World Vision International jobs

<p>Individuals in the Customer Support Analyst I role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 1 and 2 help desk support. They work with a broad range of infrastructure products and basic networking components. They provide maintenance and support for moderately to highly complex client products and work on one or more projects concurrently as a team member. Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products. Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements. Handle Service Task / End-User Support : First point of contact and day-to-day technical support to end users Respond to Level 1 and 2 support requests via the IT Ticketing system Enter call data into the tracking system Provide user access service in accordance with established procedures Diagnose problems systematically and evaluate multiple options before escalation Meet agreed service levels and proactively communicate delays or blockers Document problem status, troubleshooting and resolution Endpoint, Hardware, Software &amp; Peripheral Support: Configure, deploy, maintain and troubleshoot laptops, desktops, mobile devices, printers, scanners, meeting-room equipment and other IT peripherals Perform standard software installations, updates, upgrades and endpoint configuration Perform minor hardware and peripheral troubleshooting and coordinate warranty/vendor repairs Prepare equipment for new starters, transfers, replacements and field deployments Ensure endpoint configurations comply with ICT and security standards IT Asset &amp; Inventory Management: Maintain complete, accurate and current IT asset records Record asset allocation, movement, repair, replacement, return and disposal Conduct periodic physical verification and investigate discrepancies proactively Ensure assets are correctly assigned to users and locations Support the complete IT asset lifecycle Projects, Field Support &amp; Operational Activities : Independently manage assigned activities and deliverables within ICT projects Prepare simple implementation plans, timelines and status updates Identify dependencies, risks and blockers and escalate them proactively Provide IT support to WVL offices and field locations as required Travel to remote offices for installations, troubleshooting, maintenance and assessments Prepare required equipment, tools and documentation before field visits Support testing, rollouts, migrations and technology improvements Security, Compliance &amp; Service Continuity: Adhere to WVL and corporate ICT security policies, procedures and standards Support endpoint security, patching, encryption, MFA and other required controls Promptly report suspected security incidents, vulnerabilities, lost equipment or policy violations Protect credentials, organizational information and IT equipment Support business continuity and recovery procedures relevant to end-user technology Ensure Documentation, Communications and Service Improvement: Create and maintain documentation of issue resolutions, procedures and troubleshooting guides Document solutions to common problems and contribute to the Knowledge Base Communicate updates on issues in a timely manner Alert team members about recurring problems Participate in integration and user acceptance testing Recommend practical improvements to service quality and support processes Train or guide co-workers on supported functionality where required. Vendor &amp; Procurement Support: Coordinate with vendors and service providers for technical support, repairs, warranties and replacements Track equipment sent for repair and follow up until closure Escalate delayed vendor actions and maintain appropriate records Assess technical requirements before recommending hardware or software purchases Ensure proposed purchases comply with ICT standards and have appropriate business/technical justification Follow WVL procurement and approval procedures Perform Other Duties as Required: Attend relevant WVL meetings and participate in capacity-building activities as needed Act responsibly regarding own security and contribute to a positive security culture Report safeguarding incidents as required by policy Abide by security policies and procedures and report incidents or breaches to the appropriate manager Perform other duties as assigned by the Line Manager</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science or another related field. Relevant IT certifications such as Microsoft or CompTIA are an advantage. Demonstrated practical experience in IT service desk, desktop support or a comparable technical support role. Typically 2 to 3 years of IT work experience. Demonstrated ability to independently troubleshoot hardware, software, Windows/Microsoft 365 endpoints and basic network issues. Experience with IT asset management, vendor coordination and supporting multiple priorities is required. Effective written and verbal communication in English. The position requires ability and willingness to travel independently and frequently to WVL offices and field locations. Occasionally lift and carry IT equipment and peripherals, and perform basic physical tasks associated with IT support, such as connecting equipment, installing peripherals, and accessing equipment in office/network environments. Experience with Microsoft 365 administration/support, including Outlook, Teams, OneDrive and SharePoint Experience with Windows 10/11 endpoint administration and troubleshooting Knowledge of TCP/IP, DNS, DHCP, Wi-Fi, IP addressing and network troubleshooting Experience with network printers and peripheral troubleshooting IT service management / ITIL knowledge or certification Experience working in a multi-office or field-support environment Demonstrated ability to manage multiple priorities independently and communicate progress proactively</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.</p><br><p>Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!</p><br><p><u>Key Responsibilities:</u></p><br><p><b>Job Purpose:</b></p><br><p>Individuals in the <b>Customer Support Analyst I role</b> are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 1 and 2 help desk support. They work with a broad range of infrastructure products and basic networking components.&nbsp; They provide maintenance and support for moderately to highly complex client products and work on one or more projects concurrently as a team member.</p><br><p>Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices.&nbsp; In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products.&nbsp;&nbsp;</p><br><p><b>Individuals in the Customer Support job family</b> require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements.</p><br><p><b>Handle Service Task / End-User Support</b>:</p><br><ul><li>First point of contact and day-to-day technical support to end users</li><li>Respond to Level 1 and 2 support requests via the IT Ticketing system</li><li>Enter call data into the tracking system</li><li>Provide user access service in accordance with established procedures</li><li>Diagnose problems systematically and evaluate multiple options before escalation</li><li>Meet agreed service levels and proactively communicate delays or blockers</li><li>Document problem status, troubleshooting and resolution</li></ul><p><b>Endpoint, Hardware, Software &amp; Peripheral Support:</b></p><br><ul><li>Configure, deploy, maintain and troubleshoot laptops, desktops, mobile devices, printers, scanners, meeting-room equipment and other IT peripherals</li><li>Perform standard software installations, updates, upgrades and endpoint configuration</li><li>Perform minor hardware and peripheral troubleshooting and coordinate warranty/vendor repairs</li><li>Prepare equipment for new starters, transfers, replacements and field deployments</li><li>Ensure endpoint configurations comply with ICT and security standards</li></ul><p><b>IT Asset &amp; Inventory Management:</b></p><br><ul><li>Maintain complete, accurate and current IT asset records</li><li>Record asset allocation, movement, repair, replacement, return and disposal</li><li>Conduct periodic physical verification and investigate discrepancies proactively</li><li>Ensure assets are correctly assigned to users and locations</li><li>Support the complete IT asset lifecycle</li></ul><p><b>Projects, Field Support &amp; Operational Activities</b>:</p><br><ul><li>Independently manage assigned activities and deliverables within ICT projects</li><li>Prepare simple implementation plans, timelines and status updates</li><li>Identify dependencies, risks and blockers and escalate them proactively</li><li>Provide IT support to WVL offices and field locations as required</li><li>Travel to remote offices for installations, troubleshooting, maintenance and assessments</li><li>Prepare required equipment, tools and documentation before field visits</li><li>Support testing, rollouts, migrations and technology improvements</li></ul><p><b>Security, Compliance &amp; Service Continuity:</b></p><br><ul><li>Adhere to WVL and corporate ICT security policies, procedures and standards</li><li>Support endpoint security, patching, encryption, MFA and other required controls</li><li>Promptly report suspected security incidents, vulnerabilities, lost equipment or policy violations</li><li>Protect credentials, organizational information and IT equipment</li><li>Support business continuity and recovery procedures relevant to end-user technology</li></ul><p><b>Ensure Documentation, Communications and Service Improvement:</b></p><br><ul><li>Create and maintain documentation of issue resolutions, procedures and troubleshooting guides</li><li>Document solutions to common problems and contribute to the Knowledge Base</li><li>Communicate updates on issues in a timely manner</li><li>Alert team members about recurring problems</li><li>Participate in integration and user acceptance testing</li><li>Recommend practical improvements to service quality and support processes</li><li>Train or guide co-workers on supported functionality where required.</li></ul><p><b>Vendor &amp; Procurement Support:</b></p><br><ul><li>Coordinate with vendors and service providers for technical support, repairs, warranties and replacements</li><li>Track equipment sent for repair and follow up until closure</li><li>Escalate delayed vendor actions and maintain appropriate records</li><li>Assess technical requirements before recommending hardware or software purchases</li><li>Ensure proposed purchases comply with ICT standards and have appropriate business/technical justification</li><li>Follow WVL procurement and approval procedures</li></ul><p><b>Perform Other Duties as Required:</b></p><br><ul><li>Attend relevant WVL meetings and participate in capacity-building activities as needed</li><li>Act responsibly regarding own security and contribute to a positive security culture</li><li>Report safeguarding incidents as required by policy</li><li>Abide by security policies and procedures and report incidents or breaches to the appropriate manager</li><li>Perform other duties as assigned by the Line Manager</li></ul><p><b>Minimum Requirements:</b></p><br><ul><li>Bachelor’s degree in Computer Science or another related field. Relevant IT certifications such as Microsoft or CompTIA are an advantage.</li><li>Demonstrated practical experience in IT service desk, desktop support or a comparable technical support role.</li><li>Typically 2 to 3 years of IT work experience.</li><li>Demonstrated ability to independently troubleshoot hardware, software, Windows/Microsoft 365 endpoints and basic network issues.</li><li>Experience with IT asset management, vendor coordination and supporting multiple priorities is required.</li><li>Effective written and verbal communication in English.</li><li>The position requires ability and willingness to travel independently and frequently to WVL offices and field locations.</li><li>Occasionally lift and carry IT equipment and peripherals, and perform basic physical tasks associated with IT support, such as connecting equipment, installing peripherals, and accessing equipment in office/network environments.</li><li>Experience with Microsoft 365 administration/support, including Outlook, Teams, OneDrive and SharePoint</li><li>Experience with Windows 10/11 endpoint administration and troubleshooting<br>Knowledge of TCP/IP, DNS, DHCP, Wi-Fi, IP addressing and network troubleshooting</li><li>Experience with network printers and peripheral troubleshooting<br>IT service management / ITIL knowledge or certification</li><li>Experience working in a multi-office or field-support environment</li><li>Demonstrated ability to manage multiple priorities independently and communicate progress proactively</li></ul><p><b>As a Christian organisation, World Vision is founded on the biblical principles that women and men, girls and boys are created in the image of God, and of Jesus’ love for all people without discrimination. This means that we recognise and affirm the equal worth, dignity and rights of women, men, girls and boys with and without disability and all applicants will be considered for employment without attention to race, colour, religion, sexual orientation, gender identity, national origin, or disability status</b></p><br><p><u>Applicant Types Accepted:</u></p><br>Local Applicants Only </div>

<p><b style="font-size: 11px;"><u>Key Responsibilities:</u></b></p> <p> <b>Purpose:</b> </p> <p>To ensure cash, commodity, food, livelihood, and sponsorship program compliance with WV global standards, donor regulations, sector best practices and audit recommendations.</p> <ul> <li>For establishing control mechanisms within the projects to ensure strict adherence to regulations.</li> <li>To work closely with all projects leads to build their capacity in meeting key global standards and audit regulations across their projects.</li> <li>To lead on Disaster Management Team (DMT), donor and response reporting across the portfolio, and to develop and standardize Standard Operating Procedures (SOPs) and reporting/budget templates across programs.</li> <li>To lead the design and rollout of digital systems that improve compliance, control and efficiency across the portfolio, and to conduct field monitoring and compliance spot-checks.</li> </ul> <p> </p> <p> <b>Handle Assessment and Risk Management</b>:</p> <ul> <li>Review WV and donor standards and determine the financial and programmatic risk levels across all cash, commodities, food and livelihood projects under the portfolio.</li> <li>Develop a clear long term sustainable strategy for managing the identified risks, in clear compliance with WV global standards and previous audit recommendations.</li> <li>Conduct review of proposal package to ensure compliance and consistency from an operational view.</li> <li>Support the Area Program Manager in the preparation of any budget proposal or budget redesign.</li> <li>Ensure the standardization of processes and SOPs across different areas.</li> <li>Lead the design and specification of digital systems and process-improvement initiatives to replace manual, error-prone workflows across programs, producing business case documentation and managing related demand requests through to delivery.</li> <li>Conduct field monitoring visits and physical inventory checks to verify on-the-ground compliance across the portfolio.</li> <li>Imbed risk management strategies within the process flows and SOPs per grant. Ensure clear control mechanism are in place to adhere to the risk management plan; support the project in the establishment of the SoPs and bring an external eye review.</li> <li>Work Closely with Program Manager and Technical Specialist in identifying and setting relevant selection criteria for any upcoming projects.</li> <li>Act as a focal point for the Cash and Livelihood portfolio for any external/internal audit mission by leading audit prep spot-checks and ensure projects operate in line with the established control mechanisms and SOPs,</li> <li>Monitors the implementation of audit recommendation and process improvements by different functions and ensures they are closed within 90 days.</li> <li>Assess the risk level of all upcoming projects that will form part of the portfolio at the project design stage. Participate in the design process identifying and suggesting mechanism of minimizing risk.</li> <li>Audit and analyse the portfolio budgets' transactions to ensure accuracy, reliability and completeness.</li> <li>Advise Project leads in the budget amendments/redesign process and review final products.</li> <li>Ensure all projects are closed out in line with WV global standards. Obtain all necessary sign off before project closure.</li> <li>Ensure that all stock (commodities, cards, pins, in kind commodities) are managed and stored in line with global standards and donor regulations.</li> <li>Review supporting documents provided by local partners as a means of verification for service delivery or payment issuance.</li> <li>In coordination with Area Program Manager and Technical specialist, attend sector meetings and any other meetings with donors or external parties.</li> <li>Act as Officer In Charge when needed and required (This imply financial authority and decision in consultation with the Director of Programs)</li> </ul> <p> </p> <p> <b>Handle Reporting and Documentation:</b> </p> <ul> <li>Lead on the Disaster Management Team (DMT) reporting and act as the accountable person and main focal point in the Portfolio in terms of DMT reporting.</li> <li>Establish a mechanism, which will enable rapid and accurate authentication preparation of monthly, quarterly and yearly internal and external reports.</li> <li>Compile reports/information/data from project coordinators and conduct review and deduplication and provide accurate data to feed in the different internal and external reporting templates.</li> <li>Establish a clear, chronological and secure hard and soft copy record filing system across the portfolio. Ensure compliance with the filing system across all projects within the portfolio.</li> <li>In close coordination with budget holder, ensure adequate financial control mechanisms are adhered to. Lead the budget vs actual review process monthly across all projects. Ensure all costs reconcile. Establish a clear procurement and financial expenditure tracking system at the portfolio level.</li> <li>Collect the monthly cash requests from budget holder and ensure their accuracy and reliability</li> <li>Lead the reporting on the Grant Health Tracker and ensure the reported items are accurate and reflect the actual progress of the projects.</li> <li>Liaise with other project coordinators within the Cash and Livelihood Portfolio and other Portfolios in WV Lebanon in order to create synergies and standard systems across the portfolio project by sharing lessons learned, experiences, observations and challenges.</li> </ul> <p> </p> <p> <b>Handle Staff Management:</b> </p> <ul> <li>Ensure all the project staff have an up-to-date job description and a performance agreement which are reviewed on a regular basis (at least twice per year);</li> <li>Provide leadership to the team by mentoring, coaching, and provision of in-house or external training staff to ensure efficiency and high quality deliverables.</li> <li>Establish and maintain a clear communication system with staff which allows for regular: a) progress tracking; b) task assignment; c)problem solving; d) on-the-job capacity building;</li> </ul> <p> </p> <p><br></p><ul> </ul> <p> </p> <p> <b>Minimum Requirements:</b> </p> <ul> <li>Minimum of 4 years of similar work experience in project/programme financial and compliance control, preferably in cash, commodities and food sectors.</li> <li>Experience in auditing grants (risk-based audit) </li> <li>Chartered accountant status;</li> <li>Bachelor s degree in accounting, Finance Management, Economics, Software Development or similar.</li> <li>Advanced computer literacy, especially in Microsoft Office and Excel, and a strong track record of driving process-improvement or digitization initiatives;</li> <li>Work experience in multi-functional teams of different cultural backgrounds</li> <li>Experience in auditing grants.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.</p><br><p>Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!</p><br><p><u>Key Responsibilities:</u></p><br><p><b>Purpose:</b></p><br><p>To ensure cash, commodity, food, livelihood, and sponsorship program compliance with WV global standards, donor regulations, sector best practices and audit recommendations.</p><br><ul><li>For establishing control mechanisms within the projects to ensure strict adherence to regulations.</li><li>To work closely with all projects leads to build their capacity in meeting key global standards and audit regulations across their projects.</li><li>To lead on Disaster Management Team (DMT), donor and response reporting across the portfolio, and to develop and standardize Standard Operating Procedures (SOPs) and reporting/budget templates across programs.</li><li>To lead the design and rollout of digital systems that improve compliance, control and efficiency across the portfolio, and to conduct field monitoring and compliance spot-checks.</li></ul><p><b>Handle Assessment and Risk Management</b>:</p><br><ul><li>Review WV and donor standards and determine the financial and programmatic risk levels across all cash, commodities, food and livelihood projects under the portfolio.</li><li>Develop a clear long term sustainable strategy for managing the identified risks, in clear compliance with WV global standards and previous audit recommendations.</li><li>Conduct review of proposal package to ensure compliance and consistency from an operational view.</li><li>Support the Area Program Manager in the preparation of any budget proposal or budget redesign.</li><li>Ensure the standardization of processes and SOPs across different areas.</li><li>Lead the design and specification of digital systems and process-improvement initiatives to replace manual, error-prone workflows across programs, producing business case documentation and managing related demand requests through to delivery.</li><li>Conduct field monitoring visits and physical inventory checks to verify on-the-ground compliance across the portfolio.</li><li>Imbed risk management strategies within the process flows and SOPs per grant. Ensure clear control mechanism are in place to adhere to the risk management plan; support the project in the establishment of the SoPs and bring an external eye review.</li><li>Work Closely with Program Manager and Technical Specialist in identifying and setting relevant selection criteria for any upcoming projects.</li><li>Act as a focal point for the Cash and Livelihood portfolio for any external/internal audit mission by leading audit prep spot-checks and ensure projects operate in line with the established control mechanisms and SOPs,</li><li>Monitors the implementation of audit recommendation and process improvements by different functions and ensures they are closed within 90 days.</li><li>Assess the risk level of all upcoming projects that will form part of the portfolio at the project design stage. Participate in the design process identifying and suggesting mechanism of minimizing risk.</li><li>Audit and analyse the portfolio budgets' transactions to ensure accuracy, reliability and completeness.</li><li>Advise Project leads in the budget amendments/redesign process and review final products.</li><li>Ensure all projects are closed out in line with WV global standards. Obtain all necessary sign off before project closure.</li><li>Ensure that all stock (commodities, cards, pins, in kind commodities) are managed and stored in line with global standards and donor regulations.</li><li>Review supporting documents provided by local partners as a means of verification for service delivery or payment issuance.</li><li>In coordination with Area Program Manager and Technical specialist, attend sector meetings and any other meetings with donors or external parties.</li><li>Act as Officer In Charge when needed and required (This imply financial authority and decision – in consultation with the Director of Programs)</li></ul><p><b>Handle Reporting and Documentation:</b></p><br><ul><li>Lead on the Disaster Management Team (DMT) reporting and act as the accountable person and main focal point in the Portfolio in terms of DMT reporting.</li><li>Establish a mechanism, which will enable rapid and accurate authentication preparation of monthly, quarterly and yearly internal and external reports.</li><li>Compile reports/information/data from project coordinators and conduct review and deduplication and provide accurate data to feed in the different internal and external reporting templates.</li><li>Establish a clear, chronological and secure hard and soft copy record filing system across the portfolio. Ensure compliance with the filing system across all projects within the portfolio.</li><li>In close coordination with budget holder, ensure adequate financial control mechanisms are adhered to. Lead the budget vs actual review process monthly across all projects. Ensure all costs reconcile. Establish a clear procurement and financial expenditure tracking system at the portfolio level.</li><li>Collect the monthly cash requests from budget holder and ensure their accuracy and reliability</li><li>Lead the reporting on the Grant Health Tracker and ensure the reported items are accurate and reflect the actual progress of the projects.</li><li>Liaise with other project coordinators within the Cash and Livelihood Portfolio and other Portfolios in WV Lebanon in order to create synergies and standard systems across the portfolio project by sharing lessons learned, experiences, observations and challenges.</li></ul><p><b>Handle Staff Management:</b></p><br><ul><li>Ensure all the project staff have an up-to-date job description and a performance agreement which are reviewed on a regular basis (at least twice per year);</li><li>Provide leadership to the team by mentoring, coaching, and provision of in-house or external training staff to ensure efficiency and high quality deliverables.</li><li>Establish and maintain a clear communication system with staff which allows for regular: a) progress tracking; b) task assignment; c)problem solving; d) on-the-job capacity building;</li></ul><p><b>Ensure Capacity Building:</b></p><br><p>Provide capacity building to all portfolio staff to ensure:</p><br><ul><li>Heightened awareness of all cash, commodities and food global standards.</li><li>Auditing process and regulations.</li><li>Reporting and recording standards.</li><li>Financial accounting, compliance and reconciliation process; memo and notes for the file’s preparation</li><li>Budget modelling and review</li></ul><p><b>Perform other duties as required:</b></p><br><ul><li>Attend and participate in WVL’s spiritual nurture and other organizational events</li><li>Responsible of own security and actively contribute to a positive security culture</li><li>Report CP incidents as per the safeguarding policy guidelines.</li><li>Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager</li><li>Perform other duties as assigned by Line Manager</li></ul><p><b>Minimum Requirements:</b></p><br><ul><li>Minimum of 4 years of similar work experience in project/programme financial and compliance control, preferably in cash, commodities and food sectors.</li><li>Experience in auditing grants (risk-based audit)&nbsp;</li><li>Chartered accountant status;</li><li>Bachelor’s degree in accounting, Finance Management, Economics, Software Development or similar.</li><li>Advanced computer literacy, especially in Microsoft Office and Excel, and a strong track record of driving process-improvement or digitization initiatives;</li><li>Work experience in multi-functional teams of different cultural backgrounds</li><li>Experience in auditing grants.</li></ul><p><b>As a Christian organisation, World Vision is founded on the biblical principles that women and men, girls and boys are created in the image of God, and of Jesus’ love for all people without discrimination. This means that we recognise and affirm the equal worth, dignity and rights of women, men, girls and boys with and without disability and all applicants will be considered for employment without attention to race, colour, religion, sexual orientation, gender identity, national origin, or disability status</b></p><br><p><u>Applicant Types Accepted:</u></p><br> </div>

<p><br></p><p> </p> <p> <b><u>Job Description:</u> </b></p> <p> <span> <span> <span> <span> <span> <span>The Executive Assistant is a strategic partner to the National Director, ensuring smooth and efficient management of their priorities and schedule. This role is key in organizing and coordinating meetings, tracking follow-ups, managing communications, supporting high-level governance activities, and enabling the National Director s office to function at peak effectiveness. It requires discretion, initiative, and the ability to manage multiple demands with professionalism and confidentiality.</span> </span> </span> </span> </span> </span> </p> <p> </p> <p> <span> <span> <b> <span> <span> <span> <span>Supporting National Director </span> </span> </span> </span></b> </span> </span> </p> <ul> <li> <span> <span> <span> <span> <span> <span>Coordinate and organize the National Director s calendar, meetings, travel, and engagements.</span> </span> </span> </span> </span> </span> </li> <li> <span> <span> <span> <span> <span> <span>Prepare, and follow up on minutes, actions, and outcomes of National Director s meetings and engagements.</span> </span> </span> </span> </span> </span> </li> <li> <span> <span> <span> <span> <span> <span>Track National Director s delegated projects to ensure timely progress and reporting.</span> </span> </span> </span> </span> </span> </li> <li> <span> <span> <span> <span> <span> <span>Maintain a comprehensive and up-to-date contact database.</span> </span> </span> </span> </span> </span> </li> <li> <span> <span> <span> <span> <span> <span>Prepare and facilitate procurement and financial documentation as needed.</span> </span> </span> </span> </span> </span> </li> <li> <span> <span> <span> <span> <span> <span>Serve as the primary liaison for internal and external communication on behalf of the National Director</span> </span> </span> </span> </span> </span> </li> </ul> <p> </p> <p> <span> <span> <b> <span> <span> <span> <span>Supporting Senior Leadership Team</span> </span> </span> </span></b> </span> </span> </p> <ul> <li> <span> <span> <span> <span> <span> <span>Support SLT meetings: scheduling, documentation, and action tracking.</span> </span> </span> </span> </span> </span> </li> <li> <span> <span> <span> <span> <span> <span>Provide executive-level coordination for cross-functional projects.</span> </span> </span> </span> </span> </span> </li> <li> <span> <span> <span> <span> <span> <span>Assist with the coordination of events and other office-wide initiatives when required.</span> </span> </span> </span> </span> </span> </li> </ul> <p> </p> <p> <span> <span> <b> <span> <span> <span> <span>Perform other duties as required</span> </span> </span> </span></b> </span> </span> </p> <ul> <li> <span> <span> <span> <span> <span> <span>Organize Advisory Council and Board Members meetings, including agenda setting, minutes, and follow-ups.</span> </span> </span> </span> </span> </span> </li> <li> <span> <span> <span> <span> <span> <span>Coordinate updates for the National Office Risk Register and governance documents.</span> </span> </span> </span> </span> </span> </li> <li> <span> <span> <span> <span> <span> <span>Represent the National Director s office for administrative correspondence as needed.</span> </span> </span> </span> </span> </span> </li> <li> <span> <span> <span> <span> <span> <span>Support the National Office s preparedness for humanitarian and emergency responses.</span> </span> </span> </span> </span> </span> </li> </ul> <p> </p> <p> <span> <span> <b> <span> <span> <span> <span>Minimum Requirements:</span> </span> </span> </span></b> </span> </span> </p> <ul> <li> <span> <span> <span> <span> <span> <span>University degree or equivalent in Business Administration, or Law or a related field;</span> </span> </span> </span> </span> </span> </li> <li> <span> <span> <span> <span> <span> <span>Minimum 2 years of field experience in an administrative function</span> </span> </span> </span> </span> </span> </li> <li> <span> <span> <span> <span> <span> <span>Demonstrated experience and knowledge of assistant practices, including clerical, support functions and systems administration.</span> </span> </span> </span> </span> </span> </li> <li> <span> <span> <span> <span> <span> <span>Very Good written and spoken English and Arabic languages</span> </span> </span> </span> </span> </span> </li> </ul> <p> </p> <p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.<br>Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!</p><br><p><u>Employee Contract Type:</u></p><br>Local - Fixed Term Employee (Fixed Term)<p><u>Job Description:</u></p><br><p><span><span><span><span><span><span><span>The Executive Assistant is a strategic partner to the National Director, ensuring smooth and efficient management of their priorities and schedule. This role is key in organizing and coordinating meetings, tracking follow-ups, managing communications, supporting high-level governance activities, and enabling the National Director’s office to function at peak effectiveness. It requires discretion, initiative, and the ability to manage multiple demands with professionalism and confidentiality.</span></span></span></span></span></span></span></p><br><p><span><span><span><b><span><span><span><span>Supporting National Director </span></span></span></span></b></span></span></span></p><br><ul><li><span><span><span><span><span><span><span>Coordinate and organize the National Director’s calendar, meetings, travel, and engagements.</span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span>Prepare, and follow up on minutes, actions, and outcomes of National Director’s meetings and engagements.</span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span>Track National Director’s delegated projects to ensure timely progress and reporting.</span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span>Maintain a comprehensive and up-to-date contact database.</span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span>Prepare and facilitate procurement and financial documentation as needed.</span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span>Serve as the primary liaison for internal and external communication on behalf of the National Director</span></span></span></span></span></span></span></li></ul><p><span><span><span><b><span><span><span><span>Supporting Senior Leadership Team</span></span></span></span></b></span></span></span></p><br><ul><li><span><span><span><span><span><span><span>Support SLT meetings: scheduling, documentation, and action tracking.</span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span>Provide executive-level coordination for cross-functional projects.</span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span>Assist with the coordination of events and other office-wide initiatives when required.</span></span></span></span></span></span></span></li></ul><p><span><span><span><b><span><span><span><span>Perform other duties as required</span></span></span></span></b></span></span></span></p><br><ul><li><span><span><span><span><span><span><span>Organize Advisory Council and Board Members’ meetings, including agenda setting, minutes, and follow-ups.</span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span>Coordinate updates for the National Office Risk Register and governance documents.</span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span>Represent the National Director’s office for administrative correspondence as needed.</span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span>Support the National Office’s preparedness for humanitarian and emergency responses.</span></span></span></span></span></span></span></li></ul><p><span><span><span><b><span><span><span><span>Minimum Requirements:</span></span></span></span></b></span></span></span></p><br><ul><li><span><span><span><span><span><span><span>University degree or equivalent in Business Administration, or Law or a related field;</span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span>Minimum 2 years of field experience in an administrative function</span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span>Demonstrated experience and knowledge of assistant practices, including clerical, support functions and systems administration.</span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span>Very Good written and spoken English and Arabic languages</span></span></span></span></span></span></span></li></ul><p><span><span><span><b><span><span><span><span>As a Christian organisation, World Vision is founded on the biblical principles that women and men, girls and boys are created in the image of God, and of Jesus’ love for all people without discrimination. This means that we recognise and affirm the equal worth, dignity and rights of women, men, girls and boys with and without disability and all applicants will be considered for employment without attention to race, colour, religion, sexual orientation, gender identity, national origin, or disability status.</span></span></span></span></b></span></span></span></p><br><p><u>Applicant Types Accepted:</u></p><br>Local Applicants Only </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.<br>Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!</p><br><p><u>Employee Contract Type:</u></p><br>Local - Fixed Term Employee (Fixed Term)<p><u>Job Description:</u></p><br><p><b>Purpose:</b></p><br><ul><li>to ensure cash, commodity food and any other program compliance with WV global standards, donor regulations, sector best practices and audit recommendations.</li><li>for establishing control mechanisms within the Response portfolio to ensure strict adherence to regulations.</li><li>to work closely with all projects leads to build their capacity in meeting key global standards and audit regulations across their projects.</li><li>lead reconciliation processes on a monthly basis across all grants and compile all necessary internal and external reports.</li><li>Lead on all DMT reports and ensure all supporting documents are available.</li></ul><p><b><span>Key Responsibilities:</span></b></p><br><ul><li>Review WV and donor standards and determine the financial and programmatic risk levels across all cash, commodities, food and livelihood projects under the portfolio;</li><li>Develop a clear long term sustainable strategy for managing the identified risks, in clear compliance with WV global standards and previous audit recommendations.</li><li>Conduct review of proposal package to ensure compliance and consistency from an operational view.</li><li>Ensure the standardization of processes and SOPs across different areas.</li><li>Imbed risk management strategies within the process flows and SOPs per grant. Ensure clear control mechanism are in place to adhere to the risk management plan; support the project in the establishment of the SoPs and bring an external eye review.</li><li>Act as a focal point for the Cash and Livelihood portfolio for any external/internal audit mission by leading audit prep spot-checks and ensure projects operate in line with the established control mechanisms and SOPs,</li><li>Ensure all projects are closed out in line with WV global standards. Obtain all necessary sign off before project closure;</li><li>Ensure that all stock (commodities, cards, pins, in kind commodities) are managed and stored in line with global standards and donor regulations.</li><li>Review supporting documents provided by local partners as a means of verification for service delivery or payment issuance;</li></ul><ul><li>Compile and analyze cash, commodities food and livelihood project information (including ATM usage reports, bank statements, warehouse reports, distribution records, student attendance records, cash for work beneficiary count, HH payment list…) in order to complete a full programmatic reconciliation on a monthly basis;</li><li>Monitor the&nbsp; the&nbsp; physical inventory exercise that is being conducted by the compliance and reporting officer for all stock under the portfolio on a monthly basis. Ensure the stock, loss claim and asset registers are updated; Act as a focal point for any inquiry related to the stock management.</li><li>Liaise with internal and external stakeholders in order to obtain timely and accurate supporting documents which will enable reconciliation and reporting.</li><li>Lead on the DMT reporting and act as the accountable person and main focal point in the Portfolio in terms of DMT reporting: (i) Establish a mechanism which will enable rapid and accurate authentication preparation of monthly, quarterly and yearly internal and external reports. (ii) Liaise with other departments (Finance, RAM, M&amp;E, Technical Specialist) in order to obtain their inputs on the reports, (iii) Ensure Reports are&nbsp; compliant with the approved templates and linked to all supporting documents and audit ready. (iv) Ensure that all reports are uploaded on Disaster Grant database, (v) Regular coordination with DMT Reporting and Information Management Unit for any updates related to reporting requirements</li><li>Establish a mechanism, which will enable rapid and accurate authentication preparation of monthly, quarterly and yearly internal and external reports.</li><li>Compile reports/information/data from project coordinators and conduct review and deduplication and provide accurate data to feed in the different internal and external reporting templates.</li></ul><ul><li>Establish a clear, chronological and secure hard and soft copy record filing system across the portfolio. Ensure compliance with the filing system across all projects within the portfolio;</li><li>Liaise with other project coordinators within the Cash and Livelihood Portfolio and other Portfolios in WV Lebanon in order to create synergies and standard systems across the portfolio project by sharing lessons learned, experiences, observations and challenges.</li><li>Provide leadership to the team by mentoring, coaching, and provision of in-house or external training staff to ensure efficiency and high-quality deliverables.</li><li>Establish and maintain a clear communication system with staff which allows for regular: a) progress tracking; b) task assignment; c) problem solving; d) on-the-job capacity building;</li></ul><ul><li>Provide capacity building to all portfolio staff to ensure:</li><li>Heightened awareness of all cash, commodities and food global standards;</li><li>Auditing process and regulations;</li><li>Reporting and recording standards;</li></ul><ul><li>Attend trainings locally and internationally.</li><li>Attend and participate in WVL’s spiritual nurture and other organizational events.</li><li>Responsible of own security and actively contribute to a positive security culture.</li><li>Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.</li><li>Perform other duties as assigned by the Line Manager.</li></ul><p><b>Minimum Requirements:</b></p><br><ul><li>Bachelor’s degree in Business Administration, Data Management or any related field.</li><li>2-4 experience in similar position<br>Experience in auditing cash, commodity and food grants;</li><li>Ability to write reports in a very good level of English and Arabic.</li><li>The position is 95% office based and 5% field based. The position holder will be expected to be available on last minute calls, flexible in working hours and willing to work weekends and holidays as the need arises.</li><li>Ability to work extra hours whenever required in emergency situations and as situation demands.</li></ul><p><b>As a Christian organisation, World Vision is founded on the biblical principles that women and men, girls and boys are created in the image of God, and of Jesus’ love for all people without discrimination. This means that we recognise and affirm the equal worth, dignity and rights of women, men, girls and boys with and without disability and all applicants will be considered for employment without attention to race, colour, religion, sexual orientation, gender identity, national origin, or disability status.</b></p><br><p><u>Applicant Types Accepted:</u></p><br>Local Applicants Only </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.<br>Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!</p><br><p><u>Employee Contract Type:</u></p><br>Local - Fixed Term Employee (Fixed Term)<p><u>Job Description:</u></p><br><p><b>Job Purpose:</b></p><br><p>The Project Officer is responsible for ensuring the efficient and effective implementation of project and grant activities. This includes coordinating project operations, managing field staff and casual workers, maintaining productive relationships with partners and stakeholders, and overseeing day-to-day site activities. The role ensures that all activities are carried out in alignment with organizational policies, donor requirements, safeguarding principles, and community needs. By collecting accurate data, managing documentation, monitoring progress, and ensuring smooth communication and coordination, the Project Officer plays a key role in supporting the successful delivery of projects, promoting accountability, and fostering collaboration with partners and communities.</p><br><p><b>Ensure Implementation and Coordination</b></p><br><ul><li>Implement assigned activities in line with weekly work plans and guidance provided by the Project Coordinator.</li><li>Supervise field activities and support teams to ensure operations are carried out efficiently, safely, and in an organized manner.</li><li>Ensure compliance with organizational policies, donor requirements, safeguarding standards, and operational procedures.</li><li>Identify and address challenges arising during implementation and escalate issues when needed.</li><li>Support coordination with partners, stakeholders, suppliers, and community representatives to facilitate smooth implementation of activities.</li><li>Assist in the procurement and logistical follow-up of items and services in line with approved budgets and organizational procedures.</li><li>Support data collection, documentation, and reporting processes to ensure accuracy and accountability.</li><li>Maintain effective communication with the Project Coordinator and relevant teams regarding progress, challenges, and field updates.</li></ul><p><b>Relationship Management</b></p><br><ul><li>Maintain and strengthen relationships with partners, ensuring effective collaboration and communication.</li><li>Act as a liaison between the organization and partners during response activities.</li></ul><p><b>Communication, Coordination and support</b></p><br><ul><li>Coordinate and communicate effectively with casual workers to ensure alignment with response objectives.</li><li>Provide clear instructions and resolve any concerns or issues raised.</li><li>Support the overall coordination of grant activities to ensure timely and effective implementation.</li><li>Contribute to the preparation of reports, updates, and evaluations.</li><li>Assist in any other tasks as directed by the supervisor to support the success of the emergency response.</li></ul><p><b>Handle Reporting, Recording and Proposal Development</b></p><br><ul><li>Deliver high quality, accurate and timely daily reports;</li><li>File all relevant project documents in line with WV’s requirements for project auditing;</li><li>Track task progress in line with the established tracking system;</li><li>Handle stock (pins and cards) in line with WV’s policies;</li><li>Conduct data gathering for project amendments and proposals;</li></ul><p><b>Data Collection and File management</b></p><br><ul><li>Collect and compile data related to distributions, site operations, and partner activities.</li><li>Maintain accurate and up-to-date records for reporting and accountability purposes.</li><li>Analyse data to provide insights and recommendations for improved operations.</li><li>Organize and manage both physical and digital files related to response operations.</li><li>Ensure that documentation is complete, accessible and compliant with WV standards.</li></ul><p><b>Handle distribution</b></p><br><ul><li>Ensure that beneficiaries sign or thumbprint against their names on the beneficiary lists as proof that they have been received kits.</li><li>Support team leader in ensuring that all distribution-supporting documents are in place (Beneficiaries list, issuance note, return note, Daily distribution report…).</li><li>Support Project Coordinator in preparing daily distribution reports as per donor and WV required templates.</li><li>Report any issues/challenges faced at field level to Project Coordinator.</li><li>Make sure to refer any protection case to Project Coordinator.</li></ul><p><b>Perform other duties as required</b></p><br><ul><li>Attend and participate in WVL’s spiritual nurture and other organizational events</li><li>Responsible of own security and actively contribute to a positive security culture</li><li>Report CP incidents as per the safeguarding policy guidelines.</li><li>Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager</li><li>Perform other duties as assigned by Line Manager</li></ul><p><b>Minimum Requirements:</b></p><br><ul><li>Bachelors’ degree in business administration, Social Sciences or any related field.</li><li>A minimum of 2-years’ experience in humanitarian or development programs, particularly in emergency response.</li><li>Experience in distribution, partner management and site operations</li><li>Fluent in written and Spoken English &amp; Arabic</li><li>Willingness to travel up to 70% to field sites.</li><li>Strong organizational and coordination skills.</li><li>Excellent interpersonal and communication skills.</li><li>Proficiency in data collection tools and Microsoft Office Suite.</li><li>Ability to work under pressure and adapt to changing priorities.</li></ul><p><b><span><span>As a Christian organisation, World Vision is founded on the biblical principles that women and men, girls and boys are created in the image of God, and of Jesus’ love for all people without discrimination. This means that we recognise and affirm the equal worth, dignity and rights of women, men, girls and boys with and without disability and all applicants will be considered for employment without attention to race, colour, religion, sexual orientation, gender identity, national origin, or disability status.&nbsp;</span></span></b></p><br><p><u>Applicant Types Accepted:</u></p><br>Local Applicants Only </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.<br>Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!</p><br><p><u>Employee Contract Type:</u></p><br>Local - Fixed Term Employee (Fixed Term)<p><u>Job Description:</u></p><br><p><b>Job Purpose:</b></p><br><p>The Project Officer is responsible for ensuring the efficient and effective implementation of project and grant activities. This includes coordinating project operations, managing field staff and casual workers, maintaining productive relationships with partners and stakeholders, and overseeing day-to-day site activities. The role ensures that all activities are carried out in alignment with organizational policies, donor requirements, safeguarding principles, and community needs. By collecting accurate data, managing documentation, monitoring progress, and ensuring smooth communication and coordination, the Project Officer plays a key role in supporting the successful delivery of projects, promoting accountability, and fostering collaboration with partners and communities.</p><br><p><b>Ensure Implementation and Coordination</b></p><br><ul><li>Implement assigned activities in line with weekly work plans and guidance provided by the Project Coordinator.</li><li>Supervise field activities and support teams to ensure operations are carried out efficiently, safely, and in an organized manner.</li><li>Ensure compliance with organizational policies, donor requirements, safeguarding standards, and operational procedures.</li><li>Identify and address challenges arising during implementation and escalate issues when needed.</li><li>Support coordination with partners, stakeholders, suppliers, and community representatives to facilitate smooth implementation of activities.</li><li>Assist in the procurement and logistical follow-up of items and services in line with approved budgets and organizational procedures.</li><li>Support data collection, documentation, and reporting processes to ensure accuracy and accountability.</li><li>Maintain effective communication with the Project Coordinator and relevant teams regarding progress, challenges, and field updates.</li></ul><p><b>Relationship Management</b></p><br><ul><li>Maintain and strengthen relationships with partners, ensuring effective collaboration and communication.</li><li>Act as a liaison between the organization and partners during response activities.</li></ul><p><b>Communication, Coordination and support</b></p><br><ul><li>Coordinate and communicate effectively with casual workers to ensure alignment with response objectives.</li><li>Provide clear instructions and resolve any concerns or issues raised.</li><li>Support the overall coordination of grant activities to ensure timely and effective implementation.</li><li>Contribute to the preparation of reports, updates, and evaluations.</li><li>Assist in any other tasks as directed by the supervisor to support the success of the emergency response.</li></ul><p><b>Handle Reporting, Recording and Proposal Development</b></p><br><ul><li>Deliver high quality, accurate and timely daily reports;</li><li>File all relevant project documents in line with WV’s requirements for project auditing;</li><li>Track task progress in line with the established tracking system;</li><li>Handle stock (pins and cards) in line with WV’s policies;</li><li>Conduct data gathering for project amendments and proposals;</li></ul><p><b>Data Collection and File management</b></p><br><ul><li>Collect and compile data related to distributions, site operations, and partner activities.</li><li>Maintain accurate and up-to-date records for reporting and accountability purposes.</li><li>Analyse data to provide insights and recommendations for improved operations.</li><li>Organize and manage both physical and digital files related to response operations.</li><li>Ensure that documentation is complete, accessible and compliant with WV standards.</li></ul><p><b>Handle distribution</b></p><br><ul><li>Ensure that beneficiaries sign or thumbprint against their names on the beneficiary lists as proof that they have been received kits.</li><li>Support team leader in ensuring that all distribution-supporting documents are in place (Beneficiaries list, issuance note, return note, Daily distribution report…).</li><li>Support Project Coordinator in preparing daily distribution reports as per donor and WV required templates.</li><li>Report any issues/challenges faced at field level to Project Coordinator.</li><li>Make sure to refer any protection case to Project Coordinator.</li></ul><p><b>Perform other duties as required</b></p><br><ul><li>Attend and participate in WVL’s spiritual nurture and other organizational events</li><li>Responsible of own security and actively contribute to a positive security culture</li><li>Report CP incidents as per the safeguarding policy guidelines.</li><li>Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager</li><li>Perform other duties as assigned by Line Manager</li></ul><p><b>Minimum Requirements:</b></p><br><ul><li>Bachelors’ degree in business administration, Social Sciences or any related field.</li><li>A minimum of 2-years’ experience in humanitarian or development programs, particularly in emergency response.</li><li>Experience in distribution, partner management and site operations</li><li>Fluent in written and Spoken English &amp; Arabic</li><li>Willingness to travel up to 70% to field sites.</li><li>Strong organizational and coordination skills.</li><li>Excellent interpersonal and communication skills.</li><li>Proficiency in data collection tools and Microsoft Office Suite.</li><li>Ability to work under pressure and adapt to changing priorities.</li></ul><p>&nbsp;<b>As a Christian organisation, World Vision is founded on the biblical principles that women and men, girls and boys are created in the image of God, and of Jesus’ love for all people without discrimination. This means that we recognise and affirm the equal worth, dignity and rights of women, men, girls and boys with and without disability and all applicants will be considered for employment without attention to race, colour, religion, sexual orientation, gender identity, national origin, or disability status.&nbsp;</b></p><br><p><u>Applicant Types Accepted:</u></p><br>Local Applicants Only </div>