وظائف محلل مالي في لبنان

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br>Summary:<br>We are seeking a skilled Electrician to join our team. The Electrician will be responsible for installing, maintaining, and repairing electrical wiring, equipment, and fixtures. <br><br>Job Responsibility:<br>- Install and maintain wiring, control systems, and other electrical components<br>- Inspect electrical systems, equipment, and components to identify hazards and ensure they meet safety codes<br>- Troubleshoot electrical issues and implement repairs as needed<br>- Collaborate with other team members and contractors to complete projects on time and within budget<br>- Keep accurate records of work performed and materials used<br><br>Candidate Requirements:<br>- High school diploma or equivalent<br>- Completion of an apprenticeship program or relevant certification<br>- Proven experience as an Electrician<br>- Strong knowledge of electrical systems, wiring, and safety regulations<br>- Excellent troubleshooting and problem-solving skills<br>- Ability to work independently and as part of a team</p> </div>

The ideal candidate should have hands-on experience operating industrial laser cutting machines and be proficient in SolidWorks, with the ability to prepare and modify technical drawings and parts for production. <br> <br>Main Responsibilities <br> <br>- Operate and monitor the laser cutting machine for sheet metal production. <br>- Prepare files and drawings required for laser cutting. <br>- Use SolidWorks to create, modify, and review 2D and 3D mechanical designs. <br>- Prepare sheet-metal parts and components for elevator production. <br>- Read and understand technical and mechanical drawings. <br>- Set up machine parameters according to material type, thickness, and production requirements. <br>- Ensure accurate dimensions and high-quality cutting of components. <br>- Optimize sheet layouts and nesting to reduce material waste. <br>- Inspect finished parts and verify that they comply with drawings and required dimensions. <br>- Perform basic machine troubleshooting and coordinate maintenance when required. <br>- Follow production schedules and coordinate with the factory and engineering teams. <br>- Maintain a clean, organized, and safe working environment. <br> <br>Requirements <br> <br>- Previous experience operating a laser cutting machine is required. <br>- Good knowledge of SolidWorks is required. <br>- Experience with SolidWorks Sheet Metal is highly preferred. <br>- Ability to read and interpret technical drawings and dimensions. <br>- Good understanding of sheet metal fabrication and manufacturing processes. <br>- Knowledge of AutoCAD or similar technical drawing software is an advantage. <br>- Experience with CNC machinery, nesting software, bending, or other metal fabrication equipment is a plus. <br>- Attention to detail and accuracy. <br>- Ability to troubleshoot production and machine-related issues. <br>- Ability to work independently and as part of a production team. <br> <br>Preferred Background <br> <br>Previous experience in elevator manufacturing, metal fabrication, stainless steel fabrication, mechanical manufacturing, or a similar industrial environment is preferred

Overview of Responsibilities: <br> <br>- Respect laboratory’s internal rules and regulations. <br>- Clean laboratory workbenches and equipment. <br>- Perform daily controls to ensure the equipment is working properly, before running the patient’s samples. <br>- Receive, label, prepare and process samples, then safely store them. <br>- Assist in ordering laboratory supplies. <br>- Take part in the “Continuing Education” sessions and attend conferences, projects, and trainings when possible. <br>- Perform laboratory tasks following specified policies and procedures. <br> <br>Qualifications: <br>- Bachelor in Medical Laboratory Sciences. <br>- Work permit issued by the Lebanese Ministry of Public Health. <br> <br>Years of Experience: <br>- Experience of 2 years in the field is preferred

IT Support Engineer <br>Experience: 2 years <br> <br>Role Summary <br>We’re looking for an IT professional to manage network infrastructure, telephone systems, and end-user support across our organization. <br> <br>Key Responsibilities <br>• Configure and maintain LAN/WAN infrastructure, including VLAN segmentation and routing. <br>• Manage Sophos firewall policies, rules, and site-to-site VPN configurations. <br>• Administer Grandstream UCM IP-PBX systems (extensions, trunks, call routing, troubleshooting). <br>• Provide end-user technical support (hardware, software, network connectivity). <br>• Manage Microsoft 365 tenant administration (user provisioning, licensing, security policies). <br>• Manage Exchange Online (mailboxes, distribution groups, mail flow rules, troubleshooting). <br>• Monitor network performance and resolve connectivity issues. <br>• Maintain documentation for network topology and configurations. <br>• Coordinate with vendors for hardware/software procurement and support. <br> <br>Required Skills <br>• Strong knowledge of VLAN configuration and network segmentation. <br>• Hands-on experience with Sophos firewalls (or similar UTM platforms). <br>• WAN/LAN troubleshooting and configuration. <br>• Experience with Grandstream UCM or similar VoIP/PBX systems. <br>• Microsoft 365 administration (Exchange Online, Azure AD/Entra ID). <br>• End-user technical support experience. <br>• Strong troubleshooting and problem-solving skills. <br> <br>Qualifications <br>• Bachelor’s degree in IT, Computer Science, or a related field. <br>• Relevant certifications (CompTIA NetworK+, Microsoft 365 Certified, Sophos certification) are a plus

???? *HIRING NOW - Roumieh* ???? <br>*TECHNICAL OFFICE ENGINEER* <br>???? Roumieh - Industrial Zone | Metal Fabrication <br> <br>*Job:* <br>- Execution & fabrication drawings <br>- Cutting lists / orders <br>- Coordination with factory & suppliers <br> <br>*Profile:* <br>- 3+ yrs in metal fabrication <br>- AutoCAD expert <br>- Knows materials & production <br> <br>???? *Send CV:* csec.mgt.consultancyservices@gmail.com

Overview of Responsibilities: <br>- Operate and troubleshoot different medical imaging modalities such as X-ray, MRI, CT, ultrasound, and others. <br>- Position patients correctly to obtain accurate and clear image. <br>- Monitor patients and ensure their safety and privacy during imaging procedures. <br>- Safeguard patients and staff from unnecessary exposure by adhering to radiation safety protocols and procedures. <br>- Calibrate the equipment. <br>- Administer contrast agents and perform injection procedures for contrast- enhanced imaging studies. <br>- Interpret images correctly and communicate findings to physicians when needed. <br>Implement and maintain quality control measures. <br>- Ensure the proper sterilization and storage of the equipment. <br>- Manage and organize medical imaging data, including proper labeling, and archiving. <br>- Maintain a safe and clean working environment. <br> <br>Qualifications: <br>- Bachelor's degree in medical imaging <br> <br>Years of Experience: <br>- Between 0 and 3 years

???? We're Hiring | Junior Spa Therapist <br> <br>Currently hiring a Junior Spa Therapist for one of our clients. <br> <br>We're looking for passionate professionals who are eager to grow their careers in the wellness industry. <br> <br>???? Massage Diploma (mandatory) or Licensed Physiotherapist <br>???? Passion for wellness and exceptional client care <br>???? Eagerness to learn and grow professionally <br> <br>???? Interested? Send your CV to rrecruitstalents@gmail.com

<p>Org. Setting and Reporting UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff.UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The incumbent reports to the assigned Senior TVET Instructor or Deputy Principal of Training Centre, as applicable.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>A university degree of four years from an accredited educational institution in an approved course of study with major specialization in the field of subject taught.</li><li>No experience at this entry level of TVET Instructor (Civil Eng) - grade 11, is required</li><li>Applicants are required to mention if they have close relative(s) in UNRWA (mother, father, daughter, son, sister brother), please provide full name(s) and relationship. If applicable, please provide further details below.</li><li>Applicants are required to mention if they are a Palestine refugee. If yes, please provide your Registration Card Number.</li><li>Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organisations, academic institutions, political organisations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post.</li><li>Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.</li><li>English and Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult</li></ul>

Spanish-Speaking Technical Support Representative <br> <br>We are seeking a fluent Spanish speaker to join our Technical Support team. This is a full-time, office-based position supporting Spanish-speaking clients in the online gaming and betting industry. <br> <br>The role is entirely email-based, with no phone calls required. The successful candidate will respond to clients using prepared scripts and company guidelines, investigate their concerns, provide clear solutions and escalate complex cases when necessary. <br> <br>Key Responsibilities <br> <br>* Respond to Spanish-speaking clients via email <br>* Provide accurate support using approved scripts and procedures <br>* Assist with account, platform and service-related issues <br>* Identify problems and communicate clear solutions <br>* Escalate complex cases to the appropriate department <br>* Document interactions and maintain accurate support records <br>* Follow company procedures and service-quality standards <br>* Protect client information and maintain confidentiality <br> <br>Requirements <br> <br>* Fluent written and spoken Spanish <br>* Good computer and troubleshooting skills <br>* Strong written communication and customer-service skills <br>* Responsible, detail-oriented and solution-focused <br>* Comfortable working rotating 12-hour day and night shifts <br>* Previous technical support or customer-service experience is an advantage <br> <br>Schedule <br> <br>* Two day shifts <br>* Two days off <br>* Two night shifts <br>* Two days off <br> <br>Day shifts generally run from 9:00 AM to 9:00 PM. Night shifts run from 9:00 PM to 9:00 AM. <br> <br>Salary and Benefits <br> <br>* $850 per month during the three-month probation period <br>* $900 per month plus bonuses after probation <br>* Meals and office refreshments <br>* 28 vacation days after completing six months <br>* Four additional paid days off <br> <br>How to Apply <br> <br>Send your CV via WhatsApp: <br> <br>+961 71 886 091

Role Summary: <br>The role is responsible for supporting financial and operational activities through ERP management, reporting, invoicing, pricing updates, inventory control, and data analysis while ensuring accuracy and process efficiency. <br> <br>Main Duties <br>• Manage invoicing setup, pricing updates, and synchronization of transactions across ERP systems <br>• Monitor inventory movements, asset tracking, and account balances while ensuring data integrity <br>• Prepare installation, maintenance, aging, sales, commission, rebate, and operational closing reports <br>• Analyze gross margins, sales KPIs, marketing statistics, and operational performance indicators <br>• Support budgeting, reporting, and financial analysis through data extraction and consolidation <br>• Handle receivables monitoring, balance transfers, and reconciliation activities <br>• Maintain and update customer accounts, classifications, and operational records <br>• Support ERP automation, digital transformation initiatives, testing, and data governance projects <br>• Implement and follow up on internal audit recommendations and operational controls <br>• Conduct inventory verification and operational checks for vehicles, tanks, cylinders, and related assets <br>• Provide operational support and coordinate with internal teams on special requests and reporting needs <br> <br>Qualifications <br>• Bachelor degree in Finance or related field, CPA is highly advantageous <br>•6+ year’s progressive experience. <br>Technical knowledge, skills & abilities required: <br>• Knowledge of ERP systems and financial reporting <br>• Proficiency in Microsoft Office, especially Excel <br>• Knowledge of invoicing, inventory, and reconciliation processes <br>• Experience in BI systems and automation is a plus <br> <br>Soft skills required <br>• Strong communication and interpersonal skills <br>• Analytical and problem-solving mindset <br>• Attention to detail and accuracy <br>• Time management and organizational skills <br>• Ability to work under pressure and meet deadlines <br>• Teamwork and collaboration skills <br>• Adaptability and flexibility <br>• Ability to handle multiple tasks efficiently

<p>HAMAP-Humanitaire https://hamap-humanitaire.org Halte aux Mines AntiPersonnel (HAMAP)-Humanitaire is a French NGO, established in 1999 in order to contribute to the struggle against mines and the risks it presents to civilian population. HAMAP-Humanitaire is active in 13 countries and pursues a mission of support to local partners from the need assessment, through project conception and to its sustainable implementation. HAMAP-Humanitaire diversified its field of activity, to encompass two sectors: Engineering (WASH, construction, energy) and Mine Action. Requirements and job status Minimum education: EOD Level 3+ qualification Minimum experience: 10 Years Required travel: Yes No of jobs: 1 Job Description PDF - HAMAP Humanitaire LinkedIn page</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Formally recognised EOD Level 3+ qualification or equivalent advanced military EOD qualification.</li><li>Demonstrated advanced explosive ordnance technical knowledge, including Advanced Explosive Theory as a minimum.</li><li>Proven competence in ADW and bulk demolitions.</li><li>IEDD qualification is highly desirable.</li><li>Strong knowledge of IMAS and land release principles.</li><li>Strong understanding of Quality Management in humanitarian mine action.</li><li>Demonstrated competence in SOP development, QA/QC, training design, and operational risk management.</li><li>Minimum 10 years of professional experience in humanitarian mine action or comparable explosive ordnance technical operations.</li><li>Substantial experience in EOD, clearance, BAC, and land release.</li><li>Minimum 5 years of senior technical advisory, programme operations, QA/QM, training, or capacity-strengthening experience.</li><li>Experience supporting local or national partners through capacity strengthening, mentoring, technical governance, and systems development.</li><li>Proven experience in SOP development, technical documentation, QA/QC systems, training architecture, competency assurance, and technical review.</li><li>Experience in proposal design, technical methodology development, logframe/KPI design, asset-staffing planning, and donor reporting is strongly desirable.</li><li>Experience in the Middle East, particularly Lebanon, Iraq, Syria, or comparable operational contexts, is highly desirable.</li><li>Experience with national mine action authorities, technical working groups, accreditation processes, and national standards is strongly desirable.</li><li>Experience with mechanical support to clearance, rubble clearance, heritage-sensitive clearance, or similar specialised contexts is desirable.</li><li>Experience with IMSMA-compatible reporting, GIS, Survey123, task dossiers, QA/QC dashboards, and HMA information management systems is desirable.</li><li>Strong understanding of the full HMA toolbox, including NTS, TS, clearance, BAC, EOD spot tasks, EORE/CPP integration, QA/QC, training, IM, and partner capacity strengthening.</li><li>Advanced technical credibility in EOD and clearance.</li><li>Strong understanding of land release methodology and evidence-based decision-making.</li><li>Ability to design systems, not only deliver activities.</li><li>Ability to translate IMAS, NMAS, and organisational SOPs into practical field systems.</li><li>Ability to provide strategic technical direction while respecting country management and partner ownership.</li><li>Ability to assess partner capacity and design realistic capacity development pathways.</li><li>Strong analytical skills and evidence-based judgement.</li><li>Strong report-writing, technical drafting, and SOP-writing skills.</li><li>Ability to design training architecture, competency frameworks, and technical assessment tools.</li><li>Ability to review operational data, task dossiers, QA/QC records, training records, and donor reporting for technical consistency.</li><li>Ability to advise on equipment, mechanical assets, procurement specifications, and technical suitability.</li><li>Ability to identify when external expertise is required and facilitate appropriate technical support.</li><li>Ability to work across cultures, countries, technical disciplines, and organisational levels.</li><li>Ability to manage sensitive operational, technical, and reputational risks.</li><li>English: fluent, mandatory.</li><li>French: working level desirable.</li><li>Arabic: strong asset.</li><li>English is mandatory because the role requires technical drafting, SOP review, IMAS/NMAS interpretation, donor inputs, proposal support, coordination with HQ, and high-level reporting.</li><li>Systematically reporting to in-line manager his/her activities and seeking approval before undertaking any unplanned activity.</li><li>Acting in a proper way, according to HAMAP-Humanitaire values, with all actors: this excludes any discrimination on basis of nationality, ethnicity, religion, class, gender, sexual orientation or political affiliation.</li><li>Respecting the various local habits and customs, as well as the country s laws and rules, in order to preserve HAMAP-Humanitaire respectability.</li><li>Respecting strict confidentiality regarding HAMAP-Humanitaire documents, projects (ongoing and future), prospects of development, stakeholders and providers, unless instructed differently by the Country Director.</li><li>Avoiding any use of the job position in HAMAP-Humanitaire for personal purposes.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The objective of this employment opportunity is to assist in vetting the accuracy of Machine Learning models through human intervention, help in translation of documents, and building project proposals.<br> Work Location<br>UN-ESCWA/ Remotely<br> Expected duration<br>5 months<br> Duties and Responsibilities<br>Background The world is currently experiencing the Fourth Industrial Revolution, where Machine Learning, Artificial Intelligence, and automation of activities are the key drivers of this revolution. This revolution will inevitably eliminate many current lines of work yet can bring in new lines of employment. ESCWA's Future of work initiative is expected to provide a forum for ESCWA countries to prepare for the Fourth Industrial Revolution (FIR) jobs while factoring in the number of jobs needed between now and the attainment of the 2030 Agenda. The key aim is to support member States for the upcoming change in employment and skills due to technological advancements. Ultimately, ESCWA will help member states harness job opportunities emerging from the advent of newer technologies while taming challenges. ESCWA skills monitor is part of ESCWA's initiative on the Future of Work that uses Machine Learning and Artificial Intelligence to assess the demand for skills and jobs in the Arab region. Even though AI is very powerful, it still requires significant human intervention to be helpful. In most cases, AI models might be fit for the data that they only have been trained on, where human intervention is required to detect higher accuracy. This was evident, especially during unprecedented events such as the COVID-19 pandemic. Tasks - duties and responsibilities: The individual contractor will be responsible for the following tasks: 1- Assist in checking accuracy of how Machine Learning is capturing Occupation classification. 2- Assist in checking accuracy of skills for almost ISCO jobs. 3- Assist in checking accuracy of how regular expression (Reg-X) models are capturing different features from text. 4- Assist in conducting data analysis using data from the ESCWA Skills Monitor. 5- Assist in meeting, workshops and mission preparations including administrative activities. 6- Help in all Ad hock activities related to labor market policies and private sector development.<br> Qualifications/special skills<br>A High school Diploma is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 2 years of experience in data manipulation data analysis, presentation, drafting and data visualization is required. Proven experience in successfully working with a team is required. Familiarity with Microsoft Suite is required.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English and Arabic is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Recruitment for this position is on a local basis. The incumbent is required to have the legal right to live and work in the specified working location.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p>Supports the design and development of learning programmes and curricula including supporting in organizing and conducting occupational and competency analyses within their area of specialization, drafting programme profiles, learning guides and manuals, assessing and integrating new and emerging technologies into the subject specializations, and assisting in integrating career guidance and counselling in the learning programmes. Facilitates the delivery of the school-based and work-based learning programmes assigned to them including designing and preparing training venues, identifying and proper utilizing of the facilities and equipment, selecting the trainees, developing inclusive training (lessons) plans, facilitating and managing learning in classrooms, laboratories, workshops, and workplaces, employing adult learning strategies including integrating trainees with disabilities and special learning needs, and mainstreaming Occupational Health and Safety (OSH) and core skills for life and work in the learning delivery. Designs student assessments both formative and summative assessments, practice-based and knowledge-based skills tests; Develops assessment sheets, grids and inclusive skills assessment implementation plans including assessment of core skills and Occupational Safety and Health (OSH); Conducts knowledge and practice-based assessments and tests according to the assessment implementation plan. Builds linkages with employers, workers, and TVET instructors in their specialisations; Collects and utilises available labour market information (LMI) for their training courses; supports conducting and analysing skills needs and anticipation assessments, employers surveys, trainees and graduate trace studies to identify skills gaps, needs, and mismatches for their learning programmes. Applies quality assurance tools and processes across the training cycle of their training courses according to UNRWA TVET Quality Assurance Framework. Supports TVET greening and digitalization initiatives and activities; Designs and implements green and digital learning programmes; Integrates green and digital skills into their training courses; Develops and facilitates synchronous and asynchronous training sessions. Collaborates with other instructors and staff members in coordinating the teaching and learning process, keeping respectful environment at the Centre, maintaining order and discipline in the Centre, and implementing well-organized co-curricular activities, supporting the design and implementation of the Occupational Health and Safety (OSH) measures and tools and reports on incidents and risks in the Centre. Performs such other duties as may be assigned</p><p><strong>Desired Candidate Profile</strong></p><ul><li>UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.</li><li>Following Instructions and Procedures</li><li>Relating and Networking</li><li>Creating and Innovating</li><li>Applying Technical Expertise</li><li>Planning and Organizing</li><li>Education: A university degree of four years from an accredited educational institution in an approved course of study with major specialization in the field of subject taught.</li><li>Job - Specific Qualification: Not available.</li><li>Work Experience: No experience at this entry level of TVET Instructor (Trade Theory) - grade 11, is required</li><li>Applicants are required to mention if they have close relative(s) in UNRWA (mother, father, daughter, son, sister brother), please provide full name(s) and relationship. If applicable, please provide further details below.</li><li>Applicants are required to mention if they are a Palestine refugee. If yes, please provide your Registration Card Number.</li><li>Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organisations, academic institutions, political organisations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post.</li><li>Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.</li><li>Languages: English and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult)</li></ul>

Role purpose <br>Lead finance across Digico Solutions, combining direct responsibility for daily operations with financial guidance to <br>the CEO, Deputy CEO and business leaders. Safeguard cash, ensure reliable reporting and compliance, and support <br>profitable growth across cloud services, AI, consulting, managed services and resale. Build effective controls and <br>scalable processes, develop the Finance team, and coordinate external accountants, auditors and tax advisers <br>where specialist support is needed. <br>Key responsibilities <br>1. Accounting and financial reporting <br>Own the full accounting cycle and monthly close within 7 working days, including bank and balance sheet <br>reconciliations, accruals, prepayments, fixed assets, foreign currency revaluation and intercompany balances. <br> Maintain consistent accounting policies and a suitable chart of accounts. Produce accurate entity and <br>consolidated reporting, including intercompany eliminations, under applicable accounting standards and IFRS <br>where required. <br> Prepare statutory financial statements and audit schedules with external accountants as needed. Coordinate <br>external audits and resolve findings within agreed timelines. <br>2. Budgeting, forecasting and business support <br> Lead the annual budget and rolling 12 month forecast with department heads. Translate sales pipeline, delivery <br>capacity, hiring plans and business priorities into financial assumptions and scenarios. <br> Present a monthly management pack covering profit and loss, balance sheet, cash flow, budget variances and <br>profitability by entity, business line, client and project, with clear recommendations and action owners. <br> Evaluate business cases for recruitment, investment, service development and market expansion. Challenge <br>assumptions and advise management on affordability, returns and financial risks. <br>3. Commercial finance and profitability <br> Review pricing, project budgets and financial contract terms with Sales, Presales and Delivery before proposals <br>are issued, covering delivery costs, cloud charges, discounts, payment milestones and currency exposure. <br> Track project and recurring service margins with Delivery. Analyse utilisation, unbilled work, scope changes, cost <br>overruns and estimated costs to complete, and agree corrective actions with accountable managers. <br> Assess the financial impact of renewals and cloud consumption commitments. Escalate deals outside approved <br>margin or credit parameters for management approval. <br>4. Revenue, billing and partner reconciliation <br> Translate signed contracts and statements of work into accurate billing and revenue schedules for fixed fee <br>projects, time and materials, managed services and cloud resale. Reconcile invoices to delivery evidence and <br>contractual milestones. <br> Apply appropriate revenue recognition policies, including IFRS 15 where applicable. Maintain contract asset and <br>deferred revenue schedules, and document principal versus agent assessments for gross or net resale revenue <br>presentation. <br> Reconcile AWS and other partner charges, funding claims, incentives, credits and Marketplace settlements with <br>the AWS Alliance Lead or relevant partner owner. Track evidence, claim deadlines, recoveries and reconciliation <br>differences. <br>5. Cash flow, treasury and cost management <br> Maintain a 13 week cash forecast updated weekly. Monitor liquidity, upcoming obligations and foreign currency <br>exposure, and flag funding requirements early. <br> Own receivables and collections, working with account owners to resolve disputes. Monitor ageing and days <br>sales outstanding, recommend credit limits and payment terms, and escalate overdue balances and potential <br>losses. <br> Manage banking relationships and supplier payment schedules within approved authority. Review expenses, <br>subscriptions and overheads against budget, and recommend savings while protecting delivery commitments. <br>6. Tax, statutory compliance and payroll <br> Maintain a compliance calendar for every entity. Coordinate applicable tax registrations, returns and payments, <br>including VAT, income or corporate tax, withholding tax and Zakat, with qualified local advisers. <br> Ensure compliant electronic invoicing, including ZATCA Fatoora where applicable. Maintain supporting records <br>and coordinate intercompany tax and transfer pricing requirements, tax queries and regulatory updates with <br>advisers. <br> Validate payroll calculations against inputs approved by People & Culture, including salary changes, <br>commissions, deductions, statutory contributions and end of service provisions. Arrange payment through <br>authorised approvals and reconcile payroll to the accounts. <br>7. Financial governance and internal controls <br> Maintain finance policies, procedures and controls covering purchasing, expenses, billing, credit, payments and <br>financial approvals. Monitor compliance with the authority matrix and escalate exceptions. <br> Separate transaction preparation, review and approval. Ensure independent autho

<p>The Financial &amp; Internal Controller holds a dual mandate in the club: maintaining the accuracy and integrity of all financial records, and independently auditing the operational and commercial activity of the business to ensure compliance, consistency, and accountability across all departments.</p><p>This is not a passive record-keeping role. The Financial &amp; Internal Controller is expected to proactively identify financial irregularities, operational gaps, and process deviations then document, escalate, and follow up until they are resolved. The role requires equal parts financial discipline and investigative rigour.</p><p>Working closely with the operations, administration, and management teams, this role acts as an internal safeguard ensuring that what happens on the floor, at the point of sale, and across all systems is accurately reflected in the books and aligned with the company's policies.</p><p>I. Financial Control &amp; Bookkeeping</p><p>Purchase Order &amp; Invoice Management</p><p>Review and verify Purchase Orders (POs) created by the operations team to ensure they are complete, accurate, and properly documented before any goods are received.</p><p>Cross-check Purchase Invoices (PIs) against their corresponding POs to confirm quantities, prices, and supplier details match.</p><p>Ensure each PI is correctly allocated to the appropriate account or cost centre within the system based on the nature of the order.</p><p>Flag and escalate any discrepancies between a PO and PI before payment is processed no invoice should be paid without verified matching.</p><p>Maintain a clean and auditable record of all POs, PIs, and their allocation status.</p><p>Account Allocation &amp; Transaction Recording</p><p>Allocate all financial transactions incoming and outgoing to the correct accounts within the system.</p><p>Ensure all payments received are accurately matched to the right membership, service, or product category.</p><p>Identify and correct misallocated transactions identified through daily or periodic reviews.</p><p>Maintain consistency in how transactions are categorized to ensure reporting accuracy over time.</p><p>Inventory Cost Tracking</p><p>Track the cost of inventory items from purchase through to consumption or sale.</p><p>Monitor the lifecycle of key inventory items identifying ordering patterns, cost trends, and consumption rates.</p><p>Highlight items with unusual cost patterns, high waste rates, or low turnover and bring them to management's attention.</p><p>Ensure physical stock counts align with system records and cost data in coordination with the operations team.</p><p>Financial Records &amp; Reporting</p><p>Maintain up-to-date and accurate financial records across the system and supporting tools.</p><p>Prepare periodic summaries of income, expenses, and inventory costs as requested by management.</p><p>Ensure all financial documentation invoices, receipts, payment records is properly filed and retrievable at any time.</p><p>Support management with ad-hoc financial data requests, reconciliation tasks, and cost analysis.</p><p>II. Internal Audit &amp; Control</p><p>Sales Pipeline Audit</p><p>Conduct regular reviews of the sales pipeline to verify that all leads, prospects, and conversions are accurately logged and progressing as expected.</p><p>Identify gaps, stalled entries, or unresolved leads that have not been followed up within the expected timeframe.</p><p>Cross-reference pipeline activity with actual membership sales to detect any discrepancies between what was sold and what was recorded.</p><p>Flag patterns of non-compliance or incomplete sales documentation to management with supporting evidence.</p><p>Transaction &amp; POS Audit</p><p>Review point-of-sale transactions on a regular basis to verify that all sales, discounts, voids, and refunds were authorized and correctly applied.</p><p>Identify and investigate any irregular discounting patterns, unauthorized price overrides, or transactions that deviate from standard operating procedure.</p><p>Verify that cash and digital payment records reconcile with the physical and system-level cash handover reports.</p><p>Ensure all transactions memberships, PT sessions, cafeteria sales, and add-ons are accurately reflected in both the system and the financial records.</p><p>Administration Task Audit</p><p>Periodically review administration tasks completed within the system to verify that procedures were followed correctly and completely.</p><p>Check that member requests, cases, and operational actions were handled in accordance with established SOPs not just that they were closed, but that they were handled correctly.</p><p>Identify instances where tasks were skipped, incorrectly completed, or improperly documented and escalate with full context.</p><p>Review staff attendance records and payroll inputs for accuracy and flag any anomalies or patterns that require investigation.</p><p>Operational Compliance Review</p><p>Conduct periodic audits of key operational areas including purchasing, inventory, cash handling, and mem</p><p><strong>Desired Candidate Profile</strong></p><p>The Financial &amp; Internal Controller holds a dual mandate in the club: maintaining the accuracy and integrity of all financial records, and independently auditing the operational and commercial activity of the business to ensure compliance, consistency, and accountability across all departments.</p><p>This is not a passive record-keeping role. The Financial &amp; Internal Controller is expected to proactively identify financial irregularities, operational gaps, and process deviations then document, escalate, and follow up until they are resolved. The role requires equal parts financial discipline and investigative rigour.</p><p>Working closely with the operations, administration, and management teams, this role acts as an internal safeguard ensuring that what happens on the floor, at the point of sale, and across all systems is accurately reflected in the books and aligned with the company's policies.</p><p>I. Financial Control &amp; Bookkeeping</p><p>Purchase Order &amp; Invoice Management</p><p>Review and verify Purchase Orders (POs) created by the operations team to ensure they are complete, accurate, and properly documented before any goods are received.</p><p>Cross-check Purchase Invoices (PIs) against their corresponding POs to confirm quantities, prices, and supplier details match.</p><p>Ensure each PI is correctly allocated to the appropriate account or cost centre within the system based on the nature of the order.</p><p>Flag and escalate any discrepancies between a PO and PI before payment is processed no invoice should be paid without verified matching.</p><p>Maintain a clean and auditable record of all POs, PIs, and their allocation status.</p><p>Account Allocation &amp; Transaction Recording</p><p>Allocate all financial transactions incoming and outgoing to the correct accounts within the system.</p><p>Ensure all payments received are accurately matched to the right membership, service, or product category.</p><p>Identify and correct misallocated transactions identified through daily or periodic reviews.</p><p>Maintain consistency in how transactions are categorized to ensure reporting accuracy over time.</p><p>Inventory Cost Tracking</p><p>Track the cost of inventory items from purchase through to consumption or sale.</p><p>Monitor the lifecycle of key inventory items identifying ordering patterns, cost trends, and consumption rates.</p><p>Highlight items with unusual cost patterns, high waste rates, or low turnover and bring them to management's attention.</p><p>Ensure physical stock counts align with system records and cost data in coordination with the operations team.</p><p>Financial Records &amp; Reporting</p><p>Maintain up-to-date and accurate financial records across the system and supporting tools.</p><p>Prepare periodic summaries of income, expenses, and inventory costs as requested by management.</p><p>Ensure all financial documentation invoices, receipts, payment records is properly filed and retrievable at any time.</p><p>Support management with ad-hoc financial data requests, reconciliation tasks, and cost analysis.</p><p>II. Internal Audit &amp; Control</p><p>Sales Pipeline Audit</p><p>Conduct regular reviews of the sales pipeline to verify that all leads, prospects, and conversions are accurately logged and progressing as expected.</p><p>Identify gaps, stalled entries, or unresolved leads that have not been followed up within the expected timeframe.</p><p>Cross-reference pipeline activity with actual membership sales to detect any discrepancies between what was sold and what was recorded.</p><p>Flag patterns of non-compliance or incomplete sales documentation to management with supporting evidence.</p><p>Transaction &amp; POS Audit</p><p>Review point-of-sale transactions on a regular basis to verify that all sales, discounts, voids, and refunds were authorized and correctly applied.</p><p>Identify and investigate any irregular discounting patterns, unauthorized price overrides, or transactions that deviate from standard operating procedure.</p><p>Verify that cash and digital payment records reconcile with the physical and system-level cash handover reports.</p><p>Ensure all transactions memberships, PT sessions, cafeteria sales, and add-ons are accurately reflected in both the system and the financial records.</p><p>Administration Task Audit</p><p>Periodically review administration tasks completed within the system to verify that procedures were followed correctly and completely.</p><p>Check that member requests, cases, and operational actions were handled in accordance with established SOPs not just that they were closed, but that they were handled correctly.</p><p>Identify instances where tasks were skipped, incorrectly completed, or improperly documented and escalate with full context.</p><p>Review staff attendance records and payroll inputs for accuracy and flag any anomalies or patterns that require investigation.</p><p>Operational Compliance Review</p><p>Conduct periodic audits of key operational areas including purchasing, inventory, cash handling, and mem</p>

Installation and configuration of ADSL/VDSL and Fiber Internet equipment. <br>- Installation and configuration of modems, routers, Wi-Fi repeaters/extenders, and related networking equipment. <br>- Basic understanding of FTTH/fiber connectivity and signal levels. <br>- Troubleshooting ADSL line issues, including synchronization, attenuation, noise, and line stability. <br>- Troubleshooting Wi-Fi coverage, connectivity, speed, and configuration issues. <br>- Basic LAN/network troubleshooting, including IP addressing, DHCP, DNS, and connectivity testing. <br>- Ability to use technical tools and testing equipment required for Internet installation and troubleshooting. <br>- Ability to identify whether a problem originates from the customer premises, modem/router, internal wiring, or external network. <br>- Ability to document completed installations and technical interventions accurately

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At AKQA, we believe in the imaginative application of art and science to create a better future. With an entrepreneurial and collaborative approach, we design adaptive ideas, services and experiences that capture the imagination, delivering impressive returns for our clients.</p><br><p>Creatives at AKQA apply artistry and craftsmanship to strategic insight to craft beautiful brands, products, campaigns and experiences that stop people in their tracks. Skilled storytellers, they work in a multidisciplinary environment to unlock new value for our clients.</p><br><p>As an Art Director in Beirut, you’ll play an essential role in the strategy, conception and design of beautiful ideas, experiences, products and more. You’ll use your exceptional creative thought and craft skills to produce transformative work for regional and global clients, working with a team of multidisciplinary creatives within the studio and across the network.&amp;nbsp;</p><br><p>At AKQA you will have access to world-renowned thought leadership from influential authors, athletes, artists and entrepreneurs. You will work in an environment which fosters a meritocratic culture and encourages ownership, and you will be surrounded by some of the brightest minds in their fields.&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><p><strong>ROLE REQUIREMENTS</strong></p><br><p><strong>Lead with creative hunger.</strong> Drive concepts, visuals, and design systems with the energy of a maker and the ambition of a leader, pushing every idea to be braver, sharper, and more culturally relevant.<br></p><br><p><strong>Be a storyteller with taste.</strong> Shape narratives through visuals, composition, rhythm, and emotion, not just decoration. Every frame, layout, and edit must convey intention, story, and meaning.<br></p><br><p><strong>Craft with obsession.</strong> Whether it's a platform identity, a film, a digital experience, a product UI, or a prototype, treat details like a signature. Your work should feel unmistakably world-class.<br></p><br><p><strong>Think beyond the screen.</strong> Build ideas that live as acts, installations, products, content ecosystems, and tech-enabled experiences, not just campaigns. Bring innovation and experimentation into the room naturally.<br></p><br><p><strong>Make ideas PR-able by design.</strong> Create visuals and concepts that earn cultural attention, not just meet a brief. Understand what travels regionally and globally, and design for impact.</p><br><p><strong>Own the process end-to-end.</strong> From early sketches to motion tests to production supervision, push the idea through every phase. Know when to be hands-on and when to lead from altitude.</p><br><p><strong>Collaborate like a modern creative.</strong> Work fluidly with writers, strategists, technologists, designers, makers, AI systems, and the broader AKQA network. Seek friction that makes the work stronger.<br></p><br><p><strong>Elevate the room.</strong> Bring energy, references, inspiration, and ideas that push the team forward. Mentor juniors, shape thinking, and help raise the studio's creative temperature.<br></p><br><p><strong>Challenge the brief, respectfully.</strong> Ask the questions others don't. Find the tension, expose the opportunity, and push for the version of the work that truly moves people.<br></p><br><p><strong>Present with creative conviction.</strong> Show work with clarity, story, and craft, helping clients feel the ambition, vision, and emotional intent behind each idea.<br></p><br><p><strong>Guard the quality.</strong> Be accountable for every output. Ensure every visual, layout, prototype, and film frame meets AKQA's global standards and reflects the studio's ambition.</p><br><p>&amp;nbsp;</p><br><p><strong>QUALITIES AND CHARACTERISTICS</strong></p><br><ul><li>You have a compelling portfolio of work that demonstrates high-quality art direction and concepting across a variety of projects.</li><li>Proven creative success working in collaborative, multi-functional teams.</li><li>Strong information presentation skills, visual and written.</li><li>You have a breadth of cultural reference points.</li><li>You have a drive to break boundaries and craft the best ideas of their kind in the world.</li><li>You are passionate, driven and obsessed about your craft and stay on top of best practice in your field.</li><li>Experience in leading a team and working directly with clients is advantageous.</li><li>A degree in Design, Interaction Design, Visual Studies or other design-related field preferred.</li><li>Extensive experience using the most common software.</li><li>Experience of nurturing client relationships.</li><li>Appreciated supplementary skills include a passion for photography, 3D modelling and/or digital installations</li></ul><p><span>We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.</span></p><br><p><span>AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.</span></p><br><p><strong><span>About WPP</span></strong></p><br><p>WPP is the trusted growth partner for the world’s leading brands. We unite&amp;nbsp;cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel&amp;nbsp;in a single company –&amp;nbsp;powered by exceptional talent and our agentic marketing platform, WPP Open,&amp;nbsp;to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit&amp;nbsp;WPP.com.</p><br><br> </div>

<p>The incumbent reports to the assigned Senior TVET Instructor or Deputy Principal of Training Centre as applicable.</p><p>Responsibilities Supports the design and development of learning programmes and curricula including supporting in organizing and conducting occupational and competency analyses within their area of specialization, drafting programme profiles, learning guides and manuals, assessing and integrating new and emerging technologies into the subject specializations, and assisting in integrating career guidance and counselling in the learning programmes. Facilitates the delivery of the school-based and work-based learning programmes assigned to them including setting up and arranging training venues, identifying and proper utilizing of the facilities and equipment, selecting the trainees, preparing inclusive training (lessons) plans, facilitating and monitoring learning in classrooms, laboratories, workshops, and workplaces, employing adult learning strategies including accommodating trainees with disabilities and special learning needs, and mainstreaming Occupational Health and Safety (OSH) and core skills for life and work in the learning delivery. Prepares student assessments both formative and summative assessments, practice-based and knowledge-based skills tests; Develops assessment sheets, grids and inclusive skills assessment implementation plans including assessment of core skills and Occupational Safety and Health (OSH); Conducts knowledge and practice-based assessments and tests according to the assessment implementation plan. Supports in maintaining linkages with employers, workers, and TVET instructors in their specialisations; Collects and utilizes available labour market information (LMI) for their training courses; supports conducting and analysing skills needs and anticipation assessments, employers surveys, trainees and graduate trace studies to identify skills gaps, needs, and mismatches for their learning programmes. Applies quality assurance tools and processes across the training cycle of their training courses according to UNRWA TVET Quality Assurance Framework. Supports TVET greening and digitalisation initiatives and activities; assists in designing and implementing green and digital learning programmes; Integrates green and digital skills into their training courses; supports the development and facilitation of synchronous and asynchronous training sessions. Collaborates with other instructors and staff members in coordinating the teaching and learning process, keeping respectful environment at the Centre, maintaining order and discipline in the Centre, and implementing well-organized co-curricular activities, supporting the design and implementation of the Occupational Health and Safety (OSH) measures and tools and reports on incidents and risks in the Centre. Performs such other duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Successful completion of full Secondary Education plus two years post-secondary technical education or training in an area directly related to the course to be taught.</p><p>No experience at this entry level of VT Instructor (General Electrician) - grade 09, is required.</p><p>Applicants are required to mention if they have close relative(s) in UNRWA (mother, father, daughter, son, sister brother), please provide full name(s) and relationship. If applicable, please provide further details below.</p><p>Applicants are required to mention if they are a Palestine refugee. If yes, please provide you Registration Card Number.</p><p>Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organisations, academic institutions, political organisations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.</p>

<p><br></p><p><b>Responsibilities</b></p><p><br></p><p>&nbsp;Supports the design and development of learning programmes and curricula including supporting in organizing and conducting occupational and competency analyses within their area of specialization, drafting programme profiles, learning guides and manuals, assessing and integrating new and emerging technologies into the subject specializations, and assisting in integrating career guidance and counselling in the learning programmes. Facilitates the delivery of the school-based and work-based learning programmes assigned to them including designing and preparing training venues, identifying and proper utilizing of the facilities and equipment, selecting the trainees, developing inclusive training (lessons) plans, facilitating and managing learning in classrooms, laboratories, workshops, and workplaces, employing adult learning strategies including integrating trainees with disabilities and special learning needs, and mainstreaming Occupational Health and Safety (OSH) and core skills for life and work in the learning delivery. Designs student assessments both formative and summative assessments, practice-based and knowledge-based skills tests; Develops assessment sheets, grids and inclusive skills assessment implementation plans including assessment of core skills and Occupational Safety and Health (OSH); Conducts knowledge and practice-based assessments and tests according to the assessment implementation plan. Builds linkages with employers, workers, and TVET instructors in their specialisations; Collects and utilises available labour market information (LMI) for their training courses; supports conducting and analysing skills needs and anticipation assessments, employers surveys, trainees and graduate trace studies to identify skills gaps, needs, and mismatches for their learning programmes. Applies quality assurance tools and processes across the training cycle of their training courses according to UNRWA TVET Quality Assurance Framework. Supports TVET greening and digitalization initiatives and activities; Designs and implements green and digital learning programmes; Integrates green and digital skills into their training courses; Develops and facilitates synchronous and asynchronous training sessions. Collaborates with other instructors and staff members in coordinating the teaching and learning process, keeping respectful environment at the Centre, maintaining order and discipline in the Centre, and implementing well-organized co-curricular activities, supporting the design and implementation of the Occupational Health and Safety (OSH) measures and tools and reports on incidents and risks in the Centre. Performs such other duties as may be assigned</p><p>Competencies UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Following Instructions and Procedures Relating and Networking Creating and Innovating Applying Technical Expertise Planning and Organizing</p><p><strong>Desired Candidate Profile</strong></p>A university degree of four years from an accredited educational institution in an approved course of study with major specialization in the field of subject taught. No experience at this entry level of TVET Instructor (Architecture Eng) - grade 11, is required. Applicants are required to mention if they have close relative(s) in UNRWA (mother, father, daughter, son, sister brother), please provide full name(s) and relationship. If applicable, please provide further details below. Applicants are required to mention if they are a Palestine refugee. If yes, please provide your Registration Card Number. Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organisations, academic institutions, political organisations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post. Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer-Technical Support Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview As a Technical Customer Support Specialist, you are often the first person a hotel contacts when something in its property management system is not working—sometimes during check-in and with guests waiting.<br> You will help customers use our software effectively, answer “how-to” questions, diagnose technical problems, and resolve issues across a broad range of hospitality products and integrations.<br> This includes explaining workflows, guiding users through configuration and operational tasks, reproducing reported problems, and determining whether an issue is related to data, configuration, permissions, an integration, or a software defect.<br> You will resolve as much as possible during the initial interaction.<br> When escalation is required, you will document the issue with enough evidence and context that the next person can continue the investigation without starting over.<br> Tickets are initially triaged and tagged through AI-assisted workflows.<br> You will assess that triage, correct it when necessary, review drafted responses, and take over the conversation whenever a customer needs direct assistance from a person.<br> What You Will Do Work the Shared Support Queue Pull tickets from the team’s shared queue, prioritize your workload based on severity, customer impact, and ticket age, and take ownership of each issue through resolution.<br> The team works toward shared service and open-ticket goals rather than relying only on individually assigned inboxes.<br> Support Customers Across Every Channel Provide support through phone, email, and chat.<br> Adjust your communication style to the situation, whether you are answering a straightforward software question or leading a live troubleshooting call with a hotel experiencing an urgent operational issue.<br> Answer Product and Workflow Questions Help customers understand how to use the software in their day-to-day hotel operations.<br> This includes explaining features, walking users through processes, helping with configuration, and identifying when a “how-to” question is actually the result of incorrect setup, missing permissions, or unexpected system behavior.<br> Work With AI-Assisted Support Tools Review AI-generated classifications and drafted responses before relying on them as our answer.<br> Correct intent, priority, sentiment, language, and product classifications when necessary, and suppress automated responses when they would be inappropriate, including security, legal, or previously escalated matters.<br> AI output is a starting point.<br> You remain accountable for the accuracy of the response and for confirming that the customer’s issue has been resolved.<br> Diagnose Issues Across Our Product Portfolio Support roommaster Cloud, roommaster Anywhere, our browser-based PMS, Booking Engine and Channel Manager, roommaster Payments, Caretaker/Eventory and many more.<br> Identifying the correct product, environment, database region, and affected workflow is often the first step in the diagnostic process.<br> Troubleshoot Integrations Investigate issues involving data moving between connected systems, such as: Availability not reaching an online travel agency Reservations not arriving in the PMS Rates or restrictions not updating Transactions missing from reports Third-party systems returning incomplete or unexpected data Use logs, audit trails, request and response data, and the behavior of both systems to determine where the handoff failed.<br> Support Card Payments and Terminals Assist with payment-terminal setup and connectivity, batch and settlement questions, refund, duplicate charges, tokenization, and processor-side issues.<br> Understand what can be addressed within roommaster and when the issue must be escalated to another internal team.<br> Support Distribution and OTA Connectivity Troubleshoot room and rate mapping, availability and restriction updates, and connections with platforms such as Booking.<br>com, Expedia, Agoda, and Airbnb.<br> Recognize the operational impact of distribution issues.<br> For example, a stalled availability update that could cause a hotel to oversell rooms requires a different response than a routine mapping question.<br> Maintain Accurate Support Records Ensure each ticket contains the correct: Ticket form and classification Customer organization and contact Product and product-automation fields Priority and severity Problem-versus-question classification Troubleshooting notes and supporting evidence Contacts must be associated with the correct organization, and all required information must be completed before a ticket is resolved.<br> Reduce Repeat Contact When the same question or issue appears repeatedly, help turn the solution into a reusable macro, internal procedure, Help Center article, training opportunity, or product improvement request.<br> Helping customers find answers more easily and preventing repeat issues are core parts of the role.<br> Participate in Our Global Support Schedule Our customers operate across North America, EMEA, and APAC.<br> Support follows a global, followthe-sun model, and this role participates in a shift rotation that includes weekend coverage.<br> At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue Ability to manage and prioritize your workload without needing to be given a daily task list Strong ownership and follow-through, including confirming that the customer’s issue has been resolved Availability to participate in a shift rotation covering a 24/7 support struture Beneficial Experience Hotel front-desk, reservations, accounting, or back-office experience Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider Experience with channel managers, booking engines, or OTA extranets Experience with Zendesk or a comparable ticketing platform SQL knowledge or experience building reports from a relational database Basic networking knowledge Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness Experience supporting SaaS products or connected software platforms Hotel experience is valuable, but it is not required.<br> We can teach hospitality operations to someone who already has strong technical troubleshooting and customer communication skills.<br> What We Will Teach You How a Hotel Operates You will learn the daily hotel cycle, from reservations and arrivals through check-in, folio management, and night audit.<br> You will also learn hospitality terminology such as rate plans, availability and restrictions, no-shows, walk-ins, room moves, and overbooking.<br> Understanding hotel operations is essential to determining the true urgency and impact of an issue.<br> Why Certain Issues Are Emergencies A stalled availability update is not simply a data-sync problem—it may place a hotel at immediate risk of selling rooms it does not have.<br> You will learn which issues create operational or financial risk, how quickly that risk develops, and how to respond appropriately.<br> Our Products and Environments You will learn how properties are configured across our products, regions, integrations, and database environments, as well as how to identify the systems involved in a reported issue.<br> Payments from End to End You will learn how payment terminals, tokenization, authorization, batching, settlement, refunds, and payment processors interact—and, importantly, what data and processes Support must never access or modify.<br> Distribution and Connectivity You will learn how room and rate mapping works, how availability and restriction updates move between systems, and how major OTA extranets behave.<br> Escalation and Incident Management You will learn our escalation process, severity criteria, duplicate-ticket linking, documentation requirements, and communication expectations during active incidents.<br> How the Team Works Our Workload Follows Hotel Operations Support volume is heaviest on weekdays and typically peaks on Mondays as issues from the weekend are reported or followed up.<br> A typical weekday generates approximately 105 support tickets, while a weekend day generally generates 38–40.<br> These tickets are shared across the team.<br> AI Assists the Team AI helps classify, route, and prioritize tickets and can draft suggested responses.<br> Support specialists remain responsible for validating its output, applying judgment, and ensuring that the customer receives an accurate and complete resolution.<br> We Work as One Support Team The team shares responsibility for the queue and overall customer experience.<br> Collaboration is expected: team members help one another investigate issues, share product knowledge, and move difficult tickets toward resolution.<br> Success is not measured by individual ticket volume alone.<br> Performance Is Balanced Performance is evaluated across several areas, including: Resolution quality and accuracy Responsiveness Customer satisfaction Ticket ownership and follow-through Documentation and ticket hygiene Appropriate prioritization and escalation Contribution to the performance and knowledge of the wider team Ticket volume is considered in context and does not, by itself, determine performance.<br></span> </div>