وظائف خدمة عملاء في لبنان

سرفيس شرقي سخن وبارد <br> <br>مع خبرة <br> <br>التواصل على الرقم 03935968

Hallab 1881 is looking for a Customer Service (Indoor) for its Jounieh Branch. <br> <br>he or she is responsible for engaging customers, providing product recommendations, and ensuring the visually appealing presentation of treats

Job Purpose <br> <br>The Customer Service Officer is responsible for handling customer inquiries, processing and following up on orders, coordinating with sales, warehouse, and delivery teams, and ensuring customers receive accurate and timely support throughout the order and delivery process. <br> <br>Key Responsibilities <br>Receive and process customer orders accurately. <br>Respond to customer inquiries through phone, WhatsApp, email, and other communication channels. <br>Follow up on order status, availability, delivery dates, and pending requests. <br>Coordinate with the Sales, Warehouse, and Logistics teams to ensure smooth and timely deliveries. <br>Inform customers about product availability, delays, replacements, or changes in delivery schedules. <br>Handle customer complaints professionally and follow up until resolution. <br>Prepare quotations, invoices, or order-related documents when required. <br>Maintain accurate customer and order information in the system. <br>Follow up on returns, damaged products, missing items, and delivery discrepancies. <br>Build positive relationships with customers and ensure a high level of customer satisfaction. <br>Escalate recurring or critical customer issues to management. <br>Prepare basic reports related to orders, complaints, deliveries, and customer feedback. <br>Requirements <br>Bachelor's degree or relevant diploma. <br>1–3 years of experience in customer service, preferably within a distribution, FMCG, retail, or trading company. <br>Good communication and interpersonal skills. <br>Strong follow-up and organizational skills. <br>Customer-oriented and solution-focused. <br>Ability to work under pressure and manage multiple requests. <br>Good knowledge of Microsoft Office; experience with ERP systems is a plus. <br>Good command of English and Arabic

To deliver an excellent customer experience by professionally handling reception duties, managing customer complaints efficiently, and preparing analytical reports on complaint trends and resolution rates. <br> <br>• Requirements: <br> •Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers <br> •Respond to customer inquiries and complaints in time <br> •Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently <br>Qualifications: <br> .Minimum 2 years experience in FNB sector . <br> •Maintain a professional appearance and presence at all times <br> •Excellent communication skills <br> •Hold a Bachelor’s degree or a related field <br> •Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication <br> •Ability to collect, analyze, and prepare statistics related to customer satisfaction <br> •Monitor customer feedback and contribute to improving service quality <br> <br>????Location: Damour- Medyar intersection highway towards Beirut <br> <br>Contact us on : hr@tannouralasr.com or 76-864265

We're Hiring: Customer Service & Backend Support Specialist <br> <br>???? Full-time <br>???? Monday–Friday: 8:00 AM – 5:00 PM <br>???? Saturday: 8:00 AM – 1:00 PM (Remote) <br> <br>Requirements: <br>✔️ 1–3 years of experience in customer service, operations, or backend support <br>✔️ Strong communication, problem-solving, and organizational skills <br>✔️ Fluent in Arabic & English (French is a plus) <br>✔️ Comfortable using CRM systems and Google Workspace

* Role Summary: <br>To deliver an excellent customer experience by professionally handling reception duties, managing customer complaints efficiently, and preparing analytical reports on complaint trends and resolution rates. <br> <br>* Requirements: <br> •Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers <br> •Respond to customer inquiries and complaints in time <br> •Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently <br>Qualifications: <br> .Minimum 2 years experience in FNB sector . <br> •Maintain a professional appearance and presence at all times <br> •Excellent communication skills <br> •Hold a Bachelor’s degree or a related field <br> •Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication <br> •Ability to collect, analyze, and prepare statistics related to customer satisfaction <br> •Monitor customer feedback and contribute to improving service quality

* Role Summary: <br>To deliver an excellent customer experience by professionally handling reception duties, managing customer complaints efficiently, and preparing analytical reports on complaint trends and resolution rates. <br> <br>* Requirements: <br> •Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers <br> •Respond to customer inquiries and complaints in time <br> •Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently <br>Qualifications: <br> .Minimum 2 years experience in FNB sector . <br> •Maintain a professional appearance and presence at all times <br> •Excellent communication skills <br> •Hold a Bachelor’s degree or a related field <br> •Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication <br> •Ability to collect, analyze, and prepare statistics related to customer satisfaction <br> •Monitor customer feedback and contribute to improving service quality

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced logistics environment? Join our team in a leading Freight Forwarder dedicated to providing top-tier solutions to our clients. <br> <br>Key Responsibilities: <br>Handle customer inquiries efficiently and professionally. <br> <br>Coordinate shipments and provide real-time updates to clients. <br> <br>Communicate with international agents, shipping lines, and transport providers. <br> <br>Resolve customer complaints and ensure high levels of customer satisfaction. <br> <br>Maintain accurate shipment records and documentation. <br> <br>Requirements: <br>Previous experience in freight forwarding, shipping, or logistics customer service is a plus. <br> <br>Strong communication and problem-solving skills. <br> <br>Ability to multitask and work under pressure. <br> <br>Proficiency in Microsoft Office and shipment tracking systems. <br> <br>Customer-focused with a proactive attitude

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced logistics environment? Join our team in a leading Freight Forwarder dedicated to providing top-tier solutions to our clients. <br> <br>Key Responsibilities: <br>Handle customer inquiries efficiently and professionally. <br> <br>Coordinate shipments and provide real-time updates to clients. <br> <br>Communicate with international agents, shipping lines, and transport providers. <br> <br>Resolve customer complaints and ensure high levels of customer satisfaction. <br> <br>Maintain accurate shipment records and documentation. <br> <br>Requirements: <br>Previous experience in freight forwarding, shipping, or logistics customer service is a plus. <br> <br>Strong communication and problem-solving skills. <br> <br>Ability to multitask and work under pressure. <br> <br>Proficiency in Microsoft Office and shipment tracking systems. <br> <br>Customer-focused with a proactive attitude

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced logistics environment? Join our team in a leading Freight Forwarder dedicated to providing top-tier solutions to our clients. <br> <br>Key Responsibilities: <br>Handle customer inquiries efficiently and professionally. <br> <br>Coordinate shipments and provide real-time updates to clients. <br> <br>Communicate with international agents, shipping lines, and transport providers. <br> <br>Resolve customer complaints and ensure high levels of customer satisfaction. <br> <br>Maintain accurate shipment records and documentation. <br> <br>Requirements: <br>Previous experience in freight forwarding, shipping, or logistics customer service is a plus. <br> <br>Strong communication and problem-solving skills. <br> <br>Ability to multitask and work under pressure. <br> <br>Proficiency in Microsoft Office and shipment tracking systems. <br> <br>Customer-focused with a proactive attitude

Location: Lebanon <br> <br>We are looking for a professional and detail-oriented Customer Service Representative to join our team. <br> <br>Requirements: <br> <br>Minimum 3–4 years of experience in Customer Service. <br>Bachelor's degree in Interior Design, Interior Architecture, Architecture, or a related field is highly preferred. <br>Candidates with significant experience in the furniture, interior design, or fit-out industry will also be considered. <br>Excellent communication and problem-solving skills. <br>Strong attention to detail and ability to manage multiple customer requests. <br>Ability to work under pressure and coordinate with different departments. <br> <br>Key Responsibilities: <br> <br>Handle customer inquiries and provide professional after-sales support. <br>Coordinate with the sales, production, and installation teams to ensure customer satisfaction. <br>Review customer requests and understand technical drawings, furniture specifications, and interior design details. <br>Follow up on orders, deliveries, installations, and customer complaints. <br>Ensure all customer issues are resolved accurately and in a timely manner. <br> <br>Why this role? <br>This position requires someone who can understand the technical aspects of furniture and interior design. An Interior Designer, Architect, or someone with relevant industry experience will be better equipped to communicate with customers, interpret drawings and specifications, and provide accurate solutions. <br> <br>If you meet the above qualifications and are passionate about delivering exceptional customer service, we would love to hear from you

SOLARCARE is a leading provider of professional solar systems design & engineering, build and maintenance services. We are committed to delivering exceptional customer service while ensuring the highest standards of technical performance, safety, and reliability for our clients' solar energy systems. <br>We are looking for a highly organized, customer-focused, and proactive Customer Service Officer to join our growing team. <br>Position Summary: <br>The Customer Service Officer plays a key role in ensuring the smooth delivery of our services. Acting as the primary point of contact after the sales process, you will coordinate service schedules, communicate with clients, dispatch field teams, and ensure every customer receives a professional and seamless experience. <br>This position requires excellent organizational skills, strong communication abilities, and the capacity to manage multiple priorities in a fast-paced environment. <br> <br>Key Responsibilities: <br>•Receive and review newly awarded service contracts from the Sales Department. <br>•Plan, schedule, and coordinate preventive and corrective maintenance visits. <br>•Coordinate service appointments with clients and confirm access requirements. <br>•Dispatch field teams and monitor daily activities. <br>•Ensure payments are collected from clients. <br>•Maintain the service calendar and optimize technician utilization. <br>•Serve as the primary point of contact for clients after contract award. <br>•Respond promptly and professionally to customer inquiries. <br>•Handle client feedback, requests, and complaints with professionalism and efficiency. <br>•Build strong, long-term relationships with clients through exceptional service. <br>•Ensure high customer satisfaction and timely resolution of issues. <br>•Maintain accurate records within the company's CRM systems. <br>•Ensure all operational data is entered accurately and on time. <br> <br>Qualifications: <br>•Bachelor’s degree in business administration, Marketing or a related field. <br>•2–5 years of experience in customer service, operations coordination, project coordination, or administration. <br>•Experience in the renewable energy, construction, engineering, or technical services sector is an advantage. <br>•Excellent communication skills in English and Arabic (French is a plus). <br>•Excellent problem-solving and customer relationship skills. <br>•Proficiency in Microsoft Office (Excel, Word, Outlook). <br>•Experience with ERP or CRM software is preferred. <br>•Customer-oriented with a positive attitude. <br>•Able to work independently and as part of a team. <br>•Strong planning and coordination skills. <br> <br>Benefits: <br>•Competitive salary ($800 up to $1,000) <br>•Transportation allowance <br>•Medical Insurance: Class B. (after probation period) <br>•NSSF inclusion (after probation period) <br> <br>If you are passionate about customer service, operations management, and renewable energy, we would be delighted to hear from you. <br>Interested candidates can submit their CV to: <br>ghinwa.abdallah@symzcapital.com

Job Summary <br>The Customer Service Representative is the primary point of contact between the club and its members. This role ensures a service-driven, member-focused culture by actively listening to member needs, coordinating timely follow-up, and maintaining a consistently positive experience across all communication channels. <br>I. Duties and Responsibilities <br>Member Communication & Support <br>• Serve as the first point of contact for members across all communication channels — in person, by phone, and via digital platforms. <br>• Listen attentively to member feedback, concerns, and requests, ensuring every interaction is handled with empathy, professionalism, and a genuine desire to help. <br>• Handle member complaints, feedback, and experience-related cases with composure and a solution-oriented mindset. <br>• Cover member inquiries when the relevant team member is unavailable, ensuring no member concern goes unaddressed. <br>Follow-Up & Member Satisfaction <br>• Proactively reach out to members to check in on their experience, particularly at key moments in their membership journey. <br>• Follow up after reported issues to confirm resolution and ensure the member's satisfaction has been restored. <br>• Escalate unresolved or recurring concerns to the appropriate team member or manager with full context and documentation. <br>• Coordinate with the administrator and follow up with members who have due payments <br>Feedback Monitoring & Reporting <br>• Document all member interactions and feedback in the designated system to ensure accurate tracking and accountability. <br>• Monitor feedback patterns over time, identifying recurring themes and translating them into actionable insights. <br>• Prepare periodic feedback summaries and contribute to team discussions on service improvement. <br>• Conduct member satisfaction surveys periodically to gather structured feedback on the overall gym experience. <br>Team Contribution & Service Culture <br>• Foster a member-centric mindset across the team through daily interactions, coaching, and knowledge sharing. <br>• Share member compliments and positive feedback to reinforce service standards and build team morale. <br>• Propose service training topics and process improvements based on real interaction patterns. <br>• Collaborate closely with the Administrator, interchanging roles when operational needs require it. <br>II. Required Competencies <br>• Empathy & Patience: The ability to remain calm, kind, and composed — particularly when handling frustration, complaints, or sensitive member situations. <br>• Customer Centricity: A genuine mindset and drive to continuously understand member needs, expectations, and shifts in behavior. <br>• Communication & Problem Solving: The ability to convey information clearly and concisely — both verbally and non-verbally — in a way that prevents issues from escalating and resolves them efficiently when they do. <br>• Accountability: Owning every interaction from start to finish — ensuring nothing is left open, undocumented, or unresolved without a clear next step. <br>• Teamwork: A collaborative instinct that recognizes the CSR's role as part of a wider service team — not a standalone function. <br>• Creativity & Adaptability: The ability to handle unexpected situations, adjust communication style to different member personalities, and find solutions that the standard script doesn't cover. <br> <br> <br>This job description is a guide to the nature of the work and is not an exhaustive list of duties. The post-holder will be expected to adapt to the changing needs of the business and perform other duties as reasonably requested

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers</p><p>Respond to customer inquiries and complaints in time</p><p>Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years experience in FNB sector .</li><li>Maintain a professional appearance and presence at all times</li><li>Excellent communication skills</li><li>Hold a Bachelor s degree or a related field</li><li>Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication</li><li>Ability to collect, analyze, and prepare statistics related to customer satisfaction</li><li>Monitor customer feedback and contribute to improving service quality</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're Hiring: Customer Service Manager</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and manage the Customer Service team to achieve performance targets.</li><li>Develop and implement customer service policies, procedures, and standards.</li><li>Monitor service quality, customer satisfaction, and team performance metrics.</li><li>Collaborate with internal departments to address customer needs and operational issues.</li><li>Prepare regular performance and customer insight reports for management.</li><li>Coach, train, and develop customer service representatives.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements</strong></p><ul><li>Bachelor's degree in Business Administration or a related field.</li><li>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role.</li><li>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Customer-centric mindset with the ability to manage multiple priorities.</li><li>Proficiency in Microsoft Office and customer service management tools.</li><li>Fluency in English and Arabic; French is a plus.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>SOLARCARE is a leading provider of professional solar systems design &amp; engineering, build and maintenance services. We are committed to delivering exceptional customer service while ensuring the highest standards of technical performance, safety, and reliability for our clients' solar energy systems.</p><p>We are looking for a highly organized, customer-focused, and proactive Customer Service Officer to join our growing team.</p><p>Position Summary:</p><p>The Customer Service Officer plays a key role in ensuring the smooth delivery of our services. Acting as the primary point of contact after the sales process, you will coordinate service schedules, communicate with clients, dispatch field teams, and ensure every customer receives a professional and seamless experience.</p><p>This position requires excellent organizational skills, strong communication abilities, and the capacity to manage multiple priorities in a fast-paced environment.</p><p>Key Responsibilities:</p><ul><li>Receive and review newly awarded service contracts from the Sales Department.</li><li>Plan, schedule, and coordinate preventive and corrective maintenance visits.</li><li>Coordinate service appointments with clients and confirm access requirements.</li><li>Dispatch field teams and monitor daily activities.</li><li>Ensure payments are collected from clients.</li><li>Maintain the service calendar and optimize technician utilization.</li><li>Serve as the primary point of contact for clients after contract award.</li><li>Respond promptly and professionally to customer inquiries.</li><li>Handle client feedback, requests, and complaints with professionalism and efficiency.</li><li>Build strong, long-term relationships with clients through exceptional service.</li><li>Ensure high customer satisfaction and timely resolution of issues.</li><li>Maintain accurate records within the company's CRM systems.</li><li>Ensure all operational data is entered accurately and on time.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in business administration, Marketing or a related field.</li><li>2 5 years of experience in customer service, operations coordination, project coordination, or administration.</li><li>Experience in the renewable energy, construction, engineering, or technical services sector is an advantage.</li><li>Excellent communication skills in English and Arabic (French is a plus).</li><li>Excellent problem-solving and customer relationship skills.</li><li>Proficiency in Microsoft Office (Excel, Word, Outlook).</li><li>Experience with ERP or CRM software is preferred.</li><li>Customer-oriented with a positive attitude.</li><li>Able to work independently and as part of a team.</li><li>Strong planning and coordination skills.</li></ul><p>If you are passionate about customer service, operations management, and renewable energy, we would be delighted to hear from you.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Customer Service Executive - Regional Desk <br> </b><div><b> Freight</b><br> July 03,2026<br> Lebanon<br> </div> <div> Responsibilities <br> <ul> <li>Serve as the primary point of contact for freight customers, ensuring excellent customer service and timely communication. </li> <li>Coordinate with Operations, Customs Clearance, Shipping Lines, Airlines, and overseas agents to ensure smooth shipment execution. </li> <li> Monitor import and export shipments, provide status updates, and resolve customer inquiries and issues. </li> <li>Prepare and verify freight documentation, ensuring accuracy and compliance with company and regulatory requirements. </li> <li>Coordinate billing, invoicing, and shipment documentation with the Finance and Operations teams. </li> <li>Maintain accurate shipment records and update the company's operating system. </li> <li>Support customer retention by building strong relationships and identifying opportunities for additional business. </li> <li>Ensure compliance with company policies, SOPs, and service quality standards.</li> </ul> </div> <div> Job Requirements <br> <ul> <li>Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field. </li> <li> 2 4 years of customer service experience in freight forwarding or logistics. </li> <li>Knowledge of Air, Sea, and Land Freight operations and shipping documentation. </li> <li>Strong communication, organizational, and problem-solving skills. </li> <li>Proficiency in Microsoft Office and freight management systems. </li> <li>Fluent in English and Arabic.</li> </ul> <div></div></div></div></section>

We're Hiring: Customer Service Manager <br>Location: Lebanon <br>Company: Evo Wallet <br>Evo Wallet is seeking an experienced and customer-focused Customer Service Manager to lead our customer support operations, enhance service quality, and ensure an exceptional customer experience across all channels. <br>Key Responsibilities <br>Lead and manage the Customer Service team to achieve performance targets. <br>Develop and implement customer service policies, procedures, and standards. <br>Monitor service quality, customer satisfaction, and team performance metrics. <br>Collaborate with internal departments to address customer needs and operational issues. <br>Prepare regular performance and customer insight reports for management. <br>Coach, train, and develop customer service representatives. <br>Requirements <br>Bachelor's degree in Business Administration or a related field. <br>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role. <br>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred. <br>Strong leadership, communication, and problem-solving skills. <br>Customer-centric mindset with the ability to manage multiple priorities. <br>Proficiency in Microsoft Office and customer service management tools. <br>Fluency in English and Arabic; French is a plus. <br>Interested candidates can send their CV to: <br>hr@xportbng.com

We're Hiring: Customer Service Manager <br> <br>Location: Lebanon <br> <br> Company: Evo Wallet <br> <br>Evo Wallet is seeking an experienced and customer-focused Customer Service Manager to lead our customer support operations, enhance service quality, and ensure an exceptional customer experience across all channels. <br> <br>Key Responsibilities: <br> <br> Lead and manage the Customer Service team to achieve performance targets <br> <br> Develop and implement customer service policies, procedures, and standards <br> <br> Monitor service quality, customer satisfaction, and team performance metrics <br> <br> Collaborate with internal departments to address customer needs and operational issues <br> <br> Prepare regular performance and customer insight reports for management <br> <br> Coach, train, and develop customer service representatives <br> <br>Requirements: <br> <br> Bachelor's degree in Business Administration or a related field <br> <br> Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role <br> <br> Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred <br> <br> Strong leadership, communication, and problem-solving skills <br> <br> Customer-centric mindset with the ability to manage multiple priorities <br> <br> Proficiency in Microsoft Office and customer service management tools <br> <br> Fluency in English and Arabic; French is a plus <br> <br> Interested candidates can send their CV to hrexecutive@xportbng.com <br> <br>Please share with your network

Provide professional and timely customer support in PORTUGUESE <br>- Fluent PORTUGUESE (spoken and written) is required. <br>- Strong attention to detail and organizational skills. <br>- Positive attitude and customer-oriented mindset