وظائف مطورى واجهة مستخدم

Front Office Receptionist <br> <br>Middle Beach Hotel - Jounieh is looking for a professional, organized, and customer-focused Front Office Receptionist to join the team. <br> <br>Key Responsibilities: <br> <br>-Welcome and assist guests and visitors in a friendly and professional manner. <br>-Handle incoming calls, emails, and inquiries. <br>-Manage check-ins and check-outs efficiently. <br>-Process reservations and maintain accurate records. <br>-Coordinate with other departments to ensure excellent guest service. <br>-Perform general administrative and front desk duties. <br> <br>Requirements: <br> <br>-Previous experience in front office, reception, customer service, or hospitality is preferred. <br>-Strong communication and interpersonal skills. <br>-Good computer skills and familiarity with Microsoft Office. <br>-Ability to work independently and multitask in a fast-paced environment. <br>-Professional appearance and positive attitude. <br>Fluency in English is required; Arabic is essential. <br> <br>Working Shift PM (4PM - 12AM) <br> <br>If you are organized, friendly, and passionate about providing excellent customer service, we'd love to hear from you

<p>We are seeking an experienced Senior Full-Stack / Product Engineer to join a Swiss Company for its back office in Lebanon to lead the development of customer-facing features for a next-generation digital banking platform</p><p><strong>Desired Candidate Profile</strong></p><b>The ideal candidate should meet the following requirements:</b><br><ul><li>Bachelor s degree in computer science, Software Engineering, Information Technology, or a related field.</li><li>Minimum 6 years of professional full-stack software development experience.</li><li>Strong hands-on experience with React, Next.js, TypeScript, Node.js, and modern JavaScript frameworks.</li><li>Solid experience designing and consuming RESTful APIs.</li><li>Strong knowledge of PostgreSQL and relational database design.</li><li>Excellent understanding of software architecture, data modeling, automated testing, debugging, and application performance optimization.</li><li>Ability to analyze business requirements and proactively identify missing requirements, logical inconsistencies, and edge cases.</li><li>Experience reviewing and improving AI-generated frontend and backend code.</li><li>Strong problem-solving skills with excellent attention to detail.</li><li>Excellent verbal and written communication skills.</li></ul><b>Preferred Qualifications</b><br><ul><li>Experience within FinTech, Digital Banking, Payments, Banking-as-a-Service (BaaS), or other regulated industries.</li><li>Experience designing approval workflows, authorization systems, customer onboarding (KYC), organizational hierarchies, or permission management platforms.</li><li>Hands-on experience with React Native mobile application development.</li><li>Experience integrating third-party financial APIs including KYC/AML providers, payment gateways, or card issuing platforms.</li><li>Familiarity with enterprise security principles and modern authentication systems.</li><li>Ability to understand and work with software written in Java, Kotlin, or C# when required.</li></ul><b>AI-Driven Engineering Experience</b><br><ul><li>Daily experience using AI coding assistants such as ChatGPT, GitHub Copilot, Cursor, Claude, or similar platforms.</li><li>Strong prompt engineering skills to generate accurate and reliable AI-assisted code.</li><li>Experience reviewing, validating, and correcting AI-generated software.</li><li>The ability to distinguish between technically correct code and business-correct behavior, ensuring every feature meets user expectations and business objectives.</li></ul>

<p>Lead and manage all hotel IT operations, including infrastructure, networks, servers, business applications, telecommunications, and end-user support. Ensure the availability, security, and performance of all IT systems to support seamless hotel operations. Develop and implement IT strategies, policies, and procedures aligned with business objectives. Oversee cybersecurity measures, data protection, system backups, disaster recovery, and business continuity planning. Manage hotel technology systems, including Property Management Systems (PMS), Point of Sale (POS), guest internet services, and other operational platforms. Plan, manage, and monitor the IT budget, technology investments, and vendor contracts. Lead IT projects, system upgrades, and new technology implementations. Collaborate with department leaders to identify technology solutions that improve operational efficiency and the guest experience. Ensure compliance with company policies, industry standards, and local regulatory requirements related to information security and data privacy. Recruit, coach, and develop the IT team while fostering a culture of innovation, service excellence, and continuous improvement.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.</li><li>Minimum of 6 10 years of progressive IT experience, including 2 5 years in a leadership role within the hospitality industry.</li><li>Strong knowledge of hotel technology systems, networking, cybersecurity, cloud services, and IT infrastructure.</li><li>Experience managing Property Management Systems (PMS), Point of Sale (POS), and other hospitality applications.</li><li>Proven experience in project management, vendor management, budgeting, and strategic planning.</li><li>Excellent leadership, analytical, problem-solving, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced, multicultural environment.</li><li>Previous experience with an international hotel brand is an advantage.</li></ul>

<p>Lead and manage all hotel IT operations, including infrastructure, networks, servers, business applications, telecommunications, and end-user support. Ensure the availability, security, and performance of all IT systems to support seamless hotel operations. Develop and implement IT strategies, policies, and procedures aligned with business objectives. Oversee cybersecurity measures, data protection, system backups, disaster recovery, and business continuity planning. Manage hotel technology systems, including Property Management Systems (PMS), Point of Sale (POS), guest internet services, and other operational platforms. Plan, manage, and monitor the IT budget, technology investments, and vendor contracts. Lead IT projects, system upgrades, and new technology implementations. Collaborate with department leaders to identify technology solutions that improve operational efficiency and the guest experience. Ensure compliance with company policies, industry standards, and local regulatory requirements related to information security and data privacy. Recruit, coach, and develop the IT team while fostering a culture of innovation, service excellence, and continuous improvement.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.</li><li>Minimum of 6 – 10 years of progressive IT experience, including 2 – 5 years in a leadership role within the hospitality industry.</li><li>Strong knowledge of hotel technology systems, networking, cybersecurity, cloud services, and IT infrastructure.</li><li>Experience managing Property Management Systems (PMS), Point of Sale (POS), and other hospitality applications.</li><li>Proven experience in project management, vendor management, budgeting, and strategic planning.</li><li>Excellent leadership, analytical, problem-solving, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced, multicultural environment.</li><li>Previous experience with an international hotel brand is an advantage.</li></ul>

<p>A hotel in Tabarja is looking for a professional Front Office Agent to join our team.</p><p>-Previous experience in Front Office or Guest Services is preferred.</p><p>-English is required</p><p>-Ability to work flexible shifts.</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in Front Office or Guest Services is preferred.</p><p>English is required</p><p>Ability to work flexible shifts.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br>Summary:<br>We are seeking a Front Desk Agent to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. <br><br>Job Responsibility:<br>- Greet and welcome guests as soon as they arrive at the office<br>- Direct visitors to the appropriate person and office<br>- Answer, screen, and forward incoming phone calls<br>- Ensure reception area is tidy and presentable, with all necessary stationery and materials<br>- Provide basic and accurate information in-person and via phone/email<br>- Receive, sort, and distribute daily mail/deliveries<br>- Maintain office security by following safety procedures and controlling access via the reception desk <br>- Order front office supplies and keep inventory of stock<br>- Assist in various administrative tasks as needed <br><br>Candidate Requirements:<br>- Proven work experience as a Receptionist, Front Office Representative, or similar role<br>- Proficiency in Microsoft Office Suite<br>- Professional attitude and appearance <br>- Solid communication skills both written and verbal<br>- Ability to be resourceful and proactive in dealing with issues that arise<br>- Ability to organize, multitask, prioritize, and work under pressure</p> </div>

a Hotel in Jounieh ( Casino Du Liban Street ) is currently seeking an experienced Front Office Agent to join our team. <br>Interested candidates kindly send your CVs to: <br>info@hotelmontecassino.com , And Please mention "Grace Antoun" as your reference when applying

<p>Welcome and greet guests in a warm, professional, and courteous manner.<br>Perform check-in and check-out procedures accurately and efficiently.<br>Verify guest reservations, identification, payment details, and room preferences.<br>Provide guests with information about hotel facilities, services, restaurants, and local attractions.<br>Handle guest requests, inquiries, complaints, and special arrangements professionally.<br>Maintain a strong knowledge of room types, rates, promotions, hotel facilities, and current availability.<br>Coordinate with Housekeeping, Reservations, Concierge, Bell Desk, Engineering, and Food &amp; Beverage to ensure smooth guest service.<br>Manage room keys, guest profiles, wake-up calls, messages, and other front office requests.<br>Process cash, credit card, and other payment transactions accurately.<br>Maintain accurate guest accounts and assist with billing discrepancies.<br>Promote hotel services and suitable upgrades while maintaining a guest-focused approach.<br>Ensure VIP, repeat, long-stay, and special-occasion guests receive personalized attention.<br>Handle telephone calls and correspondence professionally.<br>Follow hotel standards for guest privacy, security, safety, and confidentiality.<br>Maintain a clean, organized, and professional front desk area.<br>Record and communicate guest issues and special requests during shift handovers.<br>Assist in resolving guest complaints and escalate complex issues to the Front Office Supervisor or Manager.<br>Follow all hotel policies, procedures, and luxury service standards.<br>Perform other duties assigned by the Front Office Management.</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in a front office or guest-service position, preferably in a 4- or 5-star hotel.<br>Hospitality or hotel management education is an advantage.<br>Excellent communication and interpersonal skills.<br>Fluent English; Arabic and French are strong advantages.<br>Professional appearance and excellent personal presentation.<br>Strong customer-service and problem-solving skills.<br>Ability to remain calm and professional under pressure.<br>Good computer skills and familiarity with hotel PMS systems such as Opera is an advantage.<br>Ability to work flexible shifts, including morning, evening, night, weekends, and public holidays.<br>Strong attention to detail and ability to multitask.<br>Positive attitude, teamwork, and a genuine passion for hospitality.</p>

<p><h4>Fine dining restaurant management</h4> <p>The fine dining restaurant managers will lead the front-of-house operation of a premium, ever-evolving dining concepts, delivering an exceptional guest experience within a dynamic seasonal destination. The role requires a strong understanding of luxury hospitality, refined service standards, and the ability to adapt to a concept centred around Mediterranean / American cuisine.</p> <p>The successful candidate will be a confident and inspiring leader, responsible for driving service excellence, developing high-performing teams, and ensuring every aspect of the guest journey reflects the highest standards of quality, sophistication, and hospitality.</p> <p>The role is based in Riyadh, Saudi Arabia for a 6-7 month period.</p> <h4>1. Fine dining operations management</h4> <ul> <li>Oversee day-to-day operations to ensure a seamless, elegant, and refined dining experience.</li> <li>Maintain high standards for food quality, presentation, authenticity, and menu consistency, with special emphasis on traditional and upscale Lebanese dishes.</li> <li>Ensure strict compliance with food safety, hygiene, and fine dining service protocols.</li> <li>Coordinate with the executive chef on menu development, seasonal offerings, and premium Lebanese ingredients.</li> <li>Manage inventory of specialty Middle Eastern ingredients, wines, and premium products.</li> </ul> <h4>2. Leadership & staff development</h4> <ul> <li>Lead by example with a strong, positive leadership style that inspires professionalism and excellence.</li> <li>Recruit, train, and mentor front-of-house and back-of-house staff in fine dining etiquette, Lebanese culinary knowledge, and guest-focused service.</li> <li>Conduct regular performance evaluations and coaching sessions to maintain a high-performing team.</li> <li>Foster a respectful, motivated, and service-oriented culture.</li> <li>Ensure staff adhere to refined table service techniques, wine pairing standards, and cultural hospitality practices.</li> </ul> <h4>3. Guest experience and hospitality</h4> <ul> <li>Create a warm, welcoming, and culturally rich atmosphere that reflects the spirit of Lebanese hospitality.</li> <li>Engage with guests to ensure exceptional service, personal attention, and elegant problem resolution.</li> <li>Handle VIP reservations, special occasions, and premium guest experiences with care and discretion.</li> <li>Address guest concerns promptly and professionally to maintain an elevated dining reputation.</li> </ul> <h4>4. Financial & administrative management</h4> <ul> <li>Oversee budgeting, forecasting, and financial reporting to ensure profitability.</li> <li>Monitor food, beverage, and labor costs while maintaining fine dining quality standards.</li> <li>Negotiate with premium suppliers of Lebanese wines, spices, meats, and specialty products.</li> <li>Manage POS systems, payroll, scheduling, and vendor invoicing.</li> </ul> <h4>5. Marketing & brand representation</h4> <ul> <li>Support marketing initiatives that highlight upscale Lebanese cuisine, cultural dining experiences, and seasonal menus.</li> <li>Maintain strong online and community presence, including reputation management on review platforms.</li> <li>Plan and oversee special events such as Lebanese wine tastings, cultural nights, and chef’s table experiences.</li> </ul> <h4>Requirements</h4> <ul> <li>5+ years proven experience as a restaurant manager in a fine dining environment.</li> <li>Strong leadership capabilities with a track record of building and managing high-performing teams.</li> <li>In-depth knowledge of Mediterranean or American cuisine, cultural dining rituals, and menu elements.</li> <li>Exceptional communication, interpersonal, and conflict-resolution skills.</li> <li>Ability to maintain composure and professionalism in a high-pressure, luxury environment.</li> <li>Flexible availability, including evenings, weekends, and holidays.</li> <li>Hospitality or business management education preferred.</li> </ul> <h4>About the company</h4> <p>SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.</p> <p>At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.</p> <h4>Crafting a homegrown legacy</h4> <p>All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.</p> <h4>Our signature brands</h4> <p>Every brand under our umbrella proudly reflects the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in entertainment, hospitality, F&B, lifestyle, wellness, family & pet entertainment experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.</p> <p>Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc., ensuring full legal protection and readiness for global expansion.</p> <h4>We are only getting started!</h4> <p>Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.</p> <h4>People first</h4> <p>Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.</p> <h4>Benefits</h4> <ul> <li>Competitive salary packages – aligned with market standards and experience</li> <li>Visa and flights into the country for non-citizens</li> <li>Accommodation</li> <li>Transportation allowance</li> <li>Career development & internal promotions – grow with us across departments and seasons</li> <li>Creative & collaborative work culture – built on passion, innovation, and attention to detail</li> <li>Exposure to high-end hospitality & entertainment concepts – gain experience in premium F&B and entertainment</li> <li>Experience working on premium events within The Groves, Riyadh Season</li> <li>Cultural diversity – join a team of passionate professionals from around the world</li> </ul> <h4>Join us</h4> <p>Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.</p></p><p></p>

<p>As an IT Service Delivery Analyst, you will be part of the team responsible for all infrastructure deliveries in Murex. The team s main mission is to provide direct support to all Murex employees and partners to provision internal support infrastructure. The IT Delivery team also helps in setting up Demo and Murex pre-production Environments.</p><p><b><br></b></p><p><b>Your Role</b></p><ul><li>Deliver Infrastructure (ex: Virtual Machines, Physical Machines, NAS shares, DMZ, ) with needed configurations and tools to internal clients based on needs</li><li>Handle lifecycle of the infrastructure (shutdown, delete, release, re-allocate, )</li><li>Deliver support for end users and other IT teams at the agree upon response and resolution service level agreements</li><li>Participate in the creation of documentation to ease the work for the operation team</li><li>Participate in discussions and presentations to evolve the infrastructure</li><li>Propose and execute enhancements on automation pipelines used to deliver infrastructure</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor or Master s degree in computer science or engineering degree</p><p>Good Communication skills to be able to present ideas and communicate with clients</p><p>Client Support and Delivery Focused</p><p>Servers O/S (RHEL, UBUNTU, CentOS) knowledge is a plus</p><p>Virtualization (VMware, Hyper-V) knowledge is a plus</p><p>Database (Oracle, Sybase and MS SQL) is a plus</p><p>Jenkins/Ansible knowledge is a plus</p><p>Strong data analytics</p><p>Willingness to learn continuously</p><p>Good level in both English, French is required</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>&nbsp;Role Overvie</b>w We're looking for a Customer Support Specialist to be the front line for our merchants and ISV (Independent Software Vendor) partners. You'll be the first point of contact when something isn't working a transaction issue, an onboarding question, a statement discrepancy and you'll own it from first response to resolution. This is a great role for someone who's detail-oriented, alm under pressure, and genuinely enjoys solving problems for people. What You'll Do Respond to merchant and partner inquiries via email, phone, and chat in a timely, professional, and empathetic manner Troubleshoot payment processing issues, including failed transactions, settlement/deposit questions, and terminal or gateway connectivity problems Assist merchants with onboarding and boarding-related questions, escalating processor issues (e.g., Adyen) where needed Support dispute and chargeback inquiries, guiding merchants through documentation and response requirements Track and manage support tickets to resolution using our internal ticketing/CRM tools, maintaining accurate case notes Identify patterns in recurring issues and flag them to Product and Operations for longerterm fixes Collaborate cross-functionally with Product, Engineering, and Sales teams to resolve complex or escalated issues Maintain and contribute to internal knowledge base articles and merchant-facing help documentation Meet or exceed team SLAs for response time, resolution time, and customer satisfaction</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>1 3 years of experience in customer support, client services, or a similar role payments, fintech, or SaaS experience is a strong plus Excellent written and verbal communication skills; able to explain technical concepts in plain language Strong problem-solving instincts and comfort navigating ambiguity Experience with CRM/ticketing platforms (e.g., HubSpot, Zendesk, Intercom) preferred Basic understanding of payment processing concepts (transactions, settlements, chargebacks) is a plus we'll train the rest Highly organized, with the ability to manage multiple open cases simultaneously A customer-first mindset paired with the judgment to know when to escalate</p><p>Nice to Have Familiarity with Adyen, Stripe, or other payment processor/PSP ecosystems Experience supporting software partners (ISVs) rather than just end consumers Exposure to healthcare, legal, or professional services verticals'</p><p></p></section>

<p>Welcome and greet guests in a warm, professional, and courteous manner. Perform check-in and check-out procedures accurately and efficiently. Verify guest reservations, identification, payment details, and room preferences. Provide guests with information about hotel facilities, services, restaurants, and local attractions. Handle guest requests, inquiries, complaints, and special arrangements professionally. Maintain a strong knowledge of room types, rates, promotions, hotel facilities, and current availability. Coordinate with Housekeeping, Reservations, Concierge, Bell Desk, Engineering, and Food &amp; Beverage to ensure smooth guest service. Manage room keys, guest profiles, wake-up calls, messages, and other front office requests. Process cash, credit card, and other payment transactions accurately. Maintain accurate guest accounts and assist with billing discrepancies. Promote hotel services and suitable upgrades while maintaining a guest-focused approach. Ensure VIP, repeat, long-stay, and special-occasion guests receive personalized attention. Handle telephone calls and correspondence professionally. Follow hotel standards for guest privacy, security, safety, and confidentiality. Maintain a clean, organized, and professional front desk area. Record and communicate guest issues and special requests during shift handovers. Assist in resolving guest complaints and escalate complex issues to the Front Office Supervisor or Manager. Follow all hotel policies, procedures, and luxury service standards. Perform other duties assigned by the Front Office Management.</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in a front office or guest-service position, preferably in a 4- or 5-star hotel. Hospitality or hotel management education is an advantage. Excellent communication and interpersonal skills. Fluent English; Arabic and French are strong advantages. Professional appearance and excellent personal presentation. Strong customer-service and problem-solving skills. Ability to remain calm and professional under pressure. Good computer skills and familiarity with hotel PMS systems such as Opera is an advantage. Ability to work flexible shifts, including morning, evening, night, weekends, and public holidays. Strong attention to detail and ability to multitask. Positive attitude, teamwork, and a genuine passion for hospitality. Key Competencies Luxury guest service Communication skills Guest complaint handling Attention to detail Teamwork Professionalism Problem solving Upselling skills Cash and payment handling Time management Cultural awareness Confidentiality and discretion</p>

<p>Welcome and greet guests in a warm, professional, and courteous manner. Perform check-in and check-out procedures accurately and efficiently. Verify guest reservations, identification, payment details, and room preferences. Provide guests with information about hotel facilities, services, restaurants, and local attractions. Handle guest requests, inquiries, complaints, and special arrangements professionally. Maintain a strong knowledge of room types, rates, promotions, hotel facilities, and current availability. Coordinate with Housekeeping, Reservations, Concierge, Bell Desk, Engineering, and Food &amp; Beverage to ensure smooth guest service. Manage room keys, guest profiles, wake-up calls, messages, and other front office requests. Process cash, credit card, and other payment transactions accurately. Maintain accurate guest accounts and assist with billing discrepancies. Promote hotel services and suitable upgrades while maintaining a guest-focused approach. Ensure VIP, repeat, long-stay, and special-occasion guests receive personalized attention. Handle telephone calls and correspondence professionally. Follow hotel standards for guest privacy, security, safety, and confidentiality. Maintain a clean, organized, and professional front desk area. Record and communicate guest issues and special requests during shift handovers. Assist in resolving guest complaints and escalate complex issues to the Front Office Supervisor or Manager. Follow all hotel policies, procedures, and luxury service standards. Perform other duties assigned by the Front Office Management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in a front office or guest-service position, preferably in a 4- or 5-star hotel.</li><li>Hospitality or hotel management education is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Fluent English; Arabic and French are strong advantages.</li><li>Professional appearance and excellent personal presentation.</li><li>Strong customer-service and problem-solving skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Good computer skills and familiarity with hotel PMS systems such as Opera is an advantage.</li><li>Ability to work flexible shifts, including morning, evening, night, weekends, and public holidays.</li><li>Strong attention to detail and ability to multitask.</li><li>Positive attitude, teamwork, and a genuine passion for hospitality.</li></ul><p>Key Competencies</p><ul><li>Luxury guest service</li><li>Communication skills</li><li>Guest complaint handling</li><li>Attention to detail</li><li>Teamwork</li><li>Professionalism</li><li>Problem solving</li><li>Upselling skills</li><li>Cash and payment handling</li><li>Time management</li><li>Cultural awareness</li><li>Confidentiality and discretion</li></ul>

<p>Welcome and greet guests in a warm, professional, and courteous manner. Perform check-in and check-out procedures accurately and efficiently. Verify guest reservations, identification, payment details, and room preferences. Provide guests with information about hotel facilities, services, restaurants, and local attractions. Handle guest requests, inquiries, complaints, and special arrangements professionally. Maintain a strong knowledge of room types, rates, promotions, hotel facilities, and current availability. Coordinate with Housekeeping, Reservations, Concierge, Bell Desk, Engineering, and Food &amp; Beverage to ensure smooth guest service. Manage room keys, guest profiles, wake-up calls, messages, and other front office requests. Process cash, credit card, and other payment transactions accurately. Maintain accurate guest accounts and assist with billing discrepancies. Promote hotel services and suitable upgrades while maintaining a guest-focused approach. Ensure VIP, repeat, long-stay, and special-occasion guests receive personalized attention. Handle telephone calls and correspondence professionally. Follow hotel standards for guest privacy, security, safety, and confidentiality. Maintain a clean, organized, and professional front desk area. Record and communicate guest issues and special requests during shift handovers. Assist in resolving guest complaints and escalate complex issues to the Front Office Supervisor or Manager. Follow all hotel policies, procedures, and luxury service standards. Perform other duties assigned by the Front Office Management.</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in a front office or guest-service position, preferably in a 4- or 5-star hotel. Hospitality or hotel management education is an advantage. Excellent communication and interpersonal skills. Fluent English; Arabic and French are strong advantages. Professional appearance and excellent personal presentation. Strong customer-service and problem-solving skills. Ability to remain calm and professional under pressure. Good computer skills and familiarity with hotel PMS systems such as Opera is an advantage. Ability to work flexible shifts, including morning, evening, night, weekends, and public holidays. Strong attention to detail and ability to multitask. Positive attitude, teamwork, and a genuine passion for hospitality.</p><p>Key Competencies</p><ul><li>Luxury guest service</li><li>Communication skills</li><li>Guest complaint handling</li><li>Attention to detail</li><li>Teamwork</li><li>Professionalism</li><li>Problem solving</li><li>Upselling skills</li><li>Cash and payment handling</li><li>Time management</li><li>Cultural awareness</li><li>Confidentiality and discretion</li></ul>

<p>Welcome and greet guests in a warm, professional, and courteous manner. Perform check-in and check-out procedures accurately and efficiently. Verify guest reservations, identification, payment details, and room preferences. Provide guests with information about hotel facilities, services, restaurants, and local attractions. Handle guest requests, inquiries, complaints, and special arrangements professionally. Maintain a strong knowledge of room types, rates, promotions, hotel facilities, and current availability. Coordinate with Housekeeping, Reservations, Concierge, Bell Desk, Engineering, and Food &amp; Beverage to ensure smooth guest service. Manage room keys, guest profiles, wake-up calls, messages, and other front office requests. Process cash, credit card, and other payment transactions accurately. Maintain accurate guest accounts and assist with billing discrepancies. Promote hotel services and suitable upgrades while maintaining a guest-focused approach. Ensure VIP, repeat, long-stay, and special-occasion guests receive personalized attention. Handle telephone calls and correspondence professionally. Follow hotel standards for guest privacy, security, safety, and confidentiality. Maintain a clean, organized, and professional front desk area. Record and communicate guest issues and special requests during shift handovers. Assist in resolving guest complaints and escalate complex issues to the Front Office Supervisor or Manager. Follow all hotel policies, procedures, and luxury service standards. Perform other duties assigned by the Front Office Management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in a front office or guest-service position, preferably in a 4- or 5-star hotel.</li><li>Hospitality or hotel management education is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Fluent English; Arabic and French are strong advantages.</li><li>Professional appearance and excellent personal presentation.</li><li>Strong customer-service and problem-solving skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Good computer skills and familiarity with hotel PMS systems such as Opera is an advantage.</li><li>Ability to work flexible shifts, including morning, evening, night, weekends, and public holidays.</li><li>Strong attention to detail and ability to multitask.</li><li>Positive attitude, teamwork, and a genuine passion for hospitality.</li></ul><p>Key Competencies</p><ul><li>Luxury guest service</li><li>Communication skills</li><li>Guest complaint handling</li><li>Attention to detail</li><li>Teamwork</li><li>Professionalism</li><li>Problem solving</li><li>Upselling skills</li><li>Cash and payment handling</li><li>Time management</li><li>Cultural awareness</li><li>Confidentiality and discretion</li></ul>

<p>Welcome and greet guests in a warm, professional, and courteous manner.<br>Perform check-in and check-out procedures accurately and efficiently.<br>Verify guest reservations, identification, payment details, and room preferences.<br>Provide guests with information about hotel facilities, services, restaurants, and local attractions.<br>Handle guest requests, inquiries, complaints, and special arrangements professionally.<br>Maintain a strong knowledge of room types, rates, promotions, hotel facilities, and current availability.<br>Coordinate with Housekeeping, Reservations, Concierge, Bell Desk, Engineering, and Food &amp; Beverage to ensure smooth guest service.<br>Manage room keys, guest profiles, wake-up calls, messages, and other front office requests.<br>Process cash, credit card, and other payment transactions accurately.<br>Maintain accurate guest accounts and assist with billing discrepancies.<br>Promote hotel services and suitable upgrades while maintaining a guest-focused approach.<br>Ensure VIP, repeat, long-stay, and special-occasion guests receive personalized attention.<br>Handle telephone calls and correspondence professionally.<br>Follow hotel standards for guest privacy, security, safety, and confidentiality.<br>Maintain a clean, organized, and professional front desk area.<br>Record and communicate guest issues and special requests during shift handovers.<br>Assist in resolving guest complaints and escalate complex issues to the Front Office Supervisor or Manager.<br>Follow all hotel policies, procedures, and luxury service standards.<br>Perform other duties assigned by the Front Office Management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in a front office or guest-service position, preferably in a 4- or 5-star hotel.</li><li>Hospitality or hotel management education is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Fluent English; Arabic and French are strong advantages.</li><li>Professional appearance and excellent personal presentation.</li><li>Strong customer-service and problem-solving skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Good computer skills and familiarity with hotel PMS systems such as Opera is an advantage.</li><li>Ability to work flexible shifts, including morning, evening, night, weekends, and public holidays.</li><li>Strong attention to detail and ability to multitask.</li><li>Positive attitude, teamwork, and a genuine passion for hospitality.</li></ul><p><strong>Key Competencies</strong></p><ul><li>Luxury guest service</li><li>Communication skills</li><li>Guest complaint handling</li><li>Attention to detail</li><li>Teamwork</li><li>Professionalism</li><li>Problem solving</li><li>Upselling skills</li><li>Cash and payment handling</li><li>Time management</li><li>Cultural awareness</li><li>Confidentiality and discretion</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Work Location<br>UN-House ESCWA<br> Expected duration<br>2 months<br> Duties and Responsibilities<br>Background: This internship is located within the Conference Management Services (CMS), RMSDD, of the Economic and Social Commission for Western Asia (ESCWA). The intern reports directly to the Documents Management Officer of RDU and will be under the overall supervision of the chief of CMS. Duties and Responsibilities: Working under the supervision of the Senior Designer, the intern will assist the design team of ESCWA with its daily tasks. The selected intern may perform some of the following functions: - Assist in the design and layout of information materials, policy briefs, booklets, flyers, roll-up banners, social media posts, power point presentations, etc…; - Create logos, infographics, illustrations and drawings; - Assist in developing scripts, moodboards and storyboards and produce animated short movies; - Liaise with authors and language colleagues on projects specifications and requirements; - Performs other related works tasks as required.<br> Qualifications/special skills<br>To qualify for an internship with the United Nations Internship Programme, the following conditions must be met: 1. Applicants must: (a) be enrolled in a graduate school programme (second university degree or equivalent, or higher); (b) be enrolled in the final academic year of a first university degree programme (minimum bachelor's level or equivalent); or (c) have graduated with a university degree (as defined above); 2. Applicants must: (a) be computer literate in standard software applications; (b) have a demonstrated keen interest in the work of the United Nations and have a personal commitment to the ideals of the UN Charter; and (c) have a dem bility to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be tolerant of differing opinions and views. No previous work experience is required for this job opening. Proficiency in Adobe Creative Suite: Illustrator, InDesign, Photoshop, Xpress is required. Knowledge of Adobe After Effects and Premiere is desirable. Knowledge of Microsoft Word and Excel is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English and Arabic are required. Knowledge in French is desirable. Note: "Fluency" equals a rating of 'Fluent" in all four areas (speak, read, write, and understand) and "Knowledge of" equals a rating of "Confident" in two of the four areas.<br> Additional Information<br>A completed online application must include, beside the mandatory Personal History Profile a Cover Note mentioning the following: • Degree Programme (what are you currently studying?). • Graduation Date (when will you graduate or when did you graduate from the Programme?). • List of the IT skills and programmes that you are proficient in. • List of your top three areas of interest. • Explanation of why you are the best candidate for this specific internship. • Explanation of your interest in the United Nations Internship Programme. In your online Personal History Profile, be sure to include all past work experiences, IT skills, and three references. Incomplete applications will not be reviewed. The United Nations accepts no responsibility for the medical insurance of the intern or costs arising from injury, illness or death that may occur during an internship. Therefore, upon awarding an internship, candidates will be required to sign a statement conï¬rming their understanding and acceptance of the conditions of service. Applicants for internship must show proof of valid medical insurance coverage to cover the full period of the internship at the duty station and provide a medical certificate of good health prior to the commencement of the internship. The United Nations accepts no responsibility for loss or damage to personal effects that may occur during the internship. This position allows for flexible working arrangements, contingent upon written agreement by the receiving entity. Interns under these arrangements must commit to an equivalent of at least two months full-time work and complete their internship within six months.<br> Intern Specific text<br>Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>