وظائف مساعد شيف في لبنان 2026

بيت.كوم

Customer Service & Virtual Assistant

عن بُعد - لبنان ٦ أغسطس ٢٠٢٦

خدمة العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description About Our Client Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand. The business values reliable people who take ownership, learn quickly, and remain professional under pressure. As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets. Job Description Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers. Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role. Why This Opportunity Matters You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business. This is not a role where you simply respond to messages. You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate. Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.   What You’ll Own In this role, you will: <ul><li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li><li>Process customer orders accurately and ensure all required information is complete.</li><li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li><li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li><li>Maintain accurate customer and order records in shared Google Sheets.</li><li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li><li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li><li>Moderate comments on social media advertisements while protecting a professional brand image.</li><li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li></ul>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations. Qualifications What Makes You Successful You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French. Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets. Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities. You’ll be especially successful if you: <ul><li>Communicate politely and professionally, including during difficult customer interactions.</li><li>Stay calm, organized, and focused when order volumes or customer demands increase.</li><li>Show empathy while remaining clear and solution-oriented.</li><li>Learn new processes quickly and apply feedback.</li><li>Work with discipline and reliability without needing constant follow-up.</li><li>Take initiative instead of waiting for every next step to be assigned.</li><li>Are serious about building a long-term career in customer service and e-commerce operations.</li></ul>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you. Additional Information What’s In It for You This is a full-time opportunity with a base salary of $250 to $350 per month, plus performance bonuses for orders completed above the defined target. Each additional qualifying order above the threshold earns an extra bonus. Working hours are 9:00 AM to 6:00 PM, including a two-hour break. More importantly, the role offers a clear progression path. Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a Senior Customer Service or Head of Customer Service position. As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand. This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership. Ready to Take Ownership? If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity. Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader. </div>

بيت.كوم

Customer Service & Virtual Assistant

عن بُعد - لبنان ٤ أغسطس ٢٠٢٦

خدمة العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers. Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role. Why This Opportunity Matters You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business. This is not a role where you simply respond to messages. You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate. Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility. About Our Client Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand. The business values reliable people who take ownership, learn quickly, and remain professional under pressure. As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets. What You’ll Own In this role, you will: Manage customer conversations on WhatsApp with professionalism, empathy, and speed. Process customer orders accurately and ensure all required information is complete. Follow up with fulfillment and delivery partners regarding cancelled orders. Speak with customers to understand cancellation reasons and recover orders whenever possible. Maintain accurate customer and order records in shared Google Sheets. Make outbound calls to request product reviews and explore relevant upselling opportunities. Collect customer feedback that helps strengthen trust in the brands and improve the customer experience. Moderate comments on social media advertisements while protecting a professional brand image. Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve. Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations. What’s In It for You This is a full-time opportunity with a base salary of $250 to $350 per month , plus performance bonuses for orders completed above the defined target. Each additional qualifying order above the threshold earns an extra bonus. Working hours are 9:00 AM to 6:00 PM , including a two-hour break . More importantly, the role offers a clear progression path. Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a Senior Customer Service or Head of Customer Service position. As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand. This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership. Ready to Take Ownership? If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity. Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader. What Makes You Successful You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French. Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets. Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities. You’ll be especially successful if you: Communicate politely and professionally, including during difficult customer interactions. Stay calm, organized, and focused when order volumes or customer demands increase. Show empathy while remaining clear and solution-oriented. Learn new processes quickly and apply feedback. Work with discipline and reliability without needing constant follow-up. Take initiative instead of waiting for every next step to be assigned. Are serious about building a long-term career in customer service and e-commerce operations. Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you. </div>

0 - 5 Years Naukri Gulf

Intern Public Information

On-site - لبنان - جبل لبنان ٢١ يوليو ٢٠٢٦

الموارد البشرية

Work Location In Person - Full Time UNIC Beirut Expected duration 3 mos to 6 mos max Duties and Responsibilities The global network of United Nations Information Centres (UNICs) is part of the Department of Global Communications. It is key to the Organization's ability to reach the peoples of the world and to share the United Nations story with them in their own languages. These centres, working in coordination with the UN system, reach out to the media and educational institutions, engage in partnerships with governments, local civil society organizations and the private sector, and maintain libraries and electronic information resources. Just as UNICs are the principal sources of information about the United Nations system in the countries where they are located, they are also responsible for promoting greater public understanding of and support for the aims and activities of the United Nations by disseminating information on the work of the Organization to people everywhere. This position is located in the United Nations Information Centre (UNIC) in Beirut, within the Information Centres Service (ICS), Department of Global Communication (DGC). The duration of the internship is three (3) months with possibility of extension for another three (3) additional months for a maximum period of six (6) months. The internship is UNPAID and full-time or part-time depending on academic obligations, to commence as soon as possible. Interns work five days per week (35 hours) as full-time interns or three days per week (21 hours) as part-time interns, under the supervision of the Outreach Assistant and other office staff. This internship is designed to be in person but may be flexible. Remote work modalities can be offered on a case-by-case basis. Daily responsibilities will depend on the individual's background, assigned office, as well as internship period. Under the direct supervision of the OIC and/or PIO, the intern will undertake the following tasks: Duties may include, but are not limited to: Assist in drafting in English and Arabic media advisories, press releases, press reviews, talking points, statements, news stories, etc.; Assist in contributing to the content creation for UNIC Beirut's website and other social media platforms (Facebook, Twitter, YouTube, etc.) with relevant UN news and events; Assist in providing media support to events/campaigns organized by UNIC Beirut; Assist in organizing press conferences, meetings, briefings and other PR events by UNIC-Beirut; Assist in taking photos and videos for media coverage and archiving; Assist in other ad-hoc activities as instructed.Desired Candidate ProfileApplicants must meet one of the following requirements: (a) Be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher); or (b) Be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor s degree or equivalent). Applicants must have good knowledge of standard software applications, especially MS Word, MS PowerPoint, and MS Teams. Ability to draft news articles and/or social media posts in desirable. Ability to design surveys and polls is desirable. Have a demonstrated keen interest in the work of the United Nations and have a personal commitment to the ideals of the Charter; Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be tolerant of differing opinions and views. Applicants to the UN Internship Programme are not required to have professional work experience. However, a field of study that is closely related to the type of internship that you are applying for is required. Applicants must be a student in the final year of the first university degree (bachelor or equivalent), Master s or Ph.D. Programme or equivalent, or have completed a Bachelor s, Master s or PH.D. Programme. Do you meet any of the above criteria? If yes, please indicate which one and attach proof to the application. Please note that you will have to provide an official certificate at a later stage. Applicants must have good knowledge of standard software applications, especially MS Word, MS PowerPoint, and MS Teams. Ability to draft news articles and/or social media posts in desirable. Ability to design surveys and polls is desirable. Have a demonstrated keen interest in the work of the United Nations and have a personal commitment to the ideals of the Charter; Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be tolerant of differing opinions and views.

من ٠ إلى ٠ سنة Naukri Gulf

Cloud Systems and DevOps Analyst

On-site - لبنان - جبل لبنان ١٣ يوليو ٢٠٢٦

تكنولوجيا المعلومات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">The IC is to provide specialized technical expertise in the implementation, administration, monitoring, and optimization of cloud infrastructure and DevOps platforms within Microsoft Azure. The IC will be responsible for ensuring the availability, security, scalability, and performance of enterprise systems, managing CI/CD pipelines, and writing Infrastructure as Code (IaC). Crucially, the IC will work in close coordination with the internal development team to analyze existing on-premises application architectures, gather deployment requirements, and translate current on-premises VM resource metrics into optimized, cloud-native Azure resource allocations. The consultant will also execute the tactical technical migration of legacy systems from an on-premises Proxmox virtualization environment to the Microsoft Azure cloud platform.Work Location UN-House ESCWA / HybridExpected duration 6 monthsDuties and ResponsibilitiesBackground: The Economic and Social Commission for Western Asia (ESCWA) forms part of the United Nations Secretariat and, like the other regional commissions, operates under the supervision of the United Nations Economic and Social Council. ESCWA comprises 21 Arab countries in Western Asia and North Africa. ESCWA provides a framework for the formulation and harmonization of sectoral policies for member countries, a platform for congress and coordination, a home for expertise and knowledge, and an information observatory. ESCWA activities are coordinated with the divisions and main offices of the Headquarters of the United Nations, specialized agencies, and international and regional organizations, including the League of Arab States and its subsidiary bodies, and the Gulf Cooperation Council.This position is located in the Decision-Support and Data Science Division (DSDSD). The Decision-Support and Data Science Division is part of ESCWA's broader modernization and innovation efforts, providing advanced analytics, secure digital platforms, and decision-support services within ESCWA, other UN entities, and Member States. Aligned with the UN 2.0 agenda and grounded in operational resilience, DSDS leverages cutting-edge hybrid infrastructure, scalable cloud tech frameworks, and modern deployment models to ensure high availability, security, and performance for critical digital assets. Its core functions include enterprise cloud environment management, infrastructure automation, continuous integration and continuous deployment (CI/CD) optimization, and the migration of legacy on-premises platforms to advanced public cloud ecosystems. Through these capabilities, DSDS maintains reliable, enterprise-grade digital decision-support tools that empower evidence-based decision-making and foster organizational efficiency across the region.Under the supervision of the Chief of the Decision-Support and Data Science Division and in close collaboration with the infrastructure and digital development teams, the Individual Contractor (IC) will support the implementation, automation, secure hosting, and optimization of core cloud systems and scalable technology environments to support strategic initiative delivery.Duties and responsibilities: The Cloud Systems and DevOps Analyst will perform the following tasks:<ul><li>Cloud Infrastructure Implementation & Administration:<ul><li>Deploy, manage, and optimize enterprise-scale cloud resources within Microsoft Azure, ensuring optimal performance, governance, and resource utilization.</li><li>Administer hybrid virtualization architectures, transitioning existing virtual machines and workloads out of the on-premises Proxmox environment into designated Azure landing zones.</li><li>Maintain and configure base operating systems across enterprise Windows Server and Linux environments hosted in the cloud.</li></ul></li><li>DevOps Platform Engineering & Infrastructure as Code (IaC):<ul><li>Design, build, and maintain automated CI/CD pipelines using Azure DevOps to support rapid, secure, and reliable software delivery cycles.</li><li>Author, review, and maintain infrastructure state using Infrastructure as Code tools, specifically Terraform, Bicep, and ARM Templates.</li><li>Develop automated operational scripts utilizing PowerShell to streamline recurring system administration and provisioning tasks.</li></ul></li><li>Application Lifecycle & Developer Collaboration:<ul><li>Work closely with the development team to audit existing on-premises hosted applications and gather technical requirements for upcoming Azure cloud deployments.</li><li>Analyze the resource utilization and architectural dependencies of applications currently running on on-premises virtual machines to determine the optimal Azure cloud topology.</li><li>Evaluate and recommend whether applications should be migrated as traditional Infrastructure-as-a-Service (IaaS) virtual machines or refactored into cloud-native Azure resources (such as App Services, Azure SQL, or container instances) to maximize scalability and cost-efficiency.</li><li>Provide technical guidance to developers regarding cloud deployment pathways, access control configurations, and performance optimization on Azure.</li></ul></li><li>Cloud Security, Identity, & Monitoring:<ul><li>Manage cloud governance, object lifecycles, and secure identity mapping through Azure Active Directory (Azure AD / Entra ID).</li><li>Configure comprehensive observability setups using Azure Monitor and Log Analytics to establish proactive system alerts, log analysis, and performance tracking.</li><li>Implement infrastructure hardening, security controls, and operational best practices across all deployed cloud frameworks.</li></ul></li></ul></div></section><section>Desired Candidate Profile<ul><li>A bachelor's degree in Computer Science, Computer Engineering, Information Technology, Cloud Engineering, System Administration, or related technical fields is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed.</li><li>A minimum of 5 years of professional experience in system administration, IT infrastructure operations, or cloud platforms architecture is required.</li><li>Demonstrated hands-on experience deploying, administering, and monitoring production cloud environments using Microsoft Azure is required.</li><li>Proven experience building automated CI/CD pipelines and developing infrastructure deployments utilizing Infrastructure as Code tools (Terraform, Bicep, or ARM Templates) is required.</li><li>Proven experience collaborating directly with software development teams to extract application performance metrics, translate software requirements into infrastructure specifications, and plan application modernization strategies is required.</li><li>Solid technical proficiency in scripting with PowerShell and configuring core infrastructure services, including Windows Server, Linux, and Azure Active Directory, is required.</li><li>Excellent analytical, problem-solving, and communication skills are required.</li><li>Practical technical experience supporting or executing system migrations from on-premises hypervisors (specifically Proxmox VE or VMware) to public cloud environments (Microsoft Azure) is highly desirable.</li><li>Official Microsoft certifications (e.g., Azure Administrator Associate, Azure DevOps Engineer Expert, or Azure Solutions Architect Expert) are highly desirable.</li><li>Fluency in English is required and knowledge of Arabic is desirable.</li></ul></section>

من ٠ إلى ٠ سنة بيت.كوم

Cloud Systems and DevOps Analyst

On-site - لبنان ١٤ يوليو ٢٠٢٦

الاتصالات والتقنية

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service The IC is to provide specialized technical expertise in the implementation, administration, monitoring, and optimization of cloud infrastructure and DevOps platforms within Microsoft Azure. The IC will be responsible for ensuring the availability, security, scalability, and performance of enterprise systems, managing CI/CD pipelines, and writing Infrastructure as Code (IaC). Crucially, the IC will work in close coordination with the internal development team to analyze existing on-premises application architectures, gather deployment requirements, and translate current on-premises VM resource metrics into optimized, cloud-native Azure resource allocations. The consultant will also execute the tactical technical migration of legacy systems from an on-premises Proxmox virtualization environment to the Microsoft Azure cloud platform. Work Location UN-House ESCWA / Hybrid Expected duration 6 months Duties and Responsibilities Background: The Economic and Social Commission for Western Asia (ESCWA) forms part of the United Nations Secretariat and, like the other regional commissions, operates under the supervision of the United Nations Economic and Social Council. ESCWA comprises 21 Arab countries in Western Asia and North Africa. ESCWA provides a framework for the formulation and harmonization of sectoral policies for member countries, a platform for congress and coordination, a home for expertise and knowledge, and an information observatory. ESCWA activities are coordinated with the divisions and main offices of the Headquarters of the United Nations, specialized agencies, and international and regional organizations, including the League of Arab States and its subsidiary bodies, and the Gulf Cooperation Council. This position is located in the Decision-Support and Data Science Division (DSDSD). The Decision-Support and Data Science Division is part of ESCWA's broader modernization and innovation efforts, providing advanced analytics, secure digital platforms, and decision-support services within ESCWA, other UN entities, and Member States. Aligned with the UN 2.0 agenda and grounded in operational resilience, DSDS leverages cutting-edge hybrid infrastructure, scalable cloud tech frameworks, and modern deployment models to ensure high availability, security, and performance for critical digital assets. Its core functions include enterprise cloud environment management, infrastructure automation, continuous integration and continuous deployment (CI/CD) optimization, and the migration of legacy on-premises platforms to advanced public cloud ecosystems. Through these capabilities, DSDS maintains reliable, enterprise-grade digital decision-support tools that empower evidence-based decision-making and foster organizational efficiency across the region. Under the supervision of the Chief of the Decision-Support and Data Science Division and in close collaboration with the infrastructure and digital development teams, the Individual Contractor (IC) will support the implementation, automation, secure hosting, and optimization of core cloud systems and scalable technology environments to support strategic initiative delivery. Duties and responsibilities: The Cloud Systems and DevOps Analyst will perform the following tasks: - Cloud Infrastructure Implementation & Administration: o Deploy, manage, and optimize enterprise-scale cloud resources within Microsoft Azure, ensuring optimal performance, governance, and resource utilization. o Administer hybrid virtualization architectures, transitioning existing virtual machines and workloads out of the on-premises Proxmox environment into designated Azure landing zones. o Maintain and configure base operating systems across enterprise Windows Server and Linux environments hosted in the cloud. - DevOps Platform Engineering & Infrastructure as Code (IaC): o Design, build, and maintain automated CI/CD pipelines using Azure DevOps to support rapid, secure, and reliable software delivery cycles. o Author, review, and maintain infrastructure state using Infrastructure as Code tools, specifically Terraform, Bicep, and ARM Templates. o Develop automated operational scripts utilizing PowerShell to streamline recurring system administration and provisioning tasks. - Application Lifecycle & Developer Collaboration: o Work closely with the development team to audit existing on-premises hosted applications and gather technical requirements for upcoming Azure cloud deployments. o Analyze the resource utilization and architectural dependencies of applications currently running on on-premises virtual machines to determine the optimal Azure cloud topology. o Evaluate and recommend whether applications should be migrated as traditional Infrastructure-as-a-Service (IaaS) virtual machines or refactored into cloud-native Azure resources (such as App Services, Azure SQL, or container instances) to maximize scalability and cost-efficiency. o Provide technical guidance to developers regarding cloud deployment pathways, access control configurations, and performance optimization on Azure. - Cloud Security, Identity, & Monitoring: o Manage cloud governance, object lifecycles, and secure identity mapping through Azure Active Directory (Azure AD / Entra ID). o Configure comprehensive observability setups using Azure Monitor and Log Analytics to establish proactive system alerts, log analysis, and performance tracking. o Implement infrastructure hardening, security controls, and operational best practices across all deployed cloud frameworks. Qualifications/special skills A bachelor's degree in Computer Science, Computer Engineering, Information Technology, Cloud Engineering, System Administration, or related technical fields is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 5 years of professional experience in system administration, IT infrastructure operations, or cloud platforms architecture is required. Demonstrated hands-on experience deploying, administering, and monitoring production cloud environments using Microsoft Azure is required. Proven experience building automated CI/CD pipelines and developing infrastructure deployments utilizing Infrastructure as Code tools (Terraform, Bicep, or ARM Templates) is required. Proven experience collaborating directly with software development teams to extract application performance metrics, translate software requirements into infrastructure specifications, and plan application modernization strategies is required. Solid technical proficiency in scripting with PowerShell and configuring core infrastructure services, including Windows Server, Linux, and Azure Active Directory, is required. Excellent analytical, problem-solving, and communication skills are required. Practical technical experience supporting or executing system migrations from on-premises hypervisors (specifically Proxmox VE or VMware) to public cloud environments (Microsoft Azure) is highly desirable. Official Microsoft certifications (e.g., Azure Administrator Associate, Azure DevOps Engineer Expert, or Azure Solutions Architect Expert) are highly desirable. Languages English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English is required and knowledge of Arabic is desirable. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas. Additional Information Recruitment for this position is on a local basis. The incumbent is required to have the legal right to live and work in the specified working location. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS. </div>

من ٠ إلى ٠ سنة بيت.كوم

Consultant

On-site - لبنان ٢٦ يوليو ٢٠٢٦

البحث والتطوير

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service The consultant is expected to deliver the following outputs: • Inception note and detailed workplan for version 1 of ADA 2.0 development; • Review and provide feedback on the progressively evolving editions of the ADDR as regional baselines; • Successive Iterations/Drafts of version 1 of ADA 2.0, including the Provisional Progress Report and the Provisional Proposed Architecture to member countries. • Executive summary in English; • PowerPoint presentations and briefing materials; • Consolidated bibliography and references database. The completed document shall: • Be submitted in editable MS Word format (*.docx); • Include automatically generated table of contents, list of tables, and figures; • Be thoroughly proofread and referenced; • Respect ESCWA publication and anti-plagiarism requirements. The content of all outputs shall remain the sole property of ESCWA. Work Location Remote Expected duration 6 months Duties and Responsibilities Background The Economic and Social Commission for Western Asia (ESCWA) launched the Advancing Digital Cooperation and Development – Arab States Action Programme (ADCD-ASAP) in 2020 to support Arab countries in harnessing digital technologies for sustainable development and accelerating the implementation of the 2030 Agenda for Sustainable Development. The programme aims, among others, to strengthen regional and national digital policy frameworks, promote digital cooperation, and support evidence-based digital development strategies across the Arab region. Within this framework, and under the auspices of the Arab Telecom and Information Technology Council of Ministers (ATICM), and its resolution in December 2020, ESCWA and the League of Arab States (LAS) jointly established a joint project to Develop, Deploy and Constantly Upgrade the Arab ICT Strategy for the region, in the form of an Arab Digital Agenda as strategic living instrument for 10 years. The ADA is not an outcome, it is a journey of constant growth that is meant to cope with any future developments in the technology and related policies; to induce action at different fronts in all facets of technology, through it mechanism and through partnerships with UN bodies and Arab bodies; and to advance progress at member states level that can be measured and monitored. Accordingly, ESCWA and LAS worked with Member States, to co-develop, the Arab Digital Agenda/ICT Strategy (ADA 1.0 / ADAICTS), which serves as a regional strategic vision, compass and action-framework guiding Arab digital development efforts and supporting national digital development agendas, in all digital development areas. The process of co-developing by ESCWA and Member States of the first edition of the ADA took place during 2021-2022, through successive iterations and engagements, with Member States (through the ADA’s Core Research and Technical Cooperation Mechanism (CRTCM), the ADA’s Joint Technical Committee (JTC), the LAS Arab Working Group on Arab ICT Strategy, the LAS Arab Permanent Committee on ICTs, the LAS Arab Executive Bureau all the way up to the Council of Minsters; leading to the adoption of the final version of the 1st edition of the Arab Digital Agenda 2023-2033, by the ATICM on 23 January 2023 and by Arab ECOSOC in 9 February 2023, and by heads of States in 19 May 2023; with the promise of supporting its deployment and the expectation of constant update of the agenda and constant monitoring of member states progress in achieving its goals and targets using the agreed-upon instruments. The first milestone for all of the above will be towards the end of 2027. Overall Timeframes, Milestone and Nature of ADA 2.0 Building on the above, and under the umbrella of the ATICM, ESCWA and LAS are launching the process of co-developing with Member States the Second Edition of the Arab Digital Agenda (ADA 2.0); which is planned to be co-produced during the period of 2026-2027, with a target goal of adopting the second edition of the Arab Digital Agenda in its final form during the ATICM meeting of December 2027/January 2028. Accordingly, and based on the established work modalities, the first version of ADA 2.0 will need to be presented to the ATICM meeting scheduled for December 2026/January 2027. Towards this end, ESCWA is managing, during the second half of 2026, the first phase of ADA 2.0 sub-project to prepare for submitting the first version of the ADA2.0 to the respective LAS Arab Working Group on Arab ICT Strategy that is scheduled to be convened during November/December 2026, and subsequently to the LAS Arab Permanent Committee on ICTs, the LAS Arab Executive Bureau all the way up to the Council of Ministers during December 2026/January 2027. The envisaged ADA2.0 - as a comprehensive regional strategic framework and policy blueprint for digital development in the Arab region over the coming decade, aligned with international and regional digital cooperation priorities - is scheduled for the end of 2027 is planned to have two perspectives: 1-First, looking backward As part of its monitoring role, ADA2.0 will result a report on the progress of member countries in achieving the goals and targets of the ADA during the period between December 2022 and December 2027, namely the “Provisional Progress Report”,, marking the progress in the elapsing five years on the basic scope of ADA1.0, and will be finalized by the end of December 2027. As such, the work during 2026 along this perspective is specifically planned to result in a provisional version of this progress report (in four years only). During 2027, it will be updated in terms of value to reflect the five years; and more importantly, it will also be radically expanded in terms of scope during 2027, as per the second perspective below, producing the first baseline for the expanded scope. Hence, work on this perspective during the second half of 2026 is expected to produce around one third of the final report planned for end of 2027. The rest will be during 2027 benefiting from feedback from the Ministerial Council meeting of December 2026/January 2027. The work on this perspective will be supported by the ongoing third round of the National Digital Development Reviews (NDDRs 3.0), which will be reflected in the the Arab Digital Development Report (ADDR 3.0) that will accompany the ADA2.0 as it accompaniment flagship by the end of 2027. 2-Second, looking forward As part of its future orientation, strategizing and constant update role, ADA2.0 will: a. adapt to be in synch with the latest global mandates inscribed in the latest UNGA Resolution 80/173 of December 2025, and the preceding Global Digital Compact 2024. b. introduce an updated architecture for the basic scope of ADA 1.0 - defined by the 85 Goals, the 69 Targets and the 85 indicators (defined in the first edition of the ADA) c. expand the scope of the original ADA framework to address frontier, emerging and strategic policy areas shaping digital development globally and regionally. ADA2.0 will specifically witness an expanded scope that contains new thematic dimensions and indicators related to: • Artificial Intelligence (AI); • Emerging technologies; • Peaceful uses of outer space and geospatial technologies; • Environmental sustainability and green digital transformation; • Digital postal services and postal sector transformation. d. introduce a new architecture defining the goals and targets of the expanded scope in terms of additional Goals, Targets and indicators (in addition to the existing basic scope defined by the existing five-cluster ESCWA conceptual framework for digital development, which stands as the DNA of the whole process). These updates and expansions are based on the updated Guiding Manuals (GM 2.5)/(GM 3.0), as the common methodological framework underpinning the NDDRs, ADDR and ADA processes; and the Digital Development- Measurement and Monitoring Model (DD-MMM 1.5)/(DD-MMM 2.0), as the common framework for measurement, monitoring and assessment of digital development progress. The associated ESCWA newly produced addendums, developed by ESCWA in consultation with member countries and regional stakeholders during 2025-2026, are currently guiding the process of digital development reviews at national and regional levels during 2026-2027 and are considered an integral part of the envisaged ADA2.0. Hence, the work during 2026 along this perspective is specifically planned to result in a provisional version of the proposed new architecture to member countries, namely the “Provisional Proposed Architecture”, regarding the following aspects that will need to be worked on during 2027:  the new architecture of the expanded scope and the newly introduced addendums, in terms of Goals, Targets and Indicators;  the positioning of the new architecture of the addendums, vis-à-vis the existing architecture of the basic scope.  the sustainability of the Digital Development indicators observatories at the national level.  the periodicity of the next milestones for monitoring progress.  advancing partnerships and alliances between ADA and the partners of various thematic subprogrammes. Hence, work on this perspective during the second half of 2026 is expected to produce around one third of the final version of ADA 2.0 planned for end of 2027. The rest will be during 2027 benefiting from feedback from the Ministerial Council meeting of December 2026/January 2027. Purpose and Objectives of this assignment In summary, the consultancy subject to this assignment aims to support ESCWA and LAS in producing the first version of ADA 2.0, within the following contexts: • The NDDRs 3.0, ADDR 3.0 and ADA 2.0 processes constitute three interlinked components of a single regional policy cycle. o NDDRs 3.0 provides the national evidence base, o ADDR 3.0 provides the regional analytical synthesis, and o ADA 2.0 translates these findings into a regional strategic framework and implementation roadmap for digital development and digital cooperation in the Arab region. • This process is further anchored in United Nations General Assembly resolution 80/173 on the WSIS+20 review, which reaffirms the role of the United Nations regional commissions as regional mechanisms for implementation and follow-up of WSIS outcomes and calls for scaling up policy guidance, technical assistance, capacity-building and partnerships in support of digital development. • ADA 2.0 constitutes the regional strategic policy framework through which Arab countries will operationalize regional commitments related to WSIS+20, the Global Digital Compact, the Pact for the Future, Arab Vision 2045 and the Arab Digital Agenda 2023–2033, while contributing to the implementation of Arab Vision 2045 through digital development, digital cooperation and digital transformation pathways. The main objective of this consultancy is to support ESCWA and LAS in the preparation, drafting, and refinement of the first version of ADA 2.0, building on: • ADA 1.0 outcomes and lessons learned; • Findings emerging from NDDRs 3.0 and ADDR 3.0; • Capacity Building programme for National Focal Points intended for July 2026 • The additional five addendums of the expanded scope of the Conceptual Model • The updated Guiding Manual (GM 2.5 / GM 3.0), as the common methodological framework underpinning the NDDRs, ADDR and ADA processes; and the Digital Development - Measurement and Monitoring Model (DD-MMM 1.5 / 2.0), as the common framework for measurement, monitoring and assessment of digital development progress; and their associated addendums; • Contributions from Arab countries, regional organizations, UN agencies, and technical experts. The consultant shall contribute to the development of successive iterations of version 1 of ADA 2.0, including its strategic framework, implementation approach, monitoring framework, and regional cooperation dimensions, with explicit attention to digital cooperation, digital governance, digital diplomacy, the formulation of regional positions in global digital processes, and multistakeholder engagement modalities. Duties and Responsibilities Under overall guidance and supervision of Chief of ESCWA ICT Policies Section, and Programme Lead of the ADA, and in close collaboration with the Programme Management Officer and ESCWA substantive focal point for this consultancy, the consultant will conduct the following tasks: Strategic and Substantive Work a) Review ADA 1.0, related ESCWA/LAS documentation, NDDRs 3.0 findings, ADDR 3.0 preliminary outputs, and relevant international and regional digital policy frameworks, including WSIS+20, the Global Digital Compact, the Pact for the Future, United Nations General Assembly Resolution A/RES/80/173, Arab Vision 2045 and the Arab Digital Agenda 2023–2033. b) Review the updated Guiding Manual (GM 2.5 / GM 3.0), as the common methodological framework underpinning the NDDRs, ADDR and ADA processes; and the Digital Development- Measurement and Monitoring Model (DD-MMM 1.5 / 2.0), as the common framework for measurement, monitoring and assessment of digital development progress; and the related addendums. c) Support the development of baselines, comparative analysis, and synthesis of findings emerging from NDDRs 3.0 and ADDR 3.0 during the early phases of the assignment, to inform the strategic priorities, indicators, implementation approach, and monitoring framework of ADA 2.0. d) Coordinate and undertake the substantive formulation and structuring of version 1 of ADA 2.0, including the development and refinement of its successive iterations, strategic priorities, objectives, and implementation components. e) Integrate and mainstream emerging and cross-sectoral priorities within version 1 of ADA 2.0 to ensure its relevance and responsiveness to evolving regional and global digital development trends, including those related to the addendums: • Artificial Intelligence; • Emerging technologies; • Peaceful use of outer space and geospatial technologies; • Environmental sustainability and green digital transformation; • Role of postal sector in digital development/Digital postal services. f) Ensure alignment between version 1 of ADA 2.0, NDDRs 3.0, and ADDR 3.0 findings, and the progressively evolving regional baselines, including corresponding goals, targets, indicators, and actions. g) Contribute to the refinement of strategic priorities, implementation pillars, action plans, indicators, monitoring frameworks, and regional cooperation mechanisms. h) Ensure that ADA 2.0 monitoring framework builds upon the Digital Development - Measurement and Monitoring Model (DD-MMM 2.0), including baselines values, indicators definitions, measurement approaches and reporting modalities while maintaining consistency with relevant NDDRs 3.0 and ADDR 3.0 indicators and findings. i) Review and update strategic content related to digital governance, implementation, monitoring and evaluation, financing mechanisms, institutional coordination, digital cooperation and digital diplomacy. Research j) Undertake desk research, policy analysis, benchmarking exercises, and literature reviews related to regional and international digital agendas and technology governance. k) Maintain a comprehensive bibliography and reference database. l) Coordinate closely with the ESCWA consultant and the team working on the development of the ADDR3.0 and GM3.0 to ensure alignment and consistency of findings, indicators, baselines and regional digital development narratives, as well as with designated national consultants, national focal points, LAS Arab Working Groups, and relevant regional mechanisms, including the Digital Cooperation and Development Forum (DCDF), the Arab Internet Governance Forum (Arab IGF), the Arab High-Level Forum on WSIS and the 2030 Agenda (Arab WSIS Forum), as well as relevant regional and international organizations, as needed. m) Compile and harmonize contributions received from Arab countries and participating organizations. n) Participate in and contribute substantively to technical meetings, workshops, consultations, expert group meetings, policy deliberations and multi-stakeholder engagement processes related to version 1 of ADA 2.0. o) Support regional consultations, policy dialogue processes, expert meetings and consensus-building activities related to digital development, digital cooperation and emerging digital policy issues. p) Analyze and integrate outcomes emerging from relevant regional and global digital governance, digital cooperation, and digital development processes, including their implications for ADA 2.0 priorities, regional cooperation mechanisms, and implementation pathways. q) Support joint technical coordination among ADA 2.0, ADDR 3.0 and NDDRs 3.0 workstreams to align the emerging regional baseline with ADA goals, targets, indicators and actions. Drafting and Consultation Process r) Prepare and revise successive iterations of version 1 of ADA 2.0 based on ESCWA, LAS, and stakeholders feedback. s) Contribute to the development of presentation materials, executive summaries, and briefing notes. t) Ensure that version 1 of ADA 2.0 incorporates gender equality, youth empowerment, inclusion of persons with disabilities, and inclusive digital development principles in line with ESCWA publication standards. u) Ensure that all outputs are evidence-based, properly referenced, and aligned with ESCWA editorial and publication standards. Qualifications/special skills Master's degree in ICT, digital development, public policy, international development, or related fields is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least 15 years of professional experience in ICT for development, digital transformation, digital policies and strategies, Internet governance, or related areas is required. Experience in digital governance, digital cooperation, Internet governance, AI governance and multilateral digital policy processes is required. Proven experience in drafting regional digital agendas, ICT strategies, or digital development reports is required. Extensive knowledge of digital development issues in the Arab region is required. Demonstrated experience working with international and regional organizations is required. Familiarity with ESCWA digital development work, including ADA, NDDRs, and ADDR processes, is desirable. Languages English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in written and spoken Arabic and English is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas. Additional Information Not available. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS. </div>

من ٠ إلى ٠ سنة Hirelebanese

سكرتيرة تنفيذية

On-site - لبنان - بيروت ١٤ يوليو ٢٠٢٦

أخرى

المهام الرئيسية : *إعداد وإدارة جدول أعمال الرئيس وتنسيق الإجتماعات . *إعداد التقارير ومحاضر الإجتماعات ومتابعة تنفيذ القرارات . *فرز المراسلات والتعامل مع المستندات السرية بسرية تامه. *مراجعة المراسلات والوثائق الرسمية وتنظيم الأرشيف الإلكتروني والورقي . *تنسيق ترتيبات ومستلزمات السفر. *العمل كحلقة وصل بين الرئيس التنفيذي والجهات الداخلية والخارجية . المؤهلات : *بكالوريوس في إدارة الأعمال أو مجال ذي صلة . *خبرة 3 سنوات على الأقل في دور ممائل. *مهارات تنظيمية عالية ، إحترافية ، ونزاهه تامة . المهارات: *مايكروسوفت أوفيس ومنصات التواصل المرئي( Teams / zoom/ google meet) *الإنتباه للتفاصيل ، روح المبادرة ، مهارات تواصل شخصي قوية

من ٠ إلى ٠ سنة Naukri Gulf

Waiter

On-site - لبنان - بيروت ٢٢ مايو ٢٠٢٦

المبيعات

من ٠ إلى ٠ سنة Naukri Gulf

On-site - لبنان - جبل لبنان ١١ يونيو ٢٠٢٦

المبيعات

من ٠ إلى ٠ سنة Naukri Gulf

Receptionist

On-site - لبنان - جبل لبنان ٤ يونيو ٢٠٢٦

المبيعات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">A hotel in Hamra is looking for an agent receptionist with min experience 1 year Job Type:Hospitality/ TravelLocation:Lebanon</div></section><section>Desired Candidate Profilemin experience 1 year</section>

من ٠ إلى ٠ سنة Naukri Gulf

Beauty Advisor Mazen Group

On-site - لبنان - بيروت ٢٤ يونيو ٢٠٢٦

المبيعات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Beauty Advisor WantedJoin our team to provide expert beauty advice, product recommendations, and exceptional customer service. Passion for skincare and cosmetics required</div></section><section>Desired Candidate ProfilePassion for skincare and cosmetics required.</section>

من ٠ إلى ٠ سنة Naukri Gulf

Front Desk Receptionist

On-site - لبنان - جبل لبنان ٢٥ مايو ٢٠٢٦

المبيعات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry.</div></section><section>Desired Candidate ProfileNA</section>

من ٠ إلى ٠ سنة Naukri Gulf

Barista

On-site - لبنان - جبل لبنان ١٠ يوليو ٢٠٢٦

المبيعات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Need for a coffee shop in Dekwaneh :-M3alem Cocktail Fawakeh.-Barista with one year experience</div></section><section>Desired Candidate Profile<ul><li>Barista with one year experience</li></ul></section>

من ٠ إلى ٠ سنة Naukri Gulf

Waiter

On-site - لبنان - بيروت ٢٦ يونيو ٢٠٢٦

المبيعات

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Description A 5 Stars Hotel in Beirut is looking for a Waiter to join the team. Hotel experience is preferable.</div></section><section>Desired Candidate Profile </section>

وظائف مساعد شيف في لبنان

Customer Service & Virtual Assistant

Customer Service & Virtual Assistant

Intern Public Information

Cloud Systems and DevOps Analyst

Cloud Systems and DevOps Analyst

Consultant

سكرتيرة تنفيذية

Waiter

Bartenders

Head Waiter

Barista/Waiter

Barista

Hostess

Hotel Staff

Hotel Staff

Receptionist

Beauty Advisor Mazen Group

Front Desk Receptionist

Barista

Waiter

أصحاب المواقع

أصحاب العمل

الباحثين عن عمل

وظائف مساعد شيف في لبنان

اشترك لتصلك وظائف وظائف مساعد شيف في لبنان الجديدة دوريا علي بريدك