Sales Rep. Jobs in Lebanon

A cleaning company in Bouchrieh is looking for a responsible and organized Foreman to join its operations team. <br> <br>Location: Bouchrieh, Lebanon <br> <br>Working Hours: <br>6:00 AM – 6:00 PM <br>(Overtime paid for hours exceeding 9 working hours) <br> <br>Salary: <br>$800 – $1,000 based on experience <br> <br>Benefits: <br>* NSSF coverage <br> <br>Requirements: <br>* Must know how to drive a car and have a valid driving license. <br>* Good knowledge of routes and locations. <br>* Ability to use a smartphone, Google Maps, and location services. <br>* Ability to communicate and provide updates through company WhatsApp groups. <br>* Basic English communication skills. <br>* Good communication skills and respectful attitude when dealing with clients and cleaning staff. <br>* Responsible, ethical, and trustworthy. <br>* Previous experience in cleaning operations or a similar field is a plus. <br> <br>To apply, please send your CV or contact details with a short description to hr@velvetservices.net. <br> <br> <br>فورمان – شركة تنظيفات <br> <br>شركة تنظيفات في البوشرية تبحث عن فورمان للانضمام إلى فريق العمليات <br> <br>???? دوام العمل: <br>من الساعة 6:00 صباحاً حتى 6:00 مساءً <br>(يُدفع بدل ساعات إضافية (Overtime) بعد 9 ساعات عمل) <br> <br>???? الراتب: <br>بين 800$ و1000$ حسب الخبرة، مع ضمان اجتماعي بعد ثلاثة أشهر. <br> <br>✅ المطلوب: <br>* يجب أن يجيد قيادة السيارة ويحمل رخصة قيادة صالحة. <br>* معرفة جيدة بالطرق والمناطق. <br>* القدرة على استخدام الهاتف وGoogle Maps. <br>* القدرة على التواصل عبر مجموعات WhatsApp الخاصة بالشركة. <br>* مستوى أساسي باللغة الإنجليزية. <br>* مهارات تواصل جيدة وأسلوب محترم في التعامل مع الزبائن وعمال التنظيف. <br>* شخص مسؤول، أخلاقي، وموثوق. <br>* الخبرة السابقة في عمليات التنظيف أو مجال مشابه تعتبر ميزة إضافية. <br> <br>???? للتقديم: <br>* يرجى إرسال السيرة الذاتية او الاسم ورقم الهاتف مع نبذة قصيرة عن الخبرة إلى: <br>hr@velvetservices.net

<p>The Customer Care Representative is responsible for providing excellent customer service by handling customer inquiries, coordinating service appointments, supporting technicians, and ensuring accurate service records.</p><p>Answer incoming customer calls and service requests.</p><p>Handle customer complaints and follow up until resolution.</p><p>Schedule and dispatch technicians for service appointments.</p><p>Coordinate appointment times with customers.</p><p>Perform data entry and close completed work orders.</p><p>Assist walk-in customers with service inquiries and requests.</p><p>Maintain accurate customer and service records.</p><p>Coordinate with internal teams to ensure efficient service operations.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent.</li><li>1 2 years of customer service or call center experience preferred.</li><li>Good communication and organizational skills.</li><li>Proficient in Microsoft Office and computer systems.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>

<p>The Customer Care Representative is responsible for providing excellent customer service by handling customer inquiries, coordinating service appointments, supporting technicians, and ensuring accurate service records.</p><p>Answer incoming customer calls and service requests.</p><p>Handle customer complaints and follow up until resolution.</p><p>Schedule and dispatch technicians for service appointments.</p><p>Coordinate appointment times with customers.</p><p>Perform data entry and close completed work orders.</p><p>Assist walk-in customers with service inquiries and requests.</p><p>Maintain accurate customer and service records.</p><p>Coordinate with internal teams to ensure efficient service operations.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent.</li><li>1 2 years of customer service or call center experience preferred.</li><li>Good communication and organizational skills.</li><li>Proficient in Microsoft Office and computer systems.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Warehouse &amp; Last-Mile Delivery Supervisor is responsible for managing end-to-end warehouse and distribution operations, ensuring inventory accuracy, efficient order fulfillment, and timely delivery to customers. The role oversees warehouse activities, fleet and delivery operations, and leads teams to maintain high service levels and operational efficiency.</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage daily warehouse operations, including receiving, storage, inventory control, picking, packing, and dispatch.</li><li>Ensure accurate inventory records and conduct regular stock counts.</li><li>Oversee last-mile delivery operations and ensure timely and efficient deliveries.</li><li>Plan delivery routes and coordinate drivers and third-party logistics providers.</li><li>Monitor delivery performance, returns, and customer complaints, implementing corrective actions when necessary.</li><li>Lead and supervise warehouse staff and delivery teams, ensuring productivity and compliance with company procedures.</li><li>Maintain warehouse safety, cleanliness, and operational standards.</li><li>Monitor key performance indicators (KPIs) and prepare operational reports.</li><li>Collaborate with procurement, sales, customer service, and finance departments to ensure smooth operations.</li><li>Identify and implement process improvements to enhance efficiency and reduce costs.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field.</li><li>Minimum 5 years of experience in warehouse, logistics, distribution, or last-mile delivery operations.</li><li>Experience managing teams and coordinating transportation activities.</li><li>Strong understanding of inventory management and warehouse processes.</li><li>Proficiency in ERP systems and Microsoft Excel.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Tanour Al Asr is looking for a Female Customer Service Representative!</p><p>To deliver an excellent customer experience by professionally handling reception duties, managing customer complaints efficiently, and preparing analytical reports on complaint trends and resolution rates.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers</li><li>Respond to customer inquiries and complaints in time</li><li>Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently</li><li>Qualifications: </li><li>Maintain a professional appearance and presence at all times</li><li>Excellent communication skills </li><li>Hold a bachelor s degree or a related field</li><li>Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication</li><li>Ability to collect, analyze, and prepare statistics related to customer satisfaction</li><li>Monitor customer feedback and contribute to improving service quality</li></ul><p></p></section>

<p><h4>Essential duties and responsibilities</h4> <p>Include the following. Other duties may be assigned.</p> <ul> <li>Develop and manage master engineering schedule for all projects. Lead and coordinate with other team members to achieve all planned objectives of the master schedule.</li> <li>Capable to review new product designs and recommend changes to design team with the intent to improve tooling and manufacturing KPI.</li> <li>Write equipment/tooling specifications, coordinate and oversee the design, construction, installation, start-up and trials of new equipment/tooling against the master schedule.</li> <li>Create all documentation required for capital investment and obtain approval from upper management.</li> <li>Establish manufacturing processes that meet all KPI targets for capital investment, part cost, scrap, part performance, delivery, layout, cycle time, efficiency, safety, ergonomic, and quality deliverables.</li> <li>Develop all documentation for the process including but not limited to specifications, PFMEA’s, risk analysis, process plans, PFD’s, work combination tables, design reviews, trial reports, work instructions, condition standards, and capacity tracking.</li> <li>Lead and support Kaizen activities after process is in production.</li> <li>Proactively work to produce processes that are not capable of flowing out defects to the next process while working to countermeasure those that do and yokoten to similar processes.</li> <li>Problem solving and investigating problems utilizing root cause analysis and reporting.</li> <li>Perform all tasks in accordance with OSHA, EPA, and TGKY procedures and best practices.</li> <li>Specify and/or fabricate EOAT/fixtures/equipment used in injection molding or assembly processes.</li> <li>Work in conjunction with Process Engineering Technicians to provide training and guidance for new equipment, tooling, and processes to ensure a seamless launch of products.</li> <li>Work in conjunction with TGKY support groups (Quality, Maintenance, Tooling) in order to meet internal goals/objectives and provide necessary customer support.</li> </ul> <h4>Supervisory responsibilities</h4> <p>This job has no supervisory responsibilities.</p> <h4>Qualifications</h4> <p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <ul> <li>Thorough understanding of thermoplastic resin properties, performance capabilities, and uses.</li> <li>In depth knowledge of resin processing capability and injection molding equipment.</li> <li>Recognition of proper mold construction, operation, materials, performance ability, and repair.</li> <li>Ability to communicate and direct requirements effectively with customers and suppliers.</li> <li>Demonstrated project management and leadership skills.</li> <li>Excellent verbal and written communication skills and creating technical presentations/documents.</li> <li>Ability to read drawings, identify critical characteristics, lead design reviews, and develop PFMEA’s.</li> <li>Capability to lead and conduct root cause analysis for current problems and potential occurrences.</li> <li>Knowledge of Toyota Production System and lean manufacturing concepts.</li> <li>Strong work ethic, take ownership/responsibility for projects, and maintain high level of productivity.</li> <li>High aptitude to pick up on engineering principles and new technology.</li> <li>Knowledge of TS and ISO requirements.</li> <li>Excellent attendance and punctuality.</li> <li>Experience working in a cross-cultural work environment.</li> </ul> <h4>Education and/or experience</h4> <p>BS in Engineering or related discipline or equivalent experience.</p> <h4>Communication skills</h4> <p>Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Clear, concise written and verbal skills and problem solving skills required. Ability to write routine reports and correspondence. Ability to speak effectively after groups of team members.</p> <h4>Technical skills</h4> <ul> <li>Microsoft Excel, Word, Outlook, Visio, and Project experience.</li> <li>Skilled in using AutoCAD, Solid Works, or other drafting software.</li> <li>3D printing and basic hand tools.</li> <li>Knowledge and experience in scientific injection molding principles and methodologies.</li> <li>Understanding and experience with automotive injection molding standards and part quality expectations.</li> <li>Ability to teach and program multi axis robotics (Fanuc, Star, etc.).</li> </ul> <h4>Mathematical skills</h4> <p>Principles of calculus, trigonometry, and other advanced topics in math for analysis, design, and troubleshooting are necessary. Ability to perform high level mathematical calculations and to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, and sampling theory.</p> <h4>Reasoning ability</h4> <p>Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several variables.</p> <h4>Physical demands</h4> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>While performing the duties of this job, the employee is regularly required to use hands to handle or feel objects, tools, equipment or controls. The employee is frequently required to stand and occasionally required to walk, sit, reach with hands and arms, talk or hear and smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, vision, peripheral vision, depth perception and ability to adjust focus.</p> <h4>Work environment</h4> <p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually moderate. The employee is occasionally exposed to wet and/or humid conditions and extreme heat.</p> <h4>Position type/expected work hours</h4> <p>This is a full-time position and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Overtime throughout the week and weekend work may be required as job duties demand. Local and international travel may be required to support job duties.</p> <h4>Other duties</h4> <p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p> <h4>Equal employment opportunity policy</h4> <p>TG Kentucky, LLC (TGKY) is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other applicable characteristics protected by law.</p></p><p></p>

Location: Lebanon <br>Travel: Frequent travel to Africa <br>About the Role <br>We are looking for an experienced and highly skilled Chef Patisserie & Bakery to join our team. The position will be based in Lebanon, with frequent travel to our companies, branches, and customers across Africa. <br>The Chef will provide professional culinary, pastry, bakery, and gelato consultancy and technical support, while also working hands-on with our teams and customers to develop products, conduct demonstrations, provide training, and support the growth of our business across African markets. <br>Key Responsibilities <br>Develop, test, and standardize recipes for gelato, ice cream, bakery, and patisserie. <br>Provide professional chef consultancy and technical support to our companies and customers in Africa. <br>Travel frequently to African markets to conduct customer visits, product demonstrations, training, trials, and technical consultancy. <br>Work hands-on with chefs, production teams, and customers to improve products and production techniques. <br>Develop recipes and product applications according to customer requirements and local market needs. <br>Train internal teams, customers, chefs, and staff on the proper use and application of products. <br>Support customers in troubleshooting technical and production challenges. <br>Work closely with Sales and Marketing teams to support product launches, customer development, and market expansion. <br>Assist in increasing product utilization through new recipes, applications, and demonstrations. <br>Maintain high standards of quality, consistency, hygiene, food safety, and presentation. <br>Prepare and maintain recipes, product specifications, trial results, and technical reports. <br>Stay updated on new trends, techniques, ingredients, and innovations in gelato, bakery, and patisserie. <br>Requirements & Qualifications <br>Minimum 10 years of professional experience in Ice Cream/Gelato, Bakery, and Patisserie. <br>Bachelor’s Degree in Hotel Management, Hospitality Management, Culinary Arts, Pastry & Bakery Arts, or a related field. <br>Strong technical expertise in gelato, ice cream, bakery, pastry, and professional kitchen operations. <br>Previous experience in hotels, hospitality, restaurants, professional kitchens, food service, or a similar environment is highly preferred. <br>Proven experience in recipe development, product applications, product testing, and technical consultancy. <br>Strong leadership, communication, presentation, and training skills. <br>Creative, organized, detail-oriented, and customer-focused. <br>Ability to work independently and collaboratively with different teams and customers. <br>Willingness and flexibility to travel frequently across Africa. <br>Fluent English is required; French is an advantage. <br>Culinary, pastry, bakery, gelato, or hospitality certifications are an advantage. <br>What We Are Looking For <br>We are looking for a professional who combines strong culinary expertise with technical and consulting skills—someone who can work as a Chef, Pastry Chef, Baker, and Gelato/Ice Cream specialist, while also supporting customers, training teams, developing recipes, and representing the company professionally across African markets. <br>If you are passionate about culinary innovation, product development, customer support, and international exposure, we would be pleased to hear from you

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title <br></span><p>Senior Specialist - Marketing</p><br><br><br>Job Scope <br><p>As a Senior Marketing Specialist, you will be responsible for leading the planning, coordination, execution, and operational management of the VMware marketing program across the MET (Middle East &amp; Turkey) region. You will own a significant annual marketing budget and ensure its effective utilization to support regional business objectives.<br>Working closely with Broadcom, internal sales, channel managers and marketing team, agencies, and vendors, you will drive the successful delivery events and of integrated marketing campaigns and while ensuring compliance with Broadcom and MBCOM processes, regional priorities, and governance requirements.<br>This role combines strategic marketing planning with strong project management and operational excellence, requiring the ability to manage multiple initiatives across different countries while maintaining high standards of execution.</p><br><br><br>Main Duties and Responsibilities <br><ul> <li>Own the planning, execution, and continuous optimization of the marketing program across the MET region.</li> <li>Develop and maintain the annual marketing plan, ensuring alignment with regional business priorities and vendor objectives.</li> <li>Manage the allocated marketing budget, including planning, forecasting, tracking, reconciliation, and reporting.</li> <li>Own the planning, coordination, and delivery of Customer events across multiple formats—from large-scale events to webinars, seminars, roundtables, and networking sessions. Coordinate MBCOM's participation in external industry conferences and ensure successful event execution from concept through post-event reporting.</li> <li>Coordinate closely with Broadcom, internal stakeholders, partners, agencies, and external vendors to ensure the successful delivery of all marketing activities.</li> <li>Manage the operational aspects of the program, including activity registration within required systems, approval workflows, budget administration, claims management, procurement coordination, and reporting.</li> <li>Monitor campaign and event performance, analyze results, prepare performance reports, and recommend improvements to maximize ROI and marketing effectiveness.</li> <li>Ensure all marketing activities comply with Broadcom and MBCOM policies, processes, and governance requirements.</li> <li>Build and maintain strong relationships with internal stakeholders, partners, and vendors to ensure effective collaboration and successful program delivery.</li> </ul><br><br>Position Requirements <br><br>Education <br><p>Bachelor’s degree in Marketing or Advertising</p><br><br><br>Experience <br><ul> <li>5+ years of experience in B2B marketing, preferably within the IT, technology.</li> <li><span>Proven experience in planning and executing Events &amp; Conferences.</span></li> <li><span>Experience managing marketing budgets and multiple concurrent projects.</span></li> <li><span>Experience working with regional or international teams across multiple countries.</span></li> <li><span>Experience leveraging LinkedIn and digital marketing for B2B marketing.</span></li> <li><span>Experience with partner marketing, MDF programs, or vendor-funded marketing activities is considered an advantage.</span></li> <li>Familiarity with marketing automation platforms and CRM systems (e.g., Salesforce, Marketo, Constant Contacts).</li> <li><span>Strong understanding of modern B2B marketing tools, digital marketing, and event management.</span></li> <li><span>Proficiency in Microsoft Office, particularly Excel and PowerPoint.</span></li> <li><span>Excellent written and spoken English (French &amp; Arabic is considered as an advantage)</span></li> <li><span>Willingness to travel occasionally within the MET region.</span></li> </ul> <p>#LI-DNI</p><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Namou Properties Namou Properties is a growing real estate company focused on innovation, smart investment opportunities, and building data-driven systems that improve how we operate and scale.<br> About the Role We are looking for a detail-oriented Remote QA Engineer to join the team behind our internal ERP platform.<br> You will be responsible for ensuring the quality, reliability, and data integrity of a system that supports core business operations.<br> This role combines manual and automated testing, close collaboration with developers and the product team, and a strong emphasis on clear documentation and communication.<br> Key Responsibilities Design, write, and execute test cases for new features and enhancements across ERP modules Perform integration testing to validate how different modules and external systems exchange data Automate repetitive test scenarios using tools such as Selenium Write SQL queries to verify data accuracy and integrity across database tables Test backend services and RESTful APIs using tools such as Postman Document, track, and manage bugs through their full lifecycle, following the team's workflow Investigate complex system issues, isolate root causes, and communicate findings clearly to developers and stakeholders Participate in sprint planning and UAT cycles, and contribute to improving QA processes and test documentation Maintain organized, well-structured records of test cases, bug reports, and QA processes Why Join Namou Properties Fully remote role with flexibility and autonomy Opportunity to work on real ERP automation and data-driven systems that directly impact business operations Exposure to modern technologies, automation tools, AI solutions, and scalable business platforms High ownership role where your contributions will directly improve how the company operates and grows Collaborative environment with close interaction with developers, product teams, and business stakeholders Competitive compensation with opportunities for professional growth and career development 1–3 years of experience in software quality assurance or testing Understanding of core business processes (e.<br>g., inventory, supply, sales) and how they flow through ERP systems Hands-on experience with integration testing across modules and external systems Working knowledge of test automation tools such as Selenium Ability to write SQL queries to validate data accuracy and integrity Solid understanding of APIs and RESTful services, with experience using Postman or similar tools Basic scripting knowledge (e.<br>g., Python, JavaScript) to support test automation Strong analytical thinking and root-cause analysis skills Excellent written and verbal communication skills for reporting bugs and issues clearly Highly organized, with strong documentation habits for bugs, processes, and test cases Nice to Have Experience documenting and managing bugs in Jira Exposure to ERP, CRM, or other enterprise business systems</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Outsourcing Staffing Advantage is a Boutique Business Process Outsourcing (BPO) firm specializing in providing high-quality remote professionals to businesses across the United States.<br> We are seeking organized, detail-oriented, and customer-focused E-commerce Virtual Assistants to join our talent pool.<br> In this role, you will support online retailers by managing product listings, processing orders, maintaining inventory, assisting customers, and ensuring the smooth day-to-day operation of e-commerce stores across multiple online marketplaces.<br> Key Responsibilities Create, update, and optimize product listings across e-commerce platforms.<br> Process customer orders and monitor order fulfillment.<br> Respond to customer inquiries via email, chat, or marketplace messaging systems.<br> Maintain accurate inventory levels and update product availability.<br> Conduct product and competitor research to identify new opportunities.<br> Process returns, exchanges, refunds, and customer claims.<br> Generate sales, inventory, and performance reports.<br> Monitor product pricing and marketplace compliance.<br> Coordinate with suppliers, fulfillment centers, and internal teams as needed.<br> Ensure accurate product information, images, and descriptions are maintained across all platforms.<br> Opportunity to work on diverse and exciting projects.<br> Supportive and collaborative work environment.<br> Weekly payments.<br> Weekends off.<br> Growth opportunities.<br> 2+ years of experience in e-commerce, marketplace management, or a related role.<br> Experience working with platforms such as Shopify, Amazon Seller Central, Walmart Marketplace, Etsy, eBay, or similar.<br> Customer service experience with strong problem-solving skills.<br> Proficiency with Microsoft Excel or Google Sheets.<br> Strong attention to detail and organizational skills.<br> Excellent written and verbal English communication skills.<br> Ability to manage multiple priorities in a fast-paced remote environment.<br> Reliable internet connection and a dedicated home office setup.<br> English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.<br> Availability to work during Eastern Time (ET) business hours Preferred Qualifications Experience with inventory management software such as Cin7, Zoho Inventory, Fishbowl, or similar.<br> Experience with product research tools such as Helium 10, Jungle Scout, Keepa, or similar.<br> Familiarity with listing optimization and basic SEO for e-commerce marketplaces.<br> Experience managing multiple online stores simultaneously.<br> Knowledge of order fulfillment processes, shipping platforms, and logistics.<br> Experience supporting U.<br>S.-based e-commerce businesses.<br> Associate's or bachelor's degree in business administration, Marketing, E-commerce, or a related field (preferred but not required).<br> Familiarity with AI productivity tools such as ChatGPT, Claude, or Microsoft Copilot to improve workflow efficiency.<br></span> </div>

<p><h4>Description</h4> <p>Aspire Software is looking for an AI developer to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the job</h4> <p>We're looking for a mid-level AI product engineer to join the RentWorks Plus team. You'll sit at the intersection of QA, AI automation, and product engineering — designing automated test suites, building intelligent workflows, and creating AI-powered tools that directly shape how our customers experience the product.</p> <h4>What you'll be doing</h4> <ul> <li>Design, build, and maintain automated end-to-end test suites using Playwright</li> <li>Write and maintain BDD-style tests using Cucumber (Gherkin)</li> <li>Build and manage N8N automation workflows for testing pipelines, customer support, sales, and internal ops</li> <li>Maintain an automated quality dashboard with scheduled test runs, health checks, and trend reporting</li> <li>Develop AI-powered features using Claude AI — smart test generation, failure triage, and support agents</li> <li>Evolve the RW+ AI customer support agent and HubSpot integrations</li> <li>Contribute to product features on the React front-end and NestJS back-end</li> <li>Collaborate with product and engineering teams to translate business needs into scalable automated solutions</li> </ul> <h4>Requirements</h4> <ul> <li>3–5 years of software engineering or QA automation experience</li> <li>Hands-on experience with Playwright or similar E2E testing frameworks</li> <li>Experience with Cucumber, Gherkin, or other BDD frameworks</li> <li>Proficiency in Python for scripting and automation</li> <li>Knowledge of Pytest, Jest, or Vitest for test automation</li> <li>Experience with API testing tools: Postman, Supertest, or REST Assured</li> <li>Familiarity with N8N or similar workflow automation tools</li> <li>Experience working with LLM APIs (Claude, OpenAI, or similar)</li> <li>Solid understanding of REST APIs, webhooks, and integration patterns</li> <li>Familiarity with CI/CD pipelines (GitHub Actions, Jenkins) for automated test integration</li> <li>Experience with test reporting tools such as Allure or HTML reporters</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience with React and NestJS</li> <li>Familiarity with HubSpot integrations or CRM automation</li> <li>Experience with prompt engineering and AI agent design</li> <li>Familiarity with Docker, CI/CD, or DevOps basics</li> <li>Background in SaaS or B2B enterprise software</li> </ul> <h4>Bonus: Car rental domain knowledge</h4> <p>Candidates with car rental industry experience are strongly preferred:</p> <ul> <li>Experience building or working with car rental / fleet management software</li> <li>Knowledge of reservations, rental agreements, rate management, CDW/LDW/PAI, ACRISS classification</li> <li>Prior exposure to platforms like RentWorks, Thermeon, or similar RMS solutions</li> <li>Understanding of RevPAD, Direct Bill, or channel management concepts</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role Overview:</p><p>Are you passionate about building strong client relationships and driving business growth in the tech sector? We re looking for an Account Manager to join our team, serving as the primary liaison between our company and our valued clients. You ll play a pivotal role in ensuring client satisfaction, identifying new opportunities, and supporting digital transformation initiatives.</p><hr><p>What You ll Do</p><ul><li>Client Relationship Management: Build and maintain trusted, long-term relationships with clients, understanding their business needs and challenges.</li><li>Solution Delivery: Coordinate with technical and sales teams to deliver tailored IT solutions, including Microsoft, UiPath, and custom offerings.</li><li>Account Growth: Identify opportunities for upselling and cross-selling, expanding the scope of services provided to each client.</li><li>Issue Resolution: Address client concerns promptly, ensuring high levels of satisfaction and retention.</li><li>Reporting &amp; Reviews: Prepare and present account reviews, proposals, and performance reports.</li><li>CRM Management: Keep accurate records of client interactions, opportunities, and progress in the CRM system.</li><li>Collaboration: Work closely with internal teams to ensure seamless project delivery and continuous improvement.</li><li>Industry Awareness: Stay informed about IT trends and our evolving solution portfolio to provide relevant advice to clients.</li></ul><hr><p>Qualifications &amp; Skills</p><ul><li>Professional with a passion for IT, client service, and business development</li><li>2+ years of experience in account management, client relations, or business development (IT sector preferred)</li><li>Excellent communication, negotiation, and interpersonal skills</li><li>Tech-savvy, quick to learn new platforms and solutions</li><li>Strong organizational skills and attention to detail</li><li>Self-motivated, proactive, and results-oriented</li><li>Familiarity with CRM tools and account management processes</li><li>Bachelor s degree in Business, Marketing, IT, or a related field is an advantage</li><li>Ability to work independently and collaboratively in a fast-paced environment</li><li>Problem-solving mindset and commitment to delivering outstanding client experiences</li></ul><hr><p>Why You ll Love Working With Us</p><ul><li>Join a forward-thinking IT consultancy driving digital transformation across industries</li><li>Receive ongoing training and mentorship for career growth</li><li>Thrive in a collaborative, inclusive environment committed to empowering women in tech</li><li>Access clear career paths into senior account management, consultancy, or leadership roles</li><li>Enjoy flexible working arrangements and a culture that values innovation and teamwork</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Professional with a passion for IT, client service, and business development</li><li>2+ years of experience in account management, client relations, or business development (IT sector preferred)</li><li>Excellent communication, negotiation, and interpersonal skills</li><li>Tech-savvy, quick to learn new platforms and solutions</li><li>Strong organizational skills and attention to detail</li><li>Self-motivated, proactive, and results-oriented</li><li>Familiarity with CRM tools and account management processes</li><li>Bachelor s degree in Business, Marketing, IT, or a related field is an advantage</li><li>Ability to work independently and collaboratively in a fast-paced environment</li><li>Problem-solving mindset and commitment to delivering outstanding client experiences</li></ul><p></p></section>

PROFILE: <br>Bachelor's Degree in Industrial Engineering, Mechanical Engineering, Production Engineering, Manufacturing Engineering, or a related field. <br>A Master's degree is an advantage. <br>15+ years of experience in manufacturing. <br>At least 5 years in a managerial production role. <br>Experience in snack foods, potato chips, or FMCG manufacturing is highly preferred. <br>Proven experience managing high-volume production lines. <br> <br>DUTIES: <br>1. Production Planning & Execution <br>Plan, organize, and supervise daily production activities. <br>Ensure production schedules are achieved on time and within budget. <br>Coordinate production based on sales forecasts and customer demand. <br>Optimize production capacity while minimizing downtime. <br>Ensure maximum equipment utilization. <br>Balance manpower across production lines. <br>Monitor production efficiency and implement corrective actions when required. <br>Ensure smooth production flow from raw material receiving to finished goods packaging. <br>2. Operations Management <br>Manage all potato chips production processes, including: <br>Potato receiving and inspection <br>Washing <br>Peeling <br>Slicing <br>Blanching (if applicable) <br>Frying <br>Seasoning <br>Cooling <br>Packaging <br>Palletizing <br>Ensure production meets quality and productivity standards. <br>Monitor production yields and minimize product losses. <br>Optimize machine performance and line efficiency. <br>Implement lean manufacturing principles. <br>3. Team Leadership <br>Lead and supervise: <br>Production Supervisors <br>Line Leaders <br>Machine Operators <br>Packers <br>Production Workers <br>Develop shift schedules. <br>Conduct performance evaluations. <br>Coach and train employees. <br>Promote teamwork and accountability. <br>Resolve operational issues promptly. <br>4. Food Safety & Quality <br> <br>Ensure strict compliance with: <br> <br>HACCP <br>GMP <br>ISO 22000 <br>Food Safety Management Systems <br>Internal SOPs <br>Customer specifications <br> <br>Responsibilities include: <br> <br>Maintaining hygiene standards. <br>Monitoring Critical Control Points (CCPs). <br>Reducing foreign body contamination risks. <br>Ensuring product traceability. <br>Managing product holds when necessary. <br>Participating in internal and external audits. <br>5. Health & Safety <br>Ensure compliance with all occupational health and safety regulations. <br>Promote a strong safety culture. <br>Conduct toolbox talks. <br>Investigate production incidents. <br>Ensure proper PPE usage. <br>Reduce workplace accidents. <br>Maintain safe operating procedures. <br>6. Productivity & Continuous Improvement <br>Identify opportunities for process improvement. <br>Reduce waste. <br>Improve Overall Equipment Effectiveness (OEE). <br>Improve labor productivity. <br>Reduce production costs. <br>Participate in Kaizen and Lean initiatives. <br>Improve cycle times. <br>Standardize production processes. <br>7. Maintenance Coordination <br>Coordinate preventive maintenance schedules. <br>Work closely with the Maintenance Department. <br>Report equipment failures immediately. <br>Reduce unplanned downtime. <br>Participate in equipment commissioning and upgrades. <br>8. Inventory & Material Control <br>Coordinate raw material availability. <br>Monitor packaging material consumption. <br>Reduce material waste. <br>Ensure accurate production reporting. <br>Coordinate with Warehouse and Procurement departments. <br>9. Cost Control <br>Control manufacturing costs. <br>Monitor labor efficiency. <br>Reduce overtime. <br>Minimize oil consumption. <br>Control seasoning usage. <br>Reduce packaging losses. <br>Improve production yields. <br>10. Reporting <br> <br>Prepare and analyze: <br> <br>Daily Production Reports <br>Shift Reports <br>Downtime Reports <br>Waste Reports <br>Yield Reports <br>OEE Reports <br>Labor Productivity Reports <br>Food Safety Reports <br>KPI Dashboards

SCOPE OF THE JOB <br> <br>The Backdoor Agent is responsible for receiving, inspecting, storing and issuing merchandise for use in the store. He/ She will also be responsible for ensuring an ongoing & punctual replenishment process at the store. <br> <br>KEY RESPONSIBILITIES <br> <br>Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards. <br>Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards. <br>Receive merchandize, count it physically and electronically in order to ensure accuracy of information and inspect its quality to report discrepancies. <br>Perform accurate stock rotation of items (To/From Stores & Warehouse) under the supervision of the manager on duty. <br>Organize the stockroom related to the store to conserve high level of stock replenishment. <br>Classify, store and tag items in the warehouse on a daily basis as per store procedures and items' characteristics, in order to ensure timely finding and release of products. <br>Participate in the inventory of products and report the end-of-day inventory status to Store Manager. <br>JOB REQUIREMENTS <br> <br>Education:  High School Degree <br>Experience:  0 to 1 year of experience in the sales field. <br>Linguistic Skills: Advanced in English & Arabic, French is a plus. <br>Computer Skills: Good knowledge in Ms. Office

Unifert Holding SAL is looking for a detail-oriented and organized NSSF Clerk to support the Senior NSSF Representative in carrying out and following up on National Social Security Fund (NSSF) transactions for the Unifert Group legal entities operating in Lebanon. <br> <br>If you have good knowledge of NSSF procedures and enjoy working in a structured, compliance-driven environment, we would love to hear from you. <br> <br> <br> <br>What You'll Do <br>-Support the processing and follow-up of employee registration and de-registration with the NSSF. <br> <br>-Assist in handling transactions related to the Sickness & Maternity and Family Allowances branches. <br> <br>-Review, organize, and prepare employees' medication reimbursement files and supporting documents for submission. <br> <br>-Assist in updating family allowance records and process changes related to employees' family status. <br> <br>-Obtain employment certificates and other official NSSF documents upon request. <br> <br>-Maintain accurate records and ensure proper filing and archiving of NSSF documentation. <br> <br>-Liaise with NSSF offices to ensure timely processing of transactions and compliance with legal deadlines. <br> <br>What You Bring <br> <br>???? Technical degree in a related field. <br>???? Minimum of 2 years of experience handling National Social Security Fund (NSSF) activities. <br>???? Good working knowledge of Microsoft Office applications, particularly Excel. <br>???? Native proficiency in Arabic with basic English communication skills. <br>???? Strong organizational skills, attention to detail, and the ability to handle confidential information with accuracy

<p><h4>Description</h4> <p>Aspire Software is looking for a Customer Support Representative to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role overview</h4> <p>We're looking for a Customer Support Specialist to be the front line for our merchants and ISV (Independent Software Vendor) partners. You'll be the first point of contact when something isn't working — a transaction issue, an onboarding question, a statement discrepancy — and you'll own it from first response to resolution. This is a great role for someone who's detail-oriented, calm under pressure, and genuinely enjoys solving problems for people.</p> <h4>What you'll do</h4> <ul> <li>Respond to merchant and partner inquiries via email, phone, and chat in a timely, professional, and empathetic manner</li> <li>Troubleshoot payment processing issues, including failed transactions, settlement/deposit questions, and terminal or gateway connectivity problems</li> <li>Assist merchants with onboarding and boarding-related questions, escalating processor issues (e.g., Adyen) where needed</li> <li>Support dispute and chargeback inquiries, guiding merchants through documentation and response requirements</li> <li>Track and manage support tickets to resolution using our internal ticketing/CRM tools, maintaining accurate case notes</li> <li>Identify patterns in recurring issues and flag them to Product and Operations for longer-term fixes</li> <li>Collaborate cross-functionally with Product, Engineering, and Sales teams to resolve complex or escalated issues</li> <li>Maintain and contribute to internal knowledge base articles and merchant-facing help documentation</li> <li>Meet or exceed team SLAs for response time, resolution time, and customer satisfaction</li> </ul> <h4>Requirements</h4> <h4>What we're looking for</h4> <ul> <li>1–3 years of experience in customer support, client services, or a similar role — payments, fintech, or SaaS experience is a strong plus</li> <li>Excellent written and verbal communication skills; able to explain technical concepts in plain language</li> <li>Strong problem-solving instincts and comfort navigating ambiguity</li> <li>Experience with CRM/ticketing platforms (e.g., HubSpot, Zendesk, Intercom) preferred</li> <li>Basic understanding of payment processing concepts (transactions, settlements, chargebacks) is a plus — we'll train the rest</li> <li>Highly organized, with the ability to manage multiple open cases simultaneously</li> <li>A customer-first mindset paired with the judgment to know when to escalate</li> </ul> <h4>Nice to have</h4> <ul> <li>Familiarity with Adyen, Stripe, or other payment processor/PSP ecosystems</li> <li>Experience supporting software partners (ISVs) rather than just end consumers</li> <li>Exposure to healthcare, legal, or professional services verticals</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Aspire Software is looking for a Customer Support Representative to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role overview</h4> <p>We're looking for a Customer Support Specialist to be the front line for our merchants and ISV (Independent Software Vendor) partners. You'll be the first point of contact when something isn't working — a transaction issue, an onboarding question, a statement discrepancy — and you'll own it from first response to resolution. This is a great role for someone who's detail-oriented, calm under pressure, and genuinely enjoys solving problems for people.</p> <h4>What you'll do</h4> <ul> <li>Respond to merchant and partner inquiries via email, phone, and chat in a timely, professional, and empathetic manner</li> <li>Troubleshoot payment processing issues, including failed transactions, settlement/deposit questions, and terminal or gateway connectivity problems</li> <li>Assist merchants with onboarding and boarding-related questions, escalating processor issues (e.g., Adyen) where needed</li> <li>Support dispute and chargeback inquiries, guiding merchants through documentation and response requirements</li> <li>Track and manage support tickets to resolution using our internal ticketing/CRM tools, maintaining accurate case notes</li> <li>Identify patterns in recurring issues and flag them to Product and Operations for longer-term fixes</li> <li>Collaborate cross-functionally with Product, Engineering, and Sales teams to resolve complex or escalated issues</li> <li>Maintain and contribute to internal knowledge base articles and merchant-facing help documentation</li> <li>Meet or exceed team SLAs for response time, resolution time, and customer satisfaction</li> </ul> <h4>Requirements</h4> <h4>What we're looking for</h4> <ul> <li>1–3 years of experience in customer support, client services, or a similar role — payments, fintech, or SaaS experience is a strong plus</li> <li>Excellent written and verbal communication skills; able to explain technical concepts in plain language</li> <li>Strong problem-solving instincts and comfort navigating ambiguity</li> <li>Experience with CRM/ticketing platforms (e.g., HubSpot, Zendesk, Intercom) preferred</li> <li>Basic understanding of payment processing concepts (transactions, settlements, chargebacks) is a plus — we'll train the rest</li> <li>Highly organized, with the ability to manage multiple open cases simultaneously</li> <li>A customer-first mindset paired with the judgment to know when to escalate</li> </ul> <h4>Nice to have</h4> <ul> <li>Familiarity with Adyen, Stripe, or other payment processor/PSP ecosystems</li> <li>Experience supporting software partners (ISVs) rather than just end consumers</li> <li>Exposure to healthcare, legal, or professional services verticals</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer Support Representative to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview We're looking for a Customer Support Specialist to be the front line for our merchants and ISV (Independent Software Vendor) partners.<br> You'll be the first point of contact when something isn't working — a transaction issue, an onboarding question, a statement discrepancy — and you'll own it from first response to resolution.<br> This is a great role for someone who's detail-oriented, alm under pressure, and genuinely enjoys solving problems for people.<br> What You'll Do Respond to merchant and partner inquiries via email, phone, and chat in a timely, professional, and empathetic manner Troubleshoot payment processing issues, including failed transactions, settlement/deposit questions, and terminal or gateway connectivity problems Assist merchants with onboarding and boarding-related questions, escalating processor issues (e.<br>g., Adyen) where needed Support dispute and chargeback inquiries, guiding merchants through documentation and response requirements Track and manage support tickets to resolution using our internal ticketing/CRM tools, maintaining accurate case notes Identify patterns in recurring issues and flag them to Product and Operations for longerterm fixes Collaborate cross-functionally with Product, Engineering, and Sales teams to resolve complex or escalated issues Maintain and contribute to internal knowledge base articles and merchant-facing help documentation Meet or exceed team SLAs for response time, resolution time, and customer satisfaction What We're Looking For 1–3 years of experience in customer support, client services, or a similar role — payments, fintech, or SaaS experience is a strong plus Excellent written and verbal communication skills; able to explain technical concepts in plain language Strong problem-solving instincts and comfort navigating ambiguity Experience with CRM/ticketing platforms (e.<br>g., HubSpot, Zendesk, Intercom) preferred Basic understanding of payment processing concepts (transactions, settlements, chargebacks) is a plus — we'll train the rest Highly organized, with the ability to manage multiple open cases simultaneously A customer-first mindset paired with the judgment to know when to escalate Nice to Have Familiarity with Adyen, Stripe, or other payment processor/PSP ecosystems Experience supporting software partners (ISVs) rather than just end consumers Exposure to healthcare, legal, or professional services verticals</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Bitarchitects is looking for a motivated Customer Service Representative to join our team. This role is ideal for a candidate with 2+ years of experience in customer service, client support, or a related field who enjoys communicating with people, assisting with inquiries, and providing professional support. This is an opportunity to grow within a dynamic and fast-growing company.</p><p><br></p><p>What You'll Do:</p><ul><li>Respond to incoming calls, emails, and inquiries professionally and promptly.</li><li>Provide clear and helpful responses while addressing questions and requests.</li><li>Review and qualify incoming inquiries, gather project details, and coordinate calls with the appropriate team members when further discussion is needed.</li><li>Maintain accurate records of inquiries, communications, and follow-up activities.</li><li>Assist with administrative tasks, document preparation, and maintaining organized records.</li></ul><p><br></p><p>What We're Looking For:</p><ul><li>Strong communication and interpersonal skills.</li><li>2+ years of experience in customer service, client support, or a related field is preferred.</li><li>Professional, organized, and customer-focused approach.</li><li>Ability to listen, understand needs, and handle inquiries effectively.</li><li>Fluent in English.</li></ul><p><br></p><p>Work Arrangement:</p><ul><li>Fully remote work.</li><li>Working hours: 8:00 AM ET to 5:00 PM ET (Washington, DC time).</li></ul><p><br></p><p>Interested professionals are encouraged to apply and take the next step in their career with Bitarchitects.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Professional, organized, and customer-focused approach.</li><li>Fluent in English</li></ul></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The post is located at the Programme Office in Lebanon, in Beirut under the UNODC Regional Office for the Middle East and North Africa (ROMENA). Within delegated authority, the Programme Officer (Head of Programme Office in Lebanon will be responsible for overseeing the overall implementation of UNODC Programmes and activities in Lebanon. The incumbent will also act as the Head of the UNODC Programme Office in Lebanon and represent UNODC vis-a-vis the Government of Lebanon and the international community in Lebanon. The Programme Coordinator works under the overall guidance of the Regional Representative for the Middle East and North Africa (ROMENA), and under the direct supervision of the Deputy Regional Representative. The incumbent is a member of the relevant United Nations Country Team (UNCT) under the strategic guidance and coordination of the United Nations Resident Coordinator (UNRC). In this capacity, the incumbent leads UNODC's engagement in UN common country planning, programming, funding, monitoring and evaluation activities and actively contributes to the establishment of the Common Country Analysis and United Nations Sustainable Development Cooperation Framework (CCA and UNSDCF) and related joint workplan, resource mobilization and communications strategies and plans as well as the Business Operations Strategy especially under the UN reform and the 2030 Agenda. For more information on UNODC, please visit www.unodc.org</p><p>Responsibilities</p><p>Within assigned authority, the incumbent will be responsible for the overall implementation and direction of UNODC projects and initiatives in Lebanon under the Regional Framework for Arab States. S/he will be responsible for the following specific tasks:</p><ul><li>Ensure the strategic direction and management of the programme for Lebanon and contribute to expand and raise resources for the Lebanon Programme across UNODC mandates with financial support from governments, international organizations, member states and private sector.</li><li>Under the leadership of the respective Regional Representative and Deputy Representative, act as Head of Office representing UNODC vis- -vis the national counterparts, the UN, the international community and other partners working towards national, regional and inter-regional long-term capacity-building in UNODC mandates and in particular in drug control and crime prevention, in order to promote adherence to and ensure consistency with the terms of the United Nations conventions, drug control treaties, the Conventions against Transnational Organized Crime (UNTOC), Corruption (UNCAC) and cybercrime, the international instruments to counter terrorism and the UN standards and norms in criminal justice and crime prevention.</li><li>Translate programmatic objectives produced by ROMENA in efficient and viable technical assistance and policy development work for Lebanon and support ROMENA in the establishment of the strategic direction and expansion of cooperation in the context of the UNODC Regional Programme for the Arab States.</li><li>Contribute towards UN-wide strategic planning and cooperation in Lebanon and advocate for drugs/crime related issues to be embedded in key UN programmatic instruments such as the United Nations Common Country Analysis; Sustainable Development Cooperation Framework; and contribute to the Efficiency Roadmap goals (i.e. Business Operations Strategy annual review; Common Back Offices/Local Shared Service Centres; Common Premises) as well as UN common goals such as women empowerment, gender equality.</li><li>Coordinate and liaise with UNODC field offices and global programs, as well as relevant units at UNODC Headquarters (HQ), the authorities of the host country, and other relevant international and regional actors to facilitate project implementation and create synergies in this regard.</li></ul><p>Advocacy</p><ul><li>Establish close partnership with the national counterparts in Lebanon, manage and coordinate communications with governments, other UN agencies, international organizations, and diplomatic missions on drug control, crime prevention and criminal justice policy issues and the broader UNODC mandate.</li></ul><p>Programme Implementation</p><ul><li>Coordinate, oversee, and monitor the planning the budgeting and the implementation of the UNODC portfolio in Lebanon, including but not limited to drug control; countering human trafficking/smuggling of migrant; countering corruption; prison reform; juvenile justice; countering maritime crime and border management.</li><li>Lead and manage the implementation of the crime prevention and criminal justice programme in Lebanon, ensuring effective human rights and gender mainstreaming across all interventions, and maintaining oversight of programme delivery, budgets, expenditures, and partnerships with national counterparts and donors.</li><li>Monitor and analyze programme and project development and implementation; identify risks challenges to be addressed and propose corrective actions.</li><li>Identify and assess technical assistance strategies of donors active in criminal justice and crime prevention.</li><li>Design coordinate and support training and capacity-building activities for criminal justice actors, including the development of technical materials and the delivery of interregional, regional, and national training activities.</li><li>Ensure effective financial management, fund monitoring, and compliance with reporting requirement of the projects in Lebanon meeting related reporting obligations and coordinate timely projects reviews and revisions as required.</li><li>Engage with funding partners at national and international level to expand and raise resources for the crime prevention, criminal justice portfolio.</li><li>Collect and analyze data to identify trends and patterns. Provide insights through graphs, charts, tables, and reports using data visualization methods to support data-driven planning, decision-making, and reporting.</li><li>Draft and review a variety of high quality and timely written outputs, such as background papers, policy proposals, official correspondence, working papers, mission reports, presentations, and organize, participate in, and deliver presentations at policy-making, expert group, and programme- and project-related meetings, workshops, and discussions.</li><li>Promote gender equality and mainstream gender across all programmatic activities and policies in line with UNODC Gender Strategy.</li></ul><p>Managing the Programme Office</p><ul><li>Provide oversight in managing the financial, physical and human resources of the local UNODC office under his/her supervision in line with the established policies and delegated authority in Lebanon</li><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education</h2><p>Advanced university degree (Master s degree or equivalent) in criminology, law, social sciences or related field is required. A first-level university degree in similar fields, in combination with two additional years of qualifying experience, may be accepted in lieu of the advanced university degree.</p><h2>Job - Specific Qualification</h2><p>Not available.</p><h2>Work Experience</h2><ul><li>A minimum of five years of relevant, progressively responsible professional work experience, in implementing projects/programs in international technical cooperation in criminal justice and crime prevention and strengthening criminal justice systems is required.</li><li>Experience in the delivery of capacity-building, training and advisory services training and providing advice and assistance to national criminal justice and crime prevention organizations is required.</li><li>Experience in fund-raising and in managing projects funded by international funding partners, including the European Union, intergovernmental or international organizations is desirable.</li><li>Experience in team and performance management is desirable</li><li>Experience in data analytics or related areas is desirable.</li></ul><h2>Languages</h2><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required.</p><p></p></section>