DevOps Engineer Jobs in Lebanon

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia.<br> Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech.<br> Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability.<br> Role Type: Full-time Engagement: Independent Contractor Job Summary We are looking for a driven, confident, and results-oriented Sales Development Representative who is fluent in both Arabic and English to join a fast-paced B2B sales environment.<br> This is a high-volume outbound sales role for someone who is comfortable prospecting, generating leads, speaking with business decision-makers, and consistently making 80–100 outbound calls per day.<br> The ideal candidate has hands-on B2B sales and lead generation experience, excellent communication skills, and the resilience to thrive in a target-driven environment.<br> Key Responsibilities Make 80–100 outbound calls per day to prospective B2B customers.<br> Research, identify, and qualify potential business prospects and decision-makers.<br> Generate new leads through proactive outbound prospecting and cold calling.<br> Engage prospects confidently in both Arabic and English .<br> Understand prospects' business needs and identify potential sales opportunities.<br> Qualify leads based on established criteria and progress suitable prospects through the sales pipeline.<br> Schedule qualified meetings and demos for the wider sales team.<br> Maintain accurate prospect information, activities, and follow-ups within the CRM.<br> Consistently work toward individual and team KPIs, including call volume, qualified opportunities, and meetings booked.<br> Follow up persistently and professionally with prospects across multiple touchpoints.<br> Collaborate with sales leadership to continuously improve outreach strategies, messaging, and conversion rates.<br> Fully remote role with flexible working hours Work with high-growth international companies Clear career progression to Account Executive and beyond Performance-based bonuses and incentives Direct hire with global clients (not outsourced) Ongoing training, mentorship, and sales development support Fluent Arabic speaker – essential.<br> Fluent spoken and written English – essential.<br> Previous B2B sales experience is required.<br> Proven experience in lead generation, outbound prospecting, or cold calling.<br> Comfortable completing 80–100 outbound calls daily.<br> Strong telephone communication and objection-handling skills.<br> Confident engaging with business owners, managers, executives, and other decision-makers.<br> Experience using a CRM and maintaining accurate sales activity records.<br> Strong organizational and follow-up skills.<br> Resilient, self-motivated, competitive, and comfortable working toward ambitious sales targets.<br> Reliable internet connection and a professional remote working environment.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>The Economic and Social Commission for Western Asia forms part of the United Nations Secretariat and, like the other regional commissions, operates under the supervision of the United Nations Economic and Social Council. ESCWA comprises 21 Arab countries in Western Asia and North Africa. ESCWA provides a framework for the formulation and harmonization of sectoral policies for member countries, a platform for congress and coordination, a home for expertise and knowledge, and an information observatory. ESCWA activities are coordinated with the divisions and main offices of the Headquarters of the United Nations, specialized agencies, and international and regional organizations, including the League of Arab States and its subsidiary bodies, and the Gulf Cooperation Council. This temporary position is located in the United Nations Economic and Social Commission for Western Asia (ESCWA) in the Climate Change and Natural Resource Sustainability Cluster. The Research Assistant works under the overall supervision of the Climate Change and Natural Resource Sustainability Cluster Lead and reports directly to a Senior Programme Officer.<br> Responsibilities<br>Within delegated authority, the Research Assistant will be responsible for the following duties: • Researches, extracts and compiles basic information and technical data on specific programmes/projects on climate change, agriculture, food systems and the environment. • Sorts, consolidates, extracts and processes data, including geospatial data, and enters into relevant database. • Assists in monitoring developments/issues on climate change, agriculture, resilient food system pathways and related environmental subjects by collecting, selecting, analysing and compiling materials from multiple sources, e.g., relevant databases, the library and the Internet. • Assembles original statistical and geostatistical materials; adjusts reported data from different sources and loads data into computerized database system or report templates. • Assists in the identification, evaluation and examination of indicators and data sets for accuracy, clarity and validity. • Assists in the maintenance of relevant computerized databases. • Prepares a variety of reports, presentations, tables, lists, graphs, charts, maps and/or diagrams for information and review by senior officers. • Prepares abstracts/bibliographic descriptions and bibliographies for inclusion in documents, reports and publications. • Takes notes and drafts executive summaries of meetings. • Collects organizes and disseminates relevant UN and media information. • Co-ordinates and supports the set up of national and regional meetings and consultations, and appropriate follow-up including the preparation of meeting reports and key messages. • Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. • Assists with visualizations and updating information material such as web pages or brochures. • Performs other related work as required.<br> Competencies<br>• PROFESSIONALISM: Ability to research, interpret and analyse a wide variety of data, including geospatial data. Knowledge of climate change and resilient food systems. Knowledge of internal policies, processes and procedures. Demonstrates use of initiative and ability to make appropriate linkages between areas of work related to climate change and food systems, providing appropriate data analytics and geospatial analysis. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. • TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. • PLANNING&amp; ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.<br> Education<br>High school diploma or equivalent is required. Master’s degree in agriculture is desirable.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>A minimum of five years of experience in collecting and researching data on sustainable development and environment is required. The minimum years of relevant experience is reduced to 3 for candidates who possess a first-level university degree or higher. A minimum of one year of experience in data analytics related to climate change, food systems or related area is desirable. Experience in ArcGIS or QGIS tools is required. Experience working in the Arab region is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is required. French is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br><b>Arabic</b>UN Level IIUN Level IIUN Level IIUN Level II<br>Desirable LanguagesLanguageReadingWritingListeningSpeaking<br><b>French</b>UN Level IUN Level IUN Level IUN Level I<br> <br> Assessment<br>Evaluation of qualified candidates may include assessment(s) which may be followed by an interview.<br> Special Notice<br>• This position is temporarily available until 31 December 2026. Extension of the appointment is subject to availability of funding, continued need for the position, and the satisfactory performance of the incumbent. • If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. • While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. • The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. • This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. • Candidates are fully responsible for all arrangements and costs for attending all assessments and interviews. All candidates shall receive the same notice period for attending the assessments and interviews. • The candidate is fully responsible for all costs and arrangements related to travel and relocation (including visas and permits) to the duty station and for continued employment at ESCWA. • Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. • Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service. • At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. • Limitation of General Service Category: This position falls under the General Service category. If selected and you wish to be considered for a future position in the Professional category, please note that you must first separate from the Organization and acquire the required professional skills through academic training or professional experience to be considered as an external candidate. Alternatively, you can apply for and succeed in the YPP General Service to Professional category (G-to-P) competitive examination.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The Maintenance Manager, under the supervision of the ADOE is responsible for supporting, supervising, scheduling and motivating the hotel maintenance team while making sure the overall corrective and preventive maintenance is completed.<br>Responsible, under the supervision of the ADOE, to coordinate and manage the day to day repair and maintenance of the building engineering asset and including Fire, Life and Safety systems equipment.<br>The Maintenance Manager oversees the engineering operation of the hotel and reports to the ADOE on a day to day basis. S/he supervises engineering team members under his responsibility for high level of performance, quality of work and attendance.<br>S/he prepares periodic (weekly, monthly, etc.) visits, inspections in accordance with the preventive maintenance plan, workload or priorities for approval by the Assistant Director of Engineering, as well as strictly monitors and follow-ups on Fire, Life and Security Brand Standards.<br><br>The job of <strong>Maintenance Manager </strong>is executed satisfactorily when:<br><ul><li>For employees under him, completes, evaluates and follows-up on employee performance reviews TTTT and six month’s progress reports on a timely basis.&nbsp;</li><li>Maintains all hotel building and equipment in a good and neat condition.&nbsp;</li><li>Ensures that effective and concise preventative maintenance schedules are followed.&nbsp;</li><li>Efficiently communicates overall repair and maintenance status to the ADOE on a daily basis.&nbsp;</li><li>Maintains all the fire-life-safety equipment in first class order.</li><li>Ensures that the fire-life-safety first response team has a complete understanding of all procedures, equipment and alarms.</li><li>Establishes good working relationships with suppliers whom will furnish reliable 24-hour emergency service.</li><li>Compiles a monthly consumption report on heat, light and power to include electricity, gas, steam and water and submits to the ADOE.</li><li>Ensures all engineering team members under the direction of the Assistant Director of Engineering / Director of Engineering are exposed to hotel internal and external training on an on-going basis Ensures regular training is given to the engineering team members under his direct supervision.</li><li>Ensures effective inter-departmental communication and good relations between the engineering team members and members of fellow departments within the hotel.</li><li>Prepares and follow through on any projects as outlined by Director of Engineering and /or Assistant Director of Engineering.&nbsp;</li><li>Ensures all public areas are patrolled daily and all lighting is in good order.&nbsp;</li><li>Ensures all engineering team members are permanently well groomed and in uniform.</li><li>Under ADOE supervision, develops and maintain an energy conservation program allowing the hotel to meet its annual budget target.</li><li>Prepares purchase requisitions and submits to the Purchasing Manager.</li><li>Supervises maintenance operations whilst ensuring compliance with all engineering policies, procedures, standards and satisfaction of guests’ needs.</li><li>Regularly inspects all building areas and take any necessary corrective or preventive actions.</li><li>Implements guestrooms and guest corridors corrective and preventive maintenance.</li><li>Under ADOE supervision, coordinates, reviews and ensures compliance of M&amp;E agreements.</li><li>Participates in the planning and set up for hotel special functions and festive seasons and organize the necessary actions.</li><li>Conducts oneself in a professional manner at all times to reflect the high standards of Kempinski Hotels and encourage staff to do the same.</li><li>Maintains a good working relationship with other employees, providing instruction and encouragement as needed.</li><li>Ensures a clean, neat and organized workshop area.</li><li>Performs to any other tasks or projects as assigned by Director of Engineering and /or Assistant Director of Engineering.</li><li>Be on call (alternatively with any other engineering members) after normal working hours and coordinate tradespersons after hours if needed.</li><li>Attends meetings and training sessions as required.</li><li>Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br> </div>

General Objective <br>The content Creator and Social Media Officer develops and manages engaging, creative, and consistent digital content to strengthen brand awareness, promote products and activities, increase audience engagement, and support the commercial and social objectives of La Boutique Sociale and arcenciel by ensuring effective social media management and communicate the organization's commitment to sustainability, reuse, circular fashion, and social impact. <br> <br>General Tasks <br> <br>1. Content Creation & Planning <br> <br>Develop monthly and weekly content calendars for assigned accounts, aligned with campaigns, product launches, sales priorities, and key dates. <br>Create content including photos, videos, Reels, Stories, posts, carousels, campaigns, and promotional materials. <br>Photograph and film products, fashion pieces, styled looks, stores, team members, activities, events, and behind-the-scenes content. <br>Write engaging captions, headlines, calls-to-action, and hashtags in Arabic, English, and French as relevant to each audience. <br>Edit and adapt content to each platform's formats and best practices while maintaining consistent brand quality. <br>Represent the brands on camera when needed, communicating their identity, products, stories, and values. <br>Research sustainable fashion, second-hand, vintage, upcycling, circular fashion, textile waste, reuse, and industry trends to develop relevant content ideas. <br>Highlight the social and environmental impact of La Boutique Sociale and arcenciel through storytelling. <br>2. Social Media & Community Management <br> <br>Publish and schedule approved content according to the content calendar. <br>Manage daily activity across assigned social media accounts (e.g., Instagram, Facebook, TikTok). <br>Monitor and respond to comments, messages, mentions, and tags within agreed response times, referring sales and order inquiries to the relevant team. <br>Engage with followers and customers and communicate relevant information about products, stores, events, and activities. <br>Escalate complaints, negative comments, or sensitive issues to the direct supervisor in line with approved procedures. <br>Monitor trends, formats, sounds, and relevant topics to identify content opportunities. <br>Identify and coordinate collaborations with relevant influencers, content creators, and partner accounts, in line with approved guidelines. <br>3. Product, Commercial & Event Content <br> <br>Create content that supports product visibility, sales, campaigns, and brand awareness, and drives traffic to the websites and stores. <br>Coordinate with the E-Commerce & Sales Channels Officer and relevant teams to obtain accurate product information, prices, availability, and promotions. <br>Cover selected markets, pop-ups, workshops, events, and campaigns through photos, videos, and live Stories. <br>Participate in and represent the brands at exhibitions, vintage markets, pop-ups, workshops, and promotional events. <br>Prepare pre-event, live, and post-event content. <br>4. Content Organization & Coordination <br> <br>Maintain an organized digital library of photos, videos, graphics, and published content. <br>Coordinate with employees and relevant teams to collect information and content requirements. <br>Submit content for review and approval and apply required revisions. <br>Maintain updated content calendars, files, and publication records. <br>5. Performance Monitoring <br> <br>Monitor weekly and monthly performance across all assigned accounts. <br>Track key indicators such as reach, views, engagement rate, follower growth, saves, shares, messages received, and website link clicks. <br>Identify successful and underperforming content and recommend improvements. <br>Prepare a monthly performance report for the direct supervisor, including insights and recommendations for the following month. <br>6. Brand Representation <br> <br>Ensure all content respects the approved brand identity, visual guidelines, tone of voice, and communication standards. <br>Ensure accurate and respectful representation of employees, clients, partners, and beneficiaries, and obtain their consent before photographing or filming them. <br>Ensure communication reflects arcenciel’s values of social impact, sustainability, reuse, circularity, community engagement and inclusion. <br>Working Conditions <br>Job Constraints: Occasional evening and weekend work during events, markets, and pop-ups; travel within Lebanon; handling and transporting products and display materials. <br>Tools, Software used: Instagram, Facebook, TikTok, Meta Business Suite, CapCut or similar video-editing apps, Canva, photo-editing tools, social media scheduling tools, AI-powered tools for content support, and photography equipment or smartphone cameras. <br>Workplace: Sed el Bauchrieh, with field work at events, markets, pop-ups, and partner locations. <br>Working Schedule: From Monday To Friday, 8 hours per day <br> <br> <br>Requirements <br>Skill set and competencies <br>Passion for fashion, styling, creativity, and visual storytelling. <br>Basic understanding of the fashion industry

General Objective <br> <br>The E-Commerce & Sales Channels Officer manages and develops the e-commerce platforms and sales channels of La Boutique Sociale and Inventi Studio, contributing to increased sales, improved customer experience, expanded commercial partnerships, and sustainable business growth to ensure accurate product information, efficient online sales operations, and the development of new commercial opportunities, in coordination with the relevant internal teams in alignment with arcenciel’s mission and values. <br> <br> <br>General Tasks <br> <br>1. E-Commerce & Website Management <br> <br>Manage and regularly update the La Boutique Sociale and Inventi Studio websites, ensuring content, prices, and stock levels are accurate at all times. <br>Upload new products with high-quality photographs, engaging and search-friendly descriptions, accurate prices, and complete product information (sizes, measurements, materials, condition, and care). <br>Coordinate with the photographer to receive, select, organize, and prepare product images for online publication. <br>Take product photographs when needed and use AI and photo-editing tools to enhance product presentation responsibly, without misrepresenting the colour, condition, or quality of items. <br>Create and update website banners, product categories, collections, and promotional sections to improve navigation and the customer experience. <br>Keep online stock synchronized with stores and events, promptly removing or marking sold items, particularly unique second-hand, vintage, and upcycled pieces. <br>Coordinate with the Operations team on online order processing, delivery, exchanges, and returns, and follow up on order-related customer inquiries. <br>Regularly test the websites (checkout, payment, links, and mobile display) and report technical issues to the relevant service provider. <br> <br>2. Online Sales Channels & Marketplace Management <br> <br>Manage product listings across external marketplaces, partner websites, social commerce channels (e.g., Instagram and Facebook Shops, WhatsApp Business catalogue), and other online sales platforms. <br>Select, prepare, photograph, describe, and upload suitable products for each channel according to its requirements and audience. <br>Coordinate product placement and collaborations with external platforms and online retailers. <br>Monitor product availability, pricing consistency, listing quality, and sales performance across all channels. <br>Identify and assess new online marketplaces and digital platforms that could expand the brands' reach and generate additional revenue, including their commission and logistics terms. <br> <br>3. Sales Growth & Commercial Development <br> <br>Identify opportunities to drive customer traffic to the websites, stores, and sales events. <br>Propose promotional campaigns, product launches, seasonal offers, bundles, and other sales initiatives in coordination with the Marketing & Communication team. <br>Coordinate website announcements, promotional updates, and sales campaigns with the Content Creator & Social Media Officer and other relevant teams. <br>Track key sales indicators such as revenue per channel, number of orders, average order value, conversion rate, best- and slow-selling items, and returns. <br>Prepare a monthly sales report highlighting performance by channel, new opportunities, challenges, and recommendations for growth. <br> <br>4. Partnerships, Networking & New Sales Opportunities <br> <br>Identify and develop relationships with potential retail partners, concept stores, boutiques, online platforms, businesses, and other relevant organizations. <br>Build partnerships that enable the brands' products to be sold, displayed, or promoted through new outlets and sales channels. <br>Initiate and follow up on collaborations, pop-ups, consignment opportunities, and joint promotional activities. <br>Present the brands and their products professionally to potential partners and negotiate collaboration terms (e.g., consignment, commission, pop-up conditions) within the organization's approved framework, referring final agreements for approval. <br>Maintain an updated database of contacts, partnership opportunities, agreed terms, and follow-up actions. <br>Proactively develop a network of contacts that contributes to business development, brand visibility, and sustainable sales growth. <br> <br>5. Events, Pop-Ups & Exhibitions <br> <br>Identify suitable events, markets, and venues to showcase and sell the brands' products. <br>Participate in exhibitions, markets, pop-ups, and other sales-related events. <br>Coordinate with internal teams to prepare products, pricing, displays, and promotional materials. <br>Track stock and sales during events and reconcile them with the Operations team afterwards. <br>Engage with potential customers, partners, and collaborators, and collect customer contacts (with their consent) to grow the customer base. <br>Follow up with contacts made during events to convert networking opportunities into sales and partnerships. <br> <br>6. Responsible Communication & Alignment with arcenciel’s

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>The Economic and Social Commission for Western Asia (ESCWA unescwa.org) forms part of the United Nations Secretariat and, like the other regional commissions, operates under the supervision of the United Nations Economic and Social Council. ESCWA comprises 21 Arab countries in Western Asia and North Africa. ESCWA provides a framework for the formulation and harmonization of sectoral policies for member countries, a platform for congress and coordination, a home for expertise and knowledge, and an information observatory. ESCWA is commitment to advance just, peaceful and inclusive societies, especially for people living under occupation, in conflict or post conflict settings, and to improve governance and strengthen effective, efficient and accountable public institutions and service delivery. Reporting to the Deputy Executive Secretary for Programmes and under the overall supervision of the Executive Secretary, the Director will lead Cluster 6 “Governance and Conflict Prevention”; overseeing its substantive and operational work.<br> Responsibilities<br>The Director of the Governance and Conflict Prevention Cluster will be responsible for carrying out the following functions: - Formulate and implement the substantive work programme of UNESCWA Governance and Conflict Prevention Cluster. Direct the activities and manage resources of Cluster 6, provide guidance supervision to substantive methodological and development in areas of governance and conflict analysis mitigation, and its spillover effects. - Undertake and oversee the programmatic and administrative tasks necessary for the functioning of Cluster 6, including resource mobilization, the preparation of budgets, reporting on budget/programme performance, and evaluation of staff performance. - Ensure that programed activities and analytical deliverables are carried out in timely fashion, and with high quality, and based on comprehensive and evidence-based data. - Advise the Executive Secretary and the Deputy for Programmes on strategic direction of programmatic work, technical cooperation, relationships with Member States, regional and global developmental partners and stakeholders, as well as other programmatic policy issues in relation to countries in transition, emerging trends, institutional development, peacebuilding, crisis management, conflict mitigation and institutional recovery; - Oversee technical cooperation, capacity-building initiatives, and change management programmes to support member states in adopting evidence-based policies and sustainable development practices. - Identify broad strategies required for the improvement of programme and highlight risks to planned delivery, proposing mitigating measures. - Coordinate and oversee the preparation of reports for presentation to UNESCWA intergovernmental bodies, as appropriate; - Undertake any other functions as assigned by senior management.<br> Competencies<br>Professionalism - Knowledge of socio-economic development and conflict related issues, in general and in Arab States/ESCWA countries in particular, and a publication record on the Arab Region in refereed Journals; ability to produce reports and papers on technical issues and to review and edit the work of others; shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Communication - Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match the audience; demonstrates openness in sharing information and keeping people informed. Planning and Organizing - Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. Leadership - Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands; provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. Vision - Identifies strategic issues, opportunities and risks; clearly communicates links between the Organization's strategy and the work unit's goals; generates and communicates broad and compelling organizational direction, inspiring others to pursue that same direction; conveys enthusiasm about future possibilities.<br> Education<br>Advanced University Degree (Master's degree or equivalent) preferably in one or more of the following disciplines: economics, development economics, law, political science, public administration, social sciences or related field. A first-level university degree in addition to qualifying experience may be accepted in lieu of the advanced university degree.<br> Job - Specific Qualification<br>Ph.D degree in economics, development economics, law, political science, public administration, social sciences or related field is desirable. <br> Work Experience<br>At least 15 years of progressively responsible work experience at the international and regional level in high level research and analysis on development issues is required. At least five years experience in conflict analysis and governance, including experience in directing such research, and in managing development programmes is required. Experience in policy and technical development in areas of conflict, institutional building or research and innovative programme is required. A minimum of five years of strategic and managerial experience in managing complex development projects in conflict and / or post conflict settings is required. Experience in forming partnerships in the fields of conflict and institutional building is desirable. Experience working with the United Nations Common System or other international organizations is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, Arabic is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br><b>Arabic</b>UN Level IIUN Level IIUN Level IIUN Level II<br> <br> Assessment<br>Evaluation of qualified candidates may include one or more assessments which may be followed by a competency-based interview.<br> Special Notice<br>• This position is temporarily available for three months from the date of appointment/assignment. Extension of the appointment/assignment is subject to the availability of the post or funds, budgetary approval, extension of the mandate, continued need for services, and satisfactory performance. • A current staff member who holds a fixed-term, permanent or continuing appointment may apply for temporary positions no more than one level above her or his current grade. • If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. • Internal Applicants – when completing the Candidate Profile form, ensure ALL fields, ALL professional experience and contact information are completed and up to date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you. • While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. An external candidate selected for this position is bound by the prevailing condition of the staff selection system under ST/AI/2025/3, as amended, and ST/AI/2026/2. A staff member holding a temporary appointment who is recruited in the Professional and above categories on a temporary appointment, and placed on a position authorized for one year or longer may not apply for or be reappointed to her/his current position within six months of the end of her/his current service. • At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. • The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. • Upon separation from service, including, but not limited to, expiration or termination of, or resignation from, a fixed-term, continuing or permanent appointment, a former staff member will be ineligible for re-employment on the basis of a temporary appointment for a period of 31 days following the separation. In the case of separation from service on retirement, a former staff member will be ineligible for re-employment for a period of three months following the separation. This equally applies, mutatis mutandis, with respect to a former or current staff member who has held or holds an appointment in another entity applying the United Nations Staff Regulations and Rules and who applies for a temporary position with the Secretariat. • Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. • Individual Contractors and Consultants who have worked within the UN Secretariat in the last six months, irrespective of the administering entity, are ineligible to apply for or be appointed to any professional and higher temporary or fixed-term positions, within six months of the end of their current or most recent service. For such positions, at least six months need to have elapsed between the end of a consultancy or individual contract and the time of application and consideration for an appointment as a staff member under the Staff Rules and Regulations of the United Nations. • Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. • Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Save the Children International has an exciting opportunity for a<b>Lead, Employee Relations (Investigations)</b>to join our <b>global team</b>.</p><br><p><b>Team purpose</b></p><br><p>To help make SCI a great place to work by creating a safe, respectful, fair and accountable working environment where people feel supported and concerns are addressed effectively. The Employee Relations team provides expert guidance, leads high-quality investigations and complex case management, and builds organisational capability to prevent and resolve workplace concerns fairly, consistently and at the right level. Through data, insights and lessons from cases, the team identifies systemic issues, strengthens leadership and management practice, and drives continuous improvement in the employee experience and organisational culture across SCI.</p><br><p><b>Role purpose</b></p><br><p>To lead SCI’s grievance investigations capability, ensuring concerns are investigated fairly, consistently, proportionately and to a high professional standard. The role provides senior oversight of senior, complex and high-risk cases, develops a skilled investigations team and safeguards the integrity, quality and timeliness of the investigation process. Through strong partnerships, case insights and organisational learning, the role helps identify systemic risks, strengthen practice and contribute to a safe and respectful working environment.</p><br><ul> <li><b>Job Title:</b> Lead, Employee Relations (Investigations)</li> <li><b>Reports To:&nbsp;</b>Director, People &amp; Organisation Effectiveness (Interim)</li> <li><b>Work Pattern:</b> Hybrid/Remote with flexible working options available</li> <li><b>Location:</b> Any approved Save the Children International office location. For a full list of locations that Save the Children International can hire in, please visit:&nbsp;SCI Careers&nbsp;</li> <li><b>Required Time Zone:&nbsp;</b>Any</li> <li><b>Contract Length:</b> Permanent</li> <li><b>Right to Work:</b> The successful candidate must have the right to work in the country where the role is based, for the duration of employment.&nbsp;</li> <li><b>Language Requirements:&nbsp;</b>English</li> <li><b>International Travel:</b> up to 5%</li> <li><b>People Management:</b> Number of people managed in total: 3-4</li> <li><b>Remit:&nbsp;</b>Global</li></ul><p><b>Principal Accountabilities</b></p><br><ul> <li>Lead, manage and develop a team of specialist investigators, setting and maintaining high professional standards for investigative planning, methodology, evidence assessment, recommendations and report writing.</li> <li>Create an environment where investigators can exercise independent professional judgement whilst maintaining robust quality assurance mechanisms and providing senior challenge where required to ensure decisions remain impartial, consistent and defensible to internal stakeholders and the communities we serve</li> <li>Maintain effective oversight of the grievance investigation caseload, ensuring concerns are handled swiftly, compliantly and proportionately and workloads are balanced whilst timelines are met, and emerging risks, delays, or barriers to progression are proactively addressed or escalated.&nbsp;</li> <li>Lead investigations into high risk grievances against senior leaders, ensuring they are addressed fairly, consistently and in accordance with SCI’s Safe and Respectful Working Environment Policy and Grievance Procedure.&nbsp;</li> <li>Ensure a person-centred approach throughout the investigation process, recognising the wellbeing, needs and rights of individuals affected by a concern and ensuring all parties are treated with dignity, fairness and respect.&nbsp;</li> <li>Build trusted relationships with senior leaders, Country Offices and functions including Risk, Legal, Safety and Security and the wider People team, navigating competing perspectives whilst aligning to confidentiality protocols and protecting the integrity of the investigation process.</li> <li>Proactively identify recurring themes to escalate systemic issues, areas of organisational risk and opportunities for improvement, providing actionable insights that strengthen SCI’s approach to maintaining a safe and respectful working environment.</li></ul><p><b>Experience and Skills</b></p><br><p><i><b>Essential</b></i></p><br><ol> <li>Substantial experience overseeing and/or conducting complex and sensitive investigations into grievances across multiple countries in which SCI operates.</li> <li>Demonstrable expertise and experience advising on relevant employment law and its application to case management in SCI’s operating contexts.</li> <li>Proven ability to lead, manage and develop a team, setting clear expectations for quality, timeliness and professional standards and providing effective technical supervision, coaching and quality assurance.</li> <li>Demonstrable experience managing a complex investigation caseload, effectively prioritising high-risk and sensitive concerns, monitoring progress against agreed timelines and proactively addressing barriers, delays and capacity constraints.</li> <li>Ability to exercise independent and balanced judgement to reach well-reasoned findings when dealing with sensitive employee relations concerns, including navigating conflicting evidence, complex stakeholder dynamics and matters involving significant organisational, legal or reputational risk.</li> <li>Highly developed interpersonal, listening and questioning skills, with the ability to build trust and engage sensitively and effectively with reporters, impacted individuals, subjects of concern, witnesses and other stakeholders throughout the investigation process.</li> <li>Significant experience applying continuous learning to continually innovate and improve existing ways of working, investigation frameworks, methodologies or quality assurance processes.&nbsp;</li> <li>Demonstrates strong cultural awareness and inclusive leadership, with the ability to recognise and adapt to cultural considerations and the implications of power dynamics when leading investigations and investigation teams</li></ol><p><i><b>Desirable</b></i></p><br><ol> <li>Experience of leading investigations within an international, federated, humanitarian or similarly complex organisation.</li> <li>Significant experience in a generalist HR, talent acquisition or as a paralegal/legal counsel&nbsp;</li> <li>Professional proficiency in French, Spanish or Arabic would be highly desirable</li></ol><p><b>Education and Qualifications&nbsp;</b></p><br><p><b>Desirable</b></p><br><ul> <li>Professional training, qualification or accreditation in workplace investigations, employee relations, HR, law or another relevant discipline, or equivalent experience&nbsp;</li></ul><p><b>Working at Save the Children&nbsp;International</b></p><br><p>Save the Children&nbsp;is the world's leading organisation for children, employing ~25,000&nbsp;staff.&nbsp;We save children's lives. We fight for their rights. We help them fulfil their potential.&nbsp;Through our work in 116 countries, we put the most deprived and marginalised children first.</p><br><p>We know that great people make a great organisation, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.</p><br><p>The work here is challenging but is also immensely rewarding. At Save the Children, you will be in good company, working with talented, like-minded individuals who are determined to ensure that all children survive, learn, and are protected. Your contribution will help ensure children's voices are heard at the highest levels, and that we achieve our global strategy, <b>Ambition for Children 2030</b>, and reach every last child.</p><br><p><b>Diversity, Equity and Inclusion and Equal Opportunities</b></p><br><p>DEI is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation.</p><br><p>We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.</p><br><p>Reasonable adjustments will be made should any candidate invited to interview require this.</p><br><p><b>Application Information</b></p><br><p>Please attach a copy of your CV and cover letter with your application. A full copy of the role profile can be found at&nbsp;SCI Careers. It is recommended that you save a copy of the role profile as it will no longer be available after the advert closes.</p><br><p>Applications will be reviewed on a rolling basis and the job advert may be closed earlier than advertised subject to the volume of suitable applicants. Please submit your application at your earliest convenience to avoid disappointment.<br> Due to the high volume of applications we receive, only shortlisted candidates will be contacted. Candidates who are successfully shortlisted should expect to hear from us within 2 weeks of the advert deadline.</p><br><p><b>Our Recruitment Process</b></p><br><ol> <li>Application review by our recruiting team based on your CV and cover letter</li> <li>Two-stage competency-based interviews with the hiring team</li> <li>Some recruitment&nbsp;may include an additional assessment or case study stage, or a third stage interview</li> <li>If successful, you will receive a conditional offer of employment, followed by your contract subject to passing background checks</li></ol><p>We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse.&nbsp; All employees are expected to carry out their duties in accordance with our Code of Conduct and all policies and procedures relating to Anti-Harassment, Health and Safety, Safeguarding, and DEI and Equal Opportunities.</p><br><p><b>Save the Children does not charge a fee at any stage of the recruitment process.</b></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer-Technical Support Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview As a Technical Customer Support Specialist, you are often the first person a hotel contacts when something in its property management system is not working—sometimes during check-in and with guests waiting.<br> You will help customers use our software effectively, answer “how-to” questions, diagnose technical problems, and resolve issues across a broad range of hospitality products and integrations.<br> This includes explaining workflows, guiding users through configuration and operational tasks, reproducing reported problems, and determining whether an issue is related to data, configuration, permissions, an integration, or a software defect.<br> You will resolve as much as possible during the initial interaction.<br> When escalation is required, you will document the issue with enough evidence and context that the next person can continue the investigation without starting over.<br> Tickets are initially triaged and tagged through AI-assisted workflows.<br> You will assess that triage, correct it when necessary, review drafted responses, and take over the conversation whenever a customer needs direct assistance from a person.<br> What You Will Do Work the Shared Support Queue Pull tickets from the team’s shared queue, prioritize your workload based on severity, customer impact, and ticket age, and take ownership of each issue through resolution.<br> The team works toward shared service and open-ticket goals rather than relying only on individually assigned inboxes.<br> Support Customers Across Every Channel Provide support through phone, email, and chat.<br> Adjust your communication style to the situation, whether you are answering a straightforward software question or leading a live troubleshooting call with a hotel experiencing an urgent operational issue.<br> Answer Product and Workflow Questions Help customers understand how to use the software in their day-to-day hotel operations.<br> This includes explaining features, walking users through processes, helping with configuration, and identifying when a “how-to” question is actually the result of incorrect setup, missing permissions, or unexpected system behavior.<br> Work With AI-Assisted Support Tools Review AI-generated classifications and drafted responses before relying on them as our answer.<br> Correct intent, priority, sentiment, language, and product classifications when necessary, and suppress automated responses when they would be inappropriate, including security, legal, or previously escalated matters.<br> AI output is a starting point.<br> You remain accountable for the accuracy of the response and for confirming that the customer’s issue has been resolved.<br> Diagnose Issues Across Our Product Portfolio Support roommaster Cloud, roommaster Anywhere, our browser-based PMS, Booking Engine and Channel Manager, roommaster Payments, Caretaker/Eventory and many more.<br> Identifying the correct product, environment, database region, and affected workflow is often the first step in the diagnostic process.<br> Troubleshoot Integrations Investigate issues involving data moving between connected systems, such as: Availability not reaching an online travel agency Reservations not arriving in the PMS Rates or restrictions not updating Transactions missing from reports Third-party systems returning incomplete or unexpected data Use logs, audit trails, request and response data, and the behavior of both systems to determine where the handoff failed.<br> Support Card Payments and Terminals Assist with payment-terminal setup and connectivity, batch and settlement questions, refund, duplicate charges, tokenization, and processor-side issues.<br> Understand what can be addressed within roommaster and when the issue must be escalated to another internal team.<br> Support Distribution and OTA Connectivity Troubleshoot room and rate mapping, availability and restriction updates, and connections with platforms such as Booking.<br>com, Expedia, Agoda, and Airbnb.<br> Recognize the operational impact of distribution issues.<br> For example, a stalled availability update that could cause a hotel to oversell rooms requires a different response than a routine mapping question.<br> Maintain Accurate Support Records Ensure each ticket contains the correct: Ticket form and classification Customer organization and contact Product and product-automation fields Priority and severity Problem-versus-question classification Troubleshooting notes and supporting evidence Contacts must be associated with the correct organization, and all required information must be completed before a ticket is resolved.<br> Reduce Repeat Contact When the same question or issue appears repeatedly, help turn the solution into a reusable macro, internal procedure, Help Center article, training opportunity, or product improvement request.<br> Helping customers find answers more easily and preventing repeat issues are core parts of the role.<br> Participate in Our Global Support Schedule Our customers operate across North America, EMEA, and APAC.<br> Support follows a global, followthe-sun model, and this role participates in a shift rotation that includes weekend coverage.<br> At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue Ability to manage and prioritize your workload without needing to be given a daily task list Strong ownership and follow-through, including confirming that the customer’s issue has been resolved Availability to participate in a shift rotation covering a 24/7 support struture Beneficial Experience Hotel front-desk, reservations, accounting, or back-office experience Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider Experience with channel managers, booking engines, or OTA extranets Experience with Zendesk or a comparable ticketing platform SQL knowledge or experience building reports from a relational database Basic networking knowledge Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness Experience supporting SaaS products or connected software platforms Hotel experience is valuable, but it is not required.<br> We can teach hospitality operations to someone who already has strong technical troubleshooting and customer communication skills.<br> What We Will Teach You How a Hotel Operates You will learn the daily hotel cycle, from reservations and arrivals through check-in, folio management, and night audit.<br> You will also learn hospitality terminology such as rate plans, availability and restrictions, no-shows, walk-ins, room moves, and overbooking.<br> Understanding hotel operations is essential to determining the true urgency and impact of an issue.<br> Why Certain Issues Are Emergencies A stalled availability update is not simply a data-sync problem—it may place a hotel at immediate risk of selling rooms it does not have.<br> You will learn which issues create operational or financial risk, how quickly that risk develops, and how to respond appropriately.<br> Our Products and Environments You will learn how properties are configured across our products, regions, integrations, and database environments, as well as how to identify the systems involved in a reported issue.<br> Payments from End to End You will learn how payment terminals, tokenization, authorization, batching, settlement, refunds, and payment processors interact—and, importantly, what data and processes Support must never access or modify.<br> Distribution and Connectivity You will learn how room and rate mapping works, how availability and restriction updates move between systems, and how major OTA extranets behave.<br> Escalation and Incident Management You will learn our escalation process, severity criteria, duplicate-ticket linking, documentation requirements, and communication expectations during active incidents.<br> How the Team Works Our Workload Follows Hotel Operations Support volume is heaviest on weekdays and typically peaks on Mondays as issues from the weekend are reported or followed up.<br> A typical weekday generates approximately 105 support tickets, while a weekend day generally generates 38–40.<br> These tickets are shared across the team.<br> AI Assists the Team AI helps classify, route, and prioritize tickets and can draft suggested responses.<br> Support specialists remain responsible for validating its output, applying judgment, and ensuring that the customer receives an accurate and complete resolution.<br> We Work as One Support Team The team shares responsibility for the queue and overall customer experience.<br> Collaboration is expected: team members help one another investigate issues, share product knowledge, and move difficult tickets toward resolution.<br> Success is not measured by individual ticket volume alone.<br> Performance Is Balanced Performance is evaluated across several areas, including: Resolution quality and accuracy Responsiveness Customer satisfaction Ticket ownership and follow-through Documentation and ticket hygiene Appropriate prioritization and escalation Contribution to the performance and knowledge of the wider team Ticket volume is considered in context and does not, by itself, determine performance.<br></span> </div>

Our company is announcing a vacancy for an experienced Blacksmith to join our team.<br>