIs <br>• Handle shipping documents, quotations, inquiries & claims <br>• Manage import shipments from booking to delivery <br> <br>Key Qualifications: <br>• Bachelor’s degree in Logistics, Supply Chain Management or similar <br>• 4+ Years of Experience in shipping, freight forwarding <br>• Fluency in English is a MUST <br>• Age between 25 – 40 <br> <br>We are Offering: <br>• Mon to Fri from 8:00 AM till 5:00 PM <br>• Package Around $1,500 – 1,600 <br>• NSSF <br> <br>Interested candidates can apply via WhatsApp on 81795407 or email us at info@primetalentlb.com mentioning Freight Customer Service / Beirut in the subject line

JOIN OUR SOGEMALL TEAM! <br> <br>SOGEMALL, a real estate management company and part of an established business group, is building a dedicated team to oversee the management and operations of a shopping mall in Metn. <br> <br>Key Responsibilities: <br>• Deliver high-quality customer service in mall and over the phone by handling customer requests and addressing issues professionally. <br>• Provide information on mall services, facilities, promotions and customer programs. <br>• Assist customers with loyalty programs, gift cards and other customer support services. <br>• Handle lost and found items by logging items, assisting guests with claims, and maintaining secure storage and records. <br>• Support in promotional campaigns, events and customer surveys. <br>• Monitor customer feedback and maintain accurate customer service records. <br> <br>Education: Bachelor’s degree in business administration, Hospitality Management, Marketing or a related field. <br> <br>Experience: Minimum 1 year of experience in customer service, call center operations or a related field. <br> <br>Working Schedule: Six days per week, including rotating morning and evening shifts and weekends

SCOPE OF THE JOB: <br> <br>The Customer Service Representative is responsible for providing highest level of Customer Service standards, in order to ensure customers loyalty & retention, and therefore to foster Mike Sport’s image. <br> <br>KEY RESPONSIBILITIES: <br> <br>- Identify customer's complaints by determining the cause of the problems and providing appropriate solutions in order to properly close the case within the agreed on time frame. <br>- Identify clients’ needs and report them in order to achieve high level of customer satisfaction. <br>- Maintain sustainable relationships of trust through open and interactive communication with our customers. <br>- Provide accurate, valid and complete information by using the right methods/tools. <br>- Maintain proper documentation of all customers’ complaints and interactions, on daily basis in a way to ensure accuracy in all needed reports. <br>- Follow communication procedures, guidelines and policies. <br>- Handle the creation and maintain loyalty cards, based on Mike Sport policy, for both employees and customers. <br>- Possess strong product knowledge, in order to respond to all customers inquires. <br>- Follow up closely with After Sales Maintenance team, on all repairing items. <br>- Coordinate with the Customer Service department in all customers’ customization requests in terms of printing, restringing, waxing, tailoring etc… <br>- Support in handling the cash register systems and sales transactions & ensure cash policies and procedures are well implemented. <br>- Perform other duties that are aligned & related to the job scope. <br> <br>JOB REQUIREMENTS: <br> <br>- Education: High School degree. <br>- Experience: 0 to 1 year experience in customer service field. <br>- Linguistic Skills: Advanced in written & spoken English and Arabic, French is a plus. <br>- Computer Skills: Advanced knowledge in MS Office, Illustrator knowledge is a plus

HIRING | Female Customer Service Representative (Part-time/Remote) <br>???? Location: Beirut, Lebanon / Dubai, UAE <br>???? Work Arrangement: Part-Time / Remote <br>A Dubai-based company with a representative office in Lebanon is looking for a Female Customer Service Representative to support daily operations, customer service, and administrative activities. <br>Key Responsibilities: <br>• Handle order processing, data entry, and sales system updates. <br>• Manage social media accounts, particularly LinkedIn. <br>• Provide support for exhibitions and related activities. <br>• Coordinate flight bookings, hotel reservations, and visa arrangements. <br>Requirements: <br>• Bachelor’s degree in Business Administration or a related field. <br>• 1–3 years of customer service experience. <br>• Fluent in Arabic and English, with excellent English communication skills. <br>• Good command of MS Office. <br>• Willingness to travel to GCC countries, particularly Dubai. <br>Working Schedule: Monday to Friday, 9:00 AM – 12:00 PM (3 hours/day) <br>Salary: USD 400/month <br>Apply: deploya.lb@gmail.com

Handle customer inquiries and provide timely updates on shipments. <br>Track and follow up on express shipments from pickup to final delivery. <br>Coordinate closely with Operations, Sales, and other concerned departments to ensure smooth service. <br>Handle customer complaints and shipment issues, ensuring proper and timely resolution. <br>Maintain accurate shipment information and customer records in the system. <br>Follow up on delayed, pending, or exceptional shipments and proactively communicate with customers. <br>Ensure a high level of customer satisfaction and service quality. <br>Prepare required reports and support the team with daily operational follow-ups

???? Key Responsibilities <br>Welcome and assist clients professionally. <br>Handle calls, emails, and digital inquiries efficiently. <br>Provide accurate information about services, procedures, and requirements. <br>Register customer requests and verify documentation when required. <br>Coordinate with internal departments to ensure timely resolution of requests. <br>Track cases and follow up until resolution. <br>Maintain accurate customer records and service documentation. <br>Manage front-desk activities, visitor flow, appointments, and daily customer traffic. <br>Resolve customer concerns and escalate complex cases when necessary. <br>Follow up to ensure customer satisfaction and service completion. <br>Prepare reports and ensure accurate data entry in CRM/internal systems. <br>Identify recurring customer concerns and contribute to service improvements. <br>???? Qualifications & Requirements <br>Bachelor’s degree in Business Administration, Communication, Hospitality, or a related field. <br>2–3 years of experience in customer service or front-desk roles. <br>Strong communication skills in Arabic and English; French is a plus. <br>Proficiency in MS Office and CRM/customer management tools. <br>Professional appearance and strong interpersonal skills. <br>Ability to multitask and work effectively in a high-volume environment. <br>Strong organizational skills and attention to detail. <br>Customer-focused, professional, adaptable, and solution-oriented. <br>???? Key Competencies <br>Customer orientation <br>Communication and empathy <br>Problem-solving <br>Adaptability <br>Teamwork and collaboration <br>Professionalism <br>Attention to detail <br>Integrity and accountability

URGENT HIRING | FEMALE CUSTOMER SERVICE REPRESENTATIVE <br> <br>A leading Cleaning Services Company in Jal El Dib is looking for a Female Customer Service Representative to join its team. <br> <br>Customer-focused & professional <br>Excellent communication skills <br> Good computer & digital skills <br>Previous customer service experience is a plus <br> <br>Attractive package <br>Location: Jal El Dib <br> <br> Interested? Contact me on WhatsApp: 03-429483 or send your resume via email to: career.hr.lb@gmail.com <br> <br>#Hiring,#Talent_Acquisition, #Customer_Service