مراقب وثائق - طرابلس لبنان

IT Manager <br>Department <br>IT <br>Direct Supervisor <br>General Manager <br>In Charge Of <br>IT specialist <br>Working Hours/Days <br>Monday to Friday from 8:00am till 5:00 pm <br>Saturday from 8:00 am till 2:00pm <br> <br>JOB SUMMARY: <br> <br>The IT Manager is responsible for overseeing the company’s information technology infrastructure, systems, and processes. This role involves ensuring data security, maintaining networks and servers, and supporting business operations through technology solutions. The IT Manager develops and implements IT policies, strategies, and projects aligned with the organization’s goals. They also troubleshoot system issues, coordinate with vendors, and ensure compliance with industry standards and best practices <br> <br>MAIN DUTIES AND RESPONSIBILITIES: <br>• Develop and implement IT strategies, policies, and procedures to support business objectives <br>• Manage IT infrastructure, networks, servers, and software systems to ensure smooth operations <br>• Oversee IT support services, troubleshooting, and problem resolution for staff and departments <br>• Ensure data security, backup procedures, and compliance with cybersecurity standards <br>• Manage IT projects, upgrades, and system integrations from planning to execution <br>• Supervise IT team members, providing guidance, training, and performance management <br>• Evaluate and recommend new technologies, software, and tools to improve efficiency <br>• Maintain documentation of IT systems, processes, and incidents <br>• Collaborate with management to align IT initiatives with business goals <br>• Provide technical support and training for employees <br>• Monitor IT budgets and optimize costs <br> <br>REGULATORY REQUIREMENTS (Education and Experience) and SKILLS: <br>• Bachelor’s degree in Information Technology, Computer Science, or related field <br>• Minimum of 8 years of experience in IT management or a similar role including 2 years in a managerial role. <br>• Strong knowledge of network administration, system security, and IT infrastructure <br>• Experience with ERP systems, cloud solutions, and IT support management <br>• Proven leadership, problem-solving, and project management skills <br>• Excellent communication and interpersonal skills <br>• Fluency in Arabic and English;

MAIN DUTIES AND RESPONSIBILITIES: <br>• Supervise daily site activities related to CCTV, access control, alarm, intercom, networking, structured cabling, and other ELV systems. <br>• Lead and distribute daily tasks among technicians and subcontractors according to the approved work plan. <br>• Ensure that installations comply with approved drawings, BOQ, technical specifications, and company standards. <br>• Review site layouts, shop drawings, cable schedules, network diagrams, and system requirements before execution. <br>• Supervise cable pulling, termination, labeling, testing, device installation, rack arrangement, and network connections. <br>• Configure and troubleshoot IP cameras, NVRs, switches, routers, access points, access control panels, intercoms, and alarm systems. <br>• Assign IP addresses and ensure proper network connectivity, device communication, and remote access. <br>• Coordinate with Project Coordinator, technical team, clients, suppliers, warehouse, and other site contractors. <br>• Submit and follow up on material requests and report missing, damaged, or incorrect materials. <br>• Monitor technicians’ performance, work quality, productivity, attendance, and compliance with safety procedures. <br>• Conduct site inspections and identify installation issues, technical obstacles, and required corrective actions. <br>• Prepare daily site reports, completed-work records, testing results, material usage reports, and progress updates. <br>• Coordinate testing, commissioning, system integration, client demonstrations, and final handover activities. <br>• Ensure that all cables, devices, racks, and system components are properly installed, labeled, tested, and documented. <br>• Maintain updated records of device IP addresses, passwords, configurations, serial numbers, and network connections. <br>• Provide technical guidance and on-site training to technicians when required. <br>• Ensure that tools, testing equipment, and company assets are properly used and maintained. <br>• Support preventive and corrective maintenance activities for installed ELV systems. <br>• Ensure that all pending remarks, testing records, as-built drawings, and handover requirements are completed before project closure. <br>REGULATORY REQUIREMENTS, EDUCATION, EXPERIENCE, AND SKILLS: <br>• Bachelor’s degree or technical diploma in Information Technology, Computer Engineering, Networking, Telecommunications, Electronics, or a related field. <br>• Minimum of 3 years of practical experience in ELV system installation, supervision, configuration, and troubleshooting. <br>• Strong IT and networking background, including TCP/IP, subnetting, IP addressing, switches, routers, VLANs, Wi-Fi, and remote access. <br>• Good technical knowledge of CCTV, NVRs, access control, intrusion alarm, fire alarm, intercom, structured cabling, and related systems. <br>• Ability to read ELV drawings, layouts, network diagrams, BOQ, datasheets, and technical manuals. <br>• Practical experience with cable termination, testing equipment, racks, patch panels, fiber optics, and network cabling is preferred. <br>• Strong leadership and ability to supervise technicians, subcontractors, and daily site activities. <br>• Good coordination, reporting, communication, troubleshooting, and problem-solving skills. <br>• Ability to manage multiple tasks, prioritize site activities, and meet project deadlines. <br>• Good knowledge of Microsoft Office; ERP/Odoo experience is an advantage. <br>• Strong attention to detail and the ability to work under pressure and at different project sites. <br>• Fluency in Arabic and good command of English; French is an advantage

Main Duties and Responsibilities <br>• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Communicate with customers to understand their issues and collect all required product and purchase information. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred